Userpilot

APRIL 15, 2024

Tools that help identify customer pain points: NPS surveys with open-ended questions. Resource center analytics. Provide multiple support options with a resource center. Based on this, you can optimize your support channels and resources to provide proactive and personalized customer support. CSAT surveys. Path analysis.

User Friction 103

User Friction Customer Communications Analytic Tools Feedback Software 103

Alchemer Mobile

DECEMBER 21, 2022

Here are examples of a few demographic data categories: Age. This takes some basic research but tools like Statista can help you quickly gather high-level data. In-app survey tools like Apptentive allow you to proactively hear from up to 90 percent of your consumers. Nationality. How to create mobile surveys.

User Testing 263

User Testing Customer Feedback Feedback Software Product Research 263

Userpilot

JANUARY 12, 2024

TL;DR Funnel charts are excellent tools for visualizing how data flows through a funnel. It is also a great tool for finding outliers. Bar charts are excellent numeric comparison tools, with bar sizes revealing the relative difference in sizes. Its use cases include: Comparing products or categories. A vertical bar chart.

Data Visualization 104

Data Visualization Analytic Tools Onboarding KPIs Research Software 104

Intercom, Inc.

JUNE 2, 2021

Some solutions are resource-heavy undertakings, while others can be achieved more minimally. It ensures we’re focusing on the right areas with the right resources, and it’s the lever that moves the team from the problem space to the solution space ”. But not every problem is equally important. Our simple team alignment framework .

Customer Experience 251

Customer Experience Framework Feedback Software Analytic Tools 251

Intercom, Inc.

NOVEMBER 3, 2022

You’re investing resources in hiring and training the right people, tracking different metrics at different stages, adding more and more complexity with each increase in headcount, use cases, and customers. Natasha Ratanshi-Stein is the founder of Surfboard , a software company that offers scheduling tooling for customer support teams.

Feedback Software 206

Feedback Software Research Software Customer Experience User Testing 206

Alchemer Mobile

DECEMBER 28, 2021

Here are examples of a few demographic data categories: Age. This takes some basic research but tools like Statista can help you quickly gather high-level data. Your targeting can be so much more sophisticated and effective with minimal effort or extra resources. Nationality. Get started today!

User Testing 246

User Testing Customer Experience Customer Feedback Feedback Software 246

Userpilot

MAY 25, 2022

The terms knowledge base, resource center, and help center are used interchangeably and mean the same thing in SaaS. Split the documentation into modules to help customers find the resources they need without much effort. Track how customers engage with your resources and create more documentation where necessary.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Reporting Tools 105

Userpilot

NOVEMBER 20, 2023

Product teams use the model to evaluate ideas, prioritize features , select tools , assess risks, or allocate resources, to name just a few. All the values for each category should total 1 (e.g., However, in the unweighted frameworks, each of the benefit and cost categories is worth the same. while another is only 0.4

Product Research 101

Product Research User Testing Customer Experience Research Software 101

Userpilot

JUNE 26, 2023

Choosing the right feature request prioritization framework enables product teams to make informed decisions and deliver the maximum customer value possible, especially when resources are limited. The Value vs Effort matrix considers the positive impact of the feature against the resources and time needed to deliver it.

Framework 94

Framework Feedback Software Onboarding KPIs User Testing 94

Intercom, Inc.

SEPTEMBER 22, 2022

The Conversation Automation Solutions (CAS) category is designed for B2B Marketers who are looking for technologies to support marketing, sales, and digital experience optimization aligned to the revenue engine. Businesses can leverage these tools for every customer stage, from evaluation to conversion, to support and expansion.

Reporting Tools 104

Reporting Tools Naming Artificial Inteligence Differentiation 104

Userpilot

OCTOBER 4, 2022

What are the main categories of adopters? The adopter categories divide consumers into groups depending on their readiness to use new products or innovations. This category of adopters wants to protect their social status, so they’re more cautious to support products. What are the five types and categories of adopters?

Feedback Software 97

Feedback Software User Testing Product Research Customer Feedback 97

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. What is marketing resource management (MRM)?

Analytic Tools 96

Analytic Tools Feedback Software Reporting Tools Customer Experience 96

Alchemer Mobile

AUGUST 6, 2020

Included are the most popular responses from our survey, broken down by category. 2020 Mobile App Engagement Benchmarks | Apptentive’s annual mobile app engagement benchmark report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. Advance Your Skills.

