Intercom, Inc.

JULY 13, 2021

We also grouped our competencies into new categories at similar zoom levels that highlight the core areas of our design practice. For example, we had a competency focused on recruiting, but sometimes we went months without hiring anyone. Now we have only one row describing each distinct concept.

Product Research 271

Product Research Customer Communications Feedback Software Reporting Tools 271

Mind the Product

APRIL 4, 2019

Now at Verve, she was formerly a product manager at Founders Factory, where she led a revolutionary AI recruitment product called Chosen. Built with the latest machine learning and search technologies, Chosen can help recruiters to find brilliant talent in a matter of minutes. Trial and error and research takes time.

Startups 125

Startups Artificial Inteligence Research Software User Testing 125

Userpilot

FEBRUARY 17, 2022

Continuous discovery is the process of conducting small research activities through weekly touchpoints with customers, by the team who’s building the product. And if we usually conduct thorough research before every big strategic decision why do we often forget to include customer inputs as well? Let’s get started!

Product Research 97

Product Research Framework User Testing Research Software 97

The Product HQ

FEBRUARY 6, 2023

Since senior product managers are such important figures in product management, recruiters use interviews to screen prospective candidates who hope to land a job at their company in a similar role. Since these are their goals, recruiters choose questions in an interview that give them the answers they need about you and your candidacy.

User Testing 52

User Testing Research Software Feedback Software Data Visualization 52

Product Innovation Educators

DECEMBER 20, 2021

First, we audited existing information to know what sort of research to design. Once we had a list of 100-150 people, we started recruitment. Then I clustered the feedback from all the interviews, noting themes and categories. First, we audited existing information to know what sort of research to design.

Research Software 101

Research Software Feedback Software User Testing Product Research 101

Product Talk

AUGUST 2, 2023

While I understand that every situation is unique, I tend to see three main categories of resistance to continuous discovery. To build out the visual, we’re relying on two small research activities. User researchers, data analysts, whatever titles in the room, I promise I’m not leaving you out. I promise you.

Product Research 197

Product Research User Testing Research Software Feedback Software 197

Lenny Rachitsky

FEBRUARY 13, 2024

Don’t miss The Best of Lenny’s Newsletter book (all proceeds going to charity), Lennybot (an AI chatbot trained on my newsletter posts, podcast interviews, and more), my recruiting service (focusing on Sr. She also provides two mega qualitative and quantitative templates for you to use in your own pricing research.

Data Visualization 106

Data Visualization Product Research User Testing Research Software 106

Userpilot

JULY 20, 2021

The best SaaS teams in the world are using one simple and proven process as a guiding light : customer research. Before we start, I should probably mention that for the last 3 years I have focused on customer research. Why is customer research important? Before beginning with actual customer research, an audit is necessary.

User Testing 105

User Testing Research Software Feedback Software Product Research 105

Userpilot

FEBRUARY 2, 2023

Content testing is a form of user experience research that measures the quality and performance of content. The purpose of this article is to introduce what content testing is, the methods of testing content, and a step-by-step guide to preparing and conducting your research. Who are your research participants? Searchability.

User Testing 96

User Testing Research Software Feedback Software Product Research 96

Intercom, Inc.

JULY 2, 2020

Where Pam once had to fight to implement help docs, there are now more than 30 categories on Gartner’s 2019 Hype Cycle for Customer Service and Support – what the research firm identifies as the most critical technologies for supporting customers.

User Testing 253

User Testing Customer Feedback Customer Experience Research Software 253

Product Talk

AUGUST 4, 2021

That led to me developing the recruiting automation tactics that I wrote about in the book. Their primary concern was my reliance on research. The research was important to me. I wanted to write a book that synthesized what we know from research with what we know from practice. But I did not water down the research.

Product Research 262

Product Research Books User Testing Feedback Software 262

nulab

FEBRUARY 10, 2021

UX research is a job that focuses on making sure this doesn’t happen. In this article, we’ll take a deep dive into the world of UX research, including what a UX researcher does day-to-day and how you become one. What is a UX researcher? UX research is part of this process. What does a UX researcher do?

Product Research 94

Product Research User Testing UX Research Software 94

Lenny Rachitsky

FEBRUARY 20, 2024

Learn from past user research findings “We built a GPT that indexes all of our user research decks, and then people can ask questions [about past research findings]. Track competitors “We are doing competitor and category tracking in social with LLMs.” ” — Dennis Yang , PM at Chime 3.

