Intercom, Inc.

FEBRUARY 1, 2022

Not only are support leaders seeing increased customer expectations (75%), even fewer teams are confident they can meet those expectations (34%) than before. Recognizing your customers by name should be customary – but recognizing their individual needs and wants is where your support can really stand out. The good news?

User Testing 118

User Testing Customer Experience Data Visualization Customer Feedback 118

Gainsight

SEPTEMBER 22, 2023

Here’s how to win more business with digital customer education —and how it can help you stand out from the crowd in the increasingly complex business world. Three ways: It creates a competitive advantage, positions you as a thought leader, and speeds up—and streamlines—the buying process.

Education 52

Education User Friction Customer Experience Customer Feedback 52

Intercom, Inc.

DECEMBER 28, 2022

This year, we saw savvy support teams arm up with the right tools, technology, and resources to not just survive but ultimately thrive in 2022 and beyond. We’ll be releasing the third edition of the Customer Support Trends Report and announcing it in the blog and newsletter very soon so watch this space. And breathe!

Reporting Tools 118

Reporting Tools Technical Review ChatGPT Customer Experience 118

ProductPlan

MARCH 11, 2021

It’s a dynamic role with a lot of room to grow, so it is no surprise that we see an influx of product managers looking for advice to stand out. Then I’ll offer a couple more ideas to give your resume a better chance of standing out from the pile on product leaders’ desks. 3 Tips to Make Your Product Manager Resume Stand Out.

Product Management 98

Product Management Product Manager User Testing Customer Feedback 98

UX Studio

MAY 30, 2023

seconds or less once they “meet” the designs. How can we leverage this relationship to meet business goals? You need to provide real value, properly communicate it, and stand up for it. The aim was to show that their users can trust them to stand up for them while committing to their values.

UX 97

UX Reporting Tools Data Visualization Research Software 97

The Accidental Product Manager

FEBRUARY 19, 2024

population over the age of 12 polled is using TikTok as of this year, behind only Meta’s Facebook and Instagram, and up from 11% usage two years ago. TicTok Starts To Deal With Competition Product managers at other social media platforms are not standing by. There seem to be new players showing up just about every day.

User Testing 73

User Testing Product Management Product Manager Product Research 73

CardBoard

AUGUST 24, 2023

A Day in the Life of a Product Operations Manager Here’s a glimpse into what a typical day might look like for Product Ops: Morning Stand-up Meeting: Start the day with a quick stand-up meeting with the Product Ops team to discuss the day’s priorities and any pressing issues.

Data Visualization 52

Data Visualization Product Research Customer Feedback Feedback Software 52

Intercom, Inc.

APRIL 29, 2021

Blog articles, podcasts, ebooks, and videos have been the bread and butter for content marketers for a long time now. That’s why, if you want to build a brand that stands out from the crowd, you need to be open to experimentation. But as Joei points out, that approach may be putting up barriers in our relationships with customers.

Marketing 118

Marketing Onboarding KPIs B2B Feedback Software 118

Mind the Product

MAY 9, 2019

In March last year, my colleague and Mind the Product’s Director of Training, Rosemary King, wrote about how the company departments working alongside a product team could better work together to meet their common goals and to improve working practices. At Mind the Product, it’s always been clear to me what type of business we are.

Product Research 148

Product Research User Testing Weak Development Team Embedded Analytics 148

Userpilot

JULY 31, 2023

Zendesk stands out as a top customer service platform for enterprise companies, providing omnichannel communication and customizable automation features. High cost – Intercome charges per team member seats and the number of customers you reach, which builds up quickly. Speed – messages take time to load and send.

Analytic Tools 84

Analytic Tools Feedback Software Reporting Tools Data Visualization 84

Userpilot

OCTOBER 31, 2022

Customer needs stand for the reasons that influence buying decisions. Identifying customer needs allows you to build a product that meets customer requirements, which leads to better retention and, as a result, increased sales and customer loyalty. Customer needs stand for the reasons that influence buying decisions.

Data Visualization 93

Data Visualization Analytic Tools User Testing Feedback Software 93

Ronke PM

JUNE 4, 2023

They had someone in the stands cheering, rooting for them, which caused them to aim high, wanting to reach their full potential. In past blogs, I have reflected on the extraordinary impact, effect, and influence women mentors have had and continue to have in my life. They had people they could depend on with unwavering support.