Feedback Software 179

Feedback Software User Testing Data Visualization Product Research 179

Userpilot

MARCH 17, 2024

Analytics dashboards are visualization tools that give you an overview of key metrics. TL;DR Analytics dashboards are tools for visualizing key metrics in your business. The top 5 analytics tools are Userpilot , Amplitude , Mixpanel , Google Analytics, and PowerBI. In this article, we’ll discuss 10 analytics dashboard examples.

Data Visualization 94

Data Visualization Analytic Tools Feedback Software Dashboard 94

Product Talk

MARCH 6, 2024

For today’s Tools of the Trade , we caught up with Leann Schneider , Product Manager at Plum. Teresa sat down with Leann to record a video so Leann could walk through what Pendo’s tool looks like and how it works. Welcome to the next edition of Tools of the Trade on Product Talk. I’m here today with Leann Schneider.

Feedback Software 208

Feedback Software User Testing Customer Feedback Customer Experience 208

Userpilot

JULY 20, 2023

If you’re here looking for a tool to implement customer self-service portals, chances are you’ve been struggling to build one by yourself. Thankfully, there’re simple solutions in the market that can help you create an efficient resource center, that integrates smoothly and is 100% self-service.

Embedded Analytics 98

Embedded Analytics Reporting Tools Data Visualization Analytic Tools 98

The Product Coalition

JANUARY 26, 2024

In the perfect world, product managers have all the time, resources, and skills to do impeccable, in-depth market and user research. The real world has limited resources, unrealistic deadlines, and new teams that have not been able to do research at all. How well is the solution doing in all of those categories?

User Testing 108

User Testing Product Research Research Software Data Visualization 108

Userpilot

NOVEMBER 30, 2022

A knowledge base is a self-service support portal with different formats of resources that enable customers to troubleshoot their issues. You should offer a variety of resources through your resource center including but not limited to knowledge-base articles, videos , interactive walkthroughs , webinars, etc.

Feedback Software 96

Feedback Software Analytic Tools Reporting Tools Data Visualization 96

Userpilot

APRIL 28, 2023

A knowledge base is a central hub of resources that helps your customers solve problems and learn more about your product. It saves time and resources and improves customer satisfaction by providing self-service support to customers. Wondering how to build a knowledge base in-app for your SaaS product? Let’s dive in!

Analytic Tools 82

Analytic Tools Feedback Software Research Software Data Visualization 82

The Product Coalition

JULY 29, 2022

Just like an app, a website or an eCommerce portal, ML also functions on the accumulation of different tools and technologies. The most basic tool that drives ML is an algorithm. An example of supervised learning is sorting emails into proper categories based on their senders. How does Machine Learning work?

Artificial Inteligence 183

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 183

Userpilot

APRIL 26, 2022

Curious about the Pendo Resource Center? Resource Centers are great for providing self-service support. If built well, a good Resource Center will reduce the load on your support and digital product teams. Let’s examine Pendo to see if its solution can serve the purpose of a modern Resource Center.

Embedded Analytics 98

Embedded Analytics Analytic Tools Feedback Software Data Visualization 98

Userpilot

OCTOBER 25, 2022

A self-service portal is a platform that provides guides and resources to help users get their jobs done. Have clear categories. Choose the right tool. A self-service portal is a platform that provides guides and resources to help users get their jobs done. Have clear categories. Analyze what your customers need.

Data Visualization 95

Data Visualization Analytic Tools Customer Communications Customer Experience 95

Userpilot

NOVEMBER 2, 2022

There is much work to be done, from recruiting and training support agents, to purchasing expensive tools and working shifts. The use of artificial intelligence can be an invaluable tool for improving support without putting too many resources at risk. AI tools are a must in customer service. But is it true today?

Artificial Inteligence 98

Artificial Inteligence Data Visualization Reporting Tools Customer Experience 98

Userpilot

OCTOBER 30, 2023

As SaaS categories become increasingly competitive, customer retention optimization emerges as the key differentiator between thriving and fading companies. The margin can be higher or lower depending on your SaaS category, but you get the gist. Make it super easy for users to get into your tool by implementing single sign-on (SSO).

