Userpilot

JUNE 15, 2021

Having said that, we’ve studied several fast-growing SaaS products to give you the inspiration you need to nail that vital initial user onboarding experience. It also repeats the main benefits of the product, so that they’re fresh in the user’s mind. This shows users how the product will work for them.

Feedback Software 145

Feedback Software Customer Experience User Testing Customer Feedback 145

Userpilot

FEBRUARY 21, 2022

All product managers want to delight and engage their customers. An interactive user guide is a set of functionality helping customers understand how to use your product. Interactive user guides improve user onboarding and drive product adoption. Let’s look at two of the most common: 1 – Product tours.

Feedback Software 98

Feedback Software User Testing Customer Experience Onboarding KPIs 98

Userpilot

APRIL 8, 2022

Let’s have a look at how the two products stack against each other. Appcues is a great product experience tool that you can use to onboard users with product tours. Userpilot is a code-free product experience software. They offer basic customization and very limited analytics. What is Userpilot used for?

Analytic Tools 98

Analytic Tools Data Visualization Software Review Customer Experience 98

Mixpanel

APRIL 18, 2024

Believe it or not, rolling out a new product can be a lot trickier for B2B companies. Further, most B2B tools are productivity-boosting tools, which means when you do launch a new feature, you don’t always want to try to drive adoption with what could be noisy in-product messaging or tours. Take Mixpanel, for example.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

The Accidental Product Manager

AUGUST 7, 2023

Clearly, for the product managers who promote musicians this was a major setback. However, product managers are never stopped for long and virtual concerts that were delivered online were then quickly created. That has helped artist product managers to zero in on their superfans. What is A “Superfan”?

Product Management 65

Product Management Product Manager Management Management 65

Userpilot

MARCH 31, 2022

There’s a simple way to boost product-led growth: giving users a fantastic first impression of your product by using onboarding tooltips. That starts with understanding how new users learn about your product. That starts with understanding how new users learn about your product. Ready to get started?

Analytic Tools 98

Analytic Tools Customer Experience User Testing Customer Feedback 98

Userpilot

JULY 14, 2021

There are plenty of all these blogs “15 alternatives to {Brand Name} that are equally good” that are…plain wrong. If you’re an early-stage startup on a very tight budget (under $100 per month) the options for you include: Intercom, Userguiding and Product Fruits. It doesn’t offer any other product growth features Userpilot has.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Intercom, Inc.

MAY 8, 2018

At Intercom, we decided to have our Demand Generation team look after Messenger on our website and our Product Marketing team look after Messenger inside our app. For our website visitors, our most important goal was to put product demo resources front and center. Position #2 Content Showcase app, linking to our product tours.

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Messaging Customer Experience Customer Communications Positioning 176

Userpilot

OCTOBER 19, 2021

Although best known for its analytics , Pendo features two other toolsets that are of value to product marketing teams. There's a product tour system that guides users towards feature adoption. Pendo’s product tours allow you to build lightboxes, banners, tooltips, polls, success messages, and welcome screens.

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Feedback Software 98

Userpilot

MARCH 16, 2023

Finding a product that not only suits your business needs but also delivers value at the right price can be daunting. Userpilot offers the right value for money and has just the features you need to improve onboarding , analyze user feedback, and drive product growth. Build fully interactive product tours.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98

Userpilot

AUGUST 18, 2022

How can interactive walkthroughs help users get the most out of your product or service from the initial onboarding ? An onboarding process describes the activities and flows that help users get value out of your product or SaaS. Product tours are a common feature in the onboarding program of many SaaS companies.

Customer Experience 98

Customer Experience User Testing Data Visualization Construction 98

Intercom, Inc.

JANUARY 18, 2023

” Chip Lay, Director of Product Strategy at Fullstory. Don’t get us wrong – they’re really important when it comes to customer retention, and we’ve covered them extensively in blog articles, podcast episodes, and even in our recently refreshed guide, The Onboarding Starter Kit. “The And where should you start?

User Testing 118

User Testing Customer Feedback User Friction Strategy 118

Userpilot

MAY 30, 2022

In this article, we’re going to dig into the theory behind user onboarding , break down the different elements of the process, and explore best practices and techniques you can apply to your own product. User onboarding describes the process of getting new users familiar with a product or service. Ready to dive in?