Data Visualization 135

Data Visualization ChatGPT Reporting Tools User Testing 135

Product Talk

MARCH 1, 2023

check all that apply)” Respondents tend to use experience maps and customer journey maps—a result that’s not too surprising since these are both broad categories and well-known techniques. These are broad categories and are well-known techniques. The same research suggests the more ideas we generate, the better ideas we have.

Product Research 193

Product Research Data Visualization Customer Feedback Weak Development Team 193

UX Planet

FEBRUARY 26, 2024

Conclusions Background Context Overview of Hiring Practices Some digital companies, during the recruitment process to fill positions like: UX Designer UX/UI — UI/UX Designer Product Designer Lead Head of Director of UX Researcher* usually require a challenge at the second step, other times as first step. Do they offer an alternative?”

User Testing 86

User Testing Research Software Data Visualization Feedback Software 86

UX Studio

AUGUST 30, 2023

And the list is even longer, and the categories depend on which approach you settle with. Early awareness lessons Our main takeaways were mostly about identifying the limitations of our current product design and research processes and also the challenges of getting business buy-in for incorporating best practices.

UX 58

UX Research Software User Testing Product Research 58

Userzoom

AUGUST 8, 2019

Despite that, some professionals new to UX research expect many insights to validate the design hypothesis based on just a few pages. Here are some guidelines about testing prototypes: 1) Choose the most relevant research questions based on your prototype fidelity. Do users understand the content, call to actions, and categories?

User Testing 128

User Testing Product Research Testing Customer Feedback 128

The Product Coalition

JUNE 22, 2020

If starting from scratch and doing things manually, you would need to: Categorize the different cohorts within your customer base Identify customers from those cohorts Recruit those customers to participate in interviews Request and process incentives for interviewees Schedule interviews Reschedule interviews?—?because

Customer Experience 78

Customer Experience Product Research Data Visualization Embedded Analytics 78

Userpilot

JUNE 7, 2022

UX researchers have developed many user experience testing methods over the years, and more techniques are still being researched. Usability testing is a UX research method used to identify design problems and areas of improvement. Usability testing is a subset of user research. Usability testing vs. user research.

User Testing 52

User Testing Product Research Research Software Feedback Software 52

Department of Product

OCTOBER 19, 2023

For product teams, the success of Netflix’s ad-funded model shows that for specific product categories, introducing an ad-funded tier may not be the bug bear we think it is. Meanwhile, if you’re looking to test product ideas but are struggling to recruit participants, a new startup has you covered. Full report on State of AI 2023.

Research Software 52

Research Software Analytic Tools Data Visualization Feedback Software 52

The Product Coalition

NOVEMBER 30, 2020

Two to three questions from each category will provide more than enough ground for an engaging initial 60 minute-long conversation with candidates. Hence, no checklist can drive your recruiting success to the desired outcome. The questions themselves are grouped into six categories. Your support means the world to me!

Product Research 89

Product Research User Testing Research Software Feedback Software 89

freshtrax

JUNE 11, 2019

Recruit Co., Nomura Research Institute, Ltd. ?421.4 Nomura Research Institute, Ltd. ?61.0 Again, NTT Data Corporation dominates this category. However, a big change is an increase in profits for Nomura Research Institute (check out our project with them here ), generating a profit of 61 billion yen (approx.

Technical Review 97

Technical Review Reporting Tools Research Software Data Visualization 97

Product Talk

APRIL 21, 2021

We did the research. So when we’re looking at how biases show up in our products, I don’t think it’s as simple as they did the research and people think that women are more caring and they want their voice assistant’s name to be a female name. In a discovery world, we do need to do validation research.

Product Research 289

Product Research User Testing Research Software Analytic Tools 289

Userpilot

NOVEMBER 10, 2022

Common pain point categories. and “What category do the pain points fall under?”. Perform qualitative customer research. Qualitative customer research helps you understand customer pain points since customers give you direct, detailed feedback on their experience. Recruit the research participants.

User Friction 95

User Friction Customer Experience User Testing Product Research 95

ProductPlan

OCTOBER 12, 2022

Customer feedback differs subtly from user research in that the former involves someone specifically responding to some sort of stimulus. User research involves uncovering your buyer and user’s characteristics, context, and problems. Ethnographic research. Customer feedback framework. Focus Groups. In-App Features.

