Intercom, Inc.

MARCH 7, 2022

Head over to our changelog for more insight into just how conditional paths can increase efficiency for your team. While your teammates enjoy increased efficiency, your customers now receive answers faster, without needing to complete validation paths prior to being served an answer. Maintain content uptime with articles versioning.

Data Visualization 104

Data Visualization Reporting Tools Customer Experience Onboarding KPIs 104

Userpilot

JANUARY 21, 2022

UiPath includes a table of content with its changelog that allows users to navigate the updates included in the current release and easily access previous documentation. Your changelog is not your blog – it should go straight to the point and show how your product is better. UiPath’s product release notes.

Feedback Software 96

Feedback Software Analytic Tools User Testing Customer Feedback 96

Userpilot

SEPTEMBER 8, 2022

Changelog with release notes. A changelog in your release notes carefully outlines the fixes and additions made, such as the one below: Retool Release Notes. Search results should be well-refined, providing users with quick links to relevant articles for their search terms. Are there any new features or updates to existing features?

Feedback Software 98

Feedback Software Customer Experience User Testing Customer Feedback 98

Intercom, Inc.

JUNE 12, 2018

To keep up to date with the latest updates and changes, you can see our full changelog here. This is in addition to our other follow-up actions including, assignment, sending leads to Salesforce and tagging. We’ve learned many lessons from years of making tough product decisions.

User Testing 174

User Testing Customer Experience Inbound B2C 174

Userpilot

MAY 17, 2022

To successfully add new product features, you need to engage with your customers to understand their needs, find gaps in your current product, validate ideas before development, send feature announcements to your users, and frequently update the changelog. Keep an updated changelog. In-app modal announcement – Userpilot.

Feedback Software 97

Feedback Software User Testing Product Research Customer Feedback 97

Roy Madden

AUGUST 17, 2018

See the detailed changelog below. ). Here is a more detailed changelog for this week’s bug hunt: Scroll and tap to open conflict (via Jesse Flanagan, John, and Kireet). We are also getting a lot of great bug reports. Please post it in the “general” channel.

Feedback Software 40

Feedback Software Customer Experience User Testing Customer Feedback 40

Intercom, Inc.

FEBRUARY 27, 2019

To keep up to date with the latest updates and changes, you can see our full changelog here. Or if you don’t want to start a meeting right now but still want to capture the lead, you can invite them to scheduled a planned video call in the future. . Install from the App Store , or find out more h ere.

Reporting Tools 106

Reporting Tools Data Visualization Messaging Books 106

Intercom, Inc.

APRIL 3, 2019

To keep up to date with the latest updates and changes, you can see our full changelog here. Give your customers a flawless support experience by having your data all in one place. Install from the App Store , or find out more here.

Customer Experience 112

Customer Experience User Testing Data Visualization Messaging 112

The Product Coalition

MAY 8, 2023

Closing the loop doesn’t mean publishing a changelog entry or a blog post. Role 3: Closing the customer feedback loop from Customer Success The last role of Customer Success teams in customer feedback systems is to close the loop. Closing the feedback loop means sending a follow-up with customers when you act on their feedback.

Feedback Software 133

Feedback Software User Testing Customer Feedback Research Software 133

Intercom, Inc.

DECEMBER 4, 2018

To keep up to date with the latest updates and changes, you can see our full changelog here. Now, you can also segment your NPS, CSAT or CES in the Wootric dashboard based on Intercom user filters, so you can understand the “why” behind the score and prioritize projects that will improve customer experience.

Customer Experience 99

Customer Experience Differentiation Onboarding KPIs Customer Feedback 99

Mixpanel

FEBRUARY 8, 2022

Annotations can act as a type of changelog , so we never have to again ask “what changed?” For teams larger than one person, this is often a question that needs to be crowdsourced—and, admittedly, our memories of exact dates and times are usually pretty fuzzy. because it’s right there for us to see! .

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Crowdsource 105

Intercom, Inc.

NOVEMBER 5, 2018

To keep up to date with the latest updates and changes, you can see our full changelog here. You can also use that data in searches to find the specific company and contact info you need. Install from the App Store or find out more here.

Customer Experience 120

Customer Experience Data Visualization Analytic Tools Customer Feedback 120

Intercom, Inc.

OCTOBER 1, 2018

To keep up to date with the latest updates and changes, you can see our full changelog here. Spinify pulls key activity information from your Intercom account and turns it into a leaderboard that you can use to monitor and display team member progress against key targets. Install from the App Store or find out more here.

Data Visualization 99

Data Visualization Onboarding KPIs Customer Experience User Testing 99

Intercom, Inc.

FEBRUARY 6, 2019

These tiers helped to define what activities we’d do around launches and this could include everything from updating the changelog to posting on social media, creating video content and more. . Initially, this was a very successful framework for us.

Product launches 170

Product launches User Friction User Testing Messaging 170

Roy Madden

SEPTEMBER 14, 2018

Here is the detailed changelog: Fixed “Edit source settings freeze” Thank you Paul Adams and DCDawg. Please let us know in the #general channel of the Lab Slack. Question 2 – Do you use Feedly on an iPad? Did you join the new #ipad channel on Slack?

Article 40

Article 40

Centercode

MARCH 20, 2019

Once your mobile beta test is up and running, keep a changelog and notes on where you can tweak and adjust. Making sure your product gets to testers a few days beforehand ensures a timely start to your mobile beta test. 10) Keep a Project Log. Even a detailed and thorough test plan has room for improvement.

