Intercom, Inc.

JULY 26, 2022

C ustomer experience (CX), or consumer experience, is the result of every interaction or touchpoint a customer has with your brand – both with your people and your products. . They would much prefer to find answers themselves using self-serve resources such as product tutorials and FAQ pages on a brand’s website. Product improvements

Customer Experience 138

Customer Experience User Friction Data Visualization Customer Satisfaction 138

Userpilot

DECEMBER 6, 2022

‘Feature factory’ is not exactly a positive term, especially if you’re aspiring to be a product-led SaaS product management team. This article explores what the ‘feature factory’ mindset is and what the signs you might be working in such a company are. Ready to dive in? Let’s get to it.

Onboarding KPIs 94

Onboarding KPIs Product Research Feedback Software User Testing 94

Userpilot

OCTOBER 18, 2022

A good product management podcast is a great way to explore the world of product management, whether you already are a successful product manager looking to improve your skills or only aspiring to join the profession. Product management podcasts are a good way to grow your industry knowledge.

Analytic Tools 97

Analytic Tools Product Management Product Manager Feedback Software 97

Gainsight

MARCH 1, 2024

In this blog, we asked four remarkable female leaders in CS about their predictions and foresight into the future of this pivotal field. Nabeeda Bakali-Abrar Customer Success Manager, Linkedin Years in CS: I have been in customer success for around four years, and as soon as I joined the CS community, I felt right at home.

Data Visualization 59

Data Visualization Customer Experience Technical Review Customer Feedback 59

Userpilot

FEBRUARY 17, 2022

If you’ve read Teresa’s Torres book, Continuous Discovery Habits , you’re probably familiar with her continuous discovery framework for building better products that are actually guided by user feedback. What is actually the “product role” in a startup? Product-led growth.

Product Research 97

Product Research Framework User Testing Research Software 97

Intercom, Inc.

DECEMBER 19, 2018

It has been a year of extraordinary growth at Intercom. Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. The best of the blog.

Analytic Tools 150

Analytic Tools Research Software User Testing Customer Experience 150

Userpilot

JULY 18, 2023

What does a product manager do? We look at: 7 key responsibilities of product managers. Different kinds of product manager roles. Qualities of a good product manager. TL;DR A product manager is in charge of the entire product lifecycle. Who is a product manager?

Data Visualization 94

Data Visualization Product Research User Testing Onboarding KPIs 94

UX Studio

JANUARY 17, 2024

In this episode, Kate Syuma, a seasoned growth advisor and former Head of Growth Design at Miro is joining us. Her focus spans various areas, including product-led growth, UX design, user research, leadership, hiring, and scaling businesses. It’s part of [00:03:00] personal growth, which is essential foundation.

User Testing 74

User Testing Research Software Customer Experience Product Research 74

The Product Manager Coach Blog

FEBRUARY 8, 2024

I recently had a conversation with a product manager who felt stuck. Her boss, while supportive, isn’t interested in climbing further up the corporate ladder, leaving Pam to ponder if her growth is tethered to team switches within the company. Let’s call her Pam.

Leadership 52

Leadership Branding Consulting Books 52

Userpilot

JUNE 3, 2021

A few weeks ago, I ran a poll on LinkedIn and Twitter asking a simple question: Which human skill do you think is most essential to building great products? Managing conflict. There’s growing evidence that human skills may be the competitive edge for high performing product teams and organisations. Self awareness.

Product Research 98

Product Research Research Software Reporting Tools User Testing 98

Userpilot

AUGUST 10, 2023

How can product teams leverage the product discovery process to create products that satisfy genuine user needs? This article explores every stage of the process and shares some of the best practices that will help product managers deliver delightful user experiences! What is the product discovery process?

Product Research 94

Product Research Analytic Tools Feedback Software Research Software 94

Userpilot

JANUARY 15, 2024

The roadmap to becoming a UI/UX designer is less about following a strict path and more about embracing a mindset of continuous learning. These roles include UX Designer, Researcher, Tester, Motion Designer, Product Designer, UX Engineer, and Product Manager. It might sound exciting. What is UX design? What is UI design?

Research Software 92

Research Software User Testing Feedback Software UX 92

Roy Madden

JUNE 29, 2021

We’re looking for a hands-on Marketing Automation Manager with Hubspot expertise to help us level up our B2B marketing efforts. Set up and publish blog posts in WordPress. You’ve managed cross-functional projects with success. Work at feedly. apply for this positon. Responsibilities. Required skills and experience.

