Gainsight

FEBRUARY 23, 2023

This article was written by Alka Tandan, CFO, Gainsight, and originally published in CFO. That means the metrics used to measure and steer performance need to change, too—but many companies are still wedded to old-school key performance indicators (KPIs) that don’t fully reflect the needs of today’s organizations.

Data Visualization 52

Data Visualization KPI Reporting Tools Customer Experience 52

Mind the Product

SEPTEMBER 18, 2018

Instead of making one-dimensional decisions based on what the data, KPI or OKR says, they have the ability to integrate intuitive knowledge of how the organization thinks and feels into the decision at hand. Leadership that Gets Results. Leadership that Gets Results by Daniel Goleman. Building Your Organizational Awareness.

Feedback Software 126

Feedback Software User Testing Customer Experience KPI 126

ProductPlan

FEBRUARY 15, 2022

This article explores the skills and characteristics of excellent product operations personnel. Other roles exclusively focus on customer data, such as product dashboards and KPI tracking. Collecting, organizing, and analyzing product and customer usage data to help product management and executive leadership make informed decisions.

Data Visualization 92

Data Visualization Reporting Tools Analytic Tools Research Software 92

Bain Public

OCTOBER 19, 2019

Here are the 3 roles Product Managers must perform to achieve roadmap leadership: The Diplomat It’s not our role to dictate through authority where the product should go. We hold quarterly high-level prioritization meetings to help the company’s leadership define the roadmap priorities. We owe it to the leadership.

Roadmap 40

Roadmap Development Team Review User Testing Technical Review 40

Mind the Product

JUNE 5, 2017

There are thousands of articles that describe how to build a product once requirements have been set. It’s not a roadmap or a KPI. This includes making numerous product decisions in a consistent and coherent way. You can not make product decisions based on this statement. 2 – Describe how you Want to Build Your Product.

Banking 112

Banking KPI Vision Customer Experience 112

Roadmunk

SEPTEMBER 28, 2017

It’s been just over a year since Moritz joined NBC, and we spoke to him about his process of redesigning the storied news organization’s digital properties from the outside in, why audience loyalty is his number one KPI and how he’s improving the monetization efforts of sites like msnbc.com and today.com. Here’s our interview with Moritz.

Data Visualization 63

Data Visualization Analytic Tools Reporting Tools User Testing 63

The Product Coalition

OCTOBER 23, 2023

And understood, too, that your Strategic Capabilities — the teams you expect to combine Product, Tech, and UX expertise to create new experiences, and expand growth, won’t thrive in KPI-driven environments. The Most Important Question One of Roger Martin ’s greatest contributions to strategy thought leadership is a single question.

Strategy 97

Strategy Customer Experience KPI Data Visualization 97

The Product Coalition

NOVEMBER 24, 2020

Do you want to get this article in your inbox? The role of a Scrum Master is primarily one of servant leadership?—?or or “true leadership”?—?and Generally, insisting that the team achieve specific KPI, for example, forecasts vs. velocity, does not help. You can sign up here and join 28k other subscribers. and coaching.

Data Visualization 167

Data Visualization Weak Development Team User Testing Software Review 167

The Product Coalition

JANUARY 12, 2020

Read this article if… You don’t have time to read Measure what Matters You want to move to OKRs, but are finding it hard to sell the idea internally or are a bit confused about the implementation process. The screenshots in this article are from an OKR performance tool called OHNO which no longer exists. that means you can’t use it.

Weak Development Team 78

Weak Development Team Research Software Onboarding KPIs Customer Experience 78

Mixpanel

JANUARY 23, 2020

Below, we’re sharing the TL;DR from some of our most popular articles on product planning to date—from setting goals, to roadmapping, to identifying growth KPIs—to help guide you along the way. In this article , Mixpanel’s Director of Product Mike Iampietro explains how to use product gaps to inform your roadmap.

User Testing 80

User Testing Roadmap Data Visualization Customer Feedback 80

Amplitude

MARCH 21, 2018

This article is our first deep dive in a series on the north star metric. In this article we’ll cover: What is a north star metric and why does it matter? There is no leadership without accountability. Using this framework, every team knows what their own KPI is as well as how it contributes to the north star.

Research Software 110

Research Software Customer Experience User Testing Data Visualization 110

Amplitude

MARCH 21, 2018

This article is our first deep dive in a series on the north star metric. In this article we’ll cover: What is a north star metric and why does it matter? There is no leadership without accountability. Using this framework, every team knows what their own KPI is as well as how it contributes to the north star.

Research Software 110

Research Software Customer Experience User Testing Data Visualization 110

The Product Coalition

JANUARY 5, 2021

Do you want to get this article in your inbox in the future? for example, ROI, cost savings, engagement, and other KPI?—?have Once several iterations with the leadership and stakeholders have been performed, it is usually advisable to combine the first draft with a bottom-up initiative. have been met out in the field.

Product Research 97

Product Research Technical Advisors Customer Experience User Testing 97

Mixpanel

JULY 9, 2021

Put another way: I wanted to call this article “How to save money, brain cells, your engineering/product relationship, and the grand vision of your startup.” This article digs into how to use product analytics as the core of your startup’s operation. About Tim Flack. The post I’ve helped build 5 startups.

Analytic Tools 59

Analytic Tools Data Visualization Feedback Software Startups 59

Userzoom

DECEMBER 11, 2019

Now UX pros will get a seat at the proverbial table and this will grow into leadership positions with managed budgets and resources. Sharpen your KPI skills and understand the basics of budget management in a corporate environment. Top tips for presenting user research results to stakeholders [Article]. Benchmarking 101 [ebook].

Data Visualization 92

Data Visualization User Testing UX Research Software 92

The Product Coalition

JUNE 18, 2019

Each non-profit sector has its own set of KPIs?—?for for example, a reduction in joblessness in a city can be a KPI. As with any product, I start with the customer and try to understand their unique needs and their KPIs?—?to This article was originally published on The Product School blog. to determine the best solution.

Analytic Tools 60

Analytic Tools Research Software Artificial Inteligence Data Visualization 60

Modus Create

JULY 8, 2022

In this article, we reveal some of the pain points that drove the migration to micro frontends for such organizations, based on our direct experience. . It also requires experienced leadership to execute. The KPI metric suggested that the new experience had to load in 1 second on 3G. What are Micro Frontends?

Technical Review 95

Technical Review Feedback Software Reporting Tools Onboarding KPIs 95