Feedback Software 94

Feedback Software Analytic Tools Customer Feedback Customer Experience 94

Alchemer Mobile

DECEMBER 21, 2022

Here are examples of a few demographic data categories: Age Gender Location Nationality Next, in order to engage these segments effectively, find out how they’re spending their time online. This takes some basic research but tools like Statista can help you quickly gather high-level data.

User Testing 130

User Testing Customer Feedback Feedback Software Product Research 130

Userpilot

JUNE 20, 2023

Userpilot is an excellent analytics tool that lets you create in-app surveys , trigger them using advanced configuration, and analyze responses on an individual or segment-specific level with detailed dashboards. Ordinal data Also called ranking data, ordinal data are used to group variables into ordered categories.

Data Visualization 87

Data Visualization Analytic Tools Product Research Feedback Software 87

Userpilot

OCTOBER 18, 2023

A customer service survey helps you get into your users’ minds and understand how they feel about your tool. The main customer service survey categories include NPS, CES, and CSAT. To create customer surveys, research the best tool for your product, try survey templates, and decide when and where to trigger your questionnaire.

Data Visualization 87

Data Visualization Reporting Tools Analytic Tools Feedback Software 87

nulab

JANUARY 26, 2022

Try using visualization tools to brainstorm what you hope to accomplish this year. Diagrams are easy to create, and they serve as a visual resource you can keep referring back to throughout your journey. Then, label each circle with categories like “strengths,” “interests,” “motivations,” “expectations,” and “obstacles.”

Data Visualization 94

Data Visualization Travel Customer Experience Analytic Tools 94

Userpilot

MARCH 7, 2024

Analytics tools offer a competitive advantage for companies investing in prolonged product growth. However, not all companies can invest precious resources in an analytics tool. There are different types of analytics tools. Google Analytics Standard is the best free website analytics tool.

Data Visualization 104

Data Visualization Analytic Tools Reporting Tools Research Software 104

UX Planet

DECEMBER 21, 2023

Source: [link] You can also define your structure by categorizing elements and UI templates into categories or sections. Create categories by content type. This categorization will help you create structured and consistent names for elements and templates in your design system. t is convenient, but there are others.

Naming 90

Naming Document UX Reference 90

Userpilot

MARCH 13, 2024

The features then have to be prioritized based on your goals so that the resources are allocated to impactful endeavors. Userpilot is a product growth tool that lets you track feature usage with powerful data analytics, collect user feedback, and build in-app onboarding flows to introduce new features. What resources (e.g.,

Data Visualization 102

Data Visualization Weak Development Team User Testing Feedback Software 102

Userpilot

SEPTEMBER 21, 2022

How can you use knowledge base tools to guide your customers and remove their frustrations while using your product? Best knowledge base tools should also allow you to create easily customizable knowledge bases, enabling you to tweak the styling and design to match your brand and customers. What is a knowledge base tool?

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Userpilot

JUNE 30, 2023

Luckily, Userpilot’s resource center editor gives you full control and lots of fantastic options to choose from. In this article, we’re going to examine Userpilot’s resource center editor in depth. Start with set-up – get a resource center added via the engagement layer.

Analytic Tools 97

Analytic Tools Embedded Analytics Data Visualization User Testing 97

Userpilot

JULY 31, 2023

We will also point our readers toward some amazing resources for development. PMMs need the right tools to help them do their job: project management, team collaboration, customer feedback , analytics, and digital marketing. What tools do product marketing managers work with?

Product Marketing 95

Product Marketing Onboarding KPIs User Testing Marketing 95

Indicative

MARCH 24, 2021

A simplified look at the current data landscape shows that an architecture where companies own and control their own data—where the data warehouse is the central hub connecting to all other tools and a gravity well for all business data—is emerging. Data and the infrastructure around it were expensive and resource-intensive.

Data Visualization 145

Data Visualization Analytic Tools Reporting Tools Customer Feedback 145

Userpilot

NOVEMBER 22, 2023

In this guide, we’ll show you why voice of customer analytics is the most effective way to analyze customer feedback, how to collect customer feedback data, and which tools you should be using for the data collection process! VoC analytics help you identify the right customer analysis tools to use. Streamlined tool stack.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Research Software 102

Userpilot

MARCH 5, 2024

User behavior analytics tools are an essential part of the modern product manager’s toolkit. These robust tools help you track and analyze crucial user behavior data. This article explores the top behavioral analytics tools to help you choose the right one for your needs.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52