Intercom, Inc.

NOVEMBER 7, 2019

Here are five quick takeaways: The founders of Spendesk noticed that, while the B2C space was innovating with peer-to-peer quickpay options, nothing like that existed in the B2B space (which often lags a few years behind the consumer market). Instead, focus on fostering a culture of communication and feedback loops between the team.

Feedback Software 162

Feedback Software Marketing User Testing Finance 162

Userpilot

DECEMBER 21, 2022

You must select the right product analytics metrics to serve as KPIs (Key Performance Indicators) for your product development process. But going through the product metrics can help you find and understand the weak points of your product that cause friction. B2C apps tend to have a higher DAU/MAU ratio than B2B apps.

Analytic Tools 90

Analytic Tools Onboarding KPIs Data Visualization Embedded Analytics 90

Intercom, Inc.

NOVEMBER 11, 2021

They’re most famous for writing The Elements of User Onboarding and for breaking down, step by step, how some of the world’s most popular brands handle their onboarding experiences at UserOnboard. Samuel Hulick: I actually started as a full stack developer. Liam: You’ve launched a brand new podcast called Value Paths.

Customer Experience 254

Customer Experience Onboarding KPIs User Testing Feedback Software 254

Userpilot

MARCH 21, 2024

User sentiment data regarding the positive and negative emotions the user experiences while interacting with your brand. Behavioral data delves into how ideal users make purchasing decisions and interact with brands. The Target Audience Customer Profile Template aids B2C companies in reaching individual buyers.

Data Visualization 94

Data Visualization User Testing Customer Experience Customer Feedback 94

Userpilot

APRIL 29, 2021

Other software requires direct integrations and developer participation to create more complex product experiences. If the person you are trying to attract has no connection with your brand, most will leave at the next best option. This decreases the strain on your customer success teams. Why is customer onboarding important?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Revulytics

OCTOBER 30, 2019

In this webinar, leading product development consultant , coach, and trainer Sari Harrison shows how to go beyond conventional metrics to understand whether you’re delivering value to users by helping them make their lives better. Finally, we want to use metrics to generate shared context on the team and alignment among members.

Reporting Tools 59

Reporting Tools Feedback Software Customer Experience Data Visualization 59

Alchemer Mobile

MARCH 18, 2021

Brands shifted focus to improving long-term retention. Brands only lost an average of 4% of consumers in this group thanks to precise segmenting and proactive, personalized outreach. During the webinar, you can engage with Team Apptentive by chatting along, I hope you do that. So make sure you do that.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Userpilot

SEPTEMBER 15, 2023

In this article, we’ll go over some concept testing examples from some of the best B2B and B2C brands to help you get started with your strategy. How brands use concept testing: Todoist conducted 30-minute interviews with users to validate a new feature. Get feedback on different messaging and ads to find which resonates.

User Testing 91

User Testing Feedback Software Product Research Analytic Tools 91

Lenny Rachitsky

MARCH 5, 2024

When working with Leo’s team, the launch preparations will take on average around 10 hours, versus 50 to 120 hours when managing the campaign entirely in-house. B2B versus B2C). A mix of reasons: lack of preparation, audience mismatch, or just bad timing, with too much competition on your chosen launch day.

Startups 117

Startups Feedback Software Onboarding KPIs Technical Review 117

BrainMates

APRIL 30, 2018

A bright and brave cross functional team of panellists were on hand to tackle an imagined (but realistic) Product Management scenario. There’s some really good support for this idea within the executive team, and they think this product is going to help the Telco bring a lot of new clients in as new customers. Jen Marshall: Okay.

Fractional CTO 40

Fractional CTO User Testing Product Research Research Software 40

Intercom, Inc.

JULY 9, 2020

And I put together these horrible, bad websites – I’m lucky there’s no evidence of them anymore. I’d love to dive into what those strategies were like, especially first at Atlassian, particularly because they had no sales team. Atlassian does not have an outbound sales team.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

The Product Coalition

JULY 17, 2018

to find this year’s top app development agencies. After reading a bunch of content from other app development professionals, journalists, tech bloggers and the like, we realized that there are many good companies out there, and that everyone has a different favorite. It develops for Android and iOS, but also for the web.

Research Software 60

Research Software Weak Development Team Development CTO Coach 60

Intercom, Inc.

MAY 24, 2018

In practice, that means an experimentation model is applied to all marketing activity, from content and demand generation all the way down to brand. This allowed a passionate audience to develop – and built enthusiasm ahead of the books’ full release. PR is an underutilized growth tactic. Adam Risman: Matt, welcome to Inside Intercom.

