Userpilot

APRIL 10, 2023

What do Slack, Spotify, Dropbox, Canva, Zoom, and Grammarly have in common? Apart from offering delightful products, these companies have managed to successfully leverage their freemium strategy to drive product growth. Slack Slack is a go-to instant messaging platform for SaaS businesses and teams.

Feedback Software 84

Feedback Software Analytic Tools User Testing Strategy 84

NextBigWhat

DECEMBER 3, 2020

1/ The Salesforce – Slack acquisition demonstrates. The assumption is that professionals in Slack and professionals in Salesforce can nicely blend together to produce awesome results for customers and shareholders. 2/ Slack and Salesforce grew up totally differently. The org cultures cannot be more different.

Engineering 89

Engineering Marketing Product Management Product Manager 89

Usersnap

JULY 27, 2020

And our Slack integration 2.0 This post is a walkthrough of how we’ve been tracking feature requests from our own customers in Slack. If you’re on Slack, then your customer feature requests should be there too. Complete guide on setting up Usersnap’s Feature Request integration with Slack.

User Testing 95

User Testing Customer Feedback Feedback Software Embedded Analytics 95

Userpilot

JULY 23, 2023

Align your teams with clear communication channels like Slack. Creating a killer go-to-market strategy is critical to the success of established SaaS companies as it is for new brands, and everything rises and falls on how robust your GTM team is. Slack is a good option to consider. Slack account with different channels.

Research Software 80

Research Software Data Visualization User Testing Marketing 80

Userpilot

MARCH 14, 2023

With freemium , companies are able to increase their brand awareness and grow their customer base at a low cost. The freemium pricing strategy is best suitable for early-stage companies still working on their product-market fit and products that are simple to use and satisfy simple user needs.

Feedback Software 97

Feedback Software Analytic Tools User Testing Data Visualization 97

Userpilot

MARCH 16, 2022

In this article, we’re going to look at the onboarding experience for 11 different SaaS companies and draw out valuable lessons you can apply to your own onboarding flows. 2 – Slack. Slack’s onboarding starts directly from their home page. Onboarding starts from the Slack home screen.

Data Visualization 103

Data Visualization Customer Experience User Testing Customer Feedback 103

The Product Cafe

MARCH 22, 2023

However, it can be an interesting time to see how companies grow during these cycles. Marty Cagan in the 2008 SVGP blog said - ‘during the major economic downturn in the late 1990s, various tech companies were impacted, some shut shop whereas some developed their product strategy to take advantage of the eventual recovery.’

ChatGPT 52

ChatGPT Product Research Customer Experience Document 52

Userpilot

JUNE 15, 2021

UX or CS teams who are trying to improve their SaaS user onboarding experience often ask us: Which software companies have the best user onboarding experiences? For example, it’s so much easier to show value for an app like Slack as opposed to an enterprise software that requires a bunch of integrations prior to seeing any value.

Feedback Software 145

Feedback Software Customer Experience User Testing Customer Feedback 145

Userpilot

APRIL 14, 2023

Slack) Customer Relationship Management (CRM) systems (e.g., Best for: medium-size product-led companies aiming to quickly and easily boost user adoption in their web-based products. Best for: mid-size and large companies who want to improve user onboarding for their multiple products, including mobile apps. G2 rating: 4.6

Analytic Tools 97

Analytic Tools Feedback Software Reporting Tools Data Visualization 97

Miro

APRIL 19, 2018

How to make your collaboration in RealtimeBoard seamless with our new Slack integration Over the past few years, we have seen corporate messaging apps like Slack increasingly dominating communications in companies moving towards digital transformation. And […].

Messaging 54

Messaging Branding Blog 54

Userpilot

JUNE 2, 2022

What are some great customer feedback examples that SaaS companies use successfully? In this article, I’ve outlined the best customer feedback examples your SaaS company can leverage to get quality insights from your user base. Collecting customer feedback is essential because it: helps companies make informed decisions.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Product Talk

NOVEMBER 8, 2023

Product leadership coach Petra Wille became fascinated with the idea of Communities of Practice because in her experience, they were the differentiating factor between companies that had successful product orgs and those that didn’t. We primarily gather in Slack. We also do two community calls a month on Zoom.

Product Research 211

Product Research Books Research Software Analytic Tools 211

ProductPlan

FEBRUARY 3, 2021

Which Companies Are Following a PLG Model? Expensify, Slack, SurveyMonkey, Grammarly, and Dropbox are just a few SaaS companies that use PLG as the main driver of acquisition, retention, and expansion. As a result, company overhead costs go down. Growing Sales in a PLG Company. What is Product-led Growth (PLG?).

