Split

AUGUST 25, 2020

This week we are excited to announce that we have closed a $33m Series C, led by Comcast Ventures with new investors including Microsoft’s M12, 01 Advisors, Atlassian, and ServiceNow, as well as previous investors, Accel, Lightspeed Venture Partners, and Harmony Venture Partners. How big can it get?

Analytic Tools 78

Analytic Tools Customer Experience Data Visualization User Testing 78

The Product Coalition

MAY 20, 2020

Good data visualization helps you to unlock new insights, monitor your KPIs, understand user behaviour, and effectively communicate data with non-tech teammates. As a Product Manager, you may be working in partnership with a Product Ops Manager on data visualization. Why is Data Visualization important for Product Managers?

Data Visualization 85

Data Visualization Analytic Tools Reporting Tools Embedded Analytics 85

The Product Coalition

JUNE 12, 2018

You need someone with clear insights to offer strategic, operational and tactical recommendations to your high-level executives. As your business grows, so should your financial forecasting ability. The FP&A profession is evolving Historically, a financial analyst has needed very strong financial and accounting skills.

Data Visualization 60

Data Visualization Customer Experience Finance Reporting Tools 60

Intercom, Inc.

APRIL 22, 2021

If you’re a senior engineer and want to further your career, what skills should you develop? In this episode of Inside Intercom, Brian Scanlan , our own Principal Systems Engineer, sat down with Will to talk about all things s taff engineer – what it is, how to get there, and what happens when you progress beyond a senior engineering role.

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Bain Public

JUNE 4, 2020

As business advisors and executive coaches, we've worked with dozens of CEOs to help them build and grow their product leadership team as they scale their company. What we’ve noticed instead in the startup world, is a lot of people become product managers by default rather than design. They often lack the tools to succeed in their jobs.

Leadership 52

Leadership Analytic Tools Research Software Feedback Software 52

Gainsight

OCTOBER 3, 2018

This blog post is based on questions and answers showcased in our webinar, How to Budget for Customer Success: 2019. This means you have a lot of organizational structures to pick from. For example, let’s say one of your CSMs is managing a high-risk account because you wanted to test out a new use case for your product.

Customer Experience 40

Customer Experience User Testing Webinar Management 40

Product Talk

JANUARY 31, 2024

Because discovery involves changing the way you work on an individual, team, and even company level, it’s all too easy to make mistakes and missteps. It’s just helpful to know what to expect so you don’t have to be too hard on yourself when something goes wrong. Let’s dive in!

Product Research 224

Product Research Reporting Tools Feedback Software Customer Communications 224

Sachin Rekhi

JANUARY 25, 2010

But you can boil an entrepreneur-in-residence down to these four basic roles. EIR serves as an advisor to portfolio companies. In this case, you often sit in on board meetings or do one-on-one mentoringadvising for existing portfolio companies leveraging your areas of expertise. EIR serves as part of the investment team.

Development Team Review 60

Development Team Review Startups Positioning Market Research 60

Intercom, Inc.

OCTOBER 15, 2020

If you’re short on time, here’s some quick takeaways: Bob has worked on over 3,500 products. “Build it and they will come”) to the demand side allows you to have insights into who your real competitors are. That’s when you begin to unlock the sales superpower. From patriot to Pokemon.

Research Software 265

Research Software Feedback Software User Testing Customer Experience 265

UX Studio

JANUARY 17, 2024

In this episode, Kate Syuma, a seasoned growth advisor and former Head of Growth Design at Miro is joining us. When the input from the business is coming to you start thinking about hypotheses first, not the solution. However, here you need to start thinking about the hypothesis. You know I put them everywhere.

User Testing 74

User Testing Research Software Customer Experience Product Research 74

Product Management University

NOVEMBER 20, 2018

When you attain that level of knowledge, your solutions are indispensable, your marketing messages speak directly to the agenda of decision-makers, and your salespeople are treated as trusted advisors. Blog: High-Octane Product Management. Product Management Culture: Can You Measure It? In This Issue.

Magazine 113

Magazine B2B Product Management Product Manager 113

Gainsight

DECEMBER 16, 2021

If you want to start a fight (or at least a spirited debate) at a Customer Success conference, yell the following question and run out of the room: “Should CSMs own renewals?”. Thankfully, this blog post is not about wading into that hornet’s nest of an argument! Here are the seven reasons you should find a way to drive revenue.

Customer Experience 72

Customer Experience Books Blog Management 72

Modus Create

MARCH 8, 2020

What, if any, university degree do you have? How long have you worked for Modus? As the world observes International Women’s Day on March 8th, it is a great reminder to celebrate the women that help drive Modus and support women in technology every day. We choose to celebrate what unites us rather than what could divide us.

Research Software 105

Research Software Technical Review Feedback Software Analytic Tools 105

Intercom, Inc.

JUNE 19, 2019

And in case you had any doubt about their phenomenal growth, the company is going public this week. In this episode, she shares her advice on where to start when building a platform that benefits both you and your partners, how to encourage developers to build and grow their ecosystems and how to measure your and your partners’ success.

Marketing 217

Marketing User Testing Weak Development Team Product Research 217

Business of Software Conference

JULY 7, 2021

I could go on, but you get the picture. In this guest post Paul Kenny (founder of Ocean Learning and long time BoS participant and speaker) argues that software and SaaS “proven sales playbooks” are BS. However we have also seen a rise in the number of people claiming to have figured out the ‘right’ way to do sales. ” Why?

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

Business of Software Conference

JUNE 20, 2019

They are archetypal BoS talks: honest, full of insight, and give you a peek behind the curtain at the inner workings of a successful SaaS company. At BoS USA this year you’ll meet plenty of people like Peldi – incredible entrepreneurs keen to give advice and meet new people. Peldi Guilizzoni: Thank you. Transcript.

CTO Coach 87

CTO Coach Research Software Feedback Software Weak Development Team 87

Business of Software Conference

JUNE 11, 2019

So how do you build sustainable marketing to keep your business growing sustainably? Want us to let you know about new talk videos, speaker AMAs, Business of Software Conference and other event updates? intercepted the message and said I’m going to surprise you. So there you go dancing queen. Upcoming Events.

Startups 40

Startups Banking User Testing Customer Experience 40

Userpilot

FEBRUARY 25, 2021

Instead of generic SEO tips, you will find actionable tactics that lead to a perfect google rating. You will discover the latest content marketing trends by people who began their careers as content writers and have no shortage of MQLs. SaaS Marketing Playbook Table of Contents. Why Having a SaaS Marketing Playbook Is Important.

Research Software 87

Research Software User Testing Outbound Marketing 87

Userpilot

JUNE 22, 2023

User segmentation can help you identify high-touch and low-touch potential customers. You can apply both engagement models without writing a single line of code thanks to no-code solutions like Userpilot. You can apply both engagement models without writing a single line of code thanks to no-code solutions like Userpilot.

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Feedback Software Customer Experience Customer Feedback User Testing 95