Customer Experience 52

Customer Experience Travel Blog User Testing 52

Userpilot

SEPTEMBER 10, 2022

What differentiation strategies can a product manager use to make the product stand out in a saturated market? Product differentiation is about highlighting the features of your product that make it stand out on the market. Pricing is another factor that you can adjust to make your product stand out from the crowd.

Differentiation 95

Differentiation Feedback Software Research Software User Testing 95

Valerian Tech

JULY 27, 2023

In this blog post, we will provide a practical guide to implementing agile methodologies, explaining their key principles, highlighting the advantages they offer, and offering tips for successfully adopting agile practices. This iterative feedback loop ensures that the end product meets customer expectations and delivers value.

Agile 52

Agile Feedback Software Product Research Customer Feedback 52

Intercom, Inc.

APRIL 4, 2022

I wrote a blog post about the engineering aspect of it a while ago, and every time I see this principle in action or use it myself, I am amazed at how well it works. The leadership team spends time thinking about processes , making sure they listen to the talented folks they have hired, and setting them up for success. Keep it simple.

Engineering 118

Engineering Startups Technology Customer Experience 118

Userpilot

FEBRUARY 9, 2022

As a product manager , deciding how to spend your time and resources can be difficult, especially as you are bombarded with meetings, feature requests, new customer data, shifting objectives , and more. The decision on what will be considered reach and the length of time is up to you. Let’s take a look at the components.

Framework 96

Framework Onboarding KPIs Customer Experience Data Visualization 96

Userpilot

OCTOBER 6, 2023

Your job here is to provide content that positions your product as the best fit, so it stands out (e.g. In SaaS, a B2B marketing funnel isn’t just a concept to talk about in meetings, nor a task to check off your to-do list. Userpilot ’s blog. Consideration stage (MoFu). case studies, alternative pages, etc.).

B2B 100

B2B Analytic Tools Feedback Software Data Visualization 100

The Product Coalition

AUGUST 4, 2020

Then sign up for the Food for Agile Thought newsletter and join 26k other subscribers. The availability of meeting rooms is a difficult topic here.” We need to meet numbers and deadlines. Suppose you decide to stay, roll-up your proverbial sleeves and get going. Taking A Stand as an Agile Practitioner ??

Agile 90

Agile Software Review User Testing Download 90

Userzoom

JUNE 13, 2019

You mean beyond an excuse to invent impossible pop culture mash-ups. And if you’d like to find out more about the members of Product UXR, and why they’re so uniquely qualified for this project, check out Becky and Rose’s Meet The Researchers blog-post. Setting up a research process at UserZoom.

Product Research 110

Product Research User Testing UX Data Visualization 110

The Product Coalition

DECEMBER 11, 2023

In such situations, you would typically be asked to come up with a strategy and roadmap ASAP, but you are still just learning the domain. On Wednesday morning when she woke up, she felt better but still needed to stay at home. Here is how to give the CEO what they need while staying true to your professional standards. Call them out.

Strategy 78

Strategy Onboarding KPIs Leadership Roadmap 78

Imaginary Cloud - Design

JANUARY 8, 2020

2D & 3D illustration As mentioned in a previous blog post, illustration acquired a new weight in our digital products. And it's hardly one of those situations where one design element fits all, but surely designers will come up with quicker ways to achieve these effects. Take a look at the following images.

Research Software 140

Research Software User Testing Banking Branding 140

Intercom, Inc.

NOVEMBER 4, 2021

Behind every feature launch, every blog post, every book, there they are — creative directors, copywriters, designers, illustrators, and animators with the sole mission to make modern communication between businesses and their customers feel a little bit more personal and human. What follows is a lightly edited transcript of the episode.

Branding 222

Branding Technical Review Customer Experience Systems Review 222

Userpilot

MARCH 13, 2023

In this article, we’re going to set you up for success with a whopping 20 ideas to draw from and use in your own SaaS. A SaaS owner or product manager stands to gain a lot from launching a product survey. Did our product meet your expectations? How can we improve our product to better meet your needs?

Product Research 91

Product Research Customer Feedback User Testing Customer Experience 91

Userpilot

SEPTEMBER 14, 2022

Drive sign-ups or conversions. Before you start planning your launch, take some time to learn about your customer base – who they are, what they need, and how your product can meet their needs. This will help you create marketing messages that stand out and resonate with your target customers. Boosting customer retention.

Product Research 85

Product Research Feedback Software Research Software Product Marketing 85

Userpilot

JUNE 7, 2023

The survey results will help you understand how well the feature meets user expectations and let you know if you need to make changes. This question lets you understand where you stand compared to alternatives and whether the particular feature adds value or gives you a competitive advantage. CSAT survey designed with Userpilot.

