Gainsight

JUNE 16, 2022

If you’re crafting a product roadmap, your vision and internal alignment must be crystal clear. . Too often, product leaders start building their roadmap plans only to be bombarded with conflicting feedback in all directions. So, how do you get beyond the distractions to build a roadmap you can defend and align around?

Data Visualization 52

Data Visualization Roadmap Analytic Tools Feedback Software 52

Userpilot

OCTOBER 13, 2022

A feature request template is something that can help you accomplish this goal by encouraging your customers to provide qualitative feedback regularly. This article will help you understand the importance of a feature request template and improve your product feedback process with the best practices.

Feedback Software 93

Feedback Software Customer Feedback User Testing Product Research 93

Agile Velocity

MAY 3, 2024

Implement Feedback Loops : Feedback loops are the lifeblood of Agile Transformation. Establish mechanisms for collecting feedback from teams, stakeholders, and customers regularly. Use this feedback to identify bottlenecks, address issues, and refine processes iteratively.

Agile 92

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Userpilot

MAY 30, 2024

This article provides a detailed guide, covering: What is customer sentiment, and why does it matter for your bottom line? Proven methods to collect valuable customer feedback , from surveys to social media monitoring. Enrich this self-serve portal with different types of content, including video tutorials, help articles, and FAQs.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Research Software 86

The Product Guy

FEBRUARY 13, 2020

Onboarding: A huge number of hirings, from C-Level to PMs and Tech lead Process-oriented, not mission, not goals Purpose lost: make new employees impact the team as soon as possible No feedback-loop with new employees. Laundry end-customer, Laundry franchise) for Coordinates feedback loop with new employes.

Product Research 188

Product Research Onboarding KPIs Reporting Tools Feedback Software 188

The Product Coalition

FEBRUARY 20, 2023

Even when I search for “how to find product market fit,” I find vague articles describing how you should understand your target persona, test prototypes, etc., Most articles I’ve read on this topic just stop there. This question is where you’re sourcing feedback about what to build next on your roadmap.

User Testing 168

User Testing Product Research Product Marketing Customer Feedback 168

Userpilot

FEBRUARY 29, 2024

While a comprehensive exploration of progress bars lies beyond the scope of this article, you can delve into this resource to gain a deeper understanding of how progress bars can help improve user experience and engagement. Gradual increments in progress trigger a positive feedback loop, motivating users to complete subsequent steps.

Customer Experience 89

Customer Experience Customer Feedback User Testing Systems Review 89

The Product Guy

JUNE 18, 2020

The objective is to receive feedback and prioritize it internally against (1) company objectives (2)customer pains/experience (3) Quarterly Product OKRs and ship out solutions. . A feedback loop is: part of a system in which some portion (or all) of the system’s output is used as input for future operations. Communication.

Product Research 165

Product Research Feedback Loop Feedback Software User Testing 165

Intercom, Inc.

MARCH 16, 2021

Surfaces top feature requests and product pain points to our Product team so they can fix mission-critical issues and create a more customer-centric roadmap. Create a customer feedback loop. Conversations closed by articles. Quantitative data is meaningful. This translates to about $400,000 saved per year.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Alchemer Mobile

JUNE 14, 2022

An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. 5: Close the loop. To get the most out of an NPS+ survey it is important to close the feedback loop and let customers know that you are not just asking for their feedback, but acting on it as well.

Product Research 246

Product Research Feedback Software User Friction Customer Experience 246

Userpilot

SEPTEMBER 11, 2023

In this article, we’ll look into the customer analytics benefits and some of the best tools for getting customer insights. Improved customer relationships and customer loyalty by analyzing customer feedback and closing the feedback loops. Ideas from feature request surveys for developing product roadmap.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Customer Feedback 90

Gainsight

AUGUST 30, 2019

I encourage you to watch this Gainsight webinar to discover our Phase One findings and dive deeper into the findings I discuss in this article. Phase One Findings: The Customer Feedback Black Hole. The Core Feedback Loop. If this loop is working well, this should be a virtuous and impactful relationship.

Feedback Software 40

Feedback Software User Testing Customer Feedback Product Research 40

Gainsight

AUGUST 23, 2021

Explains how it can be difficult to set feature priorities for product roadmaps. In this article, we explain how to use data-driven decisions to prioritize features and products. Describes why it’s important to creating an effective product roadmap. How to Prioritize Features on Your Product Roadmap.

