Intercom, Inc.

NOVEMBER 30, 2021

You’ll learn the ingredients of a winning modern support tech stack and the key ways to optimize your stack through a proven framework. The anatomy of a modern customer support tech stack . Sure, you can compare different software packages by their features, but that’s like marrying someone based on their dating profile.

Technical Review 249

Technical Review Feedback Software Analytic Tools Reporting Tools 249

Userpilot

JANUARY 20, 2024

This is the main question we explore in this article. This translates into fewer complaints and support tickets and overall higher customer satisfaction and retention. To do so, use frameworks like ICE, RICE, or Value vs Effort, or create your own scoring matrix. Let’s dive in, shall we?

Feedback Software 115

Feedback Software Analytic Tools Research Software User Testing 115

Userpilot

JANUARY 29, 2024

An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. Use social proof to reassure users and build trust.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights.

Feedback Software 98

Feedback Software Analytic Tools Research Software Customer Feedback 98

Userpilot

SEPTEMBER 12, 2022

Customer touchpoints are all customer interactions with your brand — direct and indirect. It may be reading articles on your blog, engaging with ads, leaving reviews, contacting the support team, and so on. Group customer touchpoints by using the Pirate metrics framework. SaaS Pirate Metrics framework.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Split

JULY 27, 2023

But what is the best option for your project: a homegrown feature toggle solution or a software-as-a-service (SaaS) feature toggle? In this article, we’ll explore the advantages and disadvantages of both approaches so you can make an informed decision on which one best suits your needs.

Feedback Software 52

Feedback Software Software Review Systems Review Technical Review 52

Userpilot

OCTOBER 4, 2022

In this article, we’ll cover: What growth loops are and what makes them so effective. With three main parts: input, action, and output, growth loops come in many formats including referral programs, user-generated content, social shares, and more. Understanding the growth loops framework. Pirate metrics framework.

Customer Experience 98

Customer Experience User Testing Onboarding KPIs Software Review 98

Userpilot

NOVEMBER 23, 2023

Create strategic value PMs are under a lot of pressure to deliver features – from the sales team chasing a deal, the customer service colleagues trying to alleviate customer pain points, and executive leadership eyeing market expansion or increased market share. The second assumption is about customer behavior.

Feedback Software 105

Feedback Software Analytic Tools Product Research User Testing 105

Agile Velocity

MAY 3, 2024

Agile has been shown to shorten time-to-market, increase quality, instill predictability, improve customer satisfaction, and create an overall happier working culture. Whether it’s increased delivery speed, improved customer satisfaction, or higher employee engagement.

Agile 81

Agile Data Visualization Feedback Software Reporting Tools 81

Userpilot

OCTOBER 30, 2022

Curious about customer experience improvement and how to get started for your brand? In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. The 3 main components of customer experience. Look no further.

Feedback Software 97

Feedback Software Research Software Customer Experience User Testing 97

Userpilot

JANUARY 22, 2024

What factors should you consider when choosing one for your SaaS business to provide the best assistance to your customer ? These are the main questions we discuss in this article. TL;DR Customer success models are frameworks that help organizations ensure that customers can use their products effectively to realize their goals.

Analytic Tools 103

Analytic Tools Feedback Software User Testing Customer Feedback 103

Usersnap

MARCH 16, 2023

This article will help you understand (or remind you) what a B2B2C business model is, and learn how POM navigated its industry’s challenges successfully by understanding their customers’ needs. Customer feedback is crucial to providing the best experience that users need.

Feedback Software 52

Feedback Software User Testing Customer Feedback Customer Experience 52

Userpilot

APRIL 18, 2023

And what are some of the best practices and examples across the customer journey? In this article, we’ll show you how to build an effective customer success strategy that drives SaaS growth. Developing the actionable tactics and process that you will use to help your customers achieve their goals at each stage.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Userpilot

JUNE 29, 2023

TL;DR User documentation describes any kind of helpful material intended for the user of a product. There’s an important distinction between documentation intended for your end users, and the more technical docs leveraged by developers and software architects. Why is user documentation needed? User manuals.

