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Creating Customer Feedback Systems: A Step-By-Step Guide

Userpilot

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights.

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Improve Your App Ratings By Using Google Play In-App Review API

The Product Coalition

In Aug 2020, Google Play released the In-App Review API which lets app developers prompt users to submit Play Store ratings and reviews for the app without the inconvenience of navigating outside of the app or game. During the flow, the user has the ability to rate your app using the 1 to 5 star system and to add an optional comment.

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Pirate Metrics For Product-Led SaaS-How Does The AARRR Framework Look Like In SaaS

Userpilot

Invented in 2007 by Dave McClure, pirate metrics is a framework that is still used by businesses to measure and optimize customer interaction across their lifecycle. But how does the pirate metrics framework work for SaaS and how can it help drive growth? That's exactly what I'm going to cover in this article, so read on.

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Free vs Paid Analytics Platforms: How to Choose One (+ Best Tools in Each Category)

Userpilot

In this article, we’ll present the advantages and disadvantages of paid analytics platforms versus their free version counterparts and the best tools for each category. Take advantage of goal-setting frameworks to have a more holistic picture of your actual goals. Analytics dashboards. Which camp would you belong in?

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Utility Eats Value for Breakfast: About Diminishing Marginal Utility

The Product Coalition

Source: [link] I would like to thank Tremis Skeete, Executive Editor of Product Coalition for his valuable contributions in the writing of this article. More of my previous thoughts on the subject can be found in a previous article I wrote. To answer this question, we’ll use the “Jobs to be Done” (JTBD) framework. Why is that?

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Search at Intercom: Building our Elasticsearch cloud on AWS

Intercom, Inc.

It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. To provide the needed level of this “invisible” management, we utilized a combination of two technologies – Chef and AWS Systems Manager (SSM). Core part of Intercom.

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How to Conduct a UX Audit in SaaS

Userpilot

In this article, we provide a step-by-step UX audit guide, a checklist for performing a heuristic evaluation, and various other actionable recommendations. Review and analyze to identify improvement opportunities. SMART goal-setting framework. Google Analytics dashboard. Don't worry, we've got all the answers.