Data Visualization 52

Data Visualization Product Research Customer Experience Analytic Tools 52

Userpilot

DECEMBER 13, 2023

This is the main focus of the article. The plan, often depicted in a UX roadmap, outlines the work necessary to achieve the goals. Include the desired outcomes in the roadmap along with who will realize them and roughly when. Don’t have a UX roadmap yet? UX roadmap template. Source: Roadmunk.

Research Software 82

Research Software Analytic Tools Feedback Software User Testing 82

Product Warrior

DECEMBER 7, 2022

Achieving business growth The product strategy might not be 100% correct, but if we execute it efficiently and have feedback loops to learn and improve it, we will create the desired value and drive success. The first 4 articles introduce the concepts, while the final 6 articles explain how to build and use your Product VCP.

Weak Development Team 52

Weak Development Team Product Strategy Strategy Feedback Software 52

Userpilot

JUNE 26, 2023

How to create customer feedback systems to gain insights into user needs ? This is the key question we discuss in the article, so if you’re after the answer, you’re in the right place! TL;DR Customer feedback systems are frameworks for collecting, organizing, and analyzing customer feedback for actionable insights.

Feedback Software 80

Feedback Software Analytic Tools Research Software Customer Feedback 80

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 80

User Testing Customer Feedback Feedback Software Product Research 80

ProductPlan

FEBRUARY 3, 2022

Managing tools (for roadmapping, prototyping, etc.) Strengthen Product Feedback Loop. A prod ops team directly impacts the product feedback loop by creating and managing user feedback, opinions, and suggestions to improve the product. Overseeing quality assurance checks on new features.

Product Research 95

Product Research User Testing Data Visualization Customer Experience 95

Userpilot

OCTOBER 16, 2022

In this article, we’ll discuss what exactly customer intimacy means and how you can nurture long-lasting relationships that result in retention. Collect active and passive feedback , act on it, and close the feedback loop. Build a public roadmap where customers can submit feedback and feel involved.

User Testing 94

User Testing Feedback Software Research Software Analytic Tools 94

Bain Public

JULY 12, 2021

In our previous article in this two-part series , we looked at the importance of collaboration and everyone understanding their roles within the product management team — and how these are the key ingredients that create the conditions for success with an AI project. Feedback loops allow you to monitor prediction accuracy, etc.

Artificial Inteligence 52

Artificial Inteligence Data Visualization Feedback Software Product Research 52

The Product Coalition

NOVEMBER 1, 2020

Part 3 of series on experimentation This Article will cover: How to create an experimentation idea backlog? A well designed experimentation system allows a company to accelerate growth by creating faster feedback loops and enabling progressive delivery. How to prioritize the ideas for maximum business value?

Research Software 174

Research Software Feedback Software Systems Review Product Research 174

The Product Coalition

NOVEMBER 26, 2019

Management and business folk therefore still live very much in “waterfall world” where big projects are delivered according to well-defined, largely immutable strategies, roadmaps and project plans. On one side of the dividing gap they’re expected to ship products and features according to the roadmap, not unlike project managers.

Onboarding KPIs 78

Onboarding KPIs Product Research Agile User Testing 78

Userpilot

AUGUST 11, 2022

Collecting customer feedback and closing feedback loops. Collecting customer feedback and closing feedback loops. Editor’s note: You might also want to read our article on the customer success playbook here. Collecting customer feedback and closing the feedback loop.

Feedback Software 92

Feedback Software Research Software Analytic Tools User Testing 92

The Product Coalition

JULY 6, 2022

In this article, we will look at what Lean product management is, how it can help you and how it can help your startup build great products that your customers love. Lean minimizes this risk by allowing customer feedback and data to drive product strategy. But it is not the only game in town.

Startups 124

Startups Feedback Software User Testing Product Research 124

Userpilot

JULY 5, 2022

In the article, we’re answering these as well as many more questions, so dive in! Publishing a public roadmap enhances communication with your customers and shows you’re listening to them to make the product satisfy their needs. A public roadmap is evidence of your commitment to incremental innovation.

