Amplitude

NOVEMBER 4, 2020

We’ve all had times when we’ve read an article or blog post and wondered if the company uses its own solution to drive its success. In this post, we hone in on three of the most important levels: finding your North Star Metric, product development, and customer success. Well at Amplitude, we do.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

The Product Coalition

MAY 18, 2022

Let’s take Instagram for example. In this blog, I will talk about the steps that I, as a Product Manager at Instagram would take to improve it. So for this blog, I will focus on Instagram Stories and will look at how I can improve it. Instead, I will narrow it down to the part that I want to improve and focus only on that.

Customer Experience 123

Customer Experience Product Management Product Manager Management 123

Userpilot

AUGUST 10, 2023

Tracking your product’s DAU, WAU, MAU metrics will provide insights into user engagement and how well your tool is performing. This article shows you the right way to measure those metrics. For example, if your monthly active users for September is 2,000, your DAU is 1,200/30 = 40. Understand growth over time. day, week, month).

Analytic Tools 72

Analytic Tools Onboarding KPIs Customer Experience Customer Feedback 72

Mixpanel

DECEMBER 7, 2022

Unlike an inflexible dashboard that only shows metrics, Boards empowers teams to share complete context, dig into the data, and make better decisions together. What’s included in Boards: Text cards: Add text to share the reasoning behind tracking any metric (with support for rich text formatting!) Example use cases.

Data Visualization 52

Data Visualization Dashboard Analytic Tools Reporting Tools 52

The Product Coalition

DECEMBER 22, 2021

I’d also recommend setting up a “north star metric” to track your team’s progress towards its goal. For example, knowing the difference between APIs and webhooks would help in deciding which is best to solve a particular problem. Make this visual and put it somewhere the team can see it moving.

Engineering 109

Engineering User Friction Product Research Product Management 109

Userpilot

JULY 17, 2023

We also look at: Responsibilities of product teams Key roles you may want to include Different ways to structure your team Examples of different structures Let’s get right to it! Larger organizations, like Spotify or Buffer, have multiple teams responsible for specific aspects of the product, for example, a feature or a pricing plan.

Analytic Tools 82

Analytic Tools Feedback Software Research Software Product Research 82

Userpilot

JANUARY 14, 2023

To measure product success , use a range of engagement metrics (feature usage rate or product adoption rate), customer satisfaction metrics ( CSAT or NPS ), retention metrics ( customer retention rate , customer churn rate ), or revenue metrics ( CAC and CLV ). Key product success metrics for measuring your efforts.

Feedback Software 91

Feedback Software Research Software Product Research User Testing 91

Amplitude

JULY 29, 2020

For example, Netflix’s product vision is “becoming the best global entertainment distribution service.”. Another example of tying a strategy to business goals comes from Le Monde , the most esteemed newspaper in France. If you want to learn more about how to create more valuable customers, check out our blog post on milestone analysis.

Data Visualization 83

Data Visualization User Testing Analytic Tools Product Strategy 83

Userpilot

OCTOBER 21, 2022

This starts by choosing the North Star metric that will guide the work of the team throughout the development process. North Star Checklist. Focus only on the relevant and actionable metrics and separate them from vanity metrics that don’t show any meaningful trends.

Feedback Software 66

Feedback Software Analytic Tools Research Software User Testing 66

The Product Coalition

JULY 18, 2020

For example, A/B Testing is a strategy which Netflix implements almost religiously. For example Pinterest found, through product analytics, that men were the most underserved demographic. If the answer isn’t obvious, think about your company’s North Star metrics, or your team’s KPIs. Looking for a good read?

Data Visualization 102

Data Visualization Analytic Tools Research Software User Testing 102

Userpilot

JUNE 17, 2022

For example, WhatsApp was first built for iOS and became available for Android users only a few months later. For example, Instagram only allowed its users to upload photos on their mobile apps. Let’s have a look at MyFitnessPal as a good example. North Star Checklist. How does it work?

Feedback Software 52

Feedback Software Research Software Onboarding KPIs User Testing 52

Usersnap

FEBRUARY 14, 2023

Slack, Spotify, Trello’s unlimited-time free plans are some SaaS go-to market strategy examples to look into. Here’s a micro survey example by Usersnap. For example, suppose the market is saturated with luxury or premium options. How can accomplishing one metric or goal help to progress other achievements?

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Userpilot

MAY 5, 2022

By concentrating on the overall objectives and your North Star metrics , you demonstrate that you know where the product is heading but also acknowledge that there could be different ways of achieving them. If you want to see a good example of an external roadmap, check Buffer’s one made in Trello.

