Intercom, Inc.

NOVEMBER 5, 2018

And today, there’s one channel where more potential customers are than any place else: messaging and live chat. And because we talk to people via messaging all day, we’ve now come to expect to be able to talk to businesses that way too. 53% of buyers are more likely to buy from a business they can message”. What is live chat?

Reporting Tools 239

Reporting Tools User Testing Data Visualization Customer Experience 239

Userpilot

JUNE 5, 2024

This article shows what you should look for when choosing customer retention software and showcases 12 tools worth considering. Amplitude is an analytics solution with custom event tracking, behavior-based segmentation, root-cause analysis , and custom reporting capabilities – to name just a few. Send personalized SMS messages.

Analytic Tools 77

Analytic Tools Feedback Software Research Software Reporting Tools 77

Roman Pichler

APRIL 5, 2022

Listen to this article: [link]. Contrast this with a sprint review meeting , which might help you determine if users can easily sign up for the product. But for sprint review meetings , you may also want to invite (selected) users and customers to collect their feedback. 1 Set an Objective. What’s the meeting about?

Weak Development Team 267

Weak Development Team Product Management Product Manager User Testing 267

The Product Coalition

MARCH 15, 2020

Two people are going down street, one of them (let’s name her Jane) enters store A and the other (let’s name him Matt) store B. Although Jane and Matt both started their exploration at the same time it was far from being the same shopping experience. Segmentation is not personalization!

User Testing 79

User Testing Customer Feedback Customer Experience Product Research 79

Userpilot

JUNE 8, 2023

Do you want to leverage event data to make data-driven decisions to enhance user experience? Event data allows you to understand your users’ behaviors and needs on a deeper level. It encompasses a wealth of data like user actions, feature usage, and beyond. Identify highly engaged users in Userpilot.

Feedback Software 80

Feedback Software Analytic Tools Data Visualization Events 80

Userpilot

NOVEMBER 2, 2023

This is the main question we explore in the article. TL;DR Marketing-led growth is a strategy that relies on marketing efforts to drive product growth and retain users. Marketing campaigns and strategies tend to involve mostly one-way communication – they communicate the message to the users.

Feedback Software 88

Feedback Software Analytic Tools Research Software User Testing 88

Userpilot

OCTOBER 22, 2023

Bringing back dormant users and getting them to adopt your product brings greater ROI than acquiring new users. Re-engaging these users can also supercharge your product growth. This article explores who a dormant or inactive user is, how you can identify them, and the steps you can take to re-engage them.

User Testing 87

User Testing Customer Experience Customer Feedback Analytic Tools 87

Userpilot

FEBRUARY 15, 2023

In this article, we’re going to explore the difference between good and bad friction, and then unpack several examples of where introducing good friction into the product can help enhance the experience and increase product adoption. Not all friction halts the customer experience or hampers the conversion process.

Product Research 93

Product Research Customer Experience User Friction Data Visualization 93

Userpilot

MAY 7, 2024

It’s a common experience. But don’t worry—this article will provide some inspiration. We also covered best practices to ensure your walkthroughs get high user engagement. 10 interactive walkthrough examples that guide new users Now, we get to the core of this article. Slack’s onboarding survey.

Feedback Software 96

Feedback Software Analytic Tools Reporting Tools Customer Communications 96

Userpilot

JANUARY 29, 2023

In the era of unprecedented customer power, good customer experience is the key to successful product growth. This article considers what product experience is. It also examines some good customer experience examples and how you can design one. What is product experience? Consider a few of them.

Feedback Software 96

Feedback Software Analytic Tools Customer Experience Data Visualization 96

Userpilot

JANUARY 15, 2024

This article shows you the tips and tricks to implement. Steps to conduct user research and incorporate empathy into your design thinking process. Tools for user research and empathic UX design. Empathic design helps you: See the world through users’ eyes—understand their pain points and motivations.

User Testing 99

User Testing Customer Experience Data Visualization Research Software 99

Userpilot

OCTOBER 6, 2023

The stage where a lead becomes a free trial user. Here, your goal is to offer a smooth first-time user experience as they explore and realize the value of your product. So, book a Userpilot demo if you want to trigger in-app messages and fuel your marketing funnel. case studies, alternative pages, etc.).

