Userpilot

APRIL 22, 2024

This article aims to simplify feature analysis. TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. This guides your feature ideation process and ensures you prioritize features based on their ability to meet user needs. framework.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Weak Development Team 94

Product Solving

AUGUST 19, 2020

Subscribe now "It isn't the customer's job to know what they want." - Steve Jobs A couple months ago I wrote about the Problem Space and the Solution Space. The main idea of the article, if you haven't read it, is that product managers should be spending an unbalanced amount of time in the problem space. interviews. Subscribe now 1.

Framework 52

Framework User Testing Customer Feedback Customer Experience 52

Userpilot

NOVEMBER 17, 2022

There’s a science to successful customer onboarding, and following the client onboarding best practices in this article will set you on the right path. Read on as we explore client onboarding and how to combine creativity, thoughtfulness, and the right onboarding software to help customers ‘get’ your product. Less churn.

Feedback Software 98

Feedback Software Customer Experience Analytic Tools Research Software 98

Userpilot

DECEMBER 13, 2023

The jobs-to-be-done survey is a great process to help you find out what your customers’ desired outcomes are, so you can make tangible improvements to your product that customers will find helpful. This article will cover everything you need to get started with your product. What is the JTBD framework?

Product Research 105

Product Research Data Visualization User Testing Customer Feedback 105

The Product Coalition

AUGUST 12, 2023

Drawing inspiration from my experience as an engineer turned to product (yes, UX/UI are not my most robust suites), this article aims to demystify the application of Gestalt principles in visual design, providing product managers with insights to enhance their design-driven decisions and drive business results.

Product Management 114

Product Management Product Manager User Friction Management 114

Userpilot

AUGUST 5, 2023

A data tracking plan is the framework used and strategies implemented to collect and analyze data for valuable insights. To collect data for your tracking plan: Gather user data from welcome surveys right in the beginning. Set up custom events to track user activities. SMART goals framework. and data points (i.e.,

Data Visualization 97

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 97

Userpilot

DECEMBER 13, 2023

This is the main focus of the article. TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. It focuses on providing a seamless, intuitive , and satisfying user experience, leading to user engagement, retention , and conversion. Goal-setting framework.

Research Software 98

Research Software Analytic Tools Feedback Software User Testing 98

Userpilot

AUGUST 13, 2023

These are the key questions we cover in the article. Examples of different prioritization frameworks. A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions. How to develop your own prioritization matrix.

Data Visualization 97

Data Visualization User Testing Customer Experience Feedback Software 97

Userpilot

JANUARY 29, 2024

An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. In this article, we answer the question: how does user behavior analytics work? goal-setting framework.

Data Visualization 99

Data Visualization Analytic Tools Feedback Software User Testing 99

Userpilot

JUNE 26, 2023

Product metrics are critical for product growth managers to develop the right product strategies and drive continuous value for customers. Thus, this article will discuss the 5 essential types of product metrics for your SaaS business and how you can track them to achieve product growth.

Onboarding KPIs 87

Onboarding KPIs Analytic Tools Data Visualization Customer Experience 87

Intercom, Inc.

MARCH 16, 2021

But this approach not only overwhelms your team, it also means customers frequently have to wait hours or even days to get the help they need. This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. No support team should ever be an island.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

MAY 22, 2023

A CX strategy should encompass every interaction and engagement layer between your customers and your SaaS product. You should use it to meet and exceed customer expectations to increase customer satisfaction and retention and boost revenue growth. Goal Setting Frameworks: SMART. Let’s start!

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Product Research 89

Userpilot

NOVEMBER 14, 2023

Omnichannel analytics enable teams to get a 360 view of user behavior at different touchpoints of the customer journey. That’s what this article explores. For example, your goal may be to increase customer satisfaction and your metrics – CSAT and NPS. Is it to improve customer satisfaction?

Analytic Tools 103

Analytic Tools Data Visualization Customer Experience Onboarding KPIs 103

Userpilot

DECEMBER 20, 2022

Key retention stage KPIs are customer retention rate, customer lifetime value , customer satisfaction score, and customer churn rate. This also helps you gain a deeper understanding of customers, such as their perceived value of your brand, purchasing behavior, and favorite product or service features.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Satisfaction 98

Userpilot

FEBRUARY 28, 2023

Any product manager should know how to quickly put together a comprehensive customer feedback form: they’re a secret weapon for unlocking deep user insights and gathering quality feedback. TL;DR A customer feedback form is a way to gather customer feedback in a structured way. Let’s dive in!

User Testing 98

User Testing Customer Feedback Feedback Software Customer Experience 98

Userpilot

JULY 20, 2022

The article explains what Quality Function Deployment is and explores its benefits and rationale. It also outlines its stages, looks at the House of Quality, and how to make sure the Voice of your Customers is heard. You should collect feedback at all stages of the user journey. If so, you are in the right place! Are you ready?

User Testing 98

User Testing Feedback Software Customer Feedback Customer Experience 98

Userpilot

JULY 9, 2023

If you’re a UX designer or product manager wondering how to deliver a better product in terms of usability and user experience, this is the article for you. User experience , on the other hand, focuses on overall customer satisfaction when interacting with the brand. Usability vs User Experience.

User Testing 90

User Testing Product Research Customer Experience User Experience 90

Userpilot

JANUARY 9, 2024

In this article, we provide a step-by-step UX audit guide, a checklist for performing a heuristic evaluation, and various other actionable recommendations. TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. SMART goal-setting framework.

Analytic Tools 103

Analytic Tools Data Visualization Feedback Software Research Software 103

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights.

