UX Planet

DECEMBER 11, 2023

In the first listicle of its kind, Polina Cherkashyna , one of the three co-founders of VTG, published the 2019 guide of conversation design courses (which has since been deprecated). Inga’s list in particular was the Medium blog post I would reference multiple times a week. I literally cannot express how valuable this compilation was.

Technical Review 69

Technical Review Certifications Software Review Feedback Software 69

Userpilot

SEPTEMBER 30, 2022

In this new era, digital transformation and the digitization of customer experience are a must for most businesses. In this article, we’ll cover: What digital customer experience (digital CX) is and how it compares to regular CX? The benefits of digitizing your customer experience, including its effect on revenue.

Customer Experience 93

Customer Experience User Testing Data Visualization Feedback Software 93

ProductPlan

DECEMBER 9, 2022

With so many social media posts, blogs, videos, ebooks, and podcasts, it’s hard to keep up. Look at how many browser tabs you have open right now for things you still want to read! 10 Great Questions Product Managers Should Ask Customers. Kicking off our top ten is a top-ten list of its own!

User Testing 52

User Testing Customer Experience Certifications Product Research 52

Userpilot

OCTOBER 21, 2022

What product management best practices can help you build valuable and delightful products for your customers? Whether you’re an aspiring product manager or an already established product professional, our list will help you reflect on your processes and hopefully improve them. Are you ready to jump in?

Feedback Software 74

Feedback Software Analytic Tools Research Software User Testing 74

Userpilot

SEPTEMBER 2, 2022

What to look for in the right instructional design tool. TLDR; Instructional design software helps you create custom eLearning courses and training material. TLDR; Instructional design software helps you create custom eLearning courses and training material. The top ten instructional design tools on the market.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Software Review 98

Userpilot

JULY 4, 2023

Are you in need of credible Typeform alternatives for your SaaS website? Whether you’re collecting data for new customer signups, gathering user feedback , conducting customer success surveys, or anything else, an online form builder is a very useful tool to have in your toolbox. Let’s begin! What is Typeform?

Data Visualization 85

Data Visualization Analytic Tools Feedback Software Embedded Analytics 85

Intercom, Inc.

MARCH 15, 2018

They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. All the while, he’s been sharing his latest thoughts on infrastructure, devtools, management and more, on his Irrational Exuberance blog.

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Engineering Feedback Software Onboarding KPIs Customer Experience 214

Usersnap

JANUARY 26, 2022

Don’t you agree? What we’ve witnessed among our customer base is this: companies that continue to optimize their SaaS product tend to grow faster, and sustain their customer base long-term. Sounds sweet, right? At times, some of this may sound daunting, but do you know the silver lining? What you can expect ??????

Feedback Software 111

Feedback Software Analytic Tools Research Software User Testing 111

Userpilot

APRIL 22, 2021

If you’re an aspiring or a junior product manager – technical skills are something that will give you a massive leg up in your career. So, which technical skills should Product Managers have in 2021? Yes, but you will need other ways to access your data. Product Management is a very young profession. Source: sqlshack.com.

Analytic Tools 85

Analytic Tools Product Research Artificial Inteligence Product Management 85

Userpilot

JULY 9, 2021

We’ve put together a list for you with a few staples from every product manager’s bookshelf and some new releases too. So read on for a quick summary of each book, who the author is, and key points, so you can pick a book for your next beach day. What are the best product management books to add to your 2021 reading list?

Books 98

Books Research Software Feedback Software Analytic Tools 98

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Conclusion.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

APRIL 21, 2021

Put simply, good product marketing software helps your SaaS solve two fundamental problems: Build a product that users love on the basis of customer feedback Acquire and retain users of that product. Having the right software at your disposal can make product marketing significantly easier, especially if you’re new to the profession.

Analytic Tools 55

Analytic Tools Feedback Software Research Software Customer Communications 55

Usersnap

NOVEMBER 15, 2019

In a nutshell being customer centric means: putting your customers first. It is placing customers at the core of your business and then building everything around it. It is not simply trying to please customers to make money, but to listen to them and offer solutions to their problems. Credits: [link].

