Userpilot

OCTOBER 21, 2022

So even after the deal is closed, you should still care about customer confidence—which involves following the tactics we’ll show you in this article. Launching loyalty programs to help reinforce the emotional connections required for trust. It’s also the foundation to: Build customer loyalty. Attract good-fit customers.

Feedback Software 98

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Userpilot

AUGUST 10, 2022

Applying emotional design can help you turn your MVP into your MMP. Would you like to know what role each of them plays in the product management process and how to build them? If so, you are in the right place! Ready to dive in? A Minimum Viable Product (MVP) is a version of the product with minimal features, built to validate product ideas.

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UX Studio

JULY 31, 2023

It can be even more difficult if you work in an agency or as a freelancer and join an existing team as an external employee. As Aristotle once said , “Man is by nature a social animal,” and this is reflected in how our everyday lives and emotions are affected by the relationships we have.

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Userpilot

MARCH 14, 2023

Freemium customers may not be paying but they still require customer support , who then have less time to deal with premium users. Let’s get right to it, shall we? TL;DR Freemium is a customer acquisition strategy that gives users access to basic functionality without paying while hiding the more advanced features behind the paywall.

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Userpilot

SEPTEMBER 10, 2022

This post lists the different questions to ask users on your survey concerning their experience with your software. Collecting these valuable insights will help you provide a much better user experience with your app. We'll also discuss how to conduct UX surveys correctly to get the most out of your user feedback. Let's begin!

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Userpilot

MARCH 25, 2022

Use emoji score to get feedback faster- users might relate to a visual emotion better than with numbers. Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. Well-executed visually and triggered contextually it can provide your product team with valuable feedback.

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UX Studio: Product Management

OCTOBER 18, 2023

In this blog post, you’ll find a short guide that walks you through the other most important steps that contribute to effective teamwork. For example, taking others’ perspectives fosters creative problem-solving and increases positive emotions that contribute to high-quality work. Lay back and take a deep breath.

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Userpilot

JULY 18, 2022

Are you satisfied with the customer loyalty and retention rates of your SaaS? If you aren’t and want to boost these metrics, this article is for you! Today we explore what customer loyalty and retention mean for SaaS, how retention differs from loyalty, and tactics to help you boost both. Retention isn’t the same as loyalty.

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UX Studio

OCTOBER 18, 2018

Not that long ago, I used to have difficult days trying to explain something that sounded so obvious in my head. At first, we didn’t deal with it enough – especially because in medical fields everything carries even more importance. Usually, they draw a detailed wireframe, test it a couple of times and at the end give it a fancy UI.

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Userpilot

JUNE 3, 2021

One other thing that many experts agree on is that there are actually three types of empathy: Cognitive, Emotional and Compassionate. While it’s difficult to define empathy, it’s origin is much clearer : “Empathy” is inspired by the German aesthetic term Einfühlung , meaning “feeling into.” And yes, leaders need all three).

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Usersnap

SEPTEMBER 2, 2019

As a result, your CX strategy will trigger the customer’s emotion that provokes them to make a purchase. However, it is no secret that there are employees who are very good at dealing with tricky customer situations while others have no idea how to deal with them. Create a customer journey map.

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Bain Public

DECEMBER 8, 2020

They feel the competitive pressure to find creative inspiration, leading to inevitable physical and emotional burnout. You can tell a great deal about an organization by what it celebrates. How do you keep yourself from taking on too much and burning out or continuously spinning your wheels? Work With a Positive Company Culture.

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Pragmatic Marketing

JUNE 1, 2020

Heck, we just used it ourselves in a blog image. This was the approach we took in our recent, aforementioned blog post: Morals, Emotions, and Truths: A Guide to Business Storytelling in Today’s World. It’s a guide, and it’s going to help with morals, emotions and truths right now. Contextual.

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Gainsight

OCTOBER 16, 2018

Sometimes we make mistakes due to our emotional state: we’re stressed, threatened, or otherwise in pain. All of these factors make it difficult to serve your team. From the time I was little, my dad shared stories with my brother and me about heroes. This shows his team what’s possible and trains them on how to do it. Growth Mindset.

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Usersnap

JUNE 8, 2020

One of the main reasons why we launched this summit and focused on speakers with hands-on experiences in scaling CX is that we understand how difficult creating a consistent long-term strategy and unlocking tangible results for CX is. For example, one giveaway was 50% off Usersnap – the customer feedback tool for websites and webapps.

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Roadmunk

JUNE 15, 2017

Feels like some weird Inception s**t sometimes. Roadmunk is a small product organization, so every day I report to and work with our CEO, Latif Nanji. It’s to the point where I feel like my notebooks are filled with more of his “notes” than mine. Take this lovely uh, diagram for example. Staying n’sync. Don’t judge me for the boy band reference.

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Dear Strategy

JUNE 24, 2019

We’ve all heard that change is difficult, which essentially means that most humans prefer to “stay put” in the face of the unknown. In fact, what you’re really dealing with is that very natural human desire to “stay put” in the face of the unknown. As the market for the product grows, Company X grows with it.

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Intercom, Inc.

MAY 3, 2018

Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise level of the vocal minority, compounds by the day. Product management is about solving problems. How can we help our users complete their job-to-be-done cheaper, faster or easier? It provides transparency.

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Intercom, Inc.

SEPTEMBER 19, 2019

Like a sports franchise, a top team should be both collaborative and competitive. There is a golden middle, and that’s what Close.com’s CEO, Steli Efti, is aiming for. On this week’s episode, I caught up with Steli to chat all things sales. You’ll feel better on the other side. The one trait truly great salespeople share? Competitiveness.