Feedback Software 95

Feedback Software Analytic Tools Research Software Customer Feedback 95

Userpilot

APRIL 16, 2024

Customer journey insights enable marketing, product, design, and customer success teams to make informed decisions and create better customer experiences. In this article, we explain: What customer journey insights are. How they are linked to customer journey analysis and customer journey mapping.

Data Visualization 102

Data Visualization Customer Feedback Analytic Tools Feedback Software 102

The Product Coalition

MARCH 23, 2021

Jobs-to-be-Done is the framework for understanding your customer’s needs. The purpose of this article is to curate and summarise the best thinking out there on Jobs-to-be-Done in order to explain what it is, why you need to use it and how you can apply it. Run JTBD surveys to understand your customer’s behaviour.

User Testing 163

User Testing Data Visualization Customer Feedback Product Research 163

Intercom, Inc.

NOVEMBER 30, 2021

You’ll learn the ingredients of a winning modern support tech stack and the key ways to optimize your stack through a proven framework. The anatomy of a modern customer support tech stack . . Once you’re clear on your goals, a solid framework can help you pinpoint the exact tools and capabilities your team needs to succeed.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Modus Create

AUGUST 26, 2020

In this article I will dive into what we decided to measure (and what not to measure), how we adapted Google’s “HEART” framework to our specific tools and needs, and specifics on how we measured as well as our learnings. Applying the “HEART” Framework to Measure Customer Success. Background.

User Testing 59

User Testing Framework Analytic Tools Customer Experience 59

Intercom, Inc.

AUGUST 5, 2020

Either you’re all in on delighting customers, or you’re doing everything you can to minimize your costs and maximize your profit. One of the challenges we’ve faced as a support team is scaling our high bar for customer satisfaction without scaling our headcount alongside our customer count. It’s a problem we know well.

Customer Experience 204

Customer Experience Customer Satisfaction Positioning Article 204

Userpilot

NOVEMBER 16, 2022

Looking to build a customer onboarding strategy from scratch or plan on reworking an existing framework? This short guide will show you user onboarding strategies that cut to the chase, reduce time to value and lead to retention. A good customer onboarding strategy gets users to the Aha! User engagement score.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience Customer Feedback 98

Userpilot

SEPTEMBER 20, 2023

In this article, we’re going to unpack the day-to-day activities of a product and project manager, describe the key areas of overlap and differences between these distinct roles, and, most importantly, cover how they can work together effectively. Value and effort framework is a quick and effective way of prioritizing your efforts.

Reporting Tools 105

Reporting Tools Customer Experience User Testing Research Software 105

Userpilot

JUNE 22, 2023

Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement. In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. Trigger contextual tooltips with Userpilot.

Data Visualization 95

Data Visualization Feedback Software Analytic Tools Customer Experience 95

Userpilot

MARCH 24, 2024

Looking for user flow examples to inspire your UX design process ? This article shows you 11 examples across different user journey stages. We also cover best practices to help you create logical user flows and develop memorable user experiences. ” The SMART goal-setting framework.

Data Visualization 104

Data Visualization Customer Feedback Analytic Tools User Testing 104

The Product Coalition

APRIL 16, 2018

A Product Management Framework for Machine Learning?—?Part Or why Product Managers are essential to ML success As can be seen throughout the framework, Product Managers play a role in the entire ML System journey right from conceptualization to production and beyond. Identify the problem Product Managers are a strong voice of the user.

Artificial Inteligence 60

Artificial Inteligence Framework Data Visualization Product Research 60

Userpilot

APRIL 18, 2023

They’re well crafted to help you gather valuable user feedback. In this article, we discuss different types of questions, and how to write good surveys. The SMART Goal Setting Framework. We’ll look at demographic, market research, and customer satisfaction survey questions, among others.

Customer Feedback 97

Customer Feedback Data Visualization Product Research User Testing 97

Userpilot

MARCH 6, 2024

This is the main question we explore in the article. TL;DR The product funnel is a framework outlining the stages of the customer journey , starting from its discovery and ideally leading to customer loyalty and advocacy. Loyalty stage – Referrals – the total number of times when customers refer new users.

Analytic Tools 97

Analytic Tools Data Visualization Research Software Onboarding KPIs 97

Userpilot

OCTOBER 30, 2022

Curious about customer experience improvement and how to get started for your brand? In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. The 3 main components of customer experience. Look no further.

Feedback Software 93

Feedback Software Research Software Customer Experience User Testing 93

Userpilot

APRIL 18, 2023

And what are some of the best practices and examples across the customer journey? In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. Developing the actionable tactics and process that you will use to help your customers achieve their goals at each stage.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Alchemer Mobile

DECEMBER 31, 2020

Here are our top-read articles, most-watched videos, and highly-downloaded guides from the past year. Learn how Alkami uses Apptentive in-app mobile surveys to increase ROI for Advantis Credit Union and improve customer satisfaction, loyalty, and retention. The Five Stages of Reducing Mobile Customer Churn.

Data Visualization 147

Data Visualization Marketing User Testing Feedback Software 147

Userpilot

AUGUST 14, 2023

For most SaaS businesses, a product satisfaction survey can be the heart of a user research process. In this article, we’ll go over different survey types and examples, as well as provide some ready-to-use templates you can use right away with Userpilot. Let’s start by defining what a product satisfaction survey is.

Product Research 92

Product Research Data Visualization Analytic Tools Feedback Software 92

Intercom, Inc.

OCTOBER 27, 2021

With increasing conversation volumes and mounting customer expectations, support teams need a way to ruthlessly optimize their support strategy for maximum efficiency and CSAT. You can also dig a little deeper and see what specific self-serve support tools – articles or bots ? – are performing best for your team.

Data Visualization 138

Data Visualization Reporting Tools Strategy Inbound 138