Mind the Product

DECEMBER 17, 2018

As a consequence, the majority of the best practices and principles of a good user experience that we’ve become used to need to be redefined, if used at all. Improving the user experience provides customers the solution to their problems with as little friction as possible. Handling Errors. Suggestions. Add to cart.

Customer Experience 123

Customer Experience User Experience User Testing Technical Review 123

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. Study behavior trends to highlight any UX designs users avoid.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Hutwork

MARCH 9, 2018

Magazine reports that most CEOs read at least a book a week, and this doesn’t include blogs, articles, podcasts, and videos they devour, too. Regardless, the following articles are a must-read for anyone concerned with rolling out the best product in each iteration. Agile Died While You Were Doing Your Standup. 4 One Door at a Time.

Article 82

Article Feedback Software Research Software User Testing 82

Userpilot

DECEMBER 6, 2023

That’s what you’ll find out from this article. TL;DR Product dogfooding is a testing practice. Product dogfooding enables organizations to shorten the feedback loop by testing their products for bugs and usability issues before releasing them to the users. Dogfooding means eating your own dog food.

Feedback Software 98

Feedback Software Analytic Tools Research Software Reporting Tools 98

freshtrax

APRIL 25, 2024

Let’s take a closer look at this new technology and its user experience. Companies such as Audi , BMW , Ford , Google , General Motors , Tesla , Volkswagen , and Volvo are some companies that have developed or tested self-driving cars. The tipping system is also a bit nerve-wracking at times. They have raised $9.25

Technical Review 59

Technical Review Artificial Inteligence Customer Experience Systems Review 59

Split

JULY 27, 2023

They enable rapid deployment of features, testing in production environments, and easy rollback or disablement when needed. In this article, we’ll explore the advantages and disadvantages of both approaches so you can make an informed decision on which one best suits your needs.

Feedback Software 52

Feedback Software Software Review Systems Review Technical Review 52

Userpilot

MAY 2, 2024

In the article, we share 24 customer retention marketing tactics that will help you reduce churn and increase your product performance. Offer personalized product demos to help trial users experience the full value. Use onboarding checklists with progress bars to guide users through activation milestones.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

MARCH 7, 2024

In this article, we’ll present the advantages and disadvantages of paid analytics platforms versus their free version counterparts and the best tools for each category. UXtweak is the best free user experience research platform. Userpilot is the product growth platform for user journey analytics. Source: UXtweak.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Research Software 105

Userpilot

JANUARY 29, 2024

An efficient and effective design with users’ needs at the center stage encourages product engagement and reduces churn. In this article, we will examine what an effective SaaS UX design is, why it’s important, and the best practices to produce a well-crafted design that works. Use social proof to reassure users and build trust.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

UX Planet

MARCH 2, 2024

Designed for Deterministic Systems: A deterministic system performs set tasks predictably, while a probabilistic system dynamically responds to inputs with uncertain outcomes. The Double Diamond primarily caters to deterministic systems, struggling to accommodate the probabilistic, iterative nature of AI development.

Product Research 62

Product Research Research Software User Testing Analytic Tools 62

Userpilot

JUNE 20, 2022

Running A/B tests and making data-driven decisions is essential if you are passionate about enhancing your customer experience, boosting retention, and increasing revenue. But how do you run successful tests? You can test color changes or even the entire user interface. A/B testing can be used in: In-app messaging.

User Testing 52

User Testing Product Research Feedback Software Testing 52

UX Planet

JANUARY 18, 2024

User research aims to centralize the user in the design and development process, whether through interviews, usability studies, or other methods. It’s a beacon that illuminates user pain points and behavioral nuances, gleaned from direct insights. UX research is an integral component in creating user-centric products.

