Userpilot

SEPTEMBER 10, 2022

The churn rate for B2B and B2C companies is almost the same, with the former having a slightly higher involuntary churn figure. B2C companies have a voluntary churn rate of 4.04%. Payment failure due to expired cards. Payment fails due to insufficient funds. Failed transactions due to credit card limit.

Feedback Software 98

Feedback Software Analytic Tools Customer Experience User Testing 98

Intercom, Inc.

JULY 26, 2022

In the B2B world, customers are referred to as clients, since the buyer-seller relationship is usually more intricate than in the B2C world. Customer success managers play a key role in on-call support systems for the customer – they mentor customers on the best decisions and are the first point of contact if something goes sideways.

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User Friction Customer Experience Data Visualization B2C 129

The Product Coalition

FEBRUARY 12, 2021

and so our B2C product design journey began. when many other sources of this information go offline due to blackouts or damage. The realization that we needed to look beyond the data we provide in order to successfully capture our B2C audience has been an essential point of learning at BreezoMeter.

Data Visualization 85

Data Visualization Research Software Reporting Tools User Testing 85

UX Planet

FEBRUARY 1, 2024

Here’s a generic template to get you started: Identifying UX User Personas for Enterprise Applications Special considerations for enterprise UX personas are crucial due to the unique context and demands of the business environment. Integration and Compatibility: Enterprise solutions often need to integrate with existing systems.

User Testing 52

User Testing Research Software Feedback Software Analytic Tools 52

Product Management Lessons from the Trenches

JULY 10, 2018

Our goal with this series is not to focus on the function of Product Management and its importance, but rather provide some practical guidance on best practices based on our experience in building and managing products and teams that can be applied to any organization regardless of size (startup, growth, etc) and any product line (B2B or B2C).

User Testing 150

User Testing Research Software Feedback Software Reporting Tools 150

Product Talk

SEPTEMBER 1, 2021

Our ultimate goal at Human API is to have a B2C play where we create a marketplace for the consumer to do even more with their health data,” says Lisa. They talk about what’s hot, they review what’s just happened and what’s in flight, and they cover why they’re delivering whatever is in the next sprint.

Product Research 223

Product Research User Testing Technical Review Data Visualization 223

The Product Coalition

FEBRUARY 11, 2023

During that time, I started a T-shirt printing business, took embedded systems classes for school kids, built an electronic automation device, incorporated a solar engineering, procurement, and construction (EPC) company, and built a food export business. This can be done by checking the reviews of their product in various marketplaces.

User Testing 78

User Testing Research Software Feedback Software Strategy 78

UX Studio

MARCH 1, 2024

The tool let us edit the output easily , but this situation highlighted the need to carefully review automatically generated insights. An AI system processing the video transcript of a usability test with children concluded that the product is “okay, likeable, easy to use, and appealing.”

Data Visualization 98

Data Visualization Research Software Product Research Analytic Tools 98

Intercom, Inc.

DECEMBER 21, 2021

In this special episode, we sat down with Zanade to talk about allyship, empowering Black-owned businesses, and what it takes to change deeply seated systemic issues and affect policy at a national level. Later’s Farhan Virji on adapting B2C support strategies for B2B teams. But what if the manager role is not for you?

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Gainsight

FEBRUARY 9, 2023

B2B and B2C. Time for an executive business review (EBR)? This means you need to have a detailed understanding of who does what, you’ll need to build a dedicated track in your learning management system (LMS), and you’ll need to support data exchanges between your systems and theirs. None of them are groundbreaking!

Customer Experience 52

Customer Experience Research Software User Testing Customer Feedback 52

ProductPlan

AUGUST 23, 2022

Those people will attempt to use the product to solve problems, improve processes and outcomes, or—for B2C products —to simply have a little fun, distract themselves, connect with others, or learn something new. Your product will integrate with accounting software, CRMs, and inventory systems. Why Customer Empathy Matters.

User Testing 52

User Testing Research Software Feedback Software Product Management 52

Userpilot

JULY 5, 2022

This makes the product loved by our users ( check G2 reviews ). Since then, the company has expanded its focus to include a Marketing Hub, a Sales Hub with its bespoke CRM system, an Operations Hub, a Service Hub, and a CSM system. And it does show in the reviews and the reputation that Hubspot has.

