Ronke PM

OCTOBER 5, 2023

Table of Contents What is customer-centricity? Essential customer experiences to consider. Final thoughts Those products that have changed us and made our lives easier, or even enhanced humanity, have that impact and reach because the people who built those products emphasize customer-centricity above all else.

User Testing 52

User Testing User Friction Customer Feedback Customer Experience 52

The Product Guy

NOVEMBER 9, 2017

Why do I need a framework? A research conducted by Alpha UX found that 25% of Product Manager surveyed wished for a clearer product roadmap and strategy. While salary increase is a complex subject with variables outside of our control, I believe that having a clear product roadmap and strategy is every Product Manager’s responsibility.

Framework 138

Framework Agile User Testing Research Software 138

The Product Coalition

MARCH 5, 2024

Challenging an emerging myth that Agile is dead, and providing insight on key principles & tactics to finding success with Agile-based product teams. Agile methods like Scrum are not a one-size-fits-all framework. Nowadays it seems to have an opinion of Agile product methods like Scrum. People are by far the messiest variable.

Agile 106

Agile Data Visualization Research Software Reporting Tools 106

Split

MARCH 20, 2024

Overall, mature release management capabilities lead to better version control, reduced time-to-market, higher quality production updates, and improved customer satisfaction. Teams simply wrap new features within conditional checks during milestones and manage dependencies via Split’s user-friendly interface.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

Roman Pichler

MAY 11, 2021

But the value a product creates is ultimately determined by its users: No product will be successful in the long run if it does not solve a specific user problem, create a tangible benefit, or help the users achieve a specific goal. But the situation is different for product owners in the agile scaling framework SAFe.

Weak Development Team 156

Weak Development Team Product Research User Testing Customer Experience 156

The Product HQ

MAY 10, 2024

You will have to keep abreast with the latest frameworks used by product managers to keep the technical team engaged and motivated. Learn product management frameworks, procedures, and methodologies. Always be Open to Feedback That includes any constructive criticism that they may give.

Startups 52

Startups Customer Experience User Testing Technical Review 52

The Product Coalition

MARCH 28, 2022

Customer Empathy Saw a number of memes on this topic (Exhibit A above)?—?clearly, clearly, all of us know the importance of truly understanding the customer problem before we ship a product, testing something with customers perhaps in a lab setting or in a pilot before scaling. the market, competition, customer needs etc.).

Product Research 151

Product Research Product Management Product Manager Weak Development Team 151

ProductPlan

JUNE 8, 2021

After reading a blog or a book or attending a conference or talk on product management, I’m always excited to try out the new processes and frameworks I’ve learned about. By helping our audience—from sales and marketing to engineering and QA—connect with the customer problem, we will drive better outcomes. Meaningful.

Product Research 97

Product Research User Testing Research Software Feedback Software 97

Roman Pichler

MARCH 11, 2020

Additionally, increase your ability to constructively deal with disagreements and learn to resolve conflicts so that nobody is left feeling frustrated or hurt. The latter includes carrying out product discovery and strategy work , updating the product roadmap , and prioritising the product backlog. Leadership at Multiple Levels.

Leadership 248

Leadership Product Research Customer Experience Agile 248

Roman Pichler

MARCH 11, 2020

Additionally, increase your ability to constructively deal with disagreements and learn to resolve conflicts so that nobody is left feeling frustrated or hurt. The latter includes carrying out product discovery and strategy work , updating the product roadmap , and prioritising the product backlog. Leadership at Multiple Levels.

Leadership 248

Leadership Product Research Customer Experience Agile 248

BrainMates

MAY 28, 2019

Understanding that product management is not a one person job, SnapComms CEO Chris Leonard and 11 employees, who hailed from customer service, engineering, marketing and sales, attended the Brainmates’ Essentials of Product Management course to start the company product management journey together.

Framework 74

Framework Data Visualization Marketing Reporting Tools 74

Userpilot

DECEMBER 18, 2022

After the overnight success of Chat OpenAI, it’s no wonder predictions related to using AI and machine learning to increase our understanding of user behavior , greater automation of low-level tasks , and GPT-4 dominate Product Managers’ and Marketers’ projections for the upcoming year.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Product Research 98

Roman Pichler

JUNE 6, 2023

Here are four examples: Joe, the sales rep, has promised a feature to an important customer without first talking to you—the person in charge of the product. It can be tempting to ignore people issues and focus on product-related tasks like reviewing the product strategy , updating the product roadmap , and refining the product backlog.

