Product Talk

JANUARY 4, 2023

We made this decision for two reasons: Our courses are a more cost-effective way for teams to learn the basics of our continuous discovery framework. That meant that at most, I was able to introduce 90–150 people to my continuous discovery framework each year. I joined a Brazilian tech TV show live on air. That’s awesome.

Product Research 160

Product Research Software Review Travel Books 160

Gainsight

JUNE 10, 2021

As the world began to open back up, we were excited to see our Pulse Everywhere conference evolve into a hybrid event. This new focus fulfilled their CS operations goals of reviewing inefficient processes and automating them. . Their success is not only due to their CS team but a CS mindset from the CEO down. Congratulations!

Feedback Software 52

Feedback Software Reporting Tools Customer Communications Data Visualization 52

Business of Software Conference

OCTOBER 11, 2023

9:15 Jason Cohen: Building your Permanent Defensible Strategy Slides from Jason Cohen’s Talk A glass of water at room temperature has 7 septillion molecules Each molecule is moving at twice the speed of sound If aligned, the water would shoot off at that speed (like a watersaw) In tech support, most tickets are produced by small clients, but (..)

Research Software 40

Research Software Feedback Software Analytic Tools User Testing 40

Gainsight

NOVEMBER 1, 2021

Last week, I had the pleasure of presenting at the Technology & Services Industry Association (TSIA) semi-annual conference, TSW 2021, which Gainsight proudly sponsors. Held in Las Vegas, I traveled to the event with Lane Holt, Director of Customer Success, and Denise Stokowski, Group VP of Platform Products and PX.

Customer Experience 59

Customer Experience Data Visualization Customer Feedback Enterprise 59

Business of Software Conference

JULY 7, 2021

Alex A may have little patience to deal with awkward technical queries, and may be willing to make unrealistic promises to get deals to cross the line. Ask yourself what you are doing to encourage the sales team to reflect, review and adapt their performance on a daily or weekly basis. Your sales playbook should be less BS, more BoS.

Research Software 69

Research Software Technical Advisors Customer Experience Data Visualization 69

Business of Software Conference

NOVEMBER 26, 2018

One of the themes that emerged over the course of the conference was the importance of understanding the needs of customers and the metrics you can use to better understand and act on their real, rather than stated, needs. We’ve used NPS to gather evaluation data for the conference for a seven years. pic.twitter.com/cBzVvt2Rtx.

User Testing 103

User Testing Product Marketing Engineering Feedback Software 103

Andrew Chen

NOVEMBER 1, 2018

While there were people thinking about user acquisition and ad tech, and some early consumer teams (like Eric Ries’s IMVU) thinking about cohort curves to mention retention, it hadn’t been centralized into a team that could execute against it. One evolution is the number of books and conferences now dedicated to growth.

Onboarding KPIs 111

Onboarding KPIs Feedback Software User Testing Data Visualization 111

Business of Software Conference

JUNE 29, 2020

Teresa Torres (Product Discovery Coach, Product Talk) – Managing Outputs vs Outcomes from Business of Software Conference. If you just pick what category your product fits in – is the cash cow or – we have these really simple frameworks you just apply the rules, you’ll solve the problem. Transcript.

User Testing 59

User Testing Feedback Software Research Software Product Research 59

Modus Create

MARCH 16, 2020

The implications of the global pandemic are now far larger than most predicted, with direct impact to many industries beyond just health sciences: Global events like conferences, movie premieres, and sporting events are now cancelled. This could mean a strong bounce back for industries like travel, tourism, manufacturing, and agriculture.

Systems Review 52

Systems Review Data Visualization Reporting Tools Technical Review 52

Pragmatic Marketing

AUGUST 17, 2014

On this team, a technical product manager had shown the courage to embrace this new methodology and became the product owner. Although we have a plethora of boxes to cover in the Pragmatic Marketing Framework, being that customer voice is one of the keystones to ensuring success at any and all of them. Take Agile Action.

Agile 70

Agile User Testing Customer Experience Customer Feedback 70

Gainsight

APRIL 29, 2019

And then, we set up frameworks so CS knows when to grab someone from Product to help with an issue. We built a framework that defined the different types of work that was in progress. We established a lot of frameworks that way—now Product can know who they need to contact and which customers are interested in these opportunities.

User Testing 14

User Testing Customer Experience Feedback Software Customer Feedback 14

The Product Coalition

DECEMBER 11, 2018

Because a new trend is quickly gaining traction in tech and product management: remote work. Of course, this was at the same time that communication technologies were being deployed across the world. The generalization of these technologies over the 1950s and 1960s, with the acceleration of IT from the 1970s onwards, did the rest.

Analytic Tools 60

Analytic Tools Technical Review Data Visualization Customer Experience 60

Userpilot

MAY 19, 2021

Starting/Participating In A Conference. Gainsight’s Lead Generating Engine With Online Conferences. Conferences/events. One of his ventures back in 2015 was a business conference called Hustle Con directed towards other entrepreneurs and explaining best practices. SaaS Content Marketing. SEO Keyword Research.

Research Software 119

Research Software B2B User Testing Customer Experience 119

Gainsight

MAY 18, 2023

Samsara’s Customer Success organization is also pioneering digital technologies to orchestrate the customer journey. SAP Concur As the world’s leading brand in travel, expense, and invoice management, SAP Concur continues to lead the sector in digital strategy. to over 4.5 Congratulations, Zendesk!

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52