Intercom, Inc.

DECEMBER 31, 2019

And that changes a lot: how we think about marketing, how we think about what our product is and how we think about what customer success actually is…This shift moves us from brand promiscuity to brand loyalty.”.

Artificial Inteligence 259

Artificial Inteligence Entertainment Messaging Customer Experience 259

Mind the Product

APRIL 28, 2020

Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. Showcase your brand to our audience of avid listeners as a sponsor of The Product Experience.

Product Research 128

Product Research Feedback Software Technical Review Entertainment 128

Mind the Product

MARCH 24, 2020

Lily enjoys working as a consultant product manager with early stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. Showcase your brand to our audience of avid listeners as a sponsor of The Product Experience.

Product Research 132

Product Research User Testing Testing Customer Experience 132

Mind the Product

SEPTEMBER 24, 2019

Brand reputation. Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. Brand reputation. Listen if you’d like to learn more about.

Product Research 116

Product Research Customer Experience Entertainment Consulting 116

Mind the Product

APRIL 7, 2020

Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. Showcase your brand to our audience of avid listeners as a sponsor of The Product Experience.

Feedback Software 171

Feedback Software Leadership Product Research Technical Review 171

Mind the Product

SEPTEMBER 24, 2019

Brand reputation. Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. Brand reputation. Listen if you’d like to learn more about.

Product Research 103

Product Research Customer Experience Entertainment Consulting 103

Mind the Product

AUGUST 27, 2019

Understanding that, and the context our product exists within, let’s us let go of our ego, ignore how cool our brand is, and focus on whether we’re actually adding value to our customers’ lives or not. Even if your brand is cool. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space.

Product Research 90

Product Research Entertainment User Testing Customer Experience 90

Mind the Product

AUGUST 20, 2019

Once you start thinking of users as “bad actors”, it makes you frame their intentions really negatively – and it makes you challenge the brand and design decisions you’re making to build for this [specific] case. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space.

Customer Experience 92

Customer Experience Product Research Entertainment User Testing 92

NextBigWhat

JUNE 22, 2021

I’ve helped 750+ startup founders. Then build a startup to solve it.” I’ll start by defining what a good startup idea looks like to me. Btw, some people say startups must be “10x better to succeed.” So takeaway number one is that new infrastructure spawns startups. But, we’re not done.

Research Software 80

Research Software Startups Entertainment Framework 80

Mind the Product

JANUARY 30, 2019

His presentation, Product Thinking for Marketplace Startups , does an amazing job of documenting the differences between pipes and platforms, the three fundamental forces of marketplaces, and the specific challenges of catering to customers concerned with the well-being of their fur babies. Quote of the Episode. Quote of the Episode.

Product Research 83

Product Research B2C Technical Review Entertainment 83

UX Studio: Product Management

OCTOBER 2, 2023

They play an essential role in creating fascinating websites that engage users and appealing branding that leaves a lasting impression. Our journey has led us to partner with startups and enterprises in more than 250 projects worldwide. They also provide expertise in brand naming, go-to-market strategies, and campaign development.

Research Software 65

Research Software Data Visualization User Testing Technical Review 65

Mind the Product

MARCH 31, 2020

Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. Showcase your brand to our audience of avid listeners as a sponsor of The Product Experience.

Customer Experience 126

Customer Experience Product Research Feedback Software Data Visualization 126

Mind the Product

APRIL 1, 2020

I have no idea how to entertain your kids while their school is closed. Just like a successful startup, we knew our customers, we knew there was an untapped need and that our ProductTank was going to make a difference to a lot of people. You will be pleased to hear that this is not another post about COVID-19.

Product Research 126

Product Research Events User Testing Customer Experience 126

Mind the Product

MARCH 14, 2019

If they have to jump through several verification hoops to set up their account, keeping them entertained during this process can be make or break. Illustrations can Build Strong Brand Recognition – Fast. Whether it’s to convey an emotion or explain a process, illustration can achieve in a glance what words alone can fail to do.

Customer Satisfaction 176

Customer Satisfaction User Testing Banking Customer Experience 176

Intercom, Inc.

