The Accidental Product Manager

APRIL 19, 2021

If there is one job that most product managers would not want to have these days, it would to be a product manager for an independent book store. Who needs to go out to a book store anymore? Who needs to go out to a book store anymore? Independent bookstores can offer their customers customized services.

Books 118

Books Product Management Product Manager Events 118

Folding Burritos

APRIL 18, 2015

Kathy Sierra’s latest book is a must-read for any product person. This will lead to that user naturally recommending our product or service within her social circles and thus create a virtuous cycle of success. These ideas are then broken down in detail over the course of the book. Then go and buy the book.

Books 170

Books Software Review Customer Experience User Testing 170

Userpilot

SEPTEMBER 19, 2023

Why is Self Service Support important? Self Service Support empowers users to find solutions to their problems without contacting customer service, saving both time and resources. Do you need tools for Self Service Support? What are the best tools for Self Service Support? Looking for a self-serve support tool?

Customer Experience 52

Customer Experience Customer Satisfaction Education Branding 52

Userpilot

NOVEMBER 19, 2022

What is product service management? Product service management is a marketing function whose objective is to keep track of customer and market need fluctuations and inform product development. In smaller companies, product service management responsibilities are covered by product managers. Book the demo! Want to see how?

Data Visualization 98

Data Visualization User Testing Research Software Feedback Software 98

Intercom, Inc.

MARCH 30, 2018

Very few non-fiction books have had the long-lasting impact of Dale Carnegie’s 1936 classic, How to Win Friends and Influence People. So how has the book remained such a bible for sales and marketing professionals? The book is emphatic about the need for genuine empathy. That’s Carnegie and his book in a nutshell.

Books 206

Books Customer Feedback Download Marketing 206

Product Talk

JANUARY 13, 2021

I know many of you are anxiously awaiting an update on my upcoming book. And of course, I’ll need to invest a ton of time and energy into promoting my upcoming book, Continuous Discovery Habits , and I have a million ideas for how to support readers as they try to put the book into practice. You’ll get that.

Books 150

Books Product Research Roadmap Feedback Software 150

Mind the Product

AUGUST 5, 2020

One of our favourite pub discussions after a ProductTank is to try and define the difference between a product and a service. (We’re These days, we’re doing all of our meetups and events remotely, so Andy Budd joined us on the podcast to talk about the difference between product managers and service [.]. Twitter user?

Customer Experience 128

Customer Experience Product Research Feedback Software User Testing 128

Userpilot

NOVEMBER 1, 2022

Personalized customer service is a secret ingredient for improving customer engagement , retention, and loyalty. In this article, we’ll cover: What personalized customer service is and why it’s beneficial in SaaS. 7+ customer service personalization strategies. Another easy way to personalize?

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Research Software 98

Andrew Chen

SEPTEMBER 6, 2021

Hi readers, I’m excited to start taking reservations for my 2021 book tour ahead of the launch of my new book, The Cold Start Problem. Want to know more about the book? Although software has become easier to build, launching and scaling new products and services remains difficult. conferences.

Books 66

Books Startups Framework Customer Feedback 66

Userpilot

JULY 21, 2022

But how do you implement a customer service model correctly? Customer service is more than responding to email requests. You must ensure that your users have access to self-service support and human help at all times—which might get complicated in practice. A customer service model is necessary for customer success.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

MAY 31, 2022

They deal with numerous tools every day, so they subconsciously expect exceptional customer service. The benefits of proactive customer service include fewer support tickets, increased customer satisfaction , and better customer loyalty. Proactive customer service vs. reactive customer service.

Feedback Software 97

Feedback Software Reporting Tools User Testing Customer Feedback 97

Innovatemap

DECEMBER 19, 2022

tapping into user behaviors, Christina and the product design team understand why and how people create relationships with products or services. This book gives a refreshing perspective on how to debate and listen well,” said Christian Beck. . If you’re looking for a book to make you a better teammate, this is it. Andrew Chen.

Books 52

Books Advertising Branding Customer Experience 52

Mind the Product

MAY 26, 2017

In 1999, the economist Joseph Pine wrote a prophetic book which outlined a fundamental change in the way we live our lives. In order to defend themselves from the inevitable march towards commoditisation, companies needed to add services to their product ecosystems. Selling a Service. This is the very definition of a service.

