Userpilot

OCTOBER 7, 2022

Are you about to create a greeting message for new customers but want to see how other companies are doing it first? In this article, we’ll explore what a welcome greeting message is, why SaaS companies need it, and examples from some of the best companies. 13 best welcome message examples.

Analytic Tools 98

Analytic Tools Feedback Software Messaging Customer Experience 98

Userpilot

MARCH 21, 2022

An in-app messaging campaign is at the heart of product communication software when it comes to helping new users navigate. Even so, crafting an effective in-app messaging strategy can be challenging. Conversely, creating relevant and timely in-app messages could increase retention and growth. What is an in-app message?

Feedback Software 98

Feedback Software Messaging User Testing Customer Feedback 98

Userpilot

DECEMBER 3, 2022

UX design can make or break your product’s success. Poor UX can negatively impact engagement , and conversion rates, and stunt growth. There are many easy UX improvements you can make today to leave a better first impression. In this article, we cover the following: What UX design is and why UX is important in SaaS.

Feedback Software 98

Feedback Software Research Software Analytic Tools User Testing 98

Userpilot

APRIL 26, 2023

So we’ve collected onboarding UX examples from other companies to inspire you! TL;DR Onboarding UX is the design choices and the layout of the onboarding experience to help produce an excellent onboarding experience. Learn how Userpilot can improve your user onboarding experience by booking a free demo. What is onboarding UX?

Customer Experience 98

Customer Experience Feedback Software Analytic Tools User Testing 98

Userpilot

JANUARY 11, 2022

From Amazon’s navigation bar to Whatsapp’s deleted messages: bad UX design is something that we’re all familiar with as consumers. Any demo content in your product should vanish as soon as your customers add their own content in its stead. Fill empty states with dummy data or demo content.

Analytic Tools 105

Analytic Tools Research Software UX Customer Experience 105

Userpilot

JANUARY 3, 2022

When implemented effectively, in-app messages are a great way of driving user engagement in a timely, contextual and personalized manner. In-app messaging are the essential tool for SaaS businesses to easily communicate in-product with the user and: Onboard customers. What are in-app messages? Drive feature and product adoption.

Feedback Software 98

Feedback Software Analytic Tools Messaging Product Research 98

Userpilot

MARCH 9, 2022

Product communication through in-app messaging is crucial, as it can influence user behavior or promote a new feature. Here are some examples of in-app messaging that will help you make the most of personalized messages and help users feel like you care about their job-to-be-done or JTBD. What is in-app messaging?

Feedback Software 98

Feedback Software Messaging Customer Feedback Customer Experience 98

Userpilot

FEBRUARY 7, 2022

Here at Userpilot, we talk a lot about how to design your UI effectively , but sometimes I think that bad UX examples are even more instructive. To take your understanding to the next level, you can study the UX mistakes made by other SaaS companies , not just your own. So, here’s a collection of bad UX examples from SaaS tools.

Analytic Tools 98

Analytic Tools Research Software Feedback Software UX 98

Userpilot

DECEMBER 13, 2022

Getting new users signed up and beginning to get value from your product is a challenge many product managers will face: onboarding UX best practices can help you tackle it effectively. For longer signup processes, use gamification to improve the UX and create fully engaged customers. Book a Userpilot demo and see how it can help you.

Onboarding KPIs 98

Onboarding KPIs Feedback Software UX Data Visualization 98

Userpilot

NOVEMBER 16, 2021

Here at Userpilot , we’re seeing more and more SaaS companies using in-product messaging as a way to communicate quickly and efficiently with their customers. In-product messaging displays to your customer inside your product while they are using it. A definition of In-Product Messaging. Not really, no. Not really, no.

Feedback Software 98

Feedback Software Messaging Onboarding KPIs Customer Communications 98

Userpilot

JULY 22, 2022

What UX trends are shaping the SaaS industry in 2022? There’s no denying that UX design plays a significant role in the design of SaaS products. A UX design trend occurs as a result of a change in user behavior or the adoption of new technologies. Decluttered UI’s are another UX trend.

Feedback Software 116

Feedback Software UX User Testing Embedded Analytics 116

Userpilot

OCTOBER 1, 2022

Notification UX is critical for the success of your communication strategy and customer experience. Notification UX design best practices: Make notifications valuable by sending the right message to the right user at the right time. For example, when you send a message to a friend on WhatsApp. What are notifications?

