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One Pragmatic Thought: Reward Collaboration, Not Individual Work

Johanna Rothman

also called sustainable pace) Most of my management clients feel torn. They want a team that completes the work at a relatively sustainable pace. When teams collaborate, these managers have no idea how to assess anyone's performance. In agile organizations, peers offer this feedback, not (just) the managers.

Agile 56
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Product in Practice: How 2-Way Door Decisions Helped Simply Business Learn Fast

Product Talk

Welcome to the latest installment of Product in Practice! For this post, we spoke with a product team from Simply Business about some of the major lessons they’ve learned since adopting continuous discovery habits like interviewing their customers, questioning their assumptions , and using the opportunity solution tree to guide their work.

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Product in Practice: Stepping Into Your First Product Leadership Role—What to Expect

Product Talk

Stepping into your first product leadership role is a major change. And it might feel a bit lonelier than when you were an active member of a product trio. Do you have a Product in Practice or success story from the Continuous Discovery Habits community you’d like to share? You can submit your story here.

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2018 on Inside Intercom

Intercom, Inc.

Intercom, the product, continued to develop at a fast pace with hundreds of new features big and small – from an entirely reimagined Messenger to a thriving Intercom App Store to next generation chatbots, Custom Bots and Answer Bot. The best of the blog. Significant digits: 240 blog posts, 18 videos.

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Building a long tail of evergreen content

Intercom, Inc.

One common approach is to outsource content production, which can be cheaper in pure monetary terms. But unless someone, preferably an editor or with some editorial skills, is closely managing that process you’ll end up paying more for it in the long run. How to make product improvements. So you want to build a brand?

Events 182
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Strategies to avoid burnout and manage your workload

Intercom, Inc.

When you’re working in a fast-paced industry, it’s all too easy to reach burnout no matter what role you’re in. Communicating your process to other teams and colleagues, and clearly setting realistic, sustainable expectations, is a key part of this self-protection. Inside the vase are some big boulders.

Strategy 245
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Product Roles, Part 1: Product Managers, Product Owners, Business Analysts

Johanna Rothman

We have many words for people who shepherd the business value of a product. When we don't agree, we run the risk of not managing our strategy, not thinking in terms of problems, and not managing our tactics. Here's how I think of the various agile product roles: product managers, product owners, and business analysts.