Feedback Software 98

Feedback Software Research Software User Testing Customer Experience 98

Userpilot

JULY 6, 2022

The UX onboarding process is a series of steps a user goes through when they begin using your product. Progressive onboarding is a UX design approach that gradually introduces new users to a product. Product function onboarding doesn’t support complex products with multiple user segments and user behavior.

UX 105

UX Customer Experience User Testing Data Visualization 105

Userpilot

JANUARY 8, 2024

Best practices for effective customer acquisition and product-led growth. 16 Customer acquisition strategies to grow your customer base This section covers strategies to attract your ideal users and keep them glued to your product when they finally sign up. In-app strategies for converting free or trial users to paying customers.

Analytic Tools 105

Analytic Tools Research Software Feedback Software Customer Experience 105

Userpilot

APRIL 28, 2022

Onboarding software is in high demand for SaaS product managers , and with good reason – the market is booming. Product tours and in-app guides are also important tools to increase engagement. Both products occupy the same market: onboarding new users. Both products are digital adoption platforms.

Analytic Tools 98

Analytic Tools Feedback Software User Testing Customer Experience 98

Userpilot

MARCH 20, 2020

In-app guidance is a fancy way of describing the onboarding that happens within your product. Either it’ll be a product tour, or it’ll be an interactive walkthrough. I’ll explain where product tours fall short, and why interactive walkthroughs produce better results. Why product tours don’t offer in-app guidance.

Customer Experience 104

Customer Experience Data Visualization Document Demo 104

Amplitude

AUGUST 26, 2020

Very rarely the right way to measure retention is looking at how your users are “active” in your product period over period. Any activity is overly broad, and it says nothing about whether these users are getting value from the product. and your product-usage interval. Their onboarding product tours are legendary.

User Testing 114

User Testing Customer Experience Analytic Tools Research Software 114

Userpilot

APRIL 14, 2023

Which of the currently available digital adoption platforms is the best choice for product, marketing, and customer success teams in 2023? TL;DR A digital adoption platform is a tool that helps organizations educate their users and employees to help them use the product more efficiently and effectively. moment and adopt the product.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

DECEMBER 22, 2023

Marketing copy aims to promote the product and motivate users to buy it, so it uses engaging and emotionally evocative language. Microcopy helps users discover relevant features and understand how the product works so that they can use it effectively to achieve their goals. This leads to increased customer loyalty and builds trust.

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Reveal

JULY 21, 2023

In this blog, we will explore the concept of dashboard templates and provide a step-by-step guide on creating custom dashboard templates with the Reveal embedded analytics solution. If you are working on your dashboard templates, facing any issues, or need extra guidance, contact our product team via our Discord channel. New to Reveal?

Data Visualization 95

Data Visualization Dashboard Analytic Tools Customer Experience 95

Userpilot

JULY 13, 2021

Too often, they are conflated with product tours , leaving the customer confused as to why they are being shown features they don’t need. An interactive walkthrough is a step-by-step product guide leading to activation. A walkthrough is not a linear, blow-by-blow account of all of your product features. Let’s get into it.

Analytic Tools 98

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 98

Userpilot

APRIL 10, 2023

What is the best method of guiding users through your product; an interactive walkthrough vs a product tour? This article will show you what an interactive walkthrough and product tour is, the perfect situations to use them, and some best practices that can help you achieve success.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs Data Visualization 98

Userpilot

MARCH 26, 2020

To translate this metaphor into the churn situation in SaaS – if you tackle churn with discounts, you’re simply undermining the value of your product in the eye of the customer. They still see your product as an unnecessary expense (albeit now lower) and will – at some point – cancel anyway. What happens next?

Analytic Tools 126

Analytic Tools Research Software Customer Experience Onboarding KPIs 126

Userpilot

APRIL 14, 2022

How users get to know your product is critically important (whether they are new employees or just using your product). We’ll look at Airtable user onboarding elements, plus ways to recreate these in your SaaS product without coding: The signup flow : simple, brief, and offers several options to reduce user friction.