Customer Experience 98

Customer Experience User Testing User Experience Customer Feedback 98

Userpilot

MARCH 25, 2022

A continuous message testing process is essential for getting the most out of your product marketing efforts. But without running frequent tests or research on your messages, how can you know what language to use for conversions? In this post, you’ll discover the importance of message testing and how to get it right.

User Testing 98

User Testing Product Research Messaging Data Visualization 98

Userpilot

JUNE 8, 2022

Why is it important in UX design ? A critical user journey is a UX tool that maps out the key interactions between users and a product. Use UX analytics to find unhappy paths causing a drop-off in user engagement and optimize to put users on the right happy path. Book a demo call with our team and get started!

Customer Feedback 91

Customer Feedback Customer Experience User Testing Analytic Tools 91

Userpilot

JULY 9, 2023

Book the demo to see how. Usability vs. User Experience (UX). Thanks to the feature, the product team can create microcopy for their in-app messages quickly, efficiently, and to a higher standard. In this way, you can quickly test the UX design of your product with real users. Source: UX Planet.

User Testing 98

User Testing Customer Experience Customer Feedback Product Research 98

Userpilot

MAY 16, 2023

Beyond the sprawling knowledge bases and ever-occupied support agents, UX patterns and in-app communication channels help you meet customers’ needs on demand. You can deliver context-sensitive help through various UX patterns such as: 1. UX modals to offer proactive help in a single popup dialog box.

UX 98

UX Customer Experience Customer Satisfaction User Friction 98

Userpilot

NOVEMBER 22, 2021

When it comes to feature adoption , free trials and product demos are two tactics that companies commonly use to acquire new users. In this article, we’re going to go over the benefits of each approach as well as explore how using both free trials and demos can benefit most SaaS companies. What is a free demo?

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Demo Feedback Software User Testing Customer Experience 98

Userpilot

JULY 4, 2022

If you’re looking to improve user engagement and experience, start by avoiding some of the most common UX design mistakes. As UX is a crucial element, it’s important for you to know what results in a poor user experience. Avoiding UX debt. What is UX design? Why is having a seamless UX design important?

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

MAY 18, 2023

What's the difference between UX vs CX? UX deals with a user's interactions with specific aspects of your product, while CX is broader and covers all customer engagements with your brand. Read on to find four key differences between UX and CX and how to improve both. That's not entirely true.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

MAY 23, 2022

The more your users stick to the happy path UX, the more they’ll see the value in your product and want to stay around. You can make this happen by optimizing the UX for unhappy paths within your product. Besides your error message, use clear CTAs to direct users to possible solutions. What is a happy path in UX?

Feedback Software 105

Feedback Software Analytic Tools UX User Testing 105

Userpilot

MARCH 18, 2022

Your product messaging should attract the right audience and help them see your product as the perfect solution to their problems. In this blog post, we will discuss how you can build your product messaging, five great product messaging examples, so you can better communicate your brand value and attract the right audience.

Research Software 52

Research Software Feedback Software Messaging User Friction 52

Userpilot

MAY 24, 2019

When we say software demo, what comes to mind? The truth is, until recently, software demos were simply a way to show off your product to interested prospects. A recent example of Product-Led Growth in the UX world is a product called Figma. For years the go-to product for UX and UI designers has been Sketch.

Analytic Tools 76

Analytic Tools Demo Customer Experience Data Visualization 76

Userpilot

DECEMBER 8, 2022

Wondering how heat map analysis can influence your product UX? SaaS companies use different types of heatmaps to identify user behavior in the app to spot friction points and, hence, improve UX and conversion elements. See if the users interact with key page elements to adjust marketing messaging and UX and drive conversions.

Analytic Tools 98

Analytic Tools Data Visualization User Testing Customer Feedback 98

Userpilot

JULY 6, 2022

The UX onboarding process is a series of steps a user goes through when they begin using your product. Progressive onboarding is a UX design approach that gradually introduces new users to a product. Get a Userpilot Demo to get started! What is the UX onboarding process? Get a free demo to get started!

UX 105

UX Customer Experience User Testing Data Visualization 105

Userpilot

OCTOBER 21, 2022

What are some UX onboarding best practices that can help you to design an unforgettable first-time experience and convert more users? A great example is incorporating feedback error messages on your signup forms to reduce friction. Organize webinars to humanize your UX and teach existing users about your product.

