Intercom, Inc.

JUNE 23, 2022

In today’s episode, we chat with Amanda Malko about her love of software, the trends she’s seeing in the industry, and how they’re affecting the way businesses operate. So we surveyed and looked at trends that we saw through G2 Track. One is just macro trends in how people buy as people, not even just as businesses.

Feedback Software 118

Feedback Software Research Software Reporting Tools Software Review 118

Userpilot

MAY 8, 2023

What are the main customer onboarding trends to watch out for in 2023? Should you follow customer onboarding trends? With that being said, some trends may simply not be relevant to your use case, so don’t try to implement them just because everybody else is. Fasten your seatbelts and let’s get right to it!

Feedback Software 90

Feedback Software Analytic Tools Customer Feedback Data Visualization 90

TSIA

MARCH 3, 2022

This year is no exception, as pressures are coming on all sides in all company categories. A new year can bring new challenges for product managers, but also new tools and tactics to overcome them.

Product Management 105

Product Management Product Manager Management Management 105

Userpilot

NOVEMBER 22, 2023

Pie charts reflect the proportional representation of different categories within a whole. A stacked area chart is a multilayered graphic that accumulates data points from multiple categories to create a cumulative effect, with each layer representing a different category. It can be either vertical or horizontal.

Data Visualization 105

Data Visualization Analytic Tools Onboarding KPIs Customer Experience 105

Alchemer Mobile

MARCH 23, 2022

Watch the recording of Christy Culp, Apptentive’s Chief Customer Officer and Director of Marketing, Ashley Sefferman, as they discuss 2022 mobile app trends and category-specific benchmarks to help quantify your app’s success. Our annual deep dive into mobile consumer engagement.

Data Visualization 246

Data Visualization Entertainment Healthcare Webinar 246

Indicative

FEBRUARY 12, 2020

New trends, software and applications appear regularly and are continuously expanding the role that data plays in decision making and operations for business. What are the emerging analytical, big data and data management trends for 2020? The post The Emerging Data Trends For 2020 appeared first on Indicative.

Data Visualization 80

Data Visualization Artificial Inteligence Analytic Tools Reporting Tools 80

Alchemer Mobile

APRIL 5, 2022

Collectively, the category had 30-day retention of 73% (67% overall), 90-day retention of 65% (58% overall), and annual retention of 48% (44% overall). Want to see how the Finance category compares to the macro trends we identified in our 2022 Mobile Customer Engagement Report? Download your copy here.

Finance 261

Finance User Testing Feedback Software Research Software 261

Alchemer Mobile

MARCH 29, 2022

In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Healthcare category. Want to see how the Healthcare category compares to the macro trends we identified in our 2022 Mobile Customer Engagement Report?

Healthcare 262

Healthcare User Testing Feedback Software Product Research 262

Userpilot

MARCH 14, 2024

We also cover: Customer analytics categories. There are four categories of customer analytics categories. Perform feature ideation with trend analysis. Customer analytics categories to track behavioral data There are four main categories for analyzing customer data: 1. You’re at the right place. Churn rate.

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Customer Experience 102

Userpilot

APRIL 22, 2024

Customer sentiment dashboards help you generate the following: Sentiment trends over time. Study answer distribution to understand trends. Rather than manually reading continuously accumulating data, your team can immediately focus on trends and areas needing attention. Sentiment distribution. Text response analysis.

Data Visualization 84

Data Visualization Dashboard Customer Feedback User Testing 84

Alchemer Mobile

MARCH 22, 2022

In our 2022 Mobile Customer Engagement Benchmark Report , a study of more than 1,000 apps across a billion mobile app installs, we take a close look at apps in the Food and Drink category. 5 QSR App Trends to Watch. The Food and Drink industry embraced the transition to mobile in 2020, and the investments paid off in 2021.

Reporting Tools 264

Reporting Tools User Testing Data Visualization Feedback Software 264

Userzoom

APRIL 5, 2018

In this post, I’ll pick out a few UX trends I’ve noticed on ecommerce sites over the past year, and some things to watch out for in 2018. The first screenshot is from 2016, and it shows lots of navigation options including the category list on the left of the page. Simplified primary navigation. You can see this on Amazon for example.

UX 87

UX User Testing Data Visualization Customer Experience 87

Alchemer Mobile

MARCH 16, 2022

Download the full report for yourself to see industry-specific data along with more macro trends around loyalty, retention, surveys, response rates, and more. It’s challenging to compare apps across categories due to differences in consumer behavior, particularly when it comes to ratings and reviews.

