Intercom, Inc.

JUNE 14, 2018

Looking for an example of a happy, high performing product team? I hosted Laura on our podcast to learn everything from why assembling a great product team is like pulling off a heist, to tips for improving collaboration and marrying business needs with user goals. Do a lot of companies and designers overlook that part?

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Weak Development Team CTO Coach Onboarding KPIs Fractional CTO 190

Intercom, Inc.

APRIL 22, 2021

For those who don’t know him, Will has over 10 years of experience in the likes of Yahoo, Digg, Uber, and Stripe, and he’s currently the CTO of Calm , the mindfulness app that helps millions of people to lower their stress levels and sleep better. If you’re a senior engineer and want to further your career, what skills should you develop?

Technical Review 274

Technical Review Leadership CTO Coach Weak Development Team 274

Intercom, Inc.

AUGUST 11, 2020

They equate “white” with “good” and “black” with “bad.”. Other companies were already taking steps to address this language within their organizations. So Sam wrote an open letter to our Research & Development department at Intercom, stating what the problem was with these terms and that we needed to address them immediately.

Technical Review 289

Technical Review Software Review Systems Review Fractional CTO 289

UX Studio: Product Management

NOVEMBER 8, 2021

We analyzed dozens of Sacramento web design companies at UX studio to create our independent list of best-rated Sacramento web design firms. This article summarizes companies that offer product design services and the most frequent questions to help you pick the best web design company in Sacramento, California.

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Research Software User Testing Technical Review Product Research 77

Userpilot

JULY 27, 2023

SaaS companies have many moving parts, and it can be difficult to determine who does what. Before hiring, assess your current needs and hire as your company grows. Chief Operating Officer: Responsible for overseeing day-to-day operations, providing strategic advice, and managing the company’s operations.

Research Software 89

Research Software Feedback Software Analytic Tools Onboarding KPIs 89

Mironov Consulting

APRIL 15, 2023

In my experience, there’s usually a fundamental misalignment between two broad groups at software companies – especially B2B/enterprise companies — that I’ve been thinking/writing for a while.  One On either side, it’s easy to assume bad intent or have this get personal.  Almost

Software Review 125

Software Review Customer Experience User Testing Technical Review 125

The Product Coalition

DECEMBER 19, 2021

Along with the founders (the CEO and CTO), most of the employees in the company at the time were developers. Most companies hire a product manager (and other positions) too late. Photo by Tolga Ulkan on Unsplash When I joined Twiggle as their first VP Product I was the thirteenth employee. You should begin much earlier.

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Product Management Product Manager User Testing Weak Development Team 163

Melissa Perri

JULY 14, 2016

When I replay this scene in my head, I can hear the CTO very audibly yelling (slash pleading) with our product team. This didn’t sit well with the CTO because in reality he didn’t want a strategy, he wanted a plan. To create a backend system that will allow the sales team to manage their leads.” YOU NEED A STRATEGY.”

Product Strategy 304

Product Strategy Onboarding KPIs Strategy Transportation 304

The Product Coalition

NOVEMBER 7, 2019

Before it became a world sensation, the company was called Tiny Specs, and their initial product had nothing to do with collaboration in the workplace. The company decided to pivot, and focus on developing what they initially thought of as a more convenient tool for internal business communication.

Technical Review 60

Technical Review Feedback Software Fractional CTO Weak Development Team 60

Johanna Rothman

AUGUST 11, 2022

Many agile teams and product leaders assume they can make many product decisions on their own. ” However, as the teams work together and explore the product, they assume they can decide on the designs and architecture. Product leaders assume they can plan and replan the product backlog, based on the team's learning.

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Fractional CTO Data Visualization Weak Development Team Product Research 102

Amplitude

FEBRUARY 6, 2019

How do you foster productive discussions about uncertainty that 1) don’t end up in analysis paralysis, and 2) don’t end up making you appear “weak” or “unprepared”? Product teams are particularly prone to it. Product teams are particularly prone to it. Why did I resist this ask from the CTO? I resisted. Why did he insist?

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The Product Coalition

JULY 17, 2018

to find this year’s top app development agencies. After reading a bunch of content from other app development professionals, journalists, tech bloggers and the like, we realized that there are many good companies out there, and that everyone has a different favorite. companies that everyone agrees are awesome at what they do.

