Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

Research Software 85

Research Software Analytic Tools Feedback Software User Testing 85

Intercom, Inc.

NOVEMBER 5, 2020

Malls have defined the retail experience for decades. Once upon a time, they represented not just the future of shopping, but a fundamental reimagining of our shared urban space. It was this larger than life, brand new experience. A bygone golden age. The rise and fall of the mall.

User Testing 206

User Testing Reporting Tools Customer Experience Travel 206

Business of Software Conference

MAY 18, 2023

I had a conversation with April Dunford recently to discuss her brand new talk for BoS USA 2023 and the question of why positioning fails in sales came up a lot… April’s obviously awesome by the way. How many times would you reposition something once, twice, three times, maybe? Everybody’s got the same problem.

Positioning 97

Positioning Differentiation Customer Feedback Customer Experience 97

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. To help you find the perfect web design partner more easily, we’ve compiled a list of the top 9 digital design agencies that are leading the way in redefining digital experiences.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Mixpanel

FEBRUARY 5, 2020

The Shutterfly brand brings photos to life through its photo books, gifts, home decor, and cards and stationery. Here’s what you’ll learn: The approach to innovation that differentiates Shutterfly from competitors. I used to think that the travel technology business was complicated, but Shutterfly is infinitely more so.

Analytic Tools 66

Analytic Tools Reporting Tools Data Visualization Customer Experience 66

Mind the Product

DECEMBER 18, 2019

At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. All of them are accountable for a squad (about five developers and one user experience professional).

Weak Development Team 112

Weak Development Team Feedback Software Research Software Development 112

The Product Coalition

JANUARY 3, 2020

The Hard Thing About Hard Things) At Latin American travel technology company Almundo , we believe that leaders are responsible for the people, whether that is via one-on-one meetings, career opportunities, company culture, or employee satisfaction. What do I mean by politics? Ben Horowitz?—?The

Feedback Software 81

Feedback Software Product Research Research Software Weak Development Team 81

Mixpanel

JUNE 23, 2020

Simply put, one of the most important jobs of an experience researcher is to ask questions. It’s questions that help product leaders broaden their frame of reference, providing context to an original hypothesis, or an inkling about users. As experience researchers, we’re uniquely positioned to hold people accountable to just that.

B2B 52

B2B User Testing Research Software Product Research 52

Mixpanel

JUNE 23, 2020

Simply put, one of the most important jobs of an experience researcher is to ask questions. It’s questions that help product leaders broaden their frame of reference, providing context to an original hypothesis, or an inkling about users. As experience researchers, we’re uniquely positioned to hold people accountable to just that.

B2B 52

B2B User Testing Research Software Product Research 52

Department of Product

JULY 29, 2022

Pricing, user experience, features, performance, branding, customer service and partnerships influence how target customers perceive the value of one product relative to alternatives in established markets. A customer in the market for a Porsche is likely not considering a Volkswagen and visa versa.

Positioning 52

Positioning Feedback Software Product Management Product Manager 52

The Product Guy

APRIL 4, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products.

Analytic Tools 107

Analytic Tools Research Software CTO Coach Development 107

Department of Product

MAY 22, 2020

What evidence do you have to suggest that the features you’re building will actually matter to customers? If the features you’re building aren’t valuable, or if you’re unable to determine what’s valuable to your customers, then that’s a real problem. Virality – will your users tell other potential users about what they’re using?

Feedback Software 52

Feedback Software Customer Experience User Testing Customer Feedback 52

Intercom, Inc.

DECEMBER 13, 2018

It’s easy to connect the dots between mission and product when you consider the social media behemoth’s more than 2 billion worldwide users. Short on time? I decided with a few of my colleagues at the time to join the Workplace team and to create our own startup within the company, with a lot of support and a lot of assets to leverage.

Feedback Software 151

Feedback Software Data Visualization Customer Experience User Testing 151

The Product Guy

MAY 15, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products.