User Testing 83

User Testing Customer Feedback Product Research Feedback Software 83

Lenny Rachitsky

APRIL 4, 2024

Dharmesh is the keeper of HubSpot’s Culture Code, built ChatSpot (an AI chatbot built on top of HubSpot CRM) and a game called WordPlay (which grew to 16 million users), and also founded and writes for OnStartups , a top-ranking startup blog and community with more than 1M members.

CTO 48

CTO Data Visualization Embedded Analytics Reporting Tools 48

Userpilot

OCTOBER 13, 2022

In fact, the only differentiator you can use to stand out from competing parity products is price. Instead of simply copying a feature, think of innovative ways to meet the user requirements. Whoever decides to make the first move, will end up in a race to the bottom. They’re necessary to enter the race.

Product Research 87

Product Research User Testing Feedback Software Research Software 87

Userpilot

MARCH 17, 2024

You can track essential metrics across all digital channels, like blogging and email marketing , and check how multiple channels perform together. Get actionable insights to further strengthen your social media strategy to meet specific business goals. Such insights guide your future marketing strategies.

Data Visualization 86

Data Visualization Analytic Tools Feedback Software Dashboard 86

Mind the Product

JANUARY 10, 2019

But our attendees aren’t a typical conference audience and we know that a large number of you will want to be online, and many of you with up to four devices. Then Tom Loosemore of Public Digital finishes up our morning keynotes. You can read more about our speakers and why we picked them in our blog post last month. Afterparty.

User Testing 121

User Testing Customer Experience Product Research Messaging 121

Userpilot

OCTOBER 11, 2022

From multiple content formats on SERPs to integrating Gmail with Meet and other features, Google does everything to allow users to solve problems without leaving the Google ecosystem. Activating the engagement loop once a user signs up ensures they have a fantastic experience from the start. Why you should use engagement loops.

Feedback Software 82

Feedback Software Analytic Tools User Testing Customer Experience 82

Userpilot

DECEMBER 6, 2022

In this blog, we’ll explore what a product trial is, describe the onboarding process, and give you the tools you need to apply it in your own SaaS. There are dozens of tools available, but one stands out from the crowd. You want to make sure you’ve got customers engaged from the initial sign-up right the way through.

Feedback Software 96

Feedback Software Analytic Tools Customer Feedback Customer Experience 96

Department of Product

OCTOBER 12, 2023

Fast Company) Process – How Spotify manages 500+ squads at scale How does Spotify manage a sprawling tech ecosystem made up of 500+ squads managing over 10,000 software components in production? US tech unemployment rates have hit 4.3%, up from 1% in April, despite an increase in overall added jobs.

Analytic Tools 52

Analytic Tools Research Software Reporting Tools Data Visualization 52

Ronke PM

FEBRUARY 22, 2023

In many instances in my life, my self-doubt, anxiety, fear, and frustration wanted to put out my light, but I never gave in because the people in my life continued to raise me up, even when I didn’t necessarily want it. I write this blog with profound humility and gratitude.

Leadership 52

Leadership Construction Vision Blog 52

Userpilot

DECEMBER 7, 2021

This blog post will give you all you need to create and implement a more customer-oriented marketing strategy. With the insights you get from putting your customers at the center of your business processes, you can shape the future of your products and product features to meet customer preferences, and better answer their needs.

Feedback Software 94

Feedback Software User Testing Research Software Customer Feedback 94

Usersnap

SEPTEMBER 1, 2022

Another added benefit associated with using sentiment analysis tools is that they free up time and energy so your staff can take care of higher-level tasks that haven’t yet been automated and thus need their personal attention. It might just be what stands between where your company currently is and where it longs to be.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Userpilot

JUNE 30, 2023

With Userpilot , you can create surveys code free from scratch or benefit from our templates, trigger automated answers, or follow-up questions to user responses. What other products or services do you use in conjunction with ours to meet your needs? Agree or disagree: The onboarding program set me up for success.

Customer Feedback 91

Customer Feedback User Testing Feedback Software Data Visualization 91

Userpilot

JUNE 26, 2023

They are essential – if they’re missing, the product won’t meet its goals. The acronym stands for: Reach : how many customers will benefit from the potential features? Next, plot the features in a chart where the X-axis stands for Importance while the Y-axis stands for Satisfaction. The Kano Model.

Framework 87

Framework Feedback Software Onboarding KPIs User Testing 87