Userpilot

NOVEMBER 21, 2022

To add value to the product, they collect and analyze user feedback and track product usage. The job involves making data-driven decisions so good analytical skills are a must too. If the early experiments give promising results, their findings help develop a solid product strategy. Is the problem big enough?

Product launches 97

Product launches Product Research User Testing Research Software 97

The Product Coalition

APRIL 25, 2022

5 Number of collaborators: 100 Most blogs will tell you that spreadsheets are the worst, but the best product managers aren’t afraid to get their hands dirty with raw data sets. You can’t use them to present to stakeholders, and they’re a nightmare for collaboration. That’s why spreadsheets have a top position on our list.

Analytic Tools 165

Analytic Tools Data Visualization Feedback Software Research Software 165

The Product Coalition

JUNE 26, 2022

Rob Fitzpatrick, the author, gives us all the tools we need to talk to customers, navigate through the noise, and learn what people really want. How much would you pay for X?” People want to help you, but will rarely do so unless you give them an excuse to do so. Opinions are worthless. Would you buy a product which did X?”

User Testing 124

User Testing Customer Feedback Customer Experience Product Research 124

Userpilot

DECEMBER 11, 2022

For example, if you had 500 new web visitors and 150 of them signed up for a free trial, your visitor-to-signup rate is 30%. Micro conversions : Interested people visiting the pricing page , requesting a demo , signing up for a free trial , or completing tasks in an onboarding checklist are examples of micro conversions.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization User Testing 98

Product Talk

AUGUST 8, 2018

It’s much harder to do consistently well in practice. That’s too broad. Too many people frame discovery as a linear process. No matter how much discovery we do, we’ll still get things wrong. If our innovation leads to a better solution, great, but too often it merely leads to a different solution. Tweet This.

Product Research 251

Product Research Feedback Software User Testing Research Software 251

Usersnap

AUGUST 26, 2021

There are two reactions to receiving customer feedback: “yippie!” or “ouch…” And while we can’t guarantee you 100% positive feedback, we do have some proven strategies and tactics to help you join those 84% of digital companies that prioritized working on customer experience and recorded an increase in revenue.

Feedback Software 119

Feedback Software User Testing Customer Feedback Data Visualization 119

Userpilot

MARCH 30, 2022

But first, you need to consider multiple teams and stakeholders, customers, and the overall impact it has on your business. This will give you an idea of whether you’re spending more time and resources trying to sell the product than actually making any ROI. Making the decision to sunset a product can be difficult. Revenue metrics.

User Testing 97

User Testing B2B Onboarding KPIs Feedback Software 97

Userpilot

AUGUST 10, 2022

The Minimum Viable Product allows you to collect user feedback at the early stages of development and facilitates validated learning. You can avoid falling into the feature parity trap by giving users the chance to raise feature requests instead of trying to match what your competitors offer. However, that’s only part of the reason.

Product Research 83

Product Research User Testing Feedback Software Research Software 83

Userpilot

JUNE 9, 2023

Funnel charts are easy to interpret and are brilliant for presenting and communicating data to internal and external stakeholders. However, funnel charts only give you a high-level view, so you need to use other tools and techniques, like heat maps , for granular analysis of user behavior patterns. Try not to go over 6-7 stages.

Analytic Tools 89

Analytic Tools Feedback Software Data Visualization Customer Feedback 89

UX Studio

SEPTEMBER 6, 2023

They are not focused on the best possible UI as they will not use it because it gives them delight. But guess what we realized after running stakeholder interviews and mapping dependencies? How much did you compare photo editors before downloading the one on your phone? But a couple of them. Why do we emphasize this?

User Testing 59

User Testing Customer Feedback Research Software B2B 59

Usersnap

MAY 17, 2023

The struggle to highlight crucial details, collaborate effectively, and provide targeted feedback is real. What is an online website annotation tool Have you ever stumbled upon a web page and wished you could instantly share feedback , pinpoint specific elements, leave f eedback , or doodle your thoughts directly?

Feedback Software 52

Feedback Software Research Software Data Visualization Reporting Tools 52

UX Studio: Product Management

SEPTEMBER 29, 2023

As you can see at first glance, there’s so much depending on our product designers. It’s about delivery, too. I remember thinking the more people gave us feedback, the easier it was going to be to make a decision on what to do next. Users who sign up to a free product and don’t find what they need, just leave.