Analytic Tools 90

Analytic Tools Research Software Product Strategy CTO Coach 90

BrainMates

DECEMBER 2, 2019

It helps buyers and users understand where a product ‘fits’ in terms of what it offers and how it compares with competing products so that they can select the product that will best serve their needs. It has several distinct brands, each of which are designed with specific buyers in mind. Done badly, even a strong product can fail.

Positioning 64

Positioning User Testing User Friction Data Visualization 64

Intercom, Inc.

OCTOBER 3, 2019

Val has experience in a number of different sectors, having started out as a stage manager for operas before moving onto life as a virtual assistant and eventually setting up her own consultancy firm, Fix My Churn. Short on time? Your customers should know your employees by name. Specialize. This is a virtual assistant.”

Onboarding KPIs 143

Onboarding KPIs Research Software Customer Experience Dashboard 143

The Product Guy

MARCH 2, 2017

Each Session of the program runs for 6 months with paired individuals… Conducting regular 1-on-1 mentor-mentee chats Sharing experiences with the larger Product community Participating in live-streamed product management lessons and Q&A. Jordan lives in Manhattan and in his spare time likes to play soccer. Better Products.

Analytic Tools 60

Analytic Tools Research Software CTO Coach Fractional CTO 60

The Accidental Product Manager

DECEMBER 11, 2023

Schick product managers have a plan to win more customers Image Credit: Tom Fassbender So just exactly how much time do you spend each day thinking about shaving? What’s even worse, from a shaving product manager’s point-of-view is that we probably spend even less time thinking about the equipment that we use to shave with.

Customer Experience 73

Customer Experience Branding Education Travel 73

Gainsight

JULY 7, 2021

Back then, I was still six months away from launching my own SaaS company, but I was already encumbered with the industry and curious about this up-and-coming category called “Customer Success.”. And that they, too, would come full-circle nine years later at Pulse Everywhere 2021 – this time in front of more than 20,000 professionals.

Feedback Software 45

Feedback Software Customer Experience Technical Review User Testing 45

UX Studio

FEBRUARY 15, 2024

With a background in Business Administration, Management, and Leadership, he has vast experience as a Business consultant, Product strategist, and now as an Innovation Portfolio Lead. “ Innovation is not something completely brand new. 00:02:00] And I also allocate a portion of my time to practical product design.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Intercom, Inc.

NOVEMBER 25, 2019

” Unique activities : Find the differentiators that make sense for you. The final two are timing and measurability. And the positioning is then interesting because the problem can exist in loads of different circumstances with loads of different buyers at loads of different time points. It’s happened–.

Product Strategy 187

Product Strategy Strategy Research Software User Testing 187

Intercom, Inc.

AUGUST 1, 2019

But although it’s inspiring to look at the paths other companies have successfully traveled, you also run the risk of ending up at the exact same destination. Short on time? That’s a night-and-day experience and responsibility set change to dive into an early stage startup, built from scratch. Nothing’s set up.

Strategy 36

Strategy Data Visualization Analytic Tools Startups 36

Intercom, Inc.

NOVEMBER 30, 2022

” Last year really was “the best of times” wasn’t it? If you are a B2B SaaS company, 2021 saw your valuation increase massively, which probably saw your bank balance increase, and the exact same was true for your current customers. Thankfully, hard times are where VCs shine. Customer size: 0-9, 500+ employees etc.

Engineering 151

Engineering Research Software Onboarding KPIs Customer Experience 151

The Product Coalition

DECEMBER 9, 2019

For products that carry strong cultural nuances especially food and fashion, it may take time to gain acceptance. Start-ups and new brands should choose this path to accelerate the testing of their market entry hypotheses if the marketplace offers access to the relevant customer segments.

User Testing 78

User Testing Airlines Customer Feedback Feedback Software 78

Andrew Chen

JUNE 25, 2019

While both consumer marketplaces are very different — one is a city-by-city transportation service, the other a global network of homes — they also share a lot of similarities too: Both were founded within a year of each other, quickly found network effects, made major design innovations that made the consumer experience 10X better, and much more.