Feedback Software 92

Feedback Software Analytic Tools Research Software Product Research 92

Userpilot

AUGUST 23, 2022

In this article, we’ll go over the differences between these two functions and how they work together to improve customer satisfaction and drive business growth. Offer a mixture of educational resources such as video tutorials , knowledge base articles, and case studies to make the center rich and engaging. Conclusion.

Customer Experience 77

Customer Experience Feedback Software Customer Feedback User Testing 77

Alchemer Mobile

JUNE 14, 2022

An article in the Harvard Business Review introduced Net Promoter Score (NPS) surveys to the business world nearly twenty year ago. 5: Close the loop. To get the most out of an NPS+ survey it is important to close the feedback loop and let customers know that you are not just asking for their feedback, but acting on it as well.

Product Research 130

Product Research Feedback Software User Friction Customer Experience 130

Johanna Rothman

JANUARY 11, 2022

Printed articles to read. Even if I had organized the data (in a roadmap or a portfolio), I would have had to take the time to work through it all. This is a reinforcing feedback loop that reinforces longer decision times!). Up until a few months ago, my office was a disaster. That time wasn't valuable to me.

Product Research 76

Product Research Workshop Feedback Loop Roadmap 76

Product Talk

APRIL 11, 2018

While a traditional product roadmap (the kind with features and dates) depicts the route a product team will take to some uncertain outcome, an opportunity solution tree depicts all the routes a team might take to reach a known outcome. Are you interested in more articles like this? Tweet This.

Product Research 174

Product Research Customer Experience Software Review Feedback Software 174

Gainsight

APRIL 21, 2022

According to an October 2021 Wired Magazine article titled “Earth’s Unicorn Population Is Exploding,” it was revealed that a record-breaking 264 companies were hitting “unicorn” status in the US, with VC investment hitting $240 billion. Creating a Product Roadmap? Embedding a Customer Feedback Loop Into Your Product Delivery.

Customer Experience 52

Customer Experience Data Visualization Analytic Tools User Testing 52

Johanna Rothman

MARCH 6, 2020

I addressed short feedback loops in Part 2. The place to see the roadmaps for the longer term. If you haven't read Mark's and my Distributed Team Workspaces Start with Hours of Overlap article, please do. Build Team Resilience: Shorten Feedback Loops (Part 2). I wrote about working as a team in Part 1.

Feedback Loop 80

Feedback Loop Reporting Tools Data Visualization Feedback Software 80

Userpilot

JUNE 14, 2023

A product feedback survey template can help you here by streamlining the feedback collection process with the most relevant questions. In this article, we will delve into the potential of product feedback survey templates and a comprehensive collection of them.

Product Research 89

Product Research Feedback Software User Testing Customer Feedback 89

Gainsight

APRIL 5, 2022

In this article, we examine the biggest issues multi-product companies face and nail down how to use analytics to promote product growth across the organization. For product leaders and managers who receive feedback from all directions, it can be especially hard to pin down a direction for product roadmaps in these multipronged companies.

Analytic Tools 52

Analytic Tools Embedded Analytics Feedback Software Product Research 52

Gainsight

MAY 4, 2023

That reason will always be your content i.e. your articles, documentation, product roadmap updates, knowledge base, and professional discussions. From building engagement groups to a strong product feedback loop, Personio highlights the value of Community in driving a durable business through digital-led strategy.

Feedback Software 52

Feedback Software Customer Experience User Testing Product Research 52

Userpilot

JULY 29, 2021

The best customer engagement solutions include custom onboarding experiences , gamification , in-app guides , contextual communication, and feedback loops. Here are some examples of engaging with customers and closing the feedback loop. If you already have that feature in your product roadmap, let those users know.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

ProductPlan

FEBRUARY 8, 2022

For example, product managers must translate customer insights and prioritize them in the product roadmap. When product operations managers handle this important paperwork, product managers have the information they need to prioritize and build a roadmap. Defining, documenting, and maintaining release processes.

Data Visualization 84

Data Visualization Reporting Tools Feedback Software Analytic Tools 84

Agile Velocity

MAY 20, 2020

The recent Harvard Business Review (HBR) article “ The Agile C-Suite ” 1 and Forbes article “Agile Isn’t New: What’s New Is The C-Suite Embracing It” have prompted some good discussion around the Agile Velocity virtual water cooler. . HBR article setup. Balance from the Top. that allow us to respond to change.

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Agile Feedback Software Data Visualization Research Software 79