Customer Experience 98

Customer Experience Analytic Tools Customer Feedback Data Visualization 98

Userpilot

MARCH 23, 2021

If you’re a long-time product manager, you’ll know that your product walkthrough can make or break your SaaS business. The key objective of a good product walkthrough is to promptly direct the user to their first “Aha Moment,” thereby maximizing the odds of both activation and Day 1 retention. What is a Product Walkthrough?

Onboarding KPIs 98

Onboarding KPIs Customer Experience User Testing Data Visualization 98

Userpilot

JANUARY 11, 2022

That way you can eliminate them from your product, or, better still, not design in that way in the first place. Ensure that any features that your product includes are intuitive for the customer to discover. Any demo content in your product should vanish as soon as your customers add their own content in its stead.

Analytic Tools 105

Analytic Tools Research Software UX Customer Experience 105

Userpilot

JANUARY 11, 2022

Slack’s onboarding flow consists of a frictionless signup , two welcome screens , an onboarding survey , and a short product tour. That means that they want to reduce the Time to Value and get you using their product as quickly and efficiently as possible. More on that in a moment. Slack onboarding welcome screen (again!).

Customer Experience 98

Customer Experience Data Visualization Product Research Messaging 98

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Product analytics can help you track changing user behavior for your app but here are some industry-wide changes that are influencing purchasing decisions in 2024. Accessibility features are making UX design more inclusive.

Analytic Tools 105

Analytic Tools Data Visualization User Testing Reporting Tools 105

Userpilot

NOVEMBER 15, 2021

In this blog post, we’re going to break down the pros and cons of using UserGuiding as an onboarding and engagement tool for SaaS and give you the best alternatives that may fit your specific needs and use cases. Doesn't support fully interactive product tours. Looking for UserGuiding alternatives? Let's get started!

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Userpilot

NOVEMBER 30, 2022

You can think of tooltips as tiny maps within your product that ensure customers don’t get confused as they move through the user journey. Top use cases for tooltips in SaaS: new user onboarding , product tours, feature announcements, and contextual upsells. Product tour. What is a tooltip? New user onboarding.

Analytic Tools 98

Analytic Tools User Testing Customer Experience Data Visualization 98

Userpilot

OCTOBER 8, 2021

If you want to take your SaaS company's MRR to the next level , it might be time for you to investigate the subject of product growth platforms. By turning your product itself into a viral sales engine, these platforms take the pressure off traditional sales and marketing departments — and, of course, their associated budgets.

Analytic Tools 98

Analytic Tools Research Software Data Visualization Product Research 98

The Product Coalition

NOVEMBER 1, 2022

They include service quality, product quality, price, emotions, seasonality, age, etc. Values In the marketing aspect, values influence the consumer buying behavior process when choosing amongst tour categories, brands, and attributes. Tourist motivation is vital in marketing strategies such as segmentation, product development, etc.

Research Software 101

Research Software Feedback Software User Testing Travel 101

Userpilot

JULY 14, 2022

We’ll start by looking at what user onboarding is, then look at why minimal viable onboarding is valuable, and finally how to implement it in your product. Minimum viable onboarding doesn’t just mean launching a basic product tour (long-winded, not targeted, not engaging). Ready to get started? Let’s dive in!

Customer Experience 98

Customer Experience Analytic Tools Customer Feedback Data Visualization 98

Userpilot

APRIL 30, 2022

Product-led vs sales-led growth? This is a decision you and your product team will have to make at some point in your go-to-market strategy to drive growth. It lets you shape your product, customer experiences, and sales process in the very best way. What is product-led growth in SaaS? Let’s get started!

Feedback Software 105

Feedback Software User Testing Customer Feedback Customer Experience 105

Intercom, Inc.

APRIL 6, 2020

People before product and profit. At Intercom we firmly believe that people are the most important thing – your product and ultimately profits will follow if you get the people thing right. I’m kicking things off by sharing some pieces that have helped me (hopefully) get better at managing people.

Customer Feedback 181

Customer Feedback User Testing Entertainment Management 181

Userpilot

MARCH 1, 2021

Seeing too many tooltips, notifications, or being dragged on a lengthy product tour (that completely ignores what you need, want, and know already!). – Use linear product tours with multiple experiences that are triggered in a row and time-based (e.g. Why not see how to build branched tours in your product?

Customer Experience 98

Customer Experience Events Construction Consulting 98