Userpilot

MARCH 13, 2024

TL;DR Feature ideation is a process through which product teams brainstorm ideas for new features to introduce to their product. It helps you meet user needs, enhance user experience , improve product value, and gain a competitive advantage. Book your demo to learn more.

Data Visualization 90

Data Visualization Weak Development Team User Testing Feedback Software 90

Userpilot

MARCH 25, 2024

The number of sessions per user metric is key to understanding user behavior and user satisfaction with your platform. Sessions per user benchmarks and what to aim for. TL;DR The number of sessions per user shows how often a single user engages with your website or app within a given period.

Data Visualization 77

Data Visualization Analytic Tools Research Software Reporting Tools 77

Userpilot

MARCH 25, 2024

Because it improves your business’ profitability, understanding and reducing churn also gives you a better customer acquisition cost to customer lifetime value (CAC: CLV) ratio. To calculate the churn rate, divide the number of customers lost by the total number of customers at the beginning of that period.

User Testing 80

User Testing Customer Experience Data Visualization Customer Feedback 80

Userpilot

DECEMBER 6, 2022

‘Feature factory’ is not exactly a positive term, especially if you’re aspiring to be a product-led SaaS product management team. John Cutler first used the term to describe such companies because their software development processes resemble factory assembly lines. Where does the term feature factory come from?

Onboarding KPIs 83

Onboarding KPIs Product Research Feedback Software User Testing 83

Userpilot

APRIL 22, 2024

TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. Offering end-user support is beneficial to your business because it helps enhance the customer’s experience, improve customer satisfaction , build product loyalty , and reduce churn.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Reporting Tools 84

Userpilot

MARCH 7, 2024

Other popular user engagement metrics include user activation rate , DAUs/WAUs/MAUs , user stickiness , product usage frequency, NPS, CSAT , customer retention rate , and customer churn rate. AI writing assistants help teams make their microcopies concise but informative and engaging.

Analytic Tools 90

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 90

Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. It enables businesses to analyze user in-app behavior , collect customer feedback to make data-led decisions, improve user onboarding, and communicate effectively with users. Pendo dashboard.

Data Visualization 77

Data Visualization Analytic Tools Feedback Software Reporting Tools 77

Userpilot

SEPTEMBER 11, 2023

Wondering how to leverage customer analytics benefits to drive customer satisfaction? Customer analytics helps you seamlessly understand customers, predict their needs, and curate your offerings to their wants. Refined features and product offerings that cater to customers’ evolving needs.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Customer Feedback 90

Userpilot

SEPTEMBER 14, 2023

TL;DR Customer discovery questions enable product teams to better understand customer needs and problems so that they can build products that the potential customer truly needs. To collect the necessary data, you can conduct customer discovery interviews or trigger in-app surveys.

Product Research 78

Product Research Customer Feedback Data Visualization User Testing 78

Userpilot

MARCH 12, 2024

Prioritize feature development as per user needs. Improve user experience and increase retention. Possible reasons users abandon a feature: Friction in the user experience. Poor onboarding. Inadequate customer support. Book a demo now to explore. Increase feature adoption. Steep learning curve.

Data Visualization 83

Data Visualization Onboarding KPIs User Testing Analytic Tools 83

Userpilot

DECEMBER 22, 2023

Who is responsible for user research at your SaaS? Are all teams involved or is it just a select few with specialist expertise? It also helps them better understand user needs and preferences and fosters a customer-centric culture. To see how Userpilot can help you democratize user research in your company, book the demo!

Data Visualization 85

Data Visualization Research Software User Testing Product Research 85

Userpilot

JANUARY 16, 2024

Book a demo and see how Userpilot can help you deploy in-app messages, self-serve support, and other strategies to improve user satisfaction. Not performing user research on your target audience User research forms the foundation for building effective products. Missing out on valuable feedback.