Document 98

Document Analytic Tools Feedback Software User Testing 98

Userpilot

OCTOBER 24, 2023

That said, we’re going to go over what resurrected users are, how you can identify dormant users, as well as explore tactics to improve customer retention. TL;DR Resurrected users are individuals who were previously inactive but are now re-engaged as a result of a targeted retention strategy. Who are resurrected users?

Customer Experience 103

Customer Experience User Testing Customer Feedback Onboarding KPIs 103

Userpilot

JANUARY 17, 2023

It involves adapting your product to your customer’s ever-changing expectations through in-app surveys and review gathering, making it timeless. Value realization is when a customer experiences and recognizes the value of your product or service. Create one code-free with Userpilot. Optimization. Realization.

Feedback Software 98

Feedback Software Research Software Onboarding KPIs Customer Experience 98

UX Planet

FEBRUARY 1, 2024

Users can perform various financial transactions such as self-transfer, payments to contacts, and UPI-based payments and receive guidance on managing expenses through savings and investments. Addressing these issues through innovative and user-friendly applications can transform individuals, businesses, and the overall economic landscape.

Analytic Tools 89

Analytic Tools Data Visualization Research Software Reporting Tools 89

The Product Coalition

APRIL 16, 2018

A Product Management Framework for Machine Learning?—?Part conversion monitoring, for example, indicates only that customers are not converting. This could be due to multiple factors within the user journey, seasonality, business cycles, new launches, just about anything. not very scalable. What should you monitor?

Artificial Inteligence 60

Artificial Inteligence Framework Data Visualization Product Research 60

Userpilot

SEPTEMBER 16, 2021

In this article you’ll learn about: Ways to measure SaaS products. How to measure the key product metrics at each stage of the user journey. How to measure the key product metrics at each stage of the user journey. Product active usage metrics you can track: feature usage, stickiness, customer engagement score.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 98

The Product HQ

FEBRUARY 1, 2023

This article provides you with various core skills beneficial to your search. If defining project scopes, reviewing solutions, and generating reports interest you, this is the perfect career. This includes reviewing invoices, negotiating contracts, and ensuring that all parties are happy. Well, you’re in the right place.

Technical Review 52

Technical Review Reporting Tools Software Review Weak Development Team 52

Userpilot

AUGUST 18, 2022

While customer satisfaction is essential to brand success, taking proactive measures toward turning these satisfied customers into advocates is key to business growth. But what exactly is customer advocacy and how can you use it to your benefit? Segment users based on their jobs to be done to give engagement a boost.

User Testing 98

User Testing Customer Experience Customer Feedback Feedback Software 98

Userpilot

AUGUST 31, 2022

Offer limited deals and discounts to win customers over. Build relationships with customers on social media. Surprise loyal customers with random gifts. Encourage raving fans to leave reviews and testimonials. We live in highly competitive times for software companies. Customers who rate you 9 or 10 are your fans.

Feedback Software 98

Feedback Software User Testing Customer Experience Onboarding KPIs 98

Userpilot

OCTOBER 18, 2021

There are eight SaaS trends in 2021 that you should be aware of: vertical SaaS, platform unbundling, micro SaaS, artificial intelligence and machine learning, low code (or no code) approach, SaaS integration, mobile optimization, and centralized analytics. To conduct an NPS survey, you can use feedback software like Userpilot.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Onboarding KPIs 98

UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

Userpilot

OCTOBER 1, 2022

How can you stop losing customers in your user funnel and start getting to convert them faster? User funnel optimization is the key to improving your conversion rate. In this article, we’ll be discussing top strategies to optimize your user funnel, as well as 3 tools to help you do a funnel analysis to boost retention.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience User Testing 98

ProductPlan

AUGUST 17, 2020

ProductPlan alone has several articles on the subject that demonstrate the many virtues of this outcome-focused approach. One of the critical considerations in developing your theme framework is to ask what drives the need for this theme? The Customer Journey Framework. CUSTOMER KPI: Reach. BUSINESS KPI: Churn.