User Testing 49

User Testing Feedback Software Research Software Data Visualization 49

Gainsight

FEBRUARY 2, 2024

The customer success landscape has changed. Technology companies are producing more complex software, which can often overwhelm customers during the onboarding process. As a result, it’s common for these customers to quickly abandon new platforms. In short, customer training leads to customer retention.

Education 52

Education User Testing Customer Experience Research Software 52

Userpilot

AUGUST 14, 2023

Are you struggling with creating an effective growth marketing strategy? You need to know what in-app communication to implement to attract, engage, and retain a bigger customer base while maximizing revenues. A/B test landing pages to increase customer acquisition. Host webinars to promote new features.

Onboarding KPIs 97

Onboarding KPIs Strategy Marketing User Testing 97

Userpilot

MAY 24, 2022

Have you ever wondered how you can use website notification banners to boost your user engagement? If done right, website notification banners will allow you to share important information with your customers or drive engagement without being intrusive or annoying. How do you do that? Let’s get started!

Feedback Software 98

Feedback Software Customer Experience Product Research User Testing 98

Userpilot

SEPTEMBER 2, 2022

When it comes to choosing a customer education platform, there are so many options to pick from. Self-service , intuitive design, and customization used to be key requirements but today most tools have these, so it’s easy to get lost in the ocean of options. What is customer education? More loyal customers.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Education 98

UX Studio

SEPTEMBER 20, 2023

Joining us on the first episode of this season of Design Aloud is Lisa Kleinman , an accomplished UX researcher , Design strategist, and the queen of customized emojis. I don’t mean a separate app, but in the thing you work on today. ” Transcript [00:00:00] Karthik: Thank you Lisa, for joining. .”

Research Software 75

Research Software Feedback Software User Testing Product Research 75

Userpilot

NOVEMBER 8, 2022

How can product managers use them to build better products that your customers will love? If you are after the answers to these questions, you’re in the right place! Are you ready to find out more? Whether you decide to implement a user idea or not, always make sure to acknowledge it. Let’s dive in!

Product Research 97

Product Research Feedback Loop User Testing Feedback Software 97

Userpilot

OCTOBER 15, 2022

Want to improve your SaaS retention rates and looking for B2B customer experience best practices to get started with? In this article, we’ll cover: The essential components of the B2B customer experience. Why customer experience is an essential ingredient for retention and revenue. How to track customer experience metrics.

Customer Experience 98

Customer Experience B2B User Testing Customer Feedback 98

Intercom, Inc.

FEBRUARY 22, 2018

From converting trial users into customers, to helping those new customers find their ‘aha’ moment with your product, to keeping them coming back to experience it again and again, we’ve been fortunate to host some of the brightest minds in this space over our podcast’s 100-plus episode run.

Onboarding KPIs 194

Onboarding KPIs User Testing Customer Experience Research Software 194

Userpilot

MAY 6, 2022

It’s one of the most engaging ways to win the battle for user attention – whether that’s attracting new customers, or to support employee onboarding. Video onboarding describes a training methodology of using videos during onboarding to upskill and educate customers, employees, and end-users. Ready to get started?

Customer Experience 98

Customer Experience User Testing Embedded Analytics Data Visualization 98

Userpilot

JULY 27, 2022

In this article, we will be covering everything you need to know about the product life cycle. In this article, we will be covering everything you need to know about the product life cycle. Here we will examine the five stages of the product life cycle and how you can implement a product life cycle marketing plan.

User Testing 98

User Testing Feedback Software Analytic Tools Research Software 98

The Product Coalition

DECEMBER 22, 2022

Software-as-a-service (SaaS) models, which operate on a subscription basis and are centralized and situated on a remote cloud network, are increasingly popular with businesses for a variety of factors, including flexibility and affordability. If used in your company, this style of software licensing offers several advantages.

Analytic Tools 122

Analytic Tools Data Visualization Reporting Tools Startups 122

Userpilot

APRIL 26, 2023

They help you to: Bring users to the Aha! Improve the onboarding experience by personalizing the onboarding flow based on each customer’s data. Drive user retention by improving new user onboarding and overall customer success. Fullstory: uses onboarding screens for customer data collection.

