Roman Pichler

NOVEMBER 6, 2023

The opposite is also true: I’ve seen product people who were excellent at product management, had amazing market insights and great product ideas, but underachieved, as they lacked the right leadership skills. For example, to set product-related goals you might choose to use my goal-setting framework and my strategy and roadmap templates.

Leadership 266

Leadership Customer Feedback Construction User Testing 266

Userpilot

MAY 16, 2022

It’s not a ‘hack’ or a quick fix: it’s a mindset shift in how you approach your user onboarding process. In this article, we’re going to break down what product-led onboarding is and how product teams can implement it effectively to drive customer success. What is the user onboarding process?

User Testing 90

User Testing Customer Feedback Customer Experience Feedback Software 90

Userpilot

DECEMBER 21, 2022

Have you ever wondered how to collect customer feedback efficiently and which voice of the customer best practices to follow? Taking the voice of the customer (VOC) into account is essential when trying to maximize customer satisfaction, improve user sentiment , and get the most out of your marketing efforts.

User Testing 88

User Testing Data Visualization Customer Feedback Customer Experience 88

Intercom, Inc.

DECEMBER 1, 2021

To do this effectively, it’s important to remember that every customer interaction matters when closing a deal. Study any sales coaching blog, podcast, or book and you’ll find plenty of advice on the best ways to coach your sales reps: join their calls, listen to recordings, apply a framework … the list goes on. last Friday.”.

Framework 118

Framework Weak Development Team Technical Review Feedback Software 118

The Product Coalition

JULY 30, 2018

User feedback, it’s surprising how often it’s overlooked or ignored. New Product Managers may be in their first customer facing role, and gathering user feedback is outside their comfort zone. If users don’t find value, they won’t use them, and precious development time was wasted. Why is this an issue?

User Testing 60

User Testing Customer Feedback Feedback Software Customer Experience 60

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. What is user documentation? But great documentation doesn’t happen by accident.

Document 80

Document Analytic Tools Feedback Software User Testing 80

The Product Coalition

JULY 9, 2023

I have also taken time to validate these insights through conversations with other leaders and research. And what truly sets them apart goes beyond technical skills, knowledge of frameworks, or tools. Regular meetings, brainstorming sessions, and an open feedback culture encouraged team members to share their insights.

Research Software 131

Research Software Feedback Software Product Management Product Manager 131

Userpilot

JANUARY 20, 2024

Looking for an effective user engagement analysis tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your user engagement analysis needs. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

JANUARY 20, 2024

Looking for an effective user engagement analysis tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your user engagement analysis needs. Let’s get started!

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Embedded Analytics 52

Userpilot

JANUARY 17, 2024

Looking for an effective user behavior analysis tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your user behavior analysis needs. Looking for a Better Alternative for User Behavior Analysis?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Product Talk

NOVEMBER 22, 2023

These are the customer needs, pain points, and desires that, if addressed, will drive your desired outcome. This is how we’ll evaluate which solutions will help us best create customer value in a way that drives business value. Opportunity solution trees help you resolve the tension between business needs and customer needs.

Research Software 239

Research Software Feedback Software Product Research User Testing 239

Userpilot

APRIL 29, 2024

Your tech stack not only defines the backbone of your business operations but also influences your ability to innovate, scale, and deliver exceptional value to your customers. It encompasses programming languages, frameworks, databases, product analytics tools, etc. Examples of front-end frameworks include React, Vue.js, and Angular.

Analytic Tools 52

Analytic Tools Data Visualization Reporting Tools Definition 52

Ronke PM

OCTOBER 5, 2023

Table of Contents What is customer-centricity? Essential customer experiences to consider. Final thoughts Those products that have changed us and made our lives easier, or even enhanced humanity, have that impact and reach because the people who built those products emphasize customer-centricity above all else.

User Testing 52

User Testing User Friction Customer Feedback Customer Experience 52

Usersnap

JANUARY 8, 2024

From aviation’s decade-spanning aircraft design challenges to construction projects exceeding budgets and deadlines—the common thread is the struggle with unforeseen variables in the real-world. Learn how to use Usersnap for getting product feedback Jump into the example section immediately ? Testing & Feedback 5.