User Testing 111

User Testing Customer Experience Research Software Feedback Software 111

Business of Software Conference

JULY 7, 2021

In this guest post Paul Kenny (founder of Ocean Learning and long time BoS participant and speaker) argues that software and SaaS “proven sales playbooks” are BS. Over that time, we have become much more sophisticated in collecting and analysing sales data. I could go on, but you get the picture. People Make it Harder.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

Mind the Product

DECEMBER 24, 2019

That’s right, MTP officially went on tour for the first time in 2019, with some of the team travelling to AsiaPac in the latter months of the year to learn more about product practice in the region. 2019 also saw the launch of MTP’s weekly Wednesday podcast, The Product Experience. Product Podcasting. Here’s to Next Year.

Travel 103

Travel Agile Download Framework 103

eG Innovations

APRIL 12, 2022

When customers cannot complete a transaction, it leaves them frustrated and anxious. Even if it is not an outright outage, customers are wary of a flaky payment experience. During peak holiday periods, customers who are unable to complete their transactions may flood your contact center. What is a Payment Gateway?

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

eG Innovations

APRIL 12, 2022

When customers cannot complete a transaction, it leaves them frustrated and anxious. Even if it is not an outright outage, customers are wary of a flaky payment experience. During peak holiday periods, customers who are unable to complete their transactions may flood your contact center. What is a Payment Gateway?

Reporting Tools 52

Reporting Tools Data Visualization Research Software Customer Experience 52

Andrew Chen

JUNE 25, 2019

While both consumer marketplaces are very different — one is a city-by-city transportation service, the other a global network of homes — they also share a lot of similarities too: Both were founded within a year of each other, quickly found network effects, made major design innovations that made the consumer experience 10X better, and much more.

User Testing 48

User Testing Customer Experience Research Software Feedback Software 48

Business of Software Conference

AUGUST 30, 2019

After this talk, you’ll understand how the ‘jobs-to-be-done’ theory helps SaaS companies create effective positioning — and a proven, step-by-step process for uncovering your best customers’ ‘job-to-be-done’ Video, Slides, and Transcript below. But how those efforts perform is going to be entirely different.

Research Software 40

Research Software Messaging Analytic Tools Feedback Software 40

freshtrax

SEPTEMBER 24, 2019

With nearly 20 years of experience in marketing and management, he serves as Adjust’s Japan country manager. He shared Adjust’s experience in expanding business to Japan, insights about Japanese clients, and other key points that companies interested in entering the Japanese market should consider. Q: Adjust expanded to Japan in 2014.

Analytic Tools 97

Analytic Tools Research Software Feedback Software User Testing 97

Userpilot

JULY 6, 2023

Since SurveyMonkey can’t completely satisfy everyone, let’s look at 15 survey tools that can help you collect employee feedback, user sentiment , and more valuable data. It lacks analytics features, customization options, and overall it might not be worth the price for some companies. What is SurveyMonkey?

Data Visualization 89

Data Visualization Embedded Analytics Analytic Tools Feedback Software 89

Andrew Chen

MAY 28, 2019

After this analysis, I’m looking for really differentiated verticals of audio. People are already spending a lot of time on podcasts, and it’s growing: listeners are consuming 6+ hours per week and consuming more content every year. but may not directly sound like podcasting. A brief history of podcasting.

Analytic Tools 93

Analytic Tools Research Software Feedback Software User Testing 93

Andrew Chen

MAY 28, 2019

After this analysis, I’m looking for really differentiated verticals of audio. People are already spending a lot of time on podcasts, and it’s growing: listeners are consuming 6+ hours per week and consuming more content every year. but may not directly sound like podcasting. A brief history of podcasting.

Analytic Tools 40

Analytic Tools Research Software Feedback Software User Testing 40

Roadmunk

DECEMBER 7, 2017

She’s essentially creating a brand new programming language that aims to bring the ability to write software to a billion people. Our CEO, Latif Nanji , has first-hand experience with the PM-to-startup founder journey. I did my undergrad in engineering at a brand new engineering school that focused on project-based learning.

Startups 53

Startups Technical Advisors Research Software Product Research 53