Product Research 56

Product Research Research Software User Testing Analytic Tools 56

Userpilot

FEBRUARY 10, 2023

Thus, a buyer persona is targeted to the stakeholders who make the purchase decisions (C-suite, senior executives, etc.). So, how much research is enough to build a good persona? When there isn’t much data available, they’re complemented with assumptions and the best guesses from the client-facing members of your team.

Research Software 97

Research Software User Testing Analytic Tools Feedback Software 97

Gainsight

MARCH 21, 2019

I’ll show you how to spot each one and give you a few steps you can take to prevent them. They may detract you publicly, they may feel trapped, but they don’t want to give up the value they’re getting from your company. Are you telling them in dollars how much your product or service is putting back into their pocket?

Customer Feedback 78

Customer Feedback Customer Experience User Testing Feedback Software 78

Product Talk

AUGUST 9, 2017

Too many teams still think producing features is adequate. Chip and Dan Heath remind us in Decisive that “whether or not” questions lead to too narrow of a framing. Have you ever run an experiment only to have key stakeholders or other team members argue with the results? If you want to snag a copy, sign up here.

Customer Experience 251

Customer Experience Product Research User Testing Testing 251

Userpilot

MAY 14, 2021

Growing numbers of SaaS companies are adding an onboarding survey to their customer sign-up flows. Collect useful feedback. This feedback can be used to make better product experiences for customers. The feedback might translate into new features, improved UI or fewer bugs. Customers can give a score between 1 and 10.

Feedback Software 52

Feedback Software Onboarding KPIs Product Research Data Visualization 52

Mind the Product

NOVEMBER 20, 2017

Or some version of the converse… Product managers… they’re always giving us more sh** to do. Too much of it at once, and the string breaks because of the tension. Too little, and the string goes slack, and nothing gets done. No detail is too small. Frustrated Business Person (or PM).

Engineering 117

Engineering Customer Experience Analytic Tools Reporting Tools 117

Intercom, Inc.

MAY 3, 2018

Finding those problems to solve, however, becomes increasingly difficult as you scale – where the volume of feedback, and noise level of the vocal minority, compounds by the day. I hosted Rohini on our podcast to talk about everything from prioritization and product roadmaps to the nitty-gritty techniques for parsing customer feedback.

User Testing 195

User Testing Customer Feedback Data Visualization Customer Experience 195

Usersnap

MAY 4, 2021

When the processes that are in place for feedback and client approval become too time-consuming or disruptive, it is high time to reassess and see what options you may have for improvement. Once you do get feedback, it can be extremely tough to manage the feedback effectively. From the same report mentioned above, 33.7%

User Testing 52

User Testing Customer Experience Feedback Software Reporting Tools 52

Usersnap

FEBRUARY 4, 2022

When you consider the feedback part of the process it takes even longer. This is why you need a website feedback tool at your side to get you across the finish line. Email threads, Slack chats, phone calls and meetings – that’s how the feedback is collected and managed. Drop your existing feedback tool. Here’s why.

Feedback Software 98

Feedback Software User Testing Data Visualization Customer Feedback 98

Usersnap

OCTOBER 31, 2023

It serves as a valuable tool for tackling product design questions in PM and product interviews too, but its applications extend to enhancing product features. Report customer’s needs Feedback Loop Integration : Make providing feedback as easy as possible within your product. Let’s dive deep into that in the next section.

Data Visualization 52

Data Visualization Feedback Software Product Research Customer Feedback 52

UX Studio

MARCH 11, 2024

Transcript Karthik: So thank you so much, Dan, for joining. I was competing in swimming and things like this, and I would always do much worse… the more pressure there was, the worse I would perform. But then I saw that I had so much work lined up and the money was better and I was really enjoying it. How are you doing?

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

Userpilot

JUNE 9, 2021

They also ensure it fulfills the business’s wider objectives, do the initial research, user interviews, and collect user feedback and data. They ensure the product is efficiently made and meets its user’s needs, and analyses feedback from users to guarantee the best future for the product’s development.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Product Research 52

Intercom, Inc.

OCTOBER 1, 2020

And I think the main thing was: if there was any significant feature coming, unless it was a Rails upgrade or something like that, everyone knew about it, and pretty much everyone worked on it together. And then it would be live, and we’d announce it via Intercom and get the feedback and see if we got it right or not.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Intercom, Inc.

OCTOBER 1, 2020

And I think the main thing was: if there was any significant feature coming, unless it was a Rails upgrade or something like that, everyone knew about it, and pretty much everyone worked on it together. And then it would be live, and we’d announce it via Intercom and get the feedback and see if we got it right or not.