Customer Experience 126

Customer Experience UX Branding Books 126

Userpilot

JULY 11, 2022

What are the golden rules of great customer service and why should you utilize them? The reputation of your company depends on the quality of service you provide to your customers. Customer service is the support given to customers both before and after they buy and use the product or services you offer. Increase revenue.

Reporting Tools 98

Reporting Tools Feedback Software Customer Experience User Testing 98

Nulab

MAY 27, 2021

From graphic design to UX/service design. He curated, designed, and published several visual books under the imprint of local publishers. Viewers can ask questions during the show and have them answered by our guest speakers. In this episode, we invited Huang Weiming , Experience Designer at OCBC Bank to be our guest on the show.

UX 94

UX Banking Customer Feedback Customer Experience 94

Bain Public

DECEMBER 14, 2021

Here are our top 11 best books to read as a product manager: The Making of a Manager: What to Do When Everyone Looks to You by Julie Zhuo This handbook is about the perfect book for those new to the job and want to learn how to become the manager you’ve always wanted. What better way to do so than by reading!

Books 52

Books Research Software Product Research Reporting Tools 52

The Product Coalition

APRIL 3, 2024

Since then, my wife and I have moved back to Utah and got hold of our possessions, of which a few hundred books represented a major part. One of the books there was “The Marketing Imagination” written by the same author. The book is under two hundred thirty pages. It took me weeks, however, to complete it.

Marketing 98

Marketing Technical Review Software Review Customer Experience 98

The Product Coalition

JUNE 25, 2023

Delivering Happiness: Zappos’ Core Values and the Power of Customer Experience Source: zappos.com We all know that giving better customer service in your business is important. We ourselves love the brands which give us better service. But when we try applying this approach to our company, somehow we couldn’t deliver it.

Customer Experience 103

Customer Experience User Testing Customer Feedback Books 103

Sequent Learning

MAY 6, 2021

NEW YORK, NY, USA, May 6, 2021 / — Steven Haines announced the release of the third edition of The Product Manager’s Desk Reference (3e) , a widely popular book used by product managers and business leaders in companies around the world. I highly recommend this book! Bought (& devoured every page!) Tate Atkinson.

Books 52

Books Product Management Product Manager Reference 52

UX Studio: Product Management

FEBRUARY 13, 2020

At that time I had no idea about what an important role design was going to play in the life of sports organisations and how service design (as well as UX design) will be crucial for them to survive and grow. Nowadays sports businesses have to level up their service, so they can compete with direct and indirect competitors.

Data Visualization 85

Data Visualization Research Software User Testing Product Research 85

The Product Coalition

JANUARY 25, 2024

While conversational chatbots can handle general inquiries and casual conversations, transactional chatbots are designed to achieve specific objectives, such as booking a hotel room or ordering a pizza. For example, in the query, “Book a flight to Delhi on Friday,” the entities might include “Delhi” as the destination and “Friday” as the day.

Artificial Inteligence 138

Artificial Inteligence Reporting Tools Feedback Software Research Software 138

Product Innovation Educators

APRIL 22, 2024

I value the BoK and want to improve it Opportunity to give back to the product management community Not for book royalties—all sales support PDMA, a non-profit organization [17:10] Who is the BoK for? I’m a product management professor, practitioner, trainer, and host of the Product Mastery Now podcast. [3:19]

Research Software 101

Research Software Certifications Product Research User Testing 101

UX Studio

MARCH 5, 2019

But do you think about service design? Why not integrate these digital products into service design (SD)? What makes up service design? Without getting into specifically detailed definitions of service design, I’d rather just summarize the most important thoughts about it. How does service design relate to UX?

UX 85

UX Research Software Customer Experience Workshop 85

Userpilot

APRIL 8, 2024

The self-service model enables users to buy (or cancel) the subscription, implement the product, learn how to use it, and access support without talking to customer services teams. Book the demo! Self-service The self-service model reduces the dependence of the SaaS company on the customer service teams.

Analytic Tools 86

Analytic Tools Feedback Software Data Visualization Strategy 86

Andrew Chen

NOVEMBER 15, 2021

Hi readers, In just a few weeks, I will be dropping new book, The Cold Start Problem !! If you’re reading about this book for the first time, you might be asking yourself — what is the Cold Start Problem about? In previous posts about the book, I’ve hinted at its contents. I hope that’s a good teaser :).