B2B 96

B2B Analytic Tools Feedback Software Data Visualization 96

The Product Coalition

JANUARY 6, 2023

If you’re reading this, you’re here because you need to get a better understanding of how users interact with your app. This article will take you through the mobile app tracking process from start to finish, the best practices for mobile application tracking, and the best mobile app tracking tools to do so.

Analytic Tools 119

Analytic Tools Data Visualization Onboarding KPIs Customer Feedback 119

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Essentially, you need to have a goal in mind for the user experience audit.

Analytic Tools 89

Analytic Tools Data Visualization Feedback Software Research Software 89

The Product Coalition

DECEMBER 2, 2021

There are two approaches to SEO for mobile: SEO for the app SEO for the content Again, SEO techniques are beyond the scope of this article. It’s best to note that if you see a marketplace, like Salesforce or Atlassian, as your key traction channel then scroll down to the Existing Platforms & Marketplaces section of this article.

Research Software 171

Research Software Technology User Testing Strategy 171

Userpilot

APRIL 26, 2022

This article breaks it down, showing its features, limitations, and available alternatives. Pendo’s Resource Center has modules for announcements, onboarding, and user guidance (help articles, FAQs, checklists, etc.). This module contains the different types of Guides you’ll want to create for end users.

Embedded Analytics 91

Embedded Analytics Analytic Tools Feedback Software Data Visualization 91

Userpilot

MAY 8, 2023

This article will go over 10 different challenges across product, sales, and general business to help SaaS businesses identify (then overcome) these obstacles! Getting the positioning, messaging , and product-market fit right will be one of the earliest determiners of whether or not a SaaS solution will find success within its target market.

Analytic Tools 92

Analytic Tools Research Software Data Visualization Onboarding KPIs 92

Userpilot

JANUARY 11, 2022

Slack’s entire onboarding system is filled with touches of gamification and personalization , which make the user experience that much more pleasant. So the first survey question gets you to put in your team name: The next question asks you to say what you’ll mainly be using Slack for.

Customer Experience 93

Customer Experience Data Visualization Product Research Messaging 93

Userpilot

APRIL 4, 2024

In this article, we’ll take a closer look at what product engagement is and how you can measure it. Measuring product engagement involves several steps, such as selecting relevant metrics, generating product analytics reports, collecting user feedback through surveys, and improving the user experience based on these findings.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

JUNE 12, 2023

It can be a tough nut to crack sometimes, but we’ve made it easier in this article. With this information, you can adjust your messaging , campaign channels, pricing , and other elements of your strategy. An effective way to collect user persona data is to send your surveys to new sign-ups as part of your welcome flow.

Data Visualization 74

Data Visualization Product Research Research Software Analytic Tools 74

Intercom, Inc.

DECEMBER 6, 2019

Not that long ago, the notion that you could send a message straight into the pockets of millions of people, capturing their attention at the touch of a button, would have sounded like the stuff of a marketer’s dreams – but that’s exactly what push notifications offer. Types of messages that provide value. Behavior-based messages.

User Testing 138

User Testing Marketing Customer Experience Data Visualization 138

Userpilot

APRIL 7, 2024

That’s what this article explains. More importantly, we show you how to find the Aha moment for your product and design onboarding experiences that lead to it seamlessly. Try Userpilot and Take Your Onboarding Experience to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is the Aha moment?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Embedded Analytics 52

The Product Coalition

MARCH 15, 2023

For example, if you find that the average time to clear a check is increasing, you’ll want to investigate why that’s happening by investigating with qualitative research methods, like session replays as discussed above, and possibly provide some message warning your users of the extended time frame. Clear messaging.

Onboarding KPIs 123

Onboarding KPIs Analytic Tools Research Software Data Visualization 123

Userpilot

OCTOBER 21, 2022

So even after the deal is closed, you should still care about customer confidence—which involves following the tactics we’ll show you in this article. Users are resistant to change, so communicate well in advance and use multiple channels such as social media, in-app messaging , and websites to ease the process.