Feedback Software 246

Feedback Software User Testing Product Research Data Visualization 246

Userpilot

JANUARY 12, 2024

Its use cases include: Comparing products or categories. Each bar can represent a period (say, a month) and be further segmented to show sales across different categories. A stacked bar graph compares two categories of values on Userpilot. Some common use cases for this chart type include: Analyzing trends with different units.

Data Visualization 104

Data Visualization Analytic Tools Onboarding KPIs Research Software 104

Alchemer Mobile

MAY 19, 2022

Only 11% of consumers shifted their emotions throughout the year, trending slightly toward shifting to Risk at 54% (52% overall). Want to see how the Utilities category compares to the macro trends we identified in our 2022 Mobile Customer Engagement Report? The Ultimate Guide to Closed-loop Feedback. Download your copy here.

User Testing 264

User Testing Feedback Software Data Visualization Customer Feedback 264

Alchemer Mobile

APRIL 14, 2022

The Media and Entertainment app category is broad, encompassing everything from news to games to sports, and consumer expectations and behavior vary between industries. When asked, consumers of Music apps generally loved their brand experiences: the category averaged an extremely high Love Percent at 81% (64% overall).

Feedback Software 278

Feedback Software User Testing Technical Review Customer Feedback 278

Alchemer Mobile

MARCH 14, 2022

Trends that will define the year in mobile—and beyond. This report contains data from the following app categories: Finance. If 2020 was the shift to mobile, 2021 was the year we saw it reflected in the numbers. Alongside the continued app economy boon, mobile retention, interactions, ratings, and expressed emotion flourished.

Data Visualization 263

Data Visualization Reporting Tools User Testing Customer Feedback 263

Userpilot

FEBRUARY 13, 2024

For example, when creating a user retention graphic, your purpose may be to communicate trends and changes in retention over time. With this in mind, you’ll need a chart with a trend line that illustrates patterns in your retention rate over a period. It is ideal for showing how data is shared among distinct categories.

Data Visualization 98

Data Visualization Analytic Tools UX User Testing 98

Userpilot

APRIL 21, 2024

Shows the trend of new user sign-ups every week for the last 90 days. Activation Conversion Trend. Tracks the trend of the conversion rate from new signups to activation (reaching the ‘Value Moment’) over the last 90 days. Time to Activation Trend. Recommended metrics include: Monthly New Sign-ups.

Data Visualization 100

Data Visualization Onboarding KPIs Dashboard Analytic Tools 100

The Product Coalition

JANUARY 6, 2024

You can start by going one type after the other and ask yourself if you see competition in that category. Then, just to make sure you didn’t miss anything, map the companies you have in mind in each category and see if anything is missing. You need to dive into the category level, not (yet) to the specific competitor level.

User Testing 118

User Testing Customer Experience Customer Feedback Presentation 118

Alchemer Mobile

MARCH 16, 2021

Three main trends took place: massive drops, huge spikes, and higher frequency of app usage. This year, we expanded the number of app categories included in our data to give an industry-specific point of view to mobile app engagement strengths and weaknesses. Almost all apps experienced significant change in their DAU due to COVID-19.

Data Visualization 246

Data Visualization Reporting Tools Feedback Software User Testing 246

Alchemer Mobile

APRIL 12, 2022

90-day retention after seeing a Love Dialog was extremely high for this category at 76% (79% overall), but particularly in Auto at 85%. Want to see how the Travel category compares to the macro trends we identified in our 2022 Mobile Customer Engagement Report? Key Mobile Strategies for Travel Apps During the Reopening Process.

Travel 261

Travel User Testing Research Software Feedback Software 261

The Product Coalition

NOVEMBER 23, 2021

Here are a few research tools you can use: Google Trends ?—?Google Google Trends is a keyword research tool that enables you to see breakout topics and significant trends. A visibility score can tell you how easy the product category is to spot, look for analytical tools that mention this. Instagram ?—?Instagram

Branding 142

Branding Data Visualization Analytic Tools Reporting Tools 142

Alchemer Mobile

MAY 18, 2022

Want to see how the Business Services category compares to the macro trends we identified in our 2022 Mobile Customer Engagement Report? Product Lessons from Experts at Disney, Redfin, and T-Mobile. So, You’ve Collected Customer Feedback – Now What? Download your copy here. DOWNLOAD THE FULL 2022 BENCHMARK REPORT HERE.

Data Visualization 264

Data Visualization Reporting Tools Feedback Software User Testing 264

Alchemer Mobile

FEBRUARY 18, 2021

For the travel category, the data looked vastly different than any other industry. In fact, a new “Helpfulness” category was added to Apple’s 2020 awards. If you see a trend of people who were previously happy with your service suddenly switch to unhappy, you know it’s time to intervene. Helpfulness.