Feedback Software 59

Feedback Software Weak Development Team User Testing Development 59

Roman Pichler

MAY 11, 2021

But the value a product creates is ultimately determined by its users: No product will be successful in the long run if it does not solve a specific user problem, create a tangible benefit, or help the users achieve a specific goal. But the situation is different for product owners in the agile scaling framework SAFe.

Weak Development Team 328

Weak Development Team Product Research User Testing Customer Experience 328

Userpilot

JANUARY 9, 2024

In the world of SaaS, having a seamless user experience can make or break your company's success. This is why conducting a UX audit is so important – to understand where the user experience is lacking and why. TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience.

Analytic Tools 88

Analytic Tools Data Visualization Feedback Software Research Software 88

The Product Guy

NOVEMBER 9, 2017

Why do I need a framework? So to help you achieve this goal, I’ve laid-out a foundational framework that can be used to store and organize incoming product requests into repositories that describe your product’s strategy. Themes, Epics, User Stories. Lastly, User Stories are “chewable bits” that together makes up an Epic.

Framework 138

Framework Agile User Testing Research Software 138

Gainsight

AUGUST 29, 2023

Customer Success (CS) has become a mission-critical discipline in SaaS and beyond, with 97% of the companies we surveyed this year reporting that they have a Customer Success function. In other words, if you’re reading this, chances are you use a Customer Success management platform. But do you have the right one?

Reporting Tools 52

Reporting Tools Data Visualization User Friction User Testing 52

The Product Coalition

MARCH 5, 2024

Challenging an emerging myth that Agile is dead, and providing insight on key principles & tactics to finding success with Agile-based product teams. Agile methods like Scrum are not a one-size-fits-all framework. Nowadays it seems to have an opinion of Agile product methods like Scrum. People are by far the messiest variable.

Agile 105

Agile Data Visualization Research Software Reporting Tools 105

The Product Coalition

AUGUST 6, 2023

What you build is your product’s future, and following Product Development Stages is essential to create a customer-centered product, and also following these stages will help you create better, effective teamwork. Maturity and Maintenance: Maintaining the product, providing updates, and offering customer support throughout its lifecycle.

Feedback Software 109

Feedback Software Development User Testing Customer Experience 109

The Product Coalition

NOVEMBER 27, 2023

The growing number of public vertical SaaS winners worth billions of dollars, such as in health sciences (Veeva), construction (Procore), restaurants (Toast), and banking (nCino), demonstrates how cloud-based and mobile app development specialized to certain industries can become giant businesses. However, you should avoid doing so.

Research Software 131

Research Software Feedback Software Reporting Tools User Testing 131

Split

MARCH 20, 2024

Overall, mature release management capabilities lead to better version control, reduced time-to-market, higher quality production updates, and improved customer satisfaction. Teams simply wrap new features within conditional checks during milestones and manage dependencies via Split’s user-friendly interface.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Usersnap

JANUARY 18, 2024

Why do the most successful product managers always seem to pay attention to the power of a well-constructed NPS survey ? These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. It enables precise, actionable insights for enhancing business performance.

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

The Product Coalition

FEBRUARY 26, 2022

Why have Product Managers stopped speaking to customers? Very sadly, most product managers I meet today no longer talk directly to customers regularly. If you ask; “How many customers did you speak to this week?” My view is that this evolution is bad for product management careers and the customers who benefit from what we do.

User Testing 170

User Testing Weak Development Team Customer Experience Customer Feedback 170

The Product Coalition

FEBRUARY 12, 2024

“Feedback is the breakfast of champions.” -Ken What outcome did it achieve for the user and the customer?” Yet, all I was trying to do was adapt to a foreign format for the meeting and ensure we got the best possible product, one customers would love, into their hands as fast as possible. Ken Blanchard. That never works.