Feedback Software 75

Feedback Software Onboarding KPIs UX User Testing 75

Userpilot

APRIL 18, 2024

Start designing the path by setting a clear goal , like “Increase demo bookings by 2.25% by the end of Q2.” As most traffic comes from mobile users and they have a lower tolerance for poor UX/UI , optimize your pages for mobile devices. Book the demo to find out more! Some organizations also add Delight.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Marketing 105

Userpilot

AUGUST 30, 2021

What type of launch messages do you use when announcing new features or product enhancements? The best way to announce a product launch and contribute to a successful onboarding experience is to communicate in a contextual way , with the right message, at the right time, and on the right platform. What are launch messages?

Feedback Software 98

Feedback Software Messaging User Testing Customer Experience 98

Amplitude

NOVEMBER 26, 2019

Source: Amplitude’s Demo Project. Download the UX of Data worksheet. Source: Amplitude’s Demo Project. Slack message 4:15am @channel Uh, it looks like revenue is down 50%!? Writing blog posts. Download the UX of Data worksheet. It doesn’t rely on a data practitioner to create every chart. Creating videos.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Userpilot

MAY 17, 2024

Userzoom — Best customer feedback tool for enterprise-level UX research. Book a demo call with our team to get started! Try Userpilot and Take Your Customer Satisfaction to the Next Level Get a Demo 14 Day Trial No Credit Card Required What is a product feedback tool? Sound like something you’re interested in?

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

JUNE 17, 2021

Do you take advantage of in-app messaging? In-app messaging can help you: Onboard new users. Read on if you want to learn about in-app messaging best practices and get inspired by some real-life examples. What is in-app messaging? In-app messaging vs push notification. In-app messaging best practices.

Feedback Software 52

Feedback Software Analytic Tools Messaging Customer Feedback 52

Userpilot

FEBRUARY 24, 2023

Automated in-app messages and email replies are an easy way to acknowledge user feedback. However, it only reaches active users so it’s always good to back it up with messages via other channels. Book the demo. Book the demo now. Next, use a framework like Cost of Delay to prioritize the features. Want to see how?

Product Research 98

Product Research Feedback Loop Feedback Software User Testing 98

Userpilot

JULY 30, 2023

Looking to leverage marketing automation segmentation to offer contextual and relevant in-app messages ? Marketing automation segmentation enables you to deliver the right message to the right people at precisely the right time. Identifying power users for product launches and sending targeted messages highlighting the benefits.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Userpilot

MAY 17, 2023

User experience (UX) refers to how easy it is for users to accomplish their goals inside the product. Contextual in-app messages give users the information they need at the time they need. Userpilot allows you to collect user feedback, analyze in-app user behavior, and drive engagement with targeted contextual in-app messages.

Customer Experience 98

Customer Experience User Testing Analytic Tools Feedback Software 98

Userpilot

JULY 31, 2023

Pendo offers in-app messaging and onboarding features for mobile apps. Help Scout is a customer service software offering shared inboxes, live chat, and in-app messaging. HelpCrunch is a versatile messaging platform for different communication channels, offering multichannel messaging and advanced customization.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

JUNE 15, 2022

In this article, you’ll learn why emotional design is important, what it means, and how you can use emotional design to enhance your product UI/UX design. For example, you can use colorful graphics and a short message on your loading page to enhance the users’ in-app experience. See how the graphics and message tell a story?

UX 69

UX Feedback Software Customer Experience User Testing 69

Userpilot

APRIL 14, 2023

Clear goals, excellent UX design, and reliable analytics are the three core ingredients of a successful onboarding strategy. Pay attention to how the timing, messaging, elements, and support options all contribute to the positive onboarding experience. Identifies the stickiest features and tools that help users achieve their goals.

Analytic Tools 98

Analytic Tools Research Software Feedback Software Onboarding KPIs 98

Userpilot

JANUARY 27, 2022

If most UX designers noticed an empty state in a SaaS product they were working on, they would view it as an example of poor UX. Empty states occur most commonly when users have just signed up to a new platform, or when there is some kind of error message. Sign up for a Userpilot demo today! How, you might ask?

Customer Experience 98

Customer Experience User Experience User Testing Onboarding KPIs 98