User Testing 75

User Testing Product Research Testing Feedback Software 75

Userpilot

OCTOBER 24, 2019

One of these is a changelog. You can then provide a notification whenever you release an update, or even display your changelog automatically. Fortunately, there are a lot of in-app marketing techniques you can use to drive product engagement. This is essentially a list of changes you make to your product.

Analytic Tools 78

Analytic Tools Data Visualization Customer Experience Product Research 78

Userpilot

JUNE 26, 2023

Here are its key features: In-app surveys for collecting feedback and feature requests Integrations with 3rd party tools to collect feedback from other sources Feedback analytics – both qualitative and quantitative Roadmap and prioritization features User segmentation Changelog for feature and update announcements. Canny feedback tool.

Feedback Software 92

Feedback Software Analytic Tools Research Software Customer Feedback 92

Intercom, Inc.

JULY 26, 2018

To keep up to date with the latest updates and changes, you can see our full changelog here. Plus your support team will be able to seamlessly insert articles into chats. Install from the Intercom App Store or find out more here. We’ve learned many lessons from years of making tough product decisions.

Onboarding KPIs 112

Onboarding KPIs Embedded Analytics Feedback Software Data Visualization 112

Userpilot

FEBRUARY 2, 2022

The link to the changelog means customers have the chance to explore in more detail and potentially discover new features. Another tactic is slotting product update information into the context of user flows, as Miro has here. Modal from Miro highlighting two new features with a link to full release details.

Feedback Software 97

Feedback Software Research Software Data Visualization User Testing 97

Userpilot

OCTOBER 6, 2022

Your website is a core aspect of customer communication management, sharing information with visitors through notification banners , blog posts, changelogs, etc. Email is another popular communication channel that can be used to share all kinds of news and reach people who are less active in the app.

Customer Communications 89

Customer Communications Feedback Software Research Software Analytic Tools 89

Userpilot

AUGUST 31, 2021

Retool makes it really easy to skim through their changelog by grouping updates according to categories like "minor", "improvement" and "new." For example, instead of "update to domains", they write "we'll help you find the right custom domain for your business."

Feedback Software 98

Feedback Software Analytic Tools User Testing Data Visualization 98

Userpilot

MAY 12, 2022

Don’t spam existing customers – use a changelog newsletter. However, when Figma launched FigJam, a much simpler tool, they used email to reach out to churned Figma users. Figma announcing FigJam to re-engage churned users. Your users’ time is precious, so be considerate when announcing new product launches and changes.

Feedback Software 98

Feedback Software Research Software Product launches User Testing 98

The Product Coalition

MAY 8, 2018

guidelines for system’s configuration and installation, operating instructions, list of files included, troubleshooting, changelog, detected bugs), Requirements files (requirements.txt, package.json) that contain the lists of packages to install when setting up the environment, Description of key algorithms (e.g.

Feedback Software 60

Feedback Software Research Software Software Review User Testing 60

Userpilot

NOVEMBER 18, 2021

From here an existing customer can see new features, product updates, and read the full release note when they click on the CTA ‘open changelog’. There's an update modal that shows when you log in. However, no one wants to read a full release note in-app. Moreover, they don't constantly check your release page.

Feedback Software 89

Feedback Software Product Research User Testing Customer Experience 89

Intercom, Inc.

DECEMBER 2, 2019

To keep up to date with the latest updates and changes, check out our full changelog here. Recognize customer milestones, reward prospects for attending sales demos, offer “thank you” gifts to survey respondents, and more! . Install from the App Store , or find out more here.

Outbound 38

Outbound Customer Experience Customer Feedback User Testing 38

Intercom, Inc.

APRIL 12, 2019

We’ll also communicate major releases here on the blog and maintain the changelog for all releases on the Android and iOS Github release pages. To keep up with the status of each mobile SDK version and the schedule of deprecation, visit our Android and iOS developer docs. Lessons learned developing our deprecation plan.

Customer Experience 21

Customer Experience User Friction Framework Engineering 21

Userpilot

OCTOBER 7, 2020

Blogs – There are two cases where blogs are particularly helpful: firstly, for presenting detailed changelogs of all your updates over a time period; secondly, where you need to bring user stories to the fore. It’s very easy to turn a community against you by not playing fair.

Onboarding KPIs 76

Onboarding KPIs Customer Experience Analytic Tools User Testing 76

Userpilot

DECEMBER 11, 2019

Finally, Canny offers you a simple changelog. You can then create a simple roadmap using the ideas generated by your users. Any users interested in a feature request will be kept updated on its progress. You can communicate any new feature releases or updates to your users, closing the feedback loop.

Data Visualization 55

Data Visualization Feedback Software Research Software Analytic Tools 55

Intercom, Inc.

NOVEMBER 29, 2018

It became clear that developers need to be able to assess the changes in a single place with a very clear, in-depth changelog. So, we conducted research sessions with our users to understand how they use our platform APIs as well as other platforms and the main problems that they face.

Research Software 29

Research Software Feedback Software User Testing Product Research 29

Userpilot

SEPTEMBER 26, 2019

Instead, you’ll generally just update your changelog with any updates you make. These micro releases can happen virtually all the time, and represent gradual improvements to the stability of the product. As a result, you probably won’t be producing a full launch for each and every iteration. Major and minor release notes examples.

Research Software 47

Research Software Feedback Software Embedded Analytics Webinar 47

Crafty CTO

APRIL 17, 2023

What are people “sleeping on” … I’m borrowing the “sleeping on” reference from an interview Willison did on the Changelog podcast , where he said : This is the thing I worry that people are sleeping on. So Welcome To S1E4.

Artificial Inteligence 8

Artificial Inteligence ChatGPT CTO Coach Fractional CTO 8