Books 63

Books Research Software Reporting Tools Technical Review 63

Userpilot

APRIL 10, 2024

Knowledge base creation is critical to enhancing self-service support. As your business grows, you can expect the number of support tickets to increase and the stress levels of your customer service team to go up. TL;DR A knowledge base is a centralized library that offers access to helpful information about a product or service.

Feedback Software 95

Feedback Software Analytic Tools Research Software Data Visualization 95

Intercom, Inc.

SEPTEMBER 23, 2021

And it’s not just about strong retention and recurring revenue, although that’s certainly a plus; it’s knowing the customer won’t quit you over a new competitor with better technology, lower prices, or even a more convenient service. The Ultimate Guide to A+ Customer Service with Shep Hyken & Brandon Steine. Shep Hyken: Yeah.

Reporting Tools 145

Reporting Tools Customer Experience Airlines Technical Review 145

Intercom, Inc.

JANUARY 5, 2023

Delayed orders, faulty services, missing information, you name it – every time a customer reaches out, it tells you something about the friction they’ve experienced. Customer service teams are all too often drowning in angry, repetitive tickets, and yet, we don’t seem to focus enough resources on tackling the reasons behind it.

Customer Experience 138

Customer Experience Customer Feedback Feedback Software User Testing 138

Userpilot

MAY 7, 2021

Self-service software is the perfect antidote to the modern world of instant gratification. But what exactly does self-service mean? And how do you turn your SaaS product into a self-service solution? What is self-service software? Why is self-service software growing popular in SaaS? What is self-service software?

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Intercom, Inc.

FEBRUARY 3, 2022

He’s written New York Times best-selling books such as Talk Triggers and Hug Your Haters , hosted and spoken in hundreds of events, and founded Convince & Convert , a digital strategy consulting firm that helps businesses gain and keep more customers. That was in my book, Youtility. I wrote that book, geez, eight or 10 years ago.

Customer Experience 223

Customer Experience User Testing Product Research Research Software 223

Sequent Learning

APRIL 22, 2019

To help you reach this level of success, we have recognized a mix of books from both our portfolio and many others that can help increase your product management acumen. While not all targeted for product managers, we have found these books to be accessible, helpful, and filled with tools to contribute to the success you deserve.

Books 40

Books Product Management Product Manager Data Visualization 40

Userpilot

APRIL 3, 2024

It reduces the load on your support team and improves customer satisfaction by providing self-service support. A resource center reduces support workload , boosts customer satisfaction , drives retention , and empowers self-service. Self-service is what most customers prefer, according to research by Zendesk.

Feedback Software 101

Feedback Software Analytic Tools Research Software Data Visualization 101

Product Bookshelf

AUGUST 22, 2016

Lin , the author of PM Interview Questions , about his favorite books for expanding a product manager’s skill set in the following areas: Product design. ACTION : Put yourself in the customer’s shoes; find how to solve problems with your product or service. I asked Lewis C. Customer analytics. Executive communication. by Alan Cooper.

Data Visualization 48

Data Visualization Books User Testing Customer Experience 48

DISQO

JULY 10, 2019

On our podcast, This is Product Management , we ask all guests which books they’re currently reading. . Must-Read Product Management Books. Below are the most recommended product management books, along with some of our favorites, in no particular order. . This book is a gold mine for product management lessons.

Books 40

Books Product Research User Testing Product Management 40

DISQO

JULY 10, 2019

On our podcast, This is Product Management , we ask all guests which books they’re currently reading. . Must-Read Product Management Books. Below are the most recommended product management books, along with some of our favorites, in no particular order. . This book is a gold mine for product management lessons.

Books 40

Books Product Research User Testing Product Management 40

TSIA

SEPTEMBER 28, 2017

In 2015, Patrice Eberline, Vice President of Global Customer Transformation at ServiceMax, from GE Digital, published her first book Diamond in the Rough, Unleashing the Power Of Field Service Transformation , which gave an excellent overview of field service operations, including metrics, key trends and business challenges.

Books 40

Books Customer Feedback Blog 40

Product Talk

JUNE 1, 2022

One of the tactics Teresa recommends is recruiting participants while they’re using your product or service. Dan says his focus is on improving two main product outcomes: To increase the number of users that rely on their services (WAUs). Book twice as many interviews as you need. So, how exactly do you make that happen?

Research Software 165

Research Software Product Research User Testing Customer Experience 165