Travel 230

Travel Feedback Software User Testing Strategy 230

Alchemer Mobile

SEPTEMBER 3, 2020

There are three main trends taking place: Massive drops. For example, apps that historically seen predictable weekly trends in usage are now seeing entirely new patterns. ? Below, you see two apps in the Travel category , but the industries are different. Huge spikes. Higher frequency of app usage.

Travel 246

Travel Feedback Software Research Software Data Visualization 246

Alchemer Mobile

MARCH 18, 2021

Apptentive’s annual Mobile App Engagement Report serves as a baseline to help app publishers across categories understand their app’s engagement strengths and areas for improvement. Three main trends took place: massive drops, huge spikes, and higher frequency of app usage. There are 10 categories, 20 subcategories in this.

User Testing 173

User Testing Webinar Data Visualization Feedback Software 173

Userpilot

MARCH 14, 2024

The path exploration report can reveal these trends. Apart from the 4 dimensions listed by default (Event name, Gender, Country, Device category), you can add others from various categories by clicking on the plus button. Page path and screen class – when you want to focus on specific URLs (and screen categories).

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

The Product Coalition

AUGUST 29, 2023

Understanding the Expansive Data Landscape To navigate the realm of data-driven decision-making, it’s essential to comprehend the various types of data at your disposal: Quantitative Data: This category encompasses numerical information such as sales figures, user engagement metrics, conversion rates, and other quantifiable data points.

Data Visualization 123

Data Visualization Customer Feedback Analytic Tools Artificial Inteligence 123

The Product Bistro

NOVEMBER 13, 2021

It is a multi-step process to go forth in Ghost, and because Ghost lacks the second dimension of taxonomy that pervades Wordpress (categories and tags), some jiggery-pokery needed to be performed. Too many tags (as all the tags were combined with the WP categories, and the resultant mess was like I went 2 months between haircuts).

Analytic Tools 195

Analytic Tools Embedded Analytics Inbound Customer Experience 195

Alchemer Mobile

MAY 28, 2019

Customer centricity and engagement are the hot topics of this year’s business conversations, especially for apps in the Lifestyle category. Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Lifestyle apps. 3 tips for Lifestyle apps.

Feedback Software 223

Feedback Software User Testing Customer Feedback Customer Experience 223

Alchemer Mobile

APRIL 21, 2022

Want to see how specific categories compare as well as the macro trends we identified in our 2022 Mobile Customer Engagement Report? Instead, they ask for feedback from happy and unhappy customers alike, which allows teams to holistically understand what’s driving their customer experience and how they can have a bigger impact.

Product Research 264

Product Research User Testing Customer Feedback Data Visualization 264

Alchemer Mobile

APRIL 25, 2019

In order to fully understand how your app’s experience compares with the market, it’s important to look at benchmarks in your specific app category. Our 2019 Mobile Benchmarks by App Category report looks at trends and differences across popular app categories, with a focus on Travel apps. 3 tips for Travel app success.

Travel 211

Travel Feedback Software Data Visualization Reporting Tools 211

Alchemer Mobile

MARCH 31, 2022

Want to see how specific categories compare as well ase the macro trends we identified in our 2022 Mobile Customer Engagement Report? What is the Voice of the Customer (VOC)? Live By the Fan or Die by the Mob, Which Side are Your Customers On? 15 of the Best Customer Trust Quotes. Download your copy here.

User Testing 263

User Testing Feedback Software Customer Experience Customer Feedback 263

UX Studio: Product Management

JUNE 7, 2019

Technology today has started to unfold around us to change our lives for good, and it’s vital for UX Designers to keep up-to-date with the latest digital trends in the industry. Digi-capital predicts AR/VR industry will be worth 150 billion dollars by 2020, remaining one of the biggest tech trends in the upcoming years.

Technical Review 84

Technical Review Data Visualization Artificial Inteligence Analytic Tools 84

Alchemer Mobile

APRIL 11, 2019

Although all apps are published to the same app stores, customer expectations and use cases vary tremendously between app categories. In order to fully understand how your app’s experience compares with the market, it’s important to look at benchmarks in your specific app category. Profile of an average app in the Finance category.

Finance 203

Finance Feedback Software User Testing Data Visualization 203

Reveal

DECEMBER 11, 2023

Trendlines: Unlock the power of trend analysis with trendline capabilities. Category Level Colors Across the Dashboard Consistency is key when presenting data. With category-level colors across the dashboard, you can ensure that specific values maintain the same color throughout, enhancing clarity and understanding.

Data Visualization 94

Data Visualization Analytic Tools Customer Feedback Dashboard 94