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PMLesson's Ace the PM Interview

OCTOBER 21, 2019

What were the most difficult stages and how did you overcome them? When I started preparing for this question, I asked myself the following: Why should an interviewer remember me of all the candidates he or she has spoken to so far? Q: How did you first hear about Exponent? Through the Exponent YouTube channel.

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Roadmunk

SEPTEMBER 21, 2017

I’ve hand-picked articles that specifically helped me during key moments in my career. Some sit outside the product domain, but still directly pushed me as a product manager to connect and empathize with other team members. Let’s get to it. Here’s my list of favorite online posts for product managers. The only thing that matters.

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Intercom, Inc.

JUNE 21, 2018

I was sharing what we were doing on my blog at the time. How can you capture, qualify and convert the right leads for your business while working within your means? Max Altschuler has made a career seeking out efficiencies in sales – hacks, as he calls them – and sharing them with the wider SaaS and sales community. Do they back channel?

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Roadmunk

MARCH 20, 2018

When you build that trust & rapport over time, it makes it easier to navigate difficult times.". That was when I realized how much the team picks up on each other’s emotional energy.". When you’re able to build that trust and rapport over time, it makes it easier to navigate difficult times. How was team morale?

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Sachin Rekhi

JULY 6, 2017

I categorize user friction into a hierarchy of three levels: interaction friction, cognitive friction, and emotional friction. Interaction Friction. Interaction Friction. Interaction friction refers to friction a user experiences when interacting with your product's interface. Everyone knows that smartphones existed before the iPhone.

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Userpilot

SEPTEMBER 20, 2022

The aim of the Customer Validation stage is to develop a differentiation strategy and the sales funnel and to close the first deals. It also removes emotions and bias from the decision-making process. Implementing the process in later-stage companies can be more difficult because of resistance to change and risk aversion.

User Testing 98

User Testing Product Research Customer Experience Customer Feedback 98

Userpilot

DECEMBER 13, 2022

Types of friction: Emotional friction: Results from the emotions users feel when using your platform. It’s often the hardest to spot and deal with—but highly essential to keeping users engaged. Broadly speaking, friction can be categorized into three types: emotional, cognitive, and interaction friction.

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Mind the Product

APRIL 13, 2020

To product people, of course, she’s best known for her views on high-performing teams, having given a keynote at #mtpcon San Francisco in 2018 , as well as contributing to the MTP blog. It’s no big deal, but it’s out there and you can move on.” Experience and Reflection. So what about high-performing teams? High-Performing Teams.

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UX Studio

JANUARY 17, 2024

Her focus spans various areas, including product-led growth, UX design, user research, leadership, hiring, and scaling businesses. We also delve into Kate’s path to becoming a leader in growth design and the fundamental requirements for success in this role. I just love to describe my feelings with that emoji. I love this color.

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User Testing Research Software Customer Experience Product Research 74

Business of Software Conference

APRIL 17, 2020

Born in Bosnia, he grew up in Denmark, started the business in Chile and now lives in Barcelona with his family, but has colleagues spread across 25 countries. So, these are there our tools and we’ll maybe like make some more in the future, but we are just focused on these two right now.

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Weak Development Team Feedback Software Software Review Reporting Tools 64

Userpilot

OCTOBER 6, 2022

Of course, data scientists and analysts can deal with the more complex aspects of data management, but they lack UX design experience , technical skills, and business acumen. This is closely linked with communication skills and emotional intelligence. This is closely linked with communication skills and emotional intelligence.

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Userpilot

NOVEMBER 24, 2022

If you’re after answers to these questions, you’re in the right place because that’s exactly what we’re dealing with in our 101 Guide. How can growth PMs drive product-led growth for their organizations? Are you ready to jump? Let’s get to it. The data also gives insights into where users experience friction.

Product Research 96

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Intercom, Inc.

MARCH 24, 2020

Depending on the nature of your business, you may experience an increased volume of conversations, more requests for refunds and cancellations, and perhaps even dealing with customers who are understandably on edge. Unfortunately, some of your customers are going to be experiencing real financial and emotional difficulties during this time.

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ProductCraft

AUGUST 14, 2018

I interviewed them to write on my blog what I was learning and then at some point, a professor of mine at Stanford, from when I was a student there, called me up and said, “I really like your blog. EB: Let’s talk a little about one of your blog posts. What do you think about teaching a class together?” What’s really happening?

Research Software 66

Research Software Product Research User Testing Customer Experience 66

UX Studio: Product Management

AUGUST 17, 2018

Testing out the emotions and associations your design and visuals draw. Usability testing forms a user experience research method, usually a qualitative one, as the core of UX research. It mainly aims to check product ease-of-use and functionality. Not only design but strategy and feature prioritization as well, just to mention a few.

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ProductPlan

APRIL 12, 2022

billion deal. “By testing Slack on its own development team over a prolonged period of time, the company knew exactly how people were using its product long before unveiling Slack to the world—a crucial competitive advantage that propelled Slack to unprecedented heights of success ,” writes Hiten Shah on the Nira blog.

Feedback Software 52

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Userpilot

MARCH 16, 2023

Product demo videos are especially important for complex products that users may have a difficult time fully grasping. These creative liberties make the full landing page feel friendlier, inspiring, and more likely to evoke positive emotions in site visitors. Call-to-action (CTA). Userpilot Userpilot landing page.

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Roadmunk

JULY 13, 2017

Her approach to velocity is an extension of that people-first thinking : achieving and maintaining velocity is as much an emotional question as a tactical question. Here’s a word we didn’t expect to hear in a conversation about product velocity: “voodoo.” How quickly do you validate or invalidate ideas with your research team? What happened?

Data Visualization 61

Data Visualization Analytic Tools Research Software Product Research 61