AUGUST 12, 2021

Early in 2017, Dan joined the speech analytics startup TalkIQ, which would later be acquired by Dialpad, as their CEO. Prior to joining Dialpad, I was the CEO of a speech analytics startup called TalkIQ. Messaging has become a really quick, easy way to engage with brands. Voice is this last offline dataset,” he tells us.

Analytic Tools 223

Analytic Tools Data Visualization Customer Experience User Testing 223

freshtrax

JANUARY 31, 2021

Given the fact released in March 2020 and developed by a startup in Silicon Valley, it seemed a bit bizarre that tons of users on the other side of the globe all of the sudden started using it, posting screenshots, and boasting that they’ve got more invites available. The “Silicon Valley” brand still exits.

Reporting Tools 119

Reporting Tools Entertainment Customer Experience Startups 119

Mind the Product

DECEMBER 12, 2017

Startups, small and mid-size companies are becoming more technologically sophisticated. Indeed startups are often launching with or driving the development of new technologies. Today’s consumers are quickly becoming dependent on a constant connection with information, entertainment and education, all only a tap away all day, every day.

Data Visualization 134

Data Visualization Reporting Tools Analytic Tools User Testing 134

Mind the Product

DECEMBER 13, 2018

It’s testament to the appeal of Manchester and its product community that we’ve been able to attract some of the world’s best speakers from some phenomenally interesting brands. It powers THG’s own brands, including lookfantastic, MyProtein, ESPA and Glossybox, as well as such international giants as Nintendo and Honda.

Analytic Tools 111

Analytic Tools Research Software Data Visualization Government 111

The Product Coalition

DECEMBER 14, 2019

The Sneakers Agency is a full-service digital product development company focused on helping brands launch and grow their businesses. Since 2014, the company has been a trusted partner for more than 50 startups and global brands like Pepsi, Vimeo, Barbarian, etc. DCFS (foster care), American Heart Association, and many more.

Analytic Tools 79

Analytic Tools Research Software Software Developers Software Development 79

Nulab

APRIL 27, 2022

The company took a big risk and implemented a highly successful pivot strategy by disrupting the home entertainment industry. You may have confusing brand messaging or products that don’t serve target customers well enough to stand out from the competition. But it wasn’t always this way.

Data Visualization 84

Data Visualization Research Software Analytic Tools Customer Experience 84

The Product Coalition

APRIL 11, 2019

This fulfilled the increasing demand for custom online video players, especially in the advertising, marketing, and entertainment sectors. Features: Plugins Support Analytics Playlist Support Branding Potential Easy Setup and Highly Customizable Contus Vplay Contus Vplay is a top-of-the-line HTML5 video player for enterprises and startups.

Analytic Tools 60

Analytic Tools Enterprise Entertainment Advertising 60

Intercom, Inc.

APRIL 29, 2021

Just ask any content marketer – they would rather have the resources and the time to focus on both, because to build a strong marketing brand, you need an approach that covers both the awareness and the acquisition. That’s why, if you want to build a brand that stands out from the crowd, you need to be open to experimentation.

Marketing 118

Marketing Onboarding KPIs B2B Feedback Software 118

UX Studio: Product Management

JULY 14, 2021

We help startups and established brands optimize their time and resources, prioritize their product design and development efforts and discover untapped business opportunities. . According to R/GA, they worked with companies worldwide to develop strategies for new digital products and established brands. .

Consulting 86

Consulting Research Software Reporting Tools User Testing 86

Department of Product

JANUARY 17, 2023

Here is a thread about unintended consequences Typically 60-70% of direct-to-consumer brands in the US are on @Shopify. Brands who sell on Shopify do so because they’re able to drive a decent amount of traffic to their site with their social media ads. CAC isn’t too high.

Reporting Tools 52

Reporting Tools User Testing Customer Experience Product Research 52

Mind the Product

MARCH 17, 2020

She’s author of Build Better Products: a Modern Approach to Building Successful User-Centered Products ( US / UK ), the funniest trove of practical advice we’ve come across, as well as UX for Lean Startups ( US / UK ), which we didn’t have time to read before our chat. Quote of the Episode. Suggest a guest to us here.

Product Research 38

Product Research Research Software Feedback Software Customer Experience 38

Amplitude

AUGUST 17, 2020

In today’s world, customers engage with your brand through multiple channels: in-app, email, text, chat, and more. Customers want to feel like the brand they engage with understands them. The best brands make customers feel loved and heard. Find the Most Impactful Placements for Your Campaigns.