User Testing 84

User Testing Feedback Software Research Software Product Research 84

Userpilot

MAY 21, 2023

In our guide, we discuss; The importance of features releases The stages of a successful release Best practices for each of these stages We also mention how Userpilot can help your product team orchestrate your feature releases. Before developing a new feature, make sure it’s in line with your product vision. Book the demo to see how!

Onboarding KPIs 74

Onboarding KPIs Feedback Software User Testing Product Research 74

Userpilot

JANUARY 17, 2024

The most common challenges that hinder SaaS growth are lack of product-market fit , ineffective sales and marketing strategies , customer churn, and long product development cycles. Here are the 15 most effective ways to scale your SaaS business: Create a solid customer acquisition strategy.

Feedback Software 90

Feedback Software Research Software Analytic Tools User Testing 90

Userpilot

MARCH 28, 2024

User analytics play an essential part in the product development and management process. It also explores different kinds of user data analysis, shows you how to conduct it, and introduces a few product analytics tools with the necessary functionality. TL;DR User analytics is a user research methodology.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

OCTOBER 20, 2022

In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty. The Net Promoter Score (NPS) is a measure of customer satisfaction and loyalty. Book a demo to learn more about it. What is Net Promoter Score (NPS)?

Feedback Software 92

Feedback Software Analytic Tools Research Software User Testing 92

Userpilot

MARCH 21, 2024

Here are the 5 essential steps to creating a customer profile: Perform user research to understand your target audience. Analyze data to find similarities and patterns among your users. The Target Audience Customer Profile Template aids B2C companies in reaching individual buyers.

Data Visualization 94

Data Visualization User Testing Customer Experience Customer Feedback 94

Userpilot

MAY 26, 2024

Spekit doesn’t have traditional customer feedback collection features like qualitative surveys or NPS dashboards. Customer feedback is important if you want to truly serve your customers and come up with solutions that can solve their pain points. Chameleon : best customer feedback tool for contextual in-product feedback.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

MAY 26, 2024

UserGuiding is a no-code product adoption tool that lets users create in-app walkthroughs, guides, and checklists. The solution makes it possible for teams to onboard, engage, and retain users without needing coding skills to create these in-app experiences.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

MAY 22, 2024

It enables product teams to create, implement, and test personalized in-app onboarding experiences. The platform also helps you announce new product features and collect customer feedback. UserGuiding is a no-code product adoption tool that lets users create in-app walkthroughs, guides, and checklists.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? TL;DR Customer journey analytics is the process of tracking user interactions at all the touchpoints in their journey. What is customer journey analytics?

Analytic Tools 77

Analytic Tools Data Visualization Feedback Software Customer Feedback 77

Userpilot

MARCH 31, 2023

To see how Userpilot can help you run your surveys, book the demo! A product evaluation survey is a research tool used by product teams to gauge how users feel about product performance at various touchpoints. They’re an effective way to understand users and their pain points , needs, and wants.

User Testing 73

User Testing Customer Feedback Product Research Feedback Software 73

Userpilot

OCTOBER 1, 2022

Voluntary churn is when a customer decides to cancel or end their relationship with the company. Common reasons for voluntary churn include a poor onboarding experience, the product doesn’t meet their needs, missing key features, or the price suddenly increases. Not notifying users when the free trial converts to paid.

Feedback Software 85

Feedback Software User Testing Product Research Customer Feedback 85

Userpilot

APRIL 15, 2024

Analyze customer data and improve in-app communication with interactive guides. Ready to track, understand, and address customer pain points for your SaaS? Book a demo now. Customer communication pain points are the problems customers encounter when your company fails to communicate effectively with them.