Roadmap 165

Roadmap Feedback Software User Testing Reporting Tools 165

Alchemer Mobile

NOVEMBER 25, 2019

So to give you a little bit of an introduction, and if you’re looking on the webcam, I promise that Robi and I did not coordinate our green and red Christmas attire for today’s webinar, but my name is Ben Johnson. So I wanted to give a warm welcome to Robi and let him tell a little bit about himself.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Intercom, Inc.

APRIL 29, 2021

Blog articles, podcasts, ebooks, and videos have been the bread and butter for content marketers for a long time now. “I knew they had a lot of ambition to do original and bold storytelling, and that’s what I signed up for. To kick us off, do you want to give us a little bit of background on yourself?

Marketing 118

Marketing Onboarding KPIs B2B Feedback Software 118

Revulytics

SEPTEMBER 18, 2019

In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. While user interviews don’t play much role in delivery, and story mappings don’t play much role in discovery, analytics glues the whole thing together.

Data Visualization 75

Data Visualization User Testing Information Product Research 75

The Product Coalition

OCTOBER 4, 2019

Give your teams enough time to do their thing. Without customer interviews/feedback, your decisions are based purely on assumptions, and then you’re really playing with fire. Of course, there’s always a time to influence your stakeholders over to your point of view, but there’s also a time to concede. What went wrong?

User Testing 62

User Testing Product Research Product Management Product Manager 62

Mind the Product

APRIL 24, 2018

Five hours into day one of public release, after months and months of planning, private and public beta, we started to see some small signs of traction. Literally, they were sharing feedback on a product which they never used before. How much were you spending to solve the problem before started using a product?

User Testing 148

User Testing Customer Feedback Customer Experience Data Visualization 148

BrainMates

AUGUST 3, 2020

A huge pitfall of analytics is that we often lie to ourselves and look at basic ‘vanity’ statistics like the number of sign-ups or free trial registrations. Don’t over-complicate things or track too much. And it gives really good insights about whether you’re doing well or not,” Corinna says. And it’s all about sharing.

Data Visualization 52

Data Visualization Analytic Tools Product Research Customer Feedback 52

UX Studio: Product Management

AUGUST 17, 2018

Here we’ll give you some guidelines and best practices, whether you’re just beginning to include usability testing in your processes or are setting out to up your usability testing game. It might turn out it asks for card data too early, even before the chance to apply discounts. What will you give as a gratuity? Look familiar?

User Testing 141

User Testing Product Research Research Software Feedback Software 141

The Product Coalition

SEPTEMBER 11, 2019

Much More Than Just A/B Experiments Here are a few important things to know about product ideas: 1) the vast majority of ideas lead to no measurable improvements in business results or value-to-customer (some actually cause negative results) 2) No one, no matter how senior or experienced, can predict which ideas will work and which won’t?

Customer Experience 74

Customer Experience Product Research User Testing Data Visualization 74

Userpilot

OCTOBER 29, 2020

We’ve covered all the bases from how a product marketer fits into your organization chart, what they do, what skills they need to have, when to hire one, and what interview questions to ask them, and how much a Product Marketer earns. So whether you’re one, want to become one, or want to hire one – this post is for you!

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs Product Marketing 98

Userpilot

SEPTEMBER 23, 2019

These maps gives us the ammunition to solve problems big and small, and they help cross-functional teams live up to their full potential. UX journey mapping can save you from a ton of unnecessary work and give you brand new KPIs that truly matter. Come together with collaborators and stakeholders. Stage 1: Try.

Customer Experience 74

Customer Experience User Testing User Experience Customer Feedback 74

BrainMates

MARCH 6, 2018

This blog is a transcript of part of that meetup, focusing on why we need Product Management. “Are we really in a segment or have we just drawn a line around our first 4 live customers and anybody else who can fog a mirror and has revenue and will sign a purchase order?” The stakeholders are internal folks.

User Testing 75

User Testing Feedback Software Product Management Product Manager 75

Roadmunk

AUGUST 24, 2017

Tight and continuous feedback loops with real customers is common in great products. Yeah, we all know feedback will forever be critical to product orgs, but how feedback is ‘looped’ to product teams is just as integral. So how do you transfer feedback to your product team in a “tight and continuous” manner?

Product Research 87

Product Research Feedback Loop User Testing Customer Feedback 87