Customer Experience 52

Customer Experience User Testing User Friction Analytic Tools 52

Alchemer Mobile

NOVEMBER 25, 2019

So, we help really large consumer brands capture feedback, collect information from their customers about their experiences, analyze it so they can understand what people are struggling with, where are their problems, opportunities to grow the business and get better, and then take action. Robi Ganguly: Yeah.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

The Product Coalition

OCTOBER 25, 2018

Brand voice: how does my brand voice sound and how can my app enhance that tone? Making sure your brand has a positive association. Your in-house team, however, should explain your brand in order to maintain a consistent voice to your target audience. Launch campaign: how can I launch my app and catch user attention?

User Testing 60

User Testing Feedback Software Customer Experience Marketing 60

Mind the Product

APRIL 14, 2020

Lily enjoys working as a consultant product manager with early-stage and growing startups and as a mentor to other product managers. Lily has spent 13 years in the tech industry working mainly with startups in the SaaS and mobile space. Showcase your brand to our audience of avid listeners as a sponsor of The Product Experience.

Feedback Software 27

Feedback Software Product Research Technical Review Entertainment 27

PMLesson's Ace the PM Interview

NOVEMBER 15, 2019

I later took a leap of faith and left a Big4 company, Ernst and Young, and went to a small eco-friendly email startup. There is nothing better than learning the product role in a startup as you have an incredible amount of both liberty and pressure at the same time. Europe is a great place for tech startups.

Analytic Tools 40

Analytic Tools Data Visualization Product Management Product Manager 40

Mind the Product

APRIL 25, 2017

Over the last decade I’ve had an intimate view of the media industry from all sides of the table: from my tiny video startup , to the largest media distributor in the US (Comcast), to a hyper-growth media platform (Spotify), to a huge legacy media company (Viacom)… leading product management organizations in each.

Analytic Tools 63

Analytic Tools Data Visualization Product Management Product Manager 63

Intercom, Inc.

APRIL 5, 2018

Adam: One thing people are always curious about is how a startup got its first users. That helped so much because we were able to A/B test very early on, which is something a lot of smaller startups struggle with. From a branding perspective that makes sense. Duolingo’s early growth experiments.

Customer Experience 223

Customer Experience User Testing Customer Feedback Analytic Tools 223

Product Talk

MAY 3, 2023

What a lot of teams—especially startup founders—do is ask their customers, “Hey, would you pay for this? If I’m going to do a new streaming entertainment service, I can ask you, “What subscriptions do you have today? If your product is brand new and you think you have no competitors, expand your understanding of competitors.

User Testing 213

User Testing Product Research Testing Feedback Software 213

Sachin Rekhi

MARCH 6, 2009

There's likely a startup opportunity to provide better A/B testing tools that let you look at the full effect of variations over time). Very few music startups have focused on monetization. Instead startups have focused on building compelling products without much care to the business model. Media and Entertainment Monetization.

Data Visualization 60

Data Visualization Reporting Tools User Testing Entertainment 60

The Product Coalition

FEBRUARY 22, 2023

Platforms such as OpenSea, Magic Eden, X2Y2, Sudoswap, and Rarible have set a role model for how startups can be creative by setting a unique point to attract consumers. It can be profitable as more people get into the NFT space for entertainment. Particularly, those focusing on a broader spectrum have reaped huge success.

Research Software 118

Research Software Technical Review Customer Experience User Testing 118

Intercom, Inc.

APRIL 1, 2021

Working for a bedrock, old school company, which was great, and then taking that to this startup company that just turned 20 years old in January. That’s a bit about how I made it here, and I’ve had a chance to work for two really powerful brands. But that is what made them all the more entertaining.

Research Software 223

Research Software Customer Experience Healthcare Data Visualization 223

Product Talk

DECEMBER 7, 2022

Whether you are brand new to conducting customer interviews or have conducted hundreds of customer interviews, this guide will cover everything you need to know including: What are customer interviews? If you work at an early-stage startup and you don’t have any customers yet, then you need to talk to prospects. Tweet This.

User Testing 196

User Testing Reporting Tools Customer Experience Research Software 196