Analytic Tools 133

Analytic Tools Technical Advisors Research Software Data Visualization 133

Intercom, Inc.

JANUARY 12, 2021

From premature optimization to over-engineering solutions for your product, it’s easy to get caught up in making technology decisions that slow you down instead of speeding you up. So when it comes to building your technical strategy, you need to assess each component in relation to what success will look like for your business.

Technical Review 269

Technical Review Research Software Startups Data Visualization 269

Intercom, Inc.

OCTOBER 27, 2021

” Leandra joined Intercom in January, mid-pandemic, with 30 years of sales experience under her belt and two decades of experience building high-performance teams and driving growth at SendGrid, Twilio, and Jive Software. I am so lucky to have the opportunity to manage both sales and support. No more mass messaging.

Reporting Tools 129

Reporting Tools Customer Communications Customer Experience Books 129

The Product Guy

AUGUST 13, 2020

Guest Post by: Candice Zhang (Mentee, Session 11, The Product Mentor) [Paired with Mentor, Tauheed Ahmed]. When I first researched about product management, I asked seasoned product managers how they started and they gave me very different kinds of answers.

Product Management 163

Product Management Product Manager Research Software Feedback Software 163

Userpilot

MARCH 23, 2023

The SaaS world is filled with product growth analytics and metrics that span the entire customer lifecycle. Today, we’ll be focusing on closed-loop analytics and how they can help you better manage and benefit from data! There’s nothing wrong with each team having its own funnel, but you should still unify efforts.

Analytic Tools 96

Analytic Tools Data Visualization Customer Experience Reporting Tools 96

Userpilot

APRIL 25, 2022

What is product leadership and how is it different from product management ? In the article, we’ll be discussing what the product leadership role entails and how it is different from the product management role. Product leaders are responsible for building the right teams and organizational cultures.

Leadership 98

Leadership Analytic Tools Research Software User Testing 98

Intercom, Inc.

MAY 16, 2018

Despite the mountain of evidence contradicting the mantra of “if you build it, they will come”, it’s still extremely prevalent among product-first companies. Do they know where to go to promote their product, and how to do it once they get there? In this article, you’ll learn how to: Understand the role of product marketing.

Product Marketing 223

Product Marketing Marketing Strategy Customer Experience 223

Intercom, Inc.

JULY 21, 2022

What started as a series of interviews by co-founder Des Traynor soon bloomed into hundreds of episodes where we explore how businesses are driving growth through customer relationships and how to build successful products at scale. On today’s show, we’re going to hear a little bit from each of them.

Download 215

Download Feedback Software Data Visualization Customer Experience 215

Valerian Tech

JULY 27, 2023

Introduction In today's fast-paced and dynamic business environment, organizations are increasingly turning to agile methodologies to enhance their software development and project management processes. This adaptability allows teams to stay ahead of the competition and deliver products that align with evolving expectations.

Agile 52

Agile Feedback Software Product Research Customer Feedback 52

Intercom, Inc.

JULY 4, 2018

One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. But, there’s a hidden arrogance inside that product-first mindset, and traps that await those who adopt it. But, there’s a hidden arrogance inside that product-first mindset, and traps that await those who adopt it.

Marketing 191

Marketing User Testing Customer Experience Messaging 191

Mind the Product

JANUARY 1, 2019

As I think about my own growth, here are my resolutions to help me be a better product manager. #1 This isn’t confined to big product efforts; even small things, using my product mindset to explore a problem can open up multiple options to solve it. Because we all get better when we help each other.

Product Research 152

Product Research Research Software Books Definition 152

Userpilot

JUNE 25, 2023

Which product management books do you have on your shelf (or Kindle)? Whether you’re a seasoned product management pro or just starting out on this thrilling journey, we’re pretty sure you’ll discover a book or two that will help you boost your product management game.

Books 94

Books Analytic Tools Data Visualization Product Research 94

Bain Public

NOVEMBER 10, 2021

(Montreal, Canada) – Paul Ortchanian, Founder, CEO, Head of Product, Data and Strategy of Bain Public joins Christian Strunk and Alex Dapunt , hosts of The Product Bakery Podcast. This includes everything from product management to design to development and marketing. About the Episode. Podcast Information.