Data Visualization 182

Data Visualization Feedback Software Customer Experience B2B 182

Mind the Product

NOVEMBER 9, 2016

While gaming and entertainment are the first obvious applications of VR, the more interesting applications – and the ones we focus on here – are in B2B and B2C products and services. As we look at what it takes to develop non-gaming VR products, their separation from gaming becomes very important.

Weak Development Team 99

Weak Development Team Development Feedback Software User Testing 99

The Product Coalition

FEBRUARY 6, 2020

To meet these expectations, companies had to shift their marketing focus from creating brand awareness to managing customer relationships and life cycles. Europe lags behind North America and China in almost all respects, while in China the development of digital marketing is closely intertwined with the active development of e-commerce.

Data Visualization 78

Data Visualization Research Software Reporting Tools Analytic Tools 78

Intercom, Inc.

JANUARY 20, 2022

We surveyed and interviewed key people in our teams to understand how they worked and how they saw Intercom’s internal operations. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Paul: Yeah.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Userpilot

NOVEMBER 20, 2022

Rather than assessing your ACV on its own as simply good or bad, you should evaluate the context of all other financial metrics that define the success of your business as a whole. You can also find distinct differences in ACV between B2B and B2C companies. Instead, the right annualized contract value varies from business to business.

Feedback Software 94

Feedback Software Onboarding KPIs Customer Experience Customer Feedback 94

The Product Coalition

FEBRUARY 23, 2022

Customer Development It always starts with the customer. It is the single most critical factor in determining whether a product makes money, yet it is an afterthought, a last-minute consideration made after a product is developed.” We develop our product to take advantage of our desired distribution channels.

User Testing 127

User Testing Research Software Customer Experience Product Research 127

Userpilot

MARCH 15, 2022

There has been a rising demand for self-served support among B2B and B2C customers. Referral – when users like your product enough to become brand advocates. NSM is a company-wide metric that helps you develop a singular focus, prioritize user experience, define your product roadmap, and increase accountability and transparency.

Onboarding KPIs 86

Onboarding KPIs Customer Experience Data Visualization Customer Feedback 86

Andrew Chen

JUNE 25, 2019

Hi readers, The growth teams at Uber and Airbnb occasionally met over the years to share best practices, brainstorm ideas, and share observations on the startup world. Stage : Early-stage for B2C, an evergreen lever for B2B. Use that same creativity to develop PR pitches. Cost : Medium. Examples : Lyft: [link]. DoorDash: [link].

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

The Product Coalition

MARCH 21, 2019

At a large B2C media company, I found that there was an over-arching strategy but it was formulated with little input from each of the business units, which continued to operate independently and never actually made the sacrifices necessary to implement it. Is the team delivering value every sprint?

Analytic Tools 60

Analytic Tools Strategy Technical Review Customer Experience 60

The Product Coalition

MAY 25, 2018

It covers more than 160 scrum anti-patterns that hold your scrum team back. Subscribe to Age of Product’s Brand-New Youtube Channel Now available on the Age of Product Youtube channel : Hands-on Agile Webinar #1 on product discovery anti-patterns. Subscribing to the ’Food for Agile Thought’ newsletter with 17,000-plus subscribers.

Webinar 60

Webinar Agile Product Research Customer Experience 60

Andrew Chen

JUNE 25, 2019

Hi readers, The growth teams at Uber and Airbnb occasionally met over the years to share best practices, brainstorm ideas, and share observations on the startup world. Stage : Early-stage for B2C, an evergreen lever for B2B. Use that same creativity to develop PR pitches. Cost : Medium. Examples : Lyft: [link]. DoorDash: [link].

User Testing 48

User Testing Customer Experience Research Software Feedback Software 48

The Product Coalition

DECEMBER 11, 2018

Even though product managers are supposed to engage various teams during the day, chances are you are not moving that much. Bad news first: the reasons for not working remotely OK, let’s be honest for a second. Secondly, while there are many workflow methodologies, all of them involve gathering as a team at a certain point.

Analytic Tools 60

Analytic Tools Technical Review Data Visualization Customer Experience 60

Intercom, Inc.

JULY 5, 2018

Previously, however, he ran sales productivity for teams at Google, Salesforce and Box. His time at the latter culminated in the title of Chief Storyteller, where he rewrote the script for how Box sales team talked to and about their customers. Today, Doug is a Growth Partner at Emergence Capital. It didn’t exist 15 years ago.

Technical Review 171

Technical Review Development Team Review Customer Experience User Testing 171

Intercom, Inc.

JULY 5, 2018

Previously, however, he ran sales productivity for teams at Google, Salesforce and Box. His time a the latter culminated in the title of Chief Storyteller, where he rewrote the script for how Box sales team talked to and about their customers. Today, Doug is a Growth Partner at Emergence Capital. It didn’t exist 15 years ago.

Technical Review 163

Technical Review Development Team Review Customer Experience User Testing 163