Research Software 60

Research Software Weak Development Team Development CTO Coach 60

Bain Public

MAY 26, 2022

Over the last decade, there has been advancements in the product world where the CEO is no longer the only one who calls the shots; now, there is a Product Leadership Team (PLT) who is supposed to work collaboratively with the product manager on defining the next set of features of a product.

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Leadership Weak Development Team Product Management Product Manager 52

Mironov Consulting

SEPTEMBER 14, 2020

Over the last three decades, across 10 full-time jobs and 150 consulting clients, I’ve headed up product teams 18 times (mostly as interim VP ) and helped another dozen companies choose their Head of Product. First, I observe that product titles and roles vary wildly across companies: there’s no consistency even within a segment.

Reporting Tools 145

Reporting Tools Analytic Tools Onboarding KPIs Data Visualization 145

The Product Coalition

SEPTEMBER 29, 2020

As a Product Manager, you’re a team player who guides product development along its chartered course, but you have to do that without being the literal captain of the ship. Influence without authority is the skill of driving product development and ‘telling people what to do’ without formally being authorized to do so.

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PMLesson's Ace the PM Interview

MAY 14, 2021

These are: Managing technical team members Managing technical development (pushing product design, driving the development cycles, establishing strategy, and help solve technical challenges) SWEs who transition into EM may find that their time is spent differently in management than their IC days.

Software Engineering 92

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Business of Software Conference

MARCH 8, 2019

Over the past 13 years we’ve spoken to hundreds of founders and CEOs of software and SaaS companies looking to scale their business. This year at BoS Europe we’re answering some of the most common questions we see scaling companies struggling with. How do I lead my team more effectively?

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Fractional CTO Weak Development Team Customer Feedback CTO 40

People-First Product Leadership

MARCH 24, 2024

I’m in Duke Leto’s camp and believe a boss - at any level - should care and be thinking about their team. There was the CTO who recommended I take his job to align product, design, and engineering more closely. We all have good and bad days. I won’t ruin the movie for you. Days where we’re B or C players.

Leadership 52

Leadership Weak Development Team Product Management Product Manager 52

Intercom, Inc.

AUGUST 13, 2019

In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.

Reporting Tools 223

Reporting Tools Research Software Feedback Software Weak Development Team 223

Intercom, Inc.

APRIL 19, 2018

It means reducing choices amongst engineering teams and standardizing technology, so our team can spend as much time as possible delivering value to customers. Our chat covers the origins of Run Less Software, how it has evolved at scale, and how it differs from the equally valid approaches of other engineering teams.

Research Software 192

Research Software Feedback Software Analytic Tools Customer Communications 192

Intercom, Inc.

JANUARY 27, 2022

More, while women have been taking more and more jobs among top technology executives, at big U.S. firms, only 18% of chief information officers or chief technology officers are women. ” Recently, myself and the Content team were discussing the different ways we could approach this important topic.

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Atomic Spin PM

JANUARY 9, 2019

Finding the right custom software development firm for your project is a tough job. Your team also needs good project management, experienced product development, great people skills, and more. Your team also needs good project management, experienced product development, great people skills, and more.

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Weak Development Team Software Developers Software Development Research Software 40

The Product Coalition

OCTOBER 6, 2020

By leading the creation and development of groundbreaking qualitative analysis products, Jared is dedicated to helping companies like Netflix, Sony, and Disney understand how their content impacts audiences everywhere. Automating ways to understand how consumers feel about content is a product specialist’s dream at companies today.

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User Testing Data Visualization Product Research Research Software 145

Modus Create

DECEMBER 16, 2021

Product development is exhilarating. There is something special about a team rallying around a vision and creating a product that users love. . Unfortunately, technical debt can do that to your team. No wonder Forbes calls technical debt the silent company killer. . And that’s on a good day. . What is Technical Debt?

Reporting Tools 91

Reporting Tools Weak Development Team Management Management 91

The Product Coalition

MARCH 23, 2022

The conventional wisdom has been that startups, just like the Fortune 500 companies, need to think about vertical integration, identifying their core competencies quickly, thereby identify areas that the startup needs to focus on in-house versus partnering/outsourcing. Companies could integrate backward and forward.

Startups 126

Startups Fractional CTO Technical Review Software Review 126

Sachin Rekhi

JULY 10, 2019

I always love reading each new book the Basecamp team publishes as they are inevitably chock-full of unique perspectives that preach an approach to working better that goes against conventional wisdom and established best practices. Before even considering a project for building in an upcoming cycle, the Basecamp team always shapes the work.