Technical Review 113

Technical Review User Testing Product Research Customer Feedback 113

The Product Coalition

JANUARY 27, 2022

Software project managers deal with long product development cycles and keep changing priorities that disrupt the custom software development process. As a result, a finished software product doesn’t meet customers’ requirements and expectations. In a savvy-tech world, speed enhances the cost of stability, organization, and frameworks.

Reporting Tools 126

Reporting Tools Agile Feedback Software User Testing 126

Gainsight

OCTOBER 20, 2021

You’re getting drilled with feedback and opinions. Here are some benefits of using product-led growth strategies to fuel your efforts: A product focus is a customer focus. When you use user data to inform decisions, it lines your strategy up with the customer experience—and that can boost growth. Customer behavior data.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

BrainMates

MAY 28, 2019

Understanding that product management is not a one person job, SnapComms CEO Chris Leonard and 11 employees, who hailed from customer service, engineering, marketing and sales, attended the Brainmates’ Essentials of Product Management course to start the company product management journey together.

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

The Product Coalition

NOVEMBER 30, 2022

Let’s explore and discover how we can take the Jobs To Be Done framework to the next level and beyond. Many companies think they know what users or customers care about. They may have even talked to potential customers. Jobs To Be Done has given us a better way to approach customer development. It seems so simple!

User Testing 134

User Testing Product Research Research Software Customer Experience 134

The Product Coalition

OCTOBER 30, 2023

This was the third conversation we were having about the product, an app that served our own company along with external customers. And we all know that internal customers take more work to manage. But I also recognized it was a significant change for stakeholders and customers. What about the customer’s goals?

Roadmap 114

Roadmap Feedback Software Onboarding KPIs User Testing 114

Amir Rozenberg

APRIL 12, 2018

.” Just like Rihanna, you might think there are too many frameworks to learn in the testing arena! Now there is a new cross-browser test framework gaining adoption in the community: Gauge , a framework sponsored by ThoughtWorks. So why is a market for another framework? How does Perfecto work with Gauge?

User Testing 54

User Testing Framework Product Research Testing 54

Roman Pichler

MAY 11, 2021

But the value a product creates is ultimately determined by its users: No product will be successful in the long run if it does not solve a specific user problem, create a tangible benefit, or help the users achieve a specific goal. But the situation is different for product owners in the agile scaling framework SAFe.

Weak Development Team 156

Weak Development Team Product Research User Testing Customer Experience 156

The Product Coalition

MAY 31, 2021

Within Autodesk Construction Solutions (ACS), PMs are responsible for their individual product areas. Big scary initiatives and the fear of failure I took on the responsibility to define a strategy for an initiative with complex technical tradeoffs and without clarity on the exact customer needs. But we needed a plan.

Customer Experience 123

Customer Experience Data Visualization Vision Leadership 123

Mixpanel

AUGUST 3, 2023

How can you connect the dots between your best channels and best users? Retain your users How can you develop a customer marketing strategy? What do your best customers have in common? How can you build a strategy around customer value? What channels have the best chance of driving active users? Revenue-led.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

The Product Coalition

MARCH 28, 2022

Customer Empathy Saw a number of memes on this topic (Exhibit A above)?—?clearly, clearly, all of us know the importance of truly understanding the customer problem before we ship a product, testing something with customers perhaps in a lab setting or in a pilot before scaling. the market, competition, customer needs etc.).

Product Research 150

Product Research Product Management Product Manager Weak Development Team 150

Mixpanel

AUGUST 3, 2023

How can you connect the dots between your best channels and best users? Retain your users How can you develop a customer marketing strategy? What do your best customers have in common? How can you build a strategy around customer value? What channels have the best chance of driving active users? Revenue-led.

Analytic Tools 52

Analytic Tools Data Visualization Customer Experience User Testing 52

Mixpanel

OCTOBER 19, 2023

How to build a data culture Don’t focus on tools or data for data’s sake Building a data culture doesn’t mean training everyone on your team to write SQL code or constructing advanced dashboards. For example, as a B2B company, you might want to focus on user growth in a certain customer segment.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Software Review 98