Feedback Software 93

Feedback Software User Testing Customer Experience Customer Feedback 93

The Product Coalition

FEBRUARY 3, 2022

This article is inspired by the book The Lean Product Playbook: How to Innovate with Minimum Viable Products and Rapid Customer Feedback by Dan Olsen and aims to describe two essential concepts described in the book, namely the Product-Market Fit Pyramid and the Lean Product Process that aims to help us achieve that fit. Messaging?—?the

User Testing 140

User Testing Product Research Product Marketing Customer Experience 140

Userpilot

MARCH 28, 2022

In this article, we are looking at some really good UX design examples that will inspire UX designers. Great UX design helps users easily achieve their goals and complete their tasks without friction. Slack offers a good user experience by making NPS surveys look as if they came directly from a real person.

Analytic Tools 106

Analytic Tools Feedback Software UX Data Visualization 106

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. This article shows you how. In-app strategies for converting free or trial users to paying customers. ProductHunt uses upvotes from real users to rank products.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Customer Experience 98

Userpilot

APRIL 25, 2022

Put simply, product friction describes anything that causes your users difficulty when using your SaaS. There’s no better way of understanding usability than digging into where friction occurs across the entire user experience. See the product from the user’s perspective. Opportunity friction.

Feedback Software 92

Feedback Software Analytic Tools Data Visualization User Testing 92

Userpilot

AUGUST 28, 2022

Segment users in the welcome flow to offer personalized onboarding and run webinars to educate users on new updates or features. Use interactive walkthroughs and in-app messages to provide continuous value and drive feature adoption and account expansion. Conduct user interviews and act on the insights to make their voice heard.

Feedback Software 102

Feedback Software Customer Feedback Customer Experience User Testing 102

The Product Coalition

MARCH 14, 2023

As a product manager, one of the most significant challenges in app development is designing an intuitive prototype that meets the needs of the target audience and gathering user feedback quickly for iteration. Now I want to prompt ChatGPT to come up with ideas for the app name and the sub title and use AI Art for the design.

ChatGPT 78

ChatGPT Feedback Software User Testing Customer Experience 78

Userpilot

MAY 30, 2022

In this article, we’re going to dig into the theory behind user onboarding , break down the different elements of the process, and explore best practices and techniques you can apply to your own product. In a nutshell, user onboarding describes the process of getting users familiar with a product or service.

Feedback Software 89

Feedback Software Research Software User Testing Customer Experience 89

Userpilot

MARCH 29, 2024

This article reveals the major causes of funnel leaks at each customer journey stage and how to fix them. You’ll get actionable strategies and examples to help you deliver memorable product experiences , driving engagement and long-term retention. Notice how it only asks users for their name and work email.

Data Visualization 92

Data Visualization User Testing Analytic Tools Feedback Software 92

Userpilot

MAY 3, 2023

In this article, we take a close look at Intercom surveys and examine: What they are. Intercom is a robust tool for customer messaging and service automation. It helps product owners scale support and create a modern, personalized customer service experience. You should not use them as often as they disrupt the user experience.

Data Visualization 74

Data Visualization Product Research Software Review Feedback Software 74

Userpilot

OCTOBER 27, 2023

That’s the key focus of this article. TL;DR Mixpanel cohorts are groups of users who share certain properties and/or have completed specific events in a particular period of time, for example, a day or week. Like ‘sent 5 video messages this Monday’ What is the difference between segment and cohort in Mixpanel?

Data Visualization 88

Data Visualization Technical Review Analytic Tools Software Review 88

Intercom, Inc.

MAY 1, 2019

All too often, however, those onboarding experiences can leave customers stumbling around in the dark without sufficient guidance to get started. Our in-app messages are a great tool for engaging in conversation with new signups and telling them how to get started, but they weren’t designed to show them. Turning it into a system.

Feedback Software 143

Feedback Software Onboarding KPIs Research Software User Testing 143

Userpilot

FEBRUARY 26, 2024

These are the key questions the article discusses, so if you're after the answers, you’re up for a treat! Thanks to them, SaaS companies can better tailor their messaging and differentiate based on the preferences of various prospect segments at different funnel stages. What is marketing funnel analysis? Why should you conduct it?

Analytic Tools 88

Analytic Tools Data Visualization Feedback Software Research Software 88

Userpilot

NOVEMBER 14, 2023

Omnichannel analytics enable teams to get a 360 view of user behavior at different touchpoints of the customer journey. That’s what this article explores. This enables you to optimize all the aspects of the journey to allow users to experience the product value and progress through the funnel more efficiently.

Analytic Tools 90

Analytic Tools Data Visualization Customer Experience Onboarding KPIs 90