Weak Development Team 118

Weak Development Team Software Review Customer Experience CTO 118

The Product Guy

OCTOBER 11, 2019

A common thing in product management is business leaders (like the head of product or the CTO) not having clear sight of every problem happening with a product or one specific part of a product. The feeling of underinvestment is very common in product teams. Team allocation scenarios. The Problem.

CTO Coach 127

CTO Coach Reporting Tools Feedback Software Analytic Tools 127

Crafty CTO

APRIL 23, 2024

Inception: Direct Database Access for the Data Team Our immediate need was getting the data science team programatic access to a read replica of our production database, an Amazon RDS Postgres cluster. Our data team could’ve handled it, but the CLI interface would be an ongoing source friction and pain. do you mean, sir?”

Data Visualization 40

Data Visualization Weak Development Team ChatGPT Customer Experience 40

The Product Coalition

JUNE 17, 2019

by Sergey Kizayn, CTO, Intetics. Each individual phase of this life cycle presents unique challenges that can make or break any company. The secret to becoming a successful startup lies in knowing your strengths and weaknesses and overcoming all the obstacles you will face along your journey. No Market Need.

Startups 60

Startups User Testing Reporting Tools Fractional CTO 60

Business of Software Conference

JUNE 27, 2019

Mikey Trafton, CTO, Alamo Drafthouse Cinemas. There are 3 reasons your team isn’t doing what you want them to do, says Mikey Trafton. BoS USA 2018 Mikey Trafton Managing a Badass Team from Business of Software Conference. So I started my company which is called Bluefish 20 years ago in Austin Texas.

Weak Development Team 58

Weak Development Team Reporting Tools Research Software Feedback Software 58

Userpilot

MARCH 7, 2024

Keep reading to learn from the inspiring stories* of: Melissa Kwan – CEO and founder of ewebinar Alice de Courcy – Group Chief Marketing Officer at Cognism Maja Voje – Best-selling Author of GTM Strategist , Go-To-Market Advisor & Mentor to +400 tech startups inc. Sima Banijamali – Sr. What’s your story?

Technical Review 102

Technical Review CTO Coach Startups Feedback Software 102

Intercom, Inc.

JULY 9, 2020

We hear about his time at Atlassian before G2 and the differences in approach to SEO at both companies. And I put together these horrible, bad websites – I’m lucky there’s no evidence of them anymore. Atlassian does not have an outbound sales team. Kevin: Yeah, that’s true.

Analytic Tools 199

Analytic Tools Research Software Data Visualization Technical Review 199

Intercom, Inc.

DECEMBER 21, 2021

Will Larson , CTO of Calm. Des Traynor , Co-founder and CTO of Intercom. Later’s Farhan Virji on adapting B2C support strategies for B2B teams. But despite these differences, Farhan Virji, VP of Customer Happiness at Later, believes that there is actually quite a lot that B2B support teams can learn from their B2C colleagues.

Reporting Tools 118

Reporting Tools Feedback Software Research Software Technical Review 118

Business of Software Conference

MARCH 11, 2020

Previously, he was at HubSpot as Chief Product Officer after they acquired his company Performable. In this (fireless) Fireside chat, we delve into what inspires and motivates David, how he came to start five different companies, and how he leads a high-growth company. What was the first company?

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CTO Coach Weak Development Team User Testing Customer Experience 52

Business of Software Conference

FEBRUARY 28, 2022

In the neutral corner… On the side of neutrality, she discusses the views of people including Demis Hassabis – DeepMind founder, Verner Vogels – Amazon CTO and others who argue broadly that technology is neutral but can be applied for good and bad. As the world’s first web developer puts it. “As

Technical Review 40

Technical Review Technology Systems Review Software Review 40

Mironov Consulting

JUNE 27, 2019

Defining my label carefully, a “product leader” is someone who manages a team of product managers. That maps to titles like Director of Product Management, Group Product Manager, VP of Products, or Chief Product Officer. 1] Designing, Building, and Nurturing a Product Team. What does your team and company need?

CTO Coach 108

CTO Coach Onboarding KPIs User Testing Customer Experience 108

Mironov Consulting

DECEMBER 31, 2017

I strongly advocate a “portfolio pie” model of prioritization, to avoid putting all of our development eggs into the feature basket. Especially in enterprise/B2B, sales teams may have only a handful of major active accounts, each carrying a lot of revenue. More here.)

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Roadmap Fractional VPE CTO Coach Data Visualization 92