Construction 181

Construction Customer Feedback Framework User Testing 181

Modus Create

JANUARY 12, 2021

Never before has the customer been empowered with so many choices and information about those choices. Customers are savvy, informed, and ready to jump ship if a better product or service comes along. The three defining questions for any modern business are: How can we deliver more value to the customer?

User Testing 59

User Testing Customer Experience Technical Review Customer Feedback 59

Mironov Consulting

JUNE 27, 2019

When this gets above 10:1, most product managers seem unable to keep up with their teams, and struggle with tactical short-term deliverables (user stories, sales interrupts, sprint planning, backlog ordering, support escalations, standups, story acceptance). Champion outcomes tied to real customer value, especially in OKRs/KPIs.

CTO Coach 108

CTO Coach Onboarding KPIs User Testing Customer Experience 108

Gainsight

SEPTEMBER 1, 2021

Product growth is a SaaS strategy where you use your product to attract more users, drive higher engagement, and retain more customers. Within those frameworks, the main tactic was to reach out to as many new users as possible and attempt to snag one-off sales.

Analytic Tools 52

Analytic Tools Feedback Software Product Research User Testing 52

The Product Coalition

JULY 24, 2020

Check out more insightful sketches by Jono Hey on sketchplanations.com This article is part of a wider guide on how to establish a product discovery framework in your organization. Up until this point in the blog series, the focus has been all about establishing the framework.

Product Research 78

Product Research User Testing Data Visualization Customer Feedback 78

Revulytics

APRIL 17, 2019

Most software companies want to know more about how their customers and trial users are engaging with their software. Increasingly, they realize raw data isn’t enough: they need actionable insights for optimizing product development, increasing adoption, and growing sales. The solution has a name: software usage analytics.

Data Visualization 66

Data Visualization Analytic Tools Reporting Tools Feedback Software 66

Folding Burritos

FEBRUARY 22, 2016

The reason is that we often fail to be constructive and pedagogic; if we don’t try to change their mindset, we’re sentencing ourselves to be thought of as “those pesky Naysayers.”. and “is this a big enough problem for our customers, that justifies the investment?”. A Mini-framework to Drive Stakeholders Towards Problems.

Analytic Tools 322

Analytic Tools Reporting Tools Data Visualization User Testing 322

Roman Pichler

FEBRUARY 14, 2023

Listen to the audio version of this article: [link] 1 Complement Scrum with a Product Discovery and Strategy Process Scrum is a simple framework that helps teams develop successful products. Otherwise, you might ask the wrong people for feedback on the increments and hence draw the wrong conclusions. But don’t stop there.

Product Research 343

Product Research Feedback Software Research Software User Testing 343

PMLesson's Ace the PM Interview

MARCH 15, 2021

Maybe it’s a new framework, a new product, or even a new industry altogether. Because we have so many users on our platform, data can really help us quickly identify product opportunities or test features. Eye for design What is it: You know a great user experience when you see one.

Weak Development Team 52

Weak Development Team User Testing Feedback Software User Friction 52

Bain Public

SEPTEMBER 24, 2019

Defining the ‘why’ behind your roadmap Product management is a discipline responsible for defining the ‘why’ behind your roadmap. Product managers are there to empower key stakeholders to understand the product or feature as a whole, which includes customer challenges, the business case, product competition, and changing markets.

User Testing 40

User Testing Product Management Product Manager User Friction 40

Gainsight

OCTOBER 17, 2019

Six years ago , people didn’t present about customer success (CS) in the boardroom unless it was a major escalation. It’s part of a broader evolution where boards have realized if they aren’t discussing the company’s clients, product, and customer success strategy, they have a blindspot. Customer Success: retention, health scores, etc.

Data Visualization 45

Data Visualization Analytic Tools Research Software Feedback Software 45

ProductPlan

APRIL 27, 2022

The term comes from real estate, where it conveys the image of a literal green-field site for development, undisturbed by previous construction. Other grocery retailers have released similar apps to customers, but it will be the first time this company builds one. A well-defined user or buyer persona. Feedback from key personas.

User Testing 40

User Testing Research Software Feedback Software Customer Experience 40

BrainMates

SEPTEMBER 23, 2020

Up until now, Product Leaders have had to rely on the approaches and frameworks designed specifically for Product Managers or use generic leadership practices which don’t necessarily cover the unique leadership challenges Product Leaders experience. The 7 key practices of PALM. Self-awareness. Market sensing.