User Testing 103

User Testing Research Software Customer Experience Software Review 103

Userpilot

OCTOBER 16, 2022

For customer-centric SaaS companies, customer intimacy is indispensable to driving product growth. Customer-intimate companies build deep relationships with customers so only you can offer a solution for their unique needs. Whether it is FB groups, Slack channels, private forums, or Twitter communities. Conclusion.

User Testing 98

User Testing Feedback Software Research Software Analytic Tools 98

Lenny Rachitsky

FEBRUARY 10, 2024

👋 Hello and welcome to this week’s edition of ✨ Community Wisdom ✨ a subscriber-only email, delivered every Saturday, highlighting the most helpful conversations in our members-only Slack community. Read more

Development 52

Development 52

Intercom, Inc.

DECEMBER 13, 2018

As Workplace’s global head, Julien Codorniou has been spending the past few years exploring how to make his department align with Facebook’s mission while executing an entirely different business model that relies on companies promoting community within their workforce. That’s why they’re trying to turn the company into a community.

Feedback Software 151

Feedback Software Data Visualization Customer Experience Certifications 151

Userpilot

MARCH 25, 2021

Offers a variety of integrations including Slack, Mixpanel, and design tools such as Marvel. The post The Best User Journey Tools for SaaS Companies appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. It has multiple private and shared workspaces. User Journey Tool #5: Smaply.

Customer Experience 98

Customer Experience User Testing Customer Feedback User Friction 98

The Product Coalition

APRIL 8, 2020

Was able to provide value within a week of starting at a new company. Due to the Coronavirus I’ve been working from home since day 1, the company isn’t used to working remote, in fact, they switched to work remote a day before I joined ??????? Any new Slack channel I was added to I introduced myself , my role, and who I’m shadowing.

Technical Review 78

Technical Review Product Management Product Manager Software Review 78

Lenny Rachitsky

JANUARY 6, 2024

👋 Hello and welcome to this week’s edition of ✨ Community Wisdom ✨ a subscriber-only email, delivered every Saturday, highlighting the most helpful conversations in our members-only Slack community. Read more

Roadmap 52

Roadmap Management Management 52

Userpilot

FEBRUARY 14, 2024

By integrating Slack and Salesforce, organizations can receive real-time Salesforce update notifications in Slack and link customer interactions with Salesforce records. Trigger in-app experiences in response to changes in the user or company properties in Salesforce. The ability to search and share Salesforce records in Slack.

Data Visualization 101

Data Visualization Analytic Tools Reporting Tools Feedback Software 101

Intercom, Inc.

OCTOBER 27, 2020

Kristen Swanson is the Customer Experience Chief of Staff at Slack , the channel-based messaging platform designed to “make work simpler, more pleasant, and more productive.”. The customer experience team at Slack sits within the product organization. Click here.” Scaling support through conversations.

Customer Experience 179

Customer Experience Feedback Software User Friction User Testing 179

Gainsight

MARCH 15, 2022

And now that customer success (CS) is the carrot every company is dangling to woo the best-and-brightest talent, you’ll often find job descriptions that tout the company’s rock-solid commitment to CS. One CS exec asked us if we had recommendations on how to determine if a company was walking the talk when it comes to CS.

Feedback Software 59

Feedback Software User Testing Customer Feedback Reporting Tools 59

Mind the Product

JUNE 20, 2018

So the technology behind today’s rapidly growing electric kick scooter companies has been around for decades. And there are 11 other companies (Uber/JUMP, Lyft, Skip, Spin, Scoot, ofo, Skip, Razor, CycleHop, USSCooter and Ridecell) who have applied for permits to operate electric scooter sharing in San Francisco alone.

Transportation 93

Transportation Technology Customer Experience Startups 93

Intercom, Inc.

JULY 15, 2021

Here are some tactics innovative companies are using to generate more leads and close bigger deals, faster with Intercom: 1. company size). Typically, the criteria used for qualifying includes website activity, company details, available metadata, and lead-scoring specific to that company.

Outbound 232

Outbound Customer Experience Data Visualization Messaging 232

Usersnap

SEPTEMBER 22, 2022

Companies conducting product surveys , using feedback forms , or requiring lead capture forms may find that one of these other tools better meets their needs. In this article, we’ll take a look at eight of the best Typeform alternatives for SaaS companies. As technology advances, new form builder tools are constantly emerging.