Data Visualization 74

Data Visualization User Testing Research Software Product Research 74

Userpilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

FEBRUARY 15, 2024

Having funnel analysis tools that provide comprehensive analytical insights about where and why users drop off will solidify your business’s competitiveness in the long term. In this article, we’ve compiled our favorite software and conducted an in-depth review for each, highlighting their main analytics features and pricing.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Userpilot

APRIL 22, 2024

In SaaS, it’s advised to follow customer success best practices to ensure that users achieve their desired outcomes with your product and become loyal advocates for your brand. In this article, we’ll share 17 best practices that you can implement today to increase retention , revenue, and engagement. But what strategies work?

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

UX Studio: Product Management

JANUARY 25, 2022

As a global agency with over ten years of experience, we reviewed hundreds of design agencies in London, Berlin, New York, and San Francisco to create a curated list of agencies you can trust and work with. This time, we reviewed web design Manchester agencies and listed the five best design companies in Manchester 2022.

Research Software 82

Research Software Feedback Software Analytic Tools Product Research 82

UX Studio: Product Management

JANUARY 11, 2021

In this article, we’ll give some examples of how to increase the success of product development by improving the collaboration between the UX team and the developers. When certain use cases and edge cases are neglected, it will lead to user frustration. ? Review new designs and their implementation with the devs at milestones.

Weak Development Team 94

Weak Development Team Feedback Software Reporting Tools Research Software 94

eG Innovations

MARCH 2, 2023

A few months ago, I wrote an article about a serious outage of Azure and how eG Enterprise enabled us and our customers to understand the issue long before Microsoft had confirmed the issue and updated their service status pages. The article, Synthetic Monitoring of Microsoft Azure DaaS (Desktop as a Service) may be of interest.

Analytic Tools 52

Analytic Tools Data Visualization Software Review Systems Review 52

Userpilot

JULY 5, 2022

In the article, we’re answering these as well as many more questions, so dive in! In-app surveys , usability and prototype testing , or user interviews and focus groups can help you understand your customers’ requirements. This makes the product loved by our users ( check G2 reviews ).

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Userpilot

JANUARY 8, 2024

With the right customer acquisition strategies, you can convert potential customers to paying users and set the stage for turning them into long-term loyal users. This article shows you how. In-app strategies for converting free or trial users to paying customers. Adobe Illustrator’s rating on G2.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

MARCH 21, 2024

We explored 10 of them, and they involve: Conducting customer research to understand customer behaviors and needs through surveys, interviews, and testing. Implementing loyalty programs to reward users who provide feedback, reviews, and referrals to boost retention and advocacy. User persona example.

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

Split

JULY 13, 2023

Amid this incessant search for perfection, two paradigms have become prominent: Test-driven development (TDD) and feature flag-driven development (FFDD). Test-driven development (TDD), a software development approach in which tests are written before the code, is akin to building a safety net before performing a daring tightrope act.

Software Review 98

Software Review Systems Review Technical Review Artificial Inteligence 98

Userpilot

FEBRUARY 20, 2023

In our article, we aim to help you make the decision. TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. TL;DR Product analytics is the process of collecting and analyzing data about product usage and user behavior. Pendo review. Pendo vs Amplitude?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

eG Innovations

AUGUST 23, 2022

Leveraging Azure Advisor to reduce costs is a common strategy for users deploying services such as Azure Virtual Desktop (AVD) on Azure at scale. Note: The timeline can be adjusted to review different time periods. In production systems, this would be one to consider seriously. High Availability. Performance.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Systems Review 52

UX Planet

FEBRUARY 19, 2024

In addition, we can see how these products work and study from them how we can design AI experiences, which, from my point of view, will be the main user experience issues in the coming years. I will explain the plugins and, in addition, the tests I did with them so you can have a better understanding of their capabilities.