Onboarding KPIs 100

Onboarding KPIs Roadmap Customer Experience KPI 100

Userpilot

SEPTEMBER 15, 2021

In this article you’ll learn about: Ways to measure SaaS products. How to measure the key product metrics at each stage of the user journey. How to measure the key product metrics at each stage of the user journey. Product active usage metrics you can track: feature usage, stickiness, customer engagement score.

Onboarding KPIs 52

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 52

Userpilot

JULY 26, 2021

You can achieve product growth by making sure your marketing is product-led, leading users to activation as quickly as possible, implementing secondary and tertiary onboarding , creating an account expansion strategy, and encouraging user referrals. Now we are in the End User Era. Daily/weekly/monthly active users.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Usersnap

APRIL 29, 2023

In this article, we’ll explore what ChatGPT is and how it works. It helps people find information about cruise lines worldwide, lets them add reviews, and has a forum to share experiences. “You’re a product manager of a company that makes tax return software. Let’s get started! What is ChatGPT?

ChatGPT 105

ChatGPT Artificial Inteligence Feedback Software Reporting Tools 105

Userpilot

JANUARY 23, 2024

In this article, we’ll go over product positioning definitions and their types, then go over our process for creating a product positioning strategy that gets positive user feedback. TL;DR Product positioning is about defining your product’s place in the market to attract customers and enhance brand identity.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Userpilot

MAY 17, 2021

In this article we’ll be going over a list of essential product marketing KPIs to track at each stage of the User Journey. OKR stands for Objectives and Key Results and is a strategic framework used to track the impact of specific tactics on a specific business objective. Take for example an invoicing software.

Onboarding KPIs 98

Onboarding KPIs Analytic Tools Feedback Software Product Marketing 98

ProductPlan

MARCH 5, 2021

This article tackles one of the areas that gets the most interest from product managers: how can they use an essentialist approach to create and communicate better product roadmaps ? And enough amount that a customer is willing to pay for it (or use it). Prioritize what’s most important using a framework.

Roadmap 116

Roadmap Customer Experience Product Research Vision 116

Userpilot

MAY 29, 2023

Customer engagement and customer retention go hand in hand. Having a customer engagement framework in place will make it easier to organize your customer engagement efforts and track their results. There are five customer engagement stages: acquisition, activation, adoption, retention, and revenue/advocacy.

Analytic Tools 96

Analytic Tools Feedback Software User Testing Customer Experience 96

Agile Velocity

JUNE 4, 2020

My previous post focused on the Harvard Business Review (HBR) article “The Agile C-Suite” 1. . That is largely due to how the Agile movement got started and where the vast majority of emphasis has been over the years–on IT and/or Software Development teams. Focusing on the Customer is a key pillar of Agile.

Agile 52

Agile Reporting Tools Feedback Software Software Review 52

Userpilot

NOVEMBER 24, 2022

Can the RACE framework refine your strategic thinking ability and thus provide you with a simple but effective marketing strategy? Although there are multiple models for defining marketing strategies and tracking marketing success, the RACE framework provides a solid, practical, and simple direction to market strategy development.

Feedback Software 98

Feedback Software Analytic Tools Framework Onboarding KPIs 98

Usersnap

JUNE 30, 2022

It centers on the customer-sales agent experience, which means that your sales team controls customer acquisition and retention. If you are looking for a method that focuses on customer satisfaction without heavy sales, PLG is for you. If you need an intro on product-led growth, this article is a great place to start!

Feedback Software 52

Feedback Software Research Software Analytic Tools User Testing 52

Userpilot

MAY 14, 2021

Those that do often gain insights into the needs of their customers, which ultimately translate into an improved product experience for users, higher activation and greater retention. This article will explore some of these questions. Make a good impression on the customer. Customers can give a score between 1 and 10.

Feedback Software 52

Feedback Software Onboarding KPIs Product Research Data Visualization 52