User Testing 52

User Testing Customer Feedback Feedback Software Customer Experience 52

Userzoom

MARCH 28, 2018

I’m not saying any of this as some kind of unsubtle recruitment drive (I found the constant running up steps and punching frozen meat to be both humiliating and confusing) but to reveal where I am on my beginner’s journey into UX. This is quantitive research and its resulting data in its simplest form. A Moon Shaped Pool: 3.

User Testing 97

User Testing Product Research Data Visualization Customer Experience 97

freshtrax

AUGUST 3, 2021

Stats by McKinsey, Financial Times, BCG Research. Rika is already consulting for major Japanese companies on product development, research, production, and many other areas. After working at Recruit Holdings and Rakuten, she founded her own startup, Trenders, from her home at the age of 26. DelightedMariko. hayakawagomi.

Research Software 98

Research Software Startups Consulting Education 98

The Product Coalition

JUNE 18, 2021

Amidst all of that, we struggle to find time for strategy, customer research, and deep thinking. Set up interviews like a recruiter. Having a pal or confidant in sales, support, engineering, customer research, or on that other product team can be so valuable in getting things done as a PM. constant context switching.

Product Research 118

Product Research Research Software User Testing Product Management 118

Userzoom

MARCH 27, 2018

We at UserZoom are also on a mission to make it easier for enterprises that want to conduct accessibility research with real people with disabilities to do so. Furthermore, be aware that one of the toughest parts of accessibility testing is knowing how to recruit participants. To learn more check out our partnership with Access-Works.

User Testing 73

User Testing Product Research Research Software Feedback Software 73

UX Planet

FEBRUARY 26, 2024

A designer it’s a cost, we need to de-risk the chances to pick the wrong designers I don’t have research data that could specifically object to this comment, I could explain it on a psychological level, but I think it’s not necessary considering what has already been written so far.

Research Software 78

Research Software Feedback Software User Testing Data Visualization 78

Userpilot

NOVEMBER 23, 2023

TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. Instead, follow up with more granular research to find out why exactly they need the feature. You can also trigger in-app messages to recruit beta testers. Ready to dive in to learn more? They lack vision and lead nowhere.

Analytic Tools 99

Analytic Tools Feedback Software Product Research User Testing 99

The Product Coalition

JULY 24, 2020

For example, seemingly simple things like not forgetting to keep your phone charged and to enable audio recording, asking for formal permission to record them, getting the research reward voucher receipt signed, and so on. This is where you can get your eye on people that might be interested and start recruitment from different teams.

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

Andrew Chen

DECEMBER 1, 2021

But at the beginning of the product category, the experience was terrible, especially for the hard side of the network. Match.com and JDate were successful pioneers in this category, which worked despite its flaws. The problem of too many love letters. Online dating was invented at the beginning of the web, in the early 1990s.

Research Software 95

Research Software Books Customer Experience Technical Cofounder 95

Userpilot

DECEMBER 13, 2022

You can always customize your questions to fit the survey channel and customer category. Combining this data with user research and product analytics could reveal the real cause of low NPS. You need to research them, then refine and improve your product according to their needs. Loyal customers are a great source of feedback.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

Userpilot

DECEMBER 8, 2022

Market research and customer discovery help validate ideas and make sure the market is ready for the product. Not having any competition can be an issue as well, because this may mean you’re creating a new product category and users may not realize they have the problem you’re solving. Let’s look at these in more detail.

Feedback Software 98

Feedback Software Research Software User Testing Analytic Tools 98

Userpilot

NOVEMBER 14, 2022

Its focus is on defining the key outcomes your product should deliver through customer and target market research. Move on to customer research. The fact that your MVP is good enough for your users to complete their jobs doesn’t mean that it will be enough to retain them for longer or recruit more cautious categories of adopters.

Product Research 98

Product Research User Testing Onboarding KPIs Research Software 98

The Product Coalition

SEPTEMBER 4, 2020

It might be an actual interview, a recorded session or summary of any previously conducted research. Once, you have all the HMW notes, you group notes based on a common theme or categories. Example: App prototype, Video to test new offering, etc. You can read more about Personas and User Journey Mapping Here User Interview?—?It

Research Software 88

Research Software Feedback Software Technical Review User Testing 88