ChatGPT 63

ChatGPT UX User Testing Workshop 63

Userpilot

JULY 8, 2021

That's exactly what I'm going to cover in this article, so read on. Pirate metrics put simply, is a system for grouping and tracking metrics across different stages of the user journey : acquisition, activation, retention, referral, and revenue. R – Retention : users come back, visit the website multiple times.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Framework 98

Userpilot

FEBRUARY 21, 2023

In this article, we look at each product's key features, use cases, strengths, and limitations. Both Pendo and Heap support funnel analysis which allows product managers to identify friction points and optimize the product to help users experience value in less time. G2 reviewers give Heap an average score of 4.3,

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Intercom, Inc.

NOVEMBER 24, 2020

Chris Jewitt is a Customer Success Manager at Klaus , the conversation review tool designed to help modern support teams measure and maintain the quality and consistency of their customer conversations. At Klaus, customer support begins directly within the platform. “We

Feedback Software 118

Feedback Software Customer Experience User Testing Technical Review 118

Usersnap

JULY 16, 2021

Think of a struggling eatery’s regulars taste testing for a different market. Specific User Profile Building and Staggered Inclusion. Applying to the Google User Experience Research program requires up to 20 minutes. Complex user segmentation. Varied User Experience Surveys for Better Insight.

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

Userpilot

OCTOBER 4, 2022

In this article, we’ll cover: What growth loops are and what makes them so effective. It’s a linear, top-down approach, whereas growth loops are closed-loop systems where the process generates new inputs by design. Output : Output is the compounding effect you get from the user’s action.

Customer Experience 98

Customer Experience User Testing Onboarding KPIs Software Review 98

The Product Coalition

MARCH 18, 2021

If you are then you need to know how to build a SaaS application, and that’s exactly what we will cover in this article. Non-functional requirements (NFRs): These describe how well the system should perform and not what it does. Native apps deliver the best user experience and performance. Test it in the market.

Feedback Software 130

Feedback Software Research Software Reporting Tools User Testing 130

Userpilot

JULY 13, 2022

In our article, we introduce 20 of our favorite product manager blogs that every product pro should follow, regardless of their experience. Userpilot publishes well-researched and in-depth articles on all aspects of product management including product growth, retention, and adoption. Do you follow any product manager blogs?

Blog 98

Blog Analytic Tools Research Software Feedback Software 98

Userpilot

OCTOBER 30, 2022

Curious about customer experience improvement and how to get started for your brand? In this article, you’ll discover: Why the customer experience is key to customer retention and driving business growth, especially for SaaS companies. The 3 main components of customer experience. Implement a tracking system.

Feedback Software 97

Feedback Software Research Software Customer Experience User Testing 97

The Product Coalition

JUNE 17, 2020

To serve content, Content Management System (CMS) is on the rise. A content management system (CMS) is a software application that can be used to manage the creation and modification of digital content. Performance updates can be tested, applied, and rolled back quicker and easier. You don’t need to be a CMS PRO?—?leave

Customer Communications 78

Customer Communications Feedback Software Reporting Tools Technical Review 78

The Product Coalition

MAY 19, 2020

Before design, the team already had: Insights from a massive discovery research on the 2018 World Cup Over 3000 detailed observation points from our research system With enough research ammo, they began to build the app. By May 2019 the product team has already had a lab-validated test app with an early version of all the major features.

Research Software 78

Research Software Feedback Software User Testing Product Research 78

Imaginary Cloud - Design

JULY 30, 2020

It was first introduced about 30 years ago in the book User Centered System Design: New Perspectives on Human-computer Interaction written by Donald Norman and Stephen Draper. In this book, the authors speculate about central issues and questions involving designers, creators and users, when developing software.

User Testing 91

User Testing Feedback Software Research Software Customer Experience 91

Userpilot

AUGUST 2, 2023

Software users only continue subscribing if they find your platform useful. This article shows you practical strategies to drive high engagement for your SaaS, boosting retention and revenue as a result. A/B test your user flows and iterates your strategy. A/B testing in Userpilot. Funnel analysis on Userpilot.

Feedback Software 97

Feedback Software User Testing Customer Experience User Friction 97