User Friction 93

User Friction Customer Communications Analytic Tools Feedback Software 93

Userpilot

MAY 26, 2024

TL;DR Let’s explore how Appcues and Whatfix compare when it comes to collecting customer feedback. Appcues is a robust product adoption and user onboarding platform for web and mobile apps. It enables product teams to create, implement, and test personalized in-app onboarding experiences. You’re on a budget.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

JUNE 15, 2022

Customer churn can be voluntary or involuntary; both need to be addressed proactively. There are many reasons for customer churn. The most common reasons are poor product experience , product-market fit failure, and bad customer service. See if you can make the changes that users demand.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Experience 52

Userpilot

MAY 19, 2024

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. The no-code solution focuses on increasing user engagement and driving feature discovery. UserGuiding is a no-code product adoption tool that lets users create in-app walkthroughs, guides, and checklists.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

JANUARY 16, 2024

TL;DR The machine learning-powered ChatGPT can help product managers generate ideas, conduct market and user research , analyze data (app store reviews, user feedback, etc.), Perform a SWOT analysis, identify the strengths and weaknesses of your top competing products, etc. Book a demo today to begin!

ChatGPT 86

ChatGPT Data Visualization Onboarding KPIs Research Software 86

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. This enables the marketing team to set clear expectations from the very beginning of the marketing campaign. Strong positioning makes the work of the marketing and sales teams easier.

Research Software 94

Research Software Feedback Software Analytic Tools Positioning 94

Userpilot

JUNE 22, 2023

You can improve customer satisfaction by taking the time to reduce customer support load, which includes reporting bugs, canceling accounts, and seeking assistance to complete tasks. Addressing this burden enhances the customer experience, leading to greater overall satisfaction. Book a demo to learn more!

Analytic Tools 71

Analytic Tools Feedback Software Customer Experience Data Visualization 71

Userpilot

NOVEMBER 24, 2023

One such tool is Userpilot, which offers greater value for money and a diverse feature set, spanning from product adoption to customer feedback to user behavior analysis and beyond. If you want to see how Userpilot can help your SaaS company grow, book a demo today. And highlights areas teams can improve and optimize.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Research Software 52

Userpilot

MAY 18, 2023

Goals: The goal of UX is to optimize the in-app experience and help users complete tasks easily, while the goal of CX is to create great experiences throughout the customer journey to nurture loyalty and increase customer retention. For example, ensuring customers take product demos seamlessly is part of CX.

Customer Experience 81

Customer Experience User Testing Analytic Tools Feedback Software 81

Userpilot

APRIL 13, 2022

Click tracking is an essential method for uncovering weak spots in the product UX and the user flow by analyzing how users engage with your UI. tools to use to capture user clicks. The main idea of click tracking is watching how users interact with your product to discover friction points.

Analytic Tools 87

Analytic Tools Data Visualization Feedback Software Customer Feedback 87

Userpilot

AUGUST 31, 2023

Heap offers segmentation through template-based or custom criteria, allowing users to filter behaviors, usage properties, and demographic properties Meanwhile, Google Analytics 4 provides template-based or custom segment creation with a focus on e-commerce templates and predictive analytics. What is Heap?

Data Visualization 83

Data Visualization Analytic Tools Feedback Software Reporting Tools 83

Userpilot

APRIL 8, 2021

For example, not running user tests may help launch more features faster, but result in UX issues and lower customer satisfaction later. UX debt affects high-growth SaaS companies in industries where time-to-market is mission-critical and bootstrapped startups without a design team most. What is UX debt?

Research Software 98

Research Software Feedback Software UX Weak Development Team 98

Userpilot

JANUARY 10, 2024

User research methods for SaaS: Usability testing User testing User interviews Focus groups Session replays First click testing User feedback surveys Card sorting A/B testing Product analytics Heatmaps Userpilot can help you conduct user experience (UX) research and easily interpret the data. What is user research?

User Testing 92

User Testing Research Software Analytic Tools Feedback Software 92

Userpilot

JUNE 8, 2023

How can product and marketing teams leverage customer journey analytics to make data-driven decisions and build delightful customer experiences? TL;DR Customer journey analytics is the process of tracking user interactions at all the touchpoints in their journey. What is customer journey analytics?

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Customer Feedback 52