Roadmap 52

Roadmap Data Visualization Consulting Leadership 52

Mind the Product

JANUARY 16, 2020

If you speak to five product managers about how they got their jobs, you’re likely to receive five different answers. Transitioning from a functional role such as marketing or engineering to product can seem daunting, especially if your education and experience aren’t specifically tailored to product, but it can be done.

Data Visualization 115

Data Visualization Customer Experience Customer Feedback Transportation 115

Intercom, Inc.

FEBRUARY 20, 2020

The keyword here being “negative” A new book by Buster Benson suggests that, when approached with a positive mindset, arguments can be opportunities for understanding, for new ideas, and ultimately for growth – if we’re willing to check our natural physical reactions and lean into the moment, that is.

Data Visualization 232

Data Visualization Weak Development Team Product Research Research Software 232

Userpilot

JANUARY 23, 2023

A properly-crafted growth marketing framework brings clarity and direction to your SaaS business. It identifies and stirs you towards the most important things you need to achieve sustainable product growth. This article discusses the best growth marketing strategies within the AAARRR funnel. Let’s begin.

Analytic Tools 97

Analytic Tools Feedback Software Framework Data Visualization 97

Userpilot

DECEMBER 18, 2022

Which Product Trends will take 2023 by storm? After the overnight success of Chat OpenAI, it’s no wonder predictions related to using AI and machine learning to increase our understanding of user behavior , greater automation of low-level tasks , and GPT-4 dominate Product Managers’ and Marketers’ projections for the upcoming year.

Data Visualization 96

Data Visualization Analytic Tools Feedback Software Product Research 96

Amplitude

DECEMBER 18, 2020

Product analytics sits at the intersection between your customer, your product, and your business goals. Product analytics keeps your team close to customer wants and needs throughout the product development process. Adience’s research highlights the power of product analytics. What Is Product Analytics?

Data Visualization 116

Data Visualization Analytic Tools User Testing Product Research 116

The Product Coalition

MAY 30, 2021

Your journey to product-led growth starts way before you actually launch the product, but it definitely doesn’t end there. Here are the things to keep in mind when your product meets the road. Photo by Pixabay from Pexels Product-led growth (PLG) is an exciting movement.

Product Research 109

Product Research User Testing Feedback Software Customer Experience 109

Intercom, Inc.

JULY 4, 2018

One of the lures when I joined Intercom in 2014 was that it sold itself as a product-first company. But, there’s a hidden arrogance inside that product-first mindset, and traps that await those who adopt it. But, there’s a hidden arrogance inside that product-first mindset, and traps that await those who adopt it.

Marketing 165

Marketing User Testing Customer Experience Messaging 165

Mind the Product

DECEMBER 18, 2017

As another year draws to a close, it seems appropriate to look back at some of the highlights of 2017, assess the progress we’ve made as a community, and examine how we’ve pushed the craft of product management forward. As good product managers, we’re learning just as much as we’re teaching. The Things Nobody Tells You.

Data Visualization 108

Data Visualization Product Management Product Manager Customer Experience 108

Mixpanel

OCTOBER 17, 2022

When a company reaches hyper-growth mode, it’s worth taking a look at how it got there. We spoke to two leaders at growing digital companies about how integrating data-informed practices into their operations, including mature product analytics with a platform like Mixpanel, can lead to success. Putting product analytics into action.

Data Visualization 52

Data Visualization Analytic Tools Reporting Tools Onboarding KPIs 52

Indicative

MARCH 16, 2020

As a product leader, you have one of the best jobs in the world. Here’s What Makes a Stand-Out Product Manager. The best product managers have a superpower for driving initiatives forward by aligning team collaboration with customer insights and revenue goals. And why’s that? for Psychology Today.

User Testing 98

User Testing Data Visualization Product Management Product Manager 98

Bain Public

DECEMBER 9, 2020

(Montreal, Canada) – Paul Ortchanian, Founder, CEO of Bain Public will take part in a Product culture conversation focused on product-mindset and product-led growth on Input Logic's Product Thinking interview series - f eaturing regular interviews with super-sharp product managers, leaders and thinkers from a huge range of companies.

Healthcare 52

Healthcare Finance Product Research Consulting 52

BrainStation Product Management

MAY 22, 2020

Scrapping the Roadmap: Navigating Products Through Change , the latest in BrainStation’s Thought Leadership Series, took place yesterday and the panel discussion again attracted thousands of professionals around the world. Brands Have to Be Able to Change Mindset. Here are some of the key takeaways from the panel discussion.

Events 88

Events User Testing Artificial Inteligence Product Research 88