Feedback Software 98

Feedback Software Analytic Tools Research Software Product Research 98

Mironov Consulting

AUGUST 8, 2017

Especially in B2C or B2B2C markets where our tech is part of a long value chain: perhaps our software helps some employee collect data to tune a service that improves delivery of some consumer product… Creating real-world value is a multi-step process involving many players. You say potato, I say WTF. Just this once.

User Testing 101

User Testing Customer Experience Analytic Tools Research Software 101

Indicative

MARCH 12, 2021

Due in large part to that misalignment, most companies waste between 50-80% of new signups. And they developed a scoring system to apply that framework to their entire user base. Make it simple: Today’s B2B and B2C users alike expect a frictionless, self-serve, and easy-to-use product experience.

Analytic Tools 101

Analytic Tools Onboarding KPIs Product Research Customer Experience 101

DemandMatrix

JUNE 21, 2018

Decoding and understanding customer behavior has always been a priority for both B2B and B2C marketers. Or does it make sense to start reviewing different ways by which you can understand more about your target audience’s behavior? There have always been different data types to influence a B2B marketer’s future marketing strategies.

Data Visualization 40

Data Visualization Analytic Tools Technical Review Marketing 40

DemandMatrix

JUNE 21, 2018

Decoding and understanding customer behavior has always been a priority for both B2B and B2C marketers. Or does it make sense to start reviewing different ways by which you can understand more about your target audience’s behavior? There have always been different data types to influence a B2B marketer’s future marketing strategies.

Data Visualization 40

Data Visualization Analytic Tools Technical Review Marketing 40

Gainsight

APRIL 17, 2019

So as business is becoming more real-time—information being collected and digested for immediate use in decision-making—the layers of abstraction between a CEO and the key stakeholders and systems must be reduced. We couldn’t do any of the basic user analytics that I know my friends at B2C companies did in their sleep.

Analytic Tools 79

Analytic Tools Feedback Software Data Visualization Customer Experience 79

Mind the Product

OCTOBER 19, 2016

Making a decision without knowing the impact on our core customer segments (B2C) or our biggest customers (B2B) means we will be at risk of delivering something that is perhaps irrelevant or irritating. It wouldn’t have been so galling if I hadn’t had spent hours preparing the pricing recommendation I was due to make the following week.

Product Management 82

Product Management Product Manager Technical Review Customer Experience 82

Business of Software Conference

DECEMBER 14, 2023

What this means is, if you’re Adobe, you don’t have a choice but to buy a code review tool from us. Helpful tips are generally given based on someone’s goals, and different goals matter. Everything about it is super-complicated because the problem domain for our customers is super-complicated. We can barely get our arms around it!

Software Review 64

Software Review Weak Development Team User Testing Customer Experience 64

Intercom, Inc.

SEPTEMBER 23, 2021

It doesn’t matter if you’re B2B or B2C or any type of business, you know what your customer’s behaviors are. Is it a ticketed system where I have to wait for somebody to get back to me? And I love the systems that work it out. I have a little section in there about reviews. What is it?”

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

Amplitude

DECEMBER 6, 2020

The customer lifecycle is the path your users follow before, during, and after engaging with your product, website, application or support system. Within SaaS (especially B2B, B2C, and e-commerce companies), the onboarding process is usually unwieldy, and churn is always a potential risk. What is the Customer Lifecycle?

Customer Experience 59

Customer Experience Analytic Tools User Testing User Friction 59

Gainsight

MAY 14, 2020

Next up is reviewing your map, for which you can use Gainsight’s Success Plans to guide you to victory. They’ve achieved a 40 point increase in NPS scores with smaller segment accounts (on par with an NPS similar to B2C organizations) and a 50% efficiency improvement using pooled resources allowing customers to engage with each other.

Data Visualization 52

Data Visualization Feedback Software Customer Feedback User Testing 52

Userpilot

APRIL 20, 2022

Here’s what we found from our study of various trials and industries: The B2B sector benchmark is between 14-and 25% due to the complexity of the SaaS products involved. B2C companies typically offer straightforward solutions to end consumers, and longer trial periods, so the benchmark is 57%.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Amplitude

NOVEMBER 2, 2018

After a little over 3 years, I wanted to try my hand at SaaS enterprise products to learn about the differences between B2B and B2C, which brought me to Looker in July of 2017. It’s probably really inefficient compared with other products, but it’s a system that works for me. Andrew’s to-do list workflow in Evernote. Rockefeller, Sr.