Feedback Software 52

Feedback Software Research Software User Testing Product Research 52

The Product Coalition

AUGUST 23, 2023

To increase the value of the company? I knew why the company existed, but I never thought about the purpose behind the product other than the problem it solved for the customer and the value it delivered. A purpose we could share with the company’s leadership team, customers, and those working on the product. Are you in yet?

Weak Development Team 133

Weak Development Team Customer Experience Technical Review Customer Feedback 133

ProductPlan

FEBRUARY 3, 2021

Growing Sales in a Product-Led Company. Which Companies Are Following a PLG Model? Expensify, Slack, SurveyMonkey, Grammarly, and Dropbox are just a few SaaS companies that use PLG as the main driver of acquisition, retention, and expansion. As a result, company overhead costs go down. Traditional Sales Models.

User Testing 52

User Testing Research Software Customer Experience Software Review 52

Product Talk

SEPTEMBER 1, 2021

Lisa also started a role at a new company called Human API. At her previous company, Airship , Lisa and her team were tasked with solving a recurring problem for their sales team. Lisa now works for a company called Human API, where she’s a Senior Product Manager. Slack is a useful tool for keeping stakeholders aligned.

Product Research 221

Product Research User Testing Technical Review Data Visualization 221

Userpilot

APRIL 3, 2024

Companies like Userpilot, Slack, Figma, Miro, and Calendly showcase successful PLG strategies by focusing on in-app engagement, seamless design, collaboration, and user-friendly solutions, driving growth and customer satisfaction. Here’s how to lay the groundwork that all successful product-led companies do.

Analytic Tools 91

Analytic Tools Feedback Software Customer Experience Onboarding KPIs 91

Intercom, Inc.

AUGUST 8, 2019

? ? ?. Today, we’re dissecting the customer experience at one of the hottest companies around: Slack. As someone who’s immersed in customer-experience questions and concerns day-in and day-out here at Intercom, I was fascinated to hear how Slack’s entire team dedicated itself to thinking about the end-to-end customer experience.

Customer Experience 168

Customer Experience User Testing Research Software Data Visualization 168

DISQO

AUGUST 1, 2019

As a general rule, few companies thrive by competing exclusively on price – around virtually every corner lurks an Amazon to undercut you or a Goldman Sachs to outbid you. Company cultures with differentiated value propositions gain an edge in the war for talent. The mistake is to compete in another company’s game.

Differentiation 40

Differentiation Product Research Transportation Feedback Software 40

DISQO

AUGUST 1, 2019

As a general rule, few companies thrive by competing exclusively on price – around virtually every corner lurks an Amazon to undercut you or a Goldman Sachs to outbid you. Company cultures with differentiated value propositions gain an edge in the war for talent. The mistake is to compete in another company’s game.

Differentiation 40

Differentiation Product Research Transportation Feedback Software 40

DISQO

AUGUST 1, 2019

As a general rule, few companies thrive by competing exclusively on price – around virtually every corner lurks an Amazon to undercut you or a Goldman Sachs to outbid you. Company cultures with differentiated value propositions gain an edge in the war for talent. The mistake is to compete in another company’s game.

Differentiation 40

Differentiation Transportation Travel Education 40

The Product Coalition

MAY 5, 2022

First at Etsy and now at Slack, I’ve helped to grow software solutions from highly adored, niche products to household names serving millions of people every day. It’s also a time to have fun and be creative, pulling in diverse perspectives from inside and outside of the company.

User Testing 138

User Testing Feedback Software Research Software Customer Experience 138

Userpilot

SEPTEMBER 25, 2023

No companies are 100% PLG. Examples of companies that have successfully harnessed the PLG model include Loom, Slack, Groupize , and Canva. PLG companies use a range of user acquisition strategies like word-of-mouth marketing or free trials to attract new users. It’s a popular strategy in the enterprise software space.

Analytic Tools 96

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 96

Product Talk

FEBRUARY 28, 2024

Did Kelsey’s trio instantly absorb continuous discovery and then seamlessly roll it out to everyone else at her company? Kelsey Terry is the former Director of Product at Going , a B2C SaaS company that helps members save between 40–90% off airfare. Kelsey first shared this story in the Continuous Discovery Habits Slack community.

Product Research 239

Product Research Onboarding KPIs Feedback Software User Testing 239

Alchemer Mobile

OCTOBER 14, 2021

Probably the person who started the company, they might come in and sit on your desk or send you a Zoom or a Slack message and say, “I want to go this direction.” “What’s interesting on our side is the Auth0 thought process and philosophy is every company is a tech company or it’s fast-becoming a tech company.

Technical Review 245

Technical Review User Testing Data Visualization Feedback Software 245