Feedback Software 86

Feedback Software Analytic Tools Data Visualization User Testing 86

Sachin Rekhi

JANUARY 9, 2017

For a SaaS business this may be specifically determining whether you can acquire a customer at a cost of acquisition (CAC) that is well below the customer's ultimate lifetime value (LTV), thus re-creating the "buy low" and "sell high" opportunity. But more broadly, I think it's important to leverage this mindset for all businesses.

Finance 69

Finance Feedback Software User Testing Weak Development Team 69

BrainMates

SEPTEMBER 23, 2020

Up until now, Product Leaders have had to rely on the approaches and frameworks designed specifically for Product Managers or use generic leadership practices which don’t necessarily cover the unique leadership challenges Product Leaders experience. The 7 key practices of PALM. Self-awareness. Market sensing.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization User Testing 52

Usersnap

JANUARY 8, 2024

From aviation’s decade-spanning aircraft design challenges to construction projects exceeding budgets and deadlines—the common thread is the struggle with unforeseen variables in the real-world. Learn how to use Usersnap for getting product feedback Jump into the example section immediately ? Testing & Feedback 5.

Feedback Software 59

Feedback Software Weak Development Team User Testing Development 59

Intercom, Inc.

SEPTEMBER 12, 2019

?. Like the built world, the internet is constructed for the majority. Too often, our online architects fail to take into account differently abled users. Human-centered design, after all, should take everyone into account, not just the standard user. If your users aren’t happy with your service, they’ll move.

Research Software 112

Research Software Data Visualization User Testing Customer Experience 112

The Product Coalition

MAY 31, 2021

Within Autodesk Construction Solutions (ACS), PMs are responsible for their individual product areas. Big scary initiatives and the fear of failure I took on the responsibility to define a strategy for an initiative with complex technical tradeoffs and without clarity on the exact customer needs. But we needed a plan.

Customer Experience 123

Customer Experience Data Visualization Vision Leadership 123

Usersnap

JANUARY 18, 2024

Why do the most successful product managers always seem to pay attention to the power of a well-constructed NPS survey ? These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. It enables precise, actionable insights for enhancing business performance.

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

The Product Coalition

FEBRUARY 26, 2022

Why have Product Managers stopped speaking to customers? Very sadly, most product managers I meet today no longer talk directly to customers regularly. If you ask; “How many customers did you speak to this week?” My view is that this evolution is bad for product management careers and the customers who benefit from what we do.

User Testing 171

User Testing Weak Development Team Customer Experience Customer Feedback 171

ProductPlan

JANUARY 8, 2020

A carefully constructed roadmap can be a powerful tool that can align stakeholders and motivate coworkers. But a neglected roadmap can prove problematic and breed internal dissent. It can also mislead customers, misallocate resources, and erode a product manager’s credibility. It can even jumpstart sales and growth.

Roadmap 46

Roadmap Customer Experience Feedback Software Construction 46

UX Studio: Product Management

AUGUST 17, 2018

Usability testing forms a user experience research method, usually a qualitative one, as the core of UX research. A typical (potential) user of any digital product should be able to interact with it without frustration, and easily accomplish set goals. Usually, you’ll have to fine-tune and customize this method to fit the context.

User Testing 141

User Testing Product Research Research Software Feedback Software 141

Alchemer Mobile

APRIL 14, 2020

How do you manage executive expectations, customer expectations, and technical resources? Can you provide any interesting insights on being a female PM? I run the Customer Success team at Apptentive, and I’m gonna be here today just as a moderator for this panel. How do you give yourself the space to make those big bets?

Technical Review 246

Technical Review Technical Advisors Customer Experience User Testing 246

The Product Coalition

MAY 24, 2021

You get vague feedback on why you didn’t get the promotion, or unclear guidance on what you can do to position yourself for the next one. They lead their teams, building excitement on a product vision, roadmap, and features. They lead meetings, brainstorming sessions, customer research calls, and a multitude of interactions.

Product Research 178

Product Research User Testing Research Software Feedback Software 178

Bain Public

JANUARY 11, 2022

What you want is for stakeholders to build good habits around roadmap completion , but unfortunately, this doesn’t always happen. Because it's normal to get all kinds of new requests — and these usually come in the form of feature wishlists from the CEO, customer success, sales, marketing and engineering.

Product Research 52

Product Research User Testing Research Software Feedback Software 52