Data Visualization 96

Data Visualization Product Research Customer Experience User Testing 96

Intercom, Inc.

JUNE 19, 2019

And in case you had any doubt about their phenomenal growth, the company is going public this week. In this episode, she shares her advice on where to start when building a platform that benefits both you and your partners, how to encourage developers to build and grow their ecosystems and how to measure your and your partners’ success.

Marketing 217

Marketing User Testing Weak Development Team Product Research 217

Userpilot

MAY 18, 2023

Seems like you’re comparing Chameleon vs UserIQ vs Userpilot. Choosing the right product growth (or digital adoption) platform for your SaaS is no mean feat. UserIQ is usable as a product adoption platform, but at its heart, it’s a customer success platform. We know that review sites aren’t always super-helpful.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

NOVEMBER 4, 2020

In this blog, we’ll show you our favorite low code or code free tools for UX at every step of the Product Manager’s role. With an intuitive drag and drop interface, Balsamiq is very simple to use and enables you to get started right away. That’s no longer the case – thank goodness! Wireframing. Prototyping.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Intercom, Inc.

SEPTEMBER 26, 2019

But that doesn’t necessarily mean you should take the leap blindly, simply because it’s popular at the moment. New Relic’s General Manager, Mark Weitzel, weighs in on how you can support your developers. Former Head of Marketing at MadKudu, Liam Boogar-Azoulay, on ensuring you value customers and partners.

User Testing 170

User Testing Data Visualization Customer Experience Weak Development Team 170

Userpilot

APRIL 4, 2022

If your product localization journey is just about to begin, you probably don’t know what to expect. The following 7 steps can help you avoid the most common pitfalls you may encounter along this bumpy road. The following 7 steps can help you avoid the most common pitfalls you may encounter along this bumpy road.

Reporting Tools 97

Reporting Tools Strategy User Testing Customer Experience 97

Userpilot

MAY 4, 2023

If you’re looking for an in-depth comparison of Appcues, UserIQ, and Userpilot, you’ve come to the right place. Our evaluation will focus on how each tool can effectively assist you in onboarding users , boosting product adoption, and gathering sentiment feedback. What is Appcues best for?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

UX Studio

JANUARY 24, 2024

She has an extensive background in Customer Experience and Telecommunications fields, with more than 15 years of experience working both as a designer and researcher, while also leading large teams. Transcript Karthik: [00:00:00] Thank you, Marilia, for joining this podcast. Let’s kickstart right away. Marilia: Yes.

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Research Software Feedback Software UX User Testing 63

The Product Coalition

JUNE 20, 2019

While explaining what is involved with a Technical PM position is beyond the remit of this article , it is important to understand those distinctions that justify a certain interviewing style. So, whether you are an active TPM or an aspiring one, here is a refresher. Their discipline is the leading one in Silicon Valley, right?

Analytic Tools 61

Analytic Tools User Testing Data Visualization Product Management 61

Userpilot

JULY 15, 2021

Given how closely onboarding relates to important metrics like activation and retention, it’s essential to get it right. Let’s get right into it. Or they can be reactive, where the company is waiting for the customer to make a move before deciding how to proceed. Good user onboarding for SaaS is part science, part art.

Analytic Tools 98

Analytic Tools Feedback Software Onboarding KPIs User Testing 98

Userpilot

OCTOBER 27, 2022

Looking for the best customer experience management tool for your SaaS company? There are plenty of solutions for customer experience management on review sites, but they don’t make the choice any easier. The best 5 customer experience management tools in the SaaS market are Userpilot, Appcues, Userguiding, Pendo, and Chameleon.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

UX Studio: Product Management

FEBRUARY 26, 2019

Today I’m going to give you an overview of the top UX design agencies. Let’s jump right in and look at the top UX agencies list. You can’t write about top UX agencies without mentioning Ideo. They also designed one of the Palm PDAs (if you remember PDAs at all). The Top UX Agencies. Digital Telepathy. Ideo website.

UX 80

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Revulytics

AUGUST 8, 2019

In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. In his webinar, Maybe We Should Be Problem Managers Instead , he explains how to redefine product management to focus tightly on the value only you can add. Where do I start?

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Research Software Product Research User Testing Reporting Tools 54