Data Visualization 53

Data Visualization Analytic Tools Technical Review Product Management 53

The Product Guy

APRIL 4, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

The Product Coalition

MAY 26, 2018

And companies across the globe have spent a lot of time and effort over the last few months interpreting privacy policies and legal documents, assessing product, processes and marketing strategies, and reviewing vendor relationships to make their products and businesses complaint to the new regulation.

Research Software 60

Research Software User Testing Product Research Customer Experience 60

The Product Guy

MAY 15, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

Intercom, Inc.

MARCH 12, 2020

But the best companies have a system in place. This transcends across B2B and B2C. And again, this subscription model is important, because if you’re a member of a club, you typically pay dues. Because without paying those membership dues or that subscription, you’re not going to be allowed in. Shep: Yeah.

Customer Experience 164

Customer Experience User Testing Customer Feedback Feedback Software 164

The Product Guy

MARCH 2, 2017

Jordan has enterprise Software-as-a-Service experience within the facilities management, legal and pharmaceutical verticals, having most recently worked at ServiceChannel, Epiq Systems and Medidata Solutions. Vikas did his Master of Business Administration (MBA) in Information Systems from XLRI Jamshedpur, India.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

UX Studio

SEPTEMBER 6, 2023

As we delved into these industries, we realized that our usual research approaches for regular B2C (Business-to-Customers) companies weren’t really cutting it. When it comes to average purchases on a B2C platform, individual decisions are usually impulsive and driven by momentary preferences, emotions, and desires. Probably not.

User Testing 59

User Testing Customer Feedback Research Software B2B 59

Alchemer Mobile

MARCH 18, 2021

Almost all apps experienced significant change in their DAU due to COVID-19. They’ve maintained far more of their COVID-19 acceleration or of their 2020 acceleration, as we’ll call it, nearly every day through the end of December, mostly due to continued restrictions, particularly in travel. Transcript.

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User Testing Webinar Data Visualization Feedback Software 173

Userpilot

OCTOBER 15, 2022

B2B customer experience differs from B2C because it’s rooted in building trust over the long term. B2C sales cycles are shorter so factors like speed are more important. Promote social proof in your marketing by highlighting customer reviews , testimonials, and case studies. Why is customer experience important in B2B?

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Lenny Rachitsky

DECEMBER 12, 2023

with over 3,000 5-star reviews), and the YouTube channel is about to hit 50,000 subscribers. The newsletter nearly doubled (approaching 600,000 subscribers!), the podcast went from essentially nothing to a top 10 technology podcast in the U.S.

User Testing 81

User Testing B2C Product Research B2B 81

Product Talk

DECEMBER 7, 2022

call center software used by internal customer representatives or inventory systems used by your colleagues), then your customers are your colleagues who use that software. Further reading: Product in Practice: Automating Customer Interview Recruiting at Zonar Systems. Most people will resist simply due to a fear of the unknown.

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User Testing Reporting Tools Customer Experience Research Software 200

Intercom, Inc.

DECEMBER 12, 2018

For example, a business that sells their products or services to consumers (B2C) or to businesses (B2B) and use different channels and techniques to acquire customers, and will have varying technology needs as a result. This works as well for a B2B company like Intercom as it does for any B2C company. Stage 2: Engage.

Analytic Tools 223

Analytic Tools Research Software Feedback Software Reporting Tools 223

Userpilot

MAY 20, 2024

User segmentation : UserGuiding lets you segment users based on their shared browser attributes, such as their operating system. Prioritization : The platform provides weighted scoring systems and allows easy drag-and-drop organization. Set an objective and then organize your goals and targets into a manageable system.

Analytic Tools 52

Analytic Tools Feedback Software Research Software Data Visualization 52

Userpilot

SEPTEMBER 23, 2022

Increasing customer retention by 5% leads to an increase in profits by 25% – 95%, due to the extreme costs of customer acquisition. Lack of in-app guidance, ineffective support systems, poor onboarding, and unclear or insufficient value proposition are the leading causes of customer churn. trillion yearly due to customer churn.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52