Product Research 90

Product Research User Testing Research Software Feedback Software 90

Department of Product

MAY 22, 2020

Example – Apple iPad Here’s how Apple advertised its latest version of iPadOS in 2019 for the iPad Pro: Features on show Switch between apps Swipe to type Screenshot a full page Connect and manage files iOS and iPadOS get more valuable as new features get added and old ones deprecated. Trello is a fine example of feature depth.

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Userpilot

APRIL 23, 2023

What’s a product metrics framework? What are its best-known examples? We also look at how product managers can use Userpilot to implement product metrics frameworks. TL;DR A product metrics framework is a set of metrics used to measure the performance and success of a product so that you can improve it.

Onboarding KPIs 80

Onboarding KPIs Framework Analytic Tools Feedback Software 80

Userpilot

JUNE 25, 2023

The North Star Playbook introduces the North Star framework. Outcomes Over Output emphasizes customer behavior as the key metric for business success. How to avoid metrics overload and focus on the key metrics only. How to create a holistic view combining business and product metrics.

Books 85

Books Analytic Tools Data Visualization Product Research 85

Product Innovation Educators

JUNE 12, 2023

I help them rethink what they want in a quantitative way to determine a metric that defines success. [6:10] The strategy document provides North Star metrics. We describe the metric we care about, the target we want to achieve, where that metric is right now, and how much growth is expected each year.

User Testing 93

User Testing Customer Feedback Customer Experience Product Management 93

Userpilot

JUNE 1, 2022

When it comes to KPIs vs metrics, which one should you measure to get better insights? What about metrics and measures? Metrics and KPIs are often used interchangeably, but they also have differences. What does metric refer to in SaaS? KPIs vs. Metrics. Why is it so important to track KPI, metric, or measure?

Onboarding KPIs 88

Onboarding KPIs KPI Analytic Tools Data Visualization 88

Amplitude

MARCH 21, 2018

An introduction to product strategy with examples of north star metrics across industries. The product north star is easily the most powerful and misunderstood product strategy framework in use today. This article is our first deep dive in a series on the north star metric.

Customer Experience 110

Customer Experience Research Software User Testing Data Visualization 110

Userpilot

FEBRUARY 28, 2022

How are you going to find one metric that matters enough to help grow your business? Although you need several important metrics like customer lifetime value, activation, and retention, all the data can sometimes be overwhelming and make you lose focus. You should not care about only one metric. Why is using an OMTM important?

Onboarding KPIs 100

Onboarding KPIs Analytic Tools Research Software Feedback Software 100

Userpilot

JULY 31, 2023

What A/B testing metrics should you choose? This means you need to follow a good framework and track the right metrics if you want to prove your success. As well as provide 10 A/B testing metrics that can lead your SaaS to achieve measurable business goals. How to choose the right A/B testing metrics? Active users.

Onboarding KPIs 83

Onboarding KPIs User Testing Product Research Analytic Tools 83

Userpilot

DECEMBER 6, 2021

Looking for product metrics that can offer you better product growth insights ? SaaS product metrics are like a compass for product growth managers, which can guide them where to steer the product. But picking the right metrics is no easy task. So how do you know you’re tracking the right product metrics for your SaaS product?

Onboarding KPIs 96

Onboarding KPIs Feedback Software Analytic Tools Customer Feedback 96

Userpilot

APRIL 12, 2022

The AARRR funnel, also known as the pirate metrics framework, is a set of metrics you can use to track and impact critical user behavior to bring about product-led growth. It was a gold standard of business growth metrics for many years until the RARRA arrived, a modification of the original model. What is RARRA?

Analytic Tools 95

Analytic Tools Feedback Software Onboarding KPIs Data Visualization 95

Product Talk

AUGUST 12, 2020

Here’s the story of how Sonja and her team gradually refined and iterated on their outcome until they came up with a metric that was meaningful and actionable. We’ve played around with a few different ways of measuring our impact on a more immediate scale than our 90-day retention North Star, and learned a lot along the way!

Product Research 203

Product Research Onboarding KPIs User Testing Data Visualization 203

ProductPlan

JULY 15, 2021

Metrics are crucial. That is where proxy metrics come in. Proxy metrics are variables that can help you understand something unobservable. So when it comes to vision or leadership, having great proxy metrics is essential. Proxy metrics help you gain visibility into how you operationalize that vision.

Vision 53

Vision Product Research User Testing Weak Development Team 53

Userpilot

JULY 14, 2023

Next, each stakeholder group sets relevant product goals , chooses corresponding metrics , and selects data sources. In the final 2 steps, the teams analyze the data to extract insights and act on them to improve the metrics. For example, it could be by their role, which pricing plan they are on, or survey responses.

Analytic Tools 73

Analytic Tools Data Visualization Feedback Software Research Software 73

Userpilot

NOVEMBER 9, 2021

What’s the difference between a Counter Metric vs North Star Metric? In this article, we’ll go over how these two metrics are different, why you need both, and how to choose them. A North Star metric predicts long-term company performance and allows a product manager to gauge the success of a product team.

Onboarding KPIs 52

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 52

Gainsight

DECEMBER 15, 2021

You’ve found the right blog that will explain it to you. New Value-Driven Metrics. For example, the thank you emails and the excitement felt in each check-in. More and more, the efforts of Customer Success Managers change essential, value-driven metrics for the better. Here are just a few examples: . That’s fine.

Customer Experience 59

Customer Experience Customer Feedback Onboarding KPIs Reporting Tools 59

ProductPlan

MAY 7, 2019

Are North Star Metrics Leading You Astray? . / Are North Star Metrics Leading You Astray? Are North Star Metrics Leading You Astray? For some leaders, they’ve adopted the concept of a lone North Star Metric to drive the organization and measure progress. Enterprise.

Customer Experience 85

Customer Experience User Testing Weak Development Team Roadmap 85

Brian Balfour

JANUARY 11, 2018

We’ve all heard the rallying cry of the “One Metric That Matters”. Choose your north star and focus. But blindly buying into the concept of the one metric that matters (OMTM) is a fatal oversimplification. The one key metric can make you think that is not important.” Grow 7% week over week.

Customer Experience 105

Customer Experience Customer Feedback Differentiation B2B 105

Split

MAY 27, 2022

In this three-part blog series, we argue that controversies are the baselines of experimentations: 1. For example, this goal could be to increase revenue, improve application performance, or influence customer retention. Typically, you don’t just want to use one metric. That metric measures something further from your change.

User Testing 59

User Testing Customer Experience Airlines Product Research 59

Mixpanel

MARCH 4, 2022

But one area where headaches are preventable is metrics: i.e., how you measure the success of your launch and subsequent product performance. Every launch needs quantifiable metrics to judge its success. These metrics should follow the “SMART” rule typically applied to any type of goal, which is to say that they should be: Specific.

Product launches 59

Product launches Data Visualization White Paper Customer Experience 59

The Product Coalition

MAY 30, 2021

For example, if your website includes traffic to older blog posts that are not relevant to what you are offering today (it can be the case after a pivot for example), you shouldn’t count it as part of your traffic because it will skew the numbers. Measure everything you can, set goals on a few.

Product Research 109

Product Research User Testing Feedback Software Customer Experience 109

BrainMates

AUGUST 3, 2020

However, it’s not always easy to understand which metrics are the right ones to track. Despite this statement, a recent study from Mixpanel showed that less than 40% of product teams can validate their most important metrics with data. For better analytics, move beyond vanity metrics. Identify ‘actionable metrics’.

Data Visualization 52

Data Visualization Analytic Tools Product Research Customer Feedback 52

Brian Balfour

JUNE 20, 2017

Preface by Brian Balfour: I rarely accept guest posts on this blog, but this opportunity was too good to pass up. The number of solid cases/examples out there is few and far between. It covers: How Patreon decided and defined a leading indicator activation metric. The challenges they faced with that metric.

Research Software 84

Research Software Onboarding KPIs User Testing Customer Experience 84

Product Innovation Educators

SEPTEMBER 9, 2016

Read about these and the other five at https://www.irise.com/blog/pm/how-to-become-a-product-manager. Don’t get buried in metrics – you only need one. Metrics are not new to product managers, but the idea of focusing on a single metric may be. 10 experts share how to be a great product manager. (1) 1) Be a leader. (2)

Customer Feedback 48

Customer Feedback Product Management Product Manager Management 48

Usersnap

SEPTEMBER 9, 2021

” In this blog, we will look at why it is important to set up a customer feedback system in place and understand the top strategies relating to how you can set up a robust system. Here’s an example of what a customer journey map looks like: Image Source. The customer feedback system learning.

Feedback Software 52

Feedback Software Research Software User Testing Reporting Tools 52