Gainsight

JANUARY 17, 2020

There is no shortage of feedback these days. When you’re trying to deliver an exceptional product, it’s easy to get lost in the constant deluge of customer feedback. Your users are likely communicating with your company through multiple channels and it can seem like feedback gets lost in a black hole.

User Testing 117

User Testing Customer Feedback Feedback Software Customer Experience 117

Lenny Rachitsky

APRIL 30, 2024

With fewer than 50 employees, the company has a user base that’s grown to more than (an estimated) 50 million. Fill out this short survey if you use Perplexity regularly, and they’ll reach out to conduct a user interview. We look for strong ICs with clear quantitative impacts on users rather than within their company.

Data Visualization 136

Data Visualization User Testing Technical Review Product Research 136

Roman Pichler

FEBRUARY 14, 2023

It achieves this by using sprints to create product increments, collecting feedback from users and stakeholders, and adapting the product with the insights gained. [1] Otherwise, you might ask the wrong people for feedback on the increments and hence draw the wrong conclusions. But don’t stop there.

Product Research 342

Product Research Feedback Software Research Software User Testing 342

Roman Pichler

JULY 6, 2021

Instead of creating, for example, product strategies and roadmaps and tracking KPIs , you should help the people on your team acquire the right knowledge and develop the right skills so that they can carry out the relevant work on their own. You are also able to skilfully deal with difficult feedback and criticism that others share with you.

User Testing 321

User Testing Product Research Weak Development Team Customer Experience 321

Roman Pichler

NOVEMBER 6, 2023

The opposite is also true: I’ve seen product people who were excellent at product management, had amazing market insights and great product ideas, but underachieved, as they lacked the right leadership skills. For example, to set product-related goals you might choose to use my goal-setting framework and my strategy and roadmap templates.

Leadership 263

Leadership Customer Feedback Construction User Testing 263

Userpilot

NOVEMBER 11, 2021

Product roadmaps is one of the subjects I am probably the most passionate about in the product world. While browsing one of the online communities I am part of, someone commented that outcome-based roadmaps were just ‘regular roadmaps’ anyway, and that: “… Any product manager that knows what they’re doing doesn’t need outcome-based roadmaps.

Roadmap 92

Roadmap Feedback Software User Testing Product Research 92

The Product Coalition

FEBRUARY 12, 2024

“Feedback is the breakfast of champions.” -Ken What outcome did it achieve for the user and the customer?” Yet, all I was trying to do was adapt to a foreign format for the meeting and ensure we got the best possible product, one customers would love, into their hands as fast as possible. Ken Blanchard. Why share now?

Technical Review 116

Technical Review User Testing Product Research Customer Feedback 116

The Product Coalition

JULY 30, 2018

User feedback, it’s surprising how often it’s overlooked or ignored. New Product Managers may be in their first customer facing role, and gathering user feedback is outside their comfort zone. If users don’t find value, they won’t use them, and precious development time was wasted. Why is this an issue?

User Testing 60

User Testing Customer Feedback Feedback Software Customer Experience 60

Intercom, Inc.

MARCH 25, 2019

. “The last thing that you give attention to is what happens when a customer tries to leave” The SaaS industry, unfortunately, is not immune to these poor experiences. Of course, when you’re working in a startup or high-growth SaaS company, the focus is often on maximizing active users and increasing revenue.

User Testing 183

User Testing Customer Feedback Customer Experience Feedback Software 183

Userpilot

JANUARY 7, 2020

Roadmapping is a crucial part of every product manager’s role, but it’s safe to say a lot of PMs don’t particularly enjoy it. Luckily, there are some excellent product roadmap tools out there to help make it more bearable. In this article, we’re going to look at the most popular product roadmap tools. What will the roadmap show?

Feedback Software 105

Feedback Software Roadmap Customer Feedback User Testing 105

Roadmunk

AUGUST 24, 2017

Tight and continuous feedback loops with real customers is common in great products. Yeah, we all know feedback will forever be critical to product orgs, but how feedback is ‘looped’ to product teams is just as integral. So how do you transfer feedback to your product team in a “tight and continuous” manner?

Product Research 87

Product Research Feedback Loop User Testing Customer Feedback 87

Alchemer Mobile

NOVEMBER 9, 2022

But if you truly have resourcing issues, it’s always worth talking with your manager to understand your team’s hiring plan as your insight will be helpful in putting together a job description for your next teammate. Customer expectations shift dramatically depending on device. Become an expert in mobile usability.

User Testing 246

User Testing Feedback Software Technical Review Research Software 246

Gainsight

MARCH 24, 2022

Before your product starts booming, you need a product roadmap that charts a clear course to growth. Unfortunately, as a product leader or manager, you’re probably being overwhelmed by feedback from every direction. What is a product roadmap? Answer these questions to help you create your product roadmap.

Data Visualization 52

Data Visualization Roadmap Product Research Onboarding KPIs 52

Mind the Product

OCTOBER 23, 2018

I’ve made a lot of roadmaps in my time. In fact, in the first three years I was at WorldRemit, I counted that I represented our company roadmap in 10 different ways. One of many, many roadmaps. One of many, many roadmaps. Yet most roadmaps have a big problem in common. The Wrong Conversation.

Roadmap 191

Roadmap Development Feedback Software User Testing 191

Alchemer Mobile

AUGUST 27, 2020

Customer behaviors and preferences are shifting daily – as are their emotions. For many mobile product managers, their biggest goal is to create a realistic product roadmap and hit key milestones on time. Learning how to pivot quickly and adjust roadmaps is one of the most important skills a mobile PM can have.

User Testing 246

User Testing Product Research Feedback Software Data Visualization 246

Userpilot

JUNE 29, 2023

Knowledge is power and user documentation is necessary for building it. This comprehensive guide will enable proactive product managers to figure out exactly how to craft documentation that will help users solve their problems and delight them. What is user documentation? But great documentation doesn’t happen by accident.

Document 85

Document Analytic Tools Feedback Software User Testing 85

Ronke PM

OCTOBER 5, 2023

Table of Contents What is customer-centricity? Essential customer experiences to consider. Final thoughts Those products that have changed us and made our lives easier, or even enhanced humanity, have that impact and reach because the people who built those products emphasize customer-centricity above all else.

User Testing 52

User Testing User Friction Customer Feedback Customer Experience 52

Mind the Product

NOVEMBER 1, 2017

A product persona is a fictional character created to represent a set of users that will react to your marketing mix (product, price, place, promotion) in a similar way. Market research and having a customer proxy are prerequisites for a persona workshop. This is the benefit of having a persona for a product. It helps your team by.

Construction 90

Construction Workshop User Testing Customer Experience 90

Roman Pichler

JULY 6, 2021

Instead of creating, for example, product strategies and roadmaps and tracking KPIs , you should help the people on your team acquire the right knowledge and develop the right skills so that they can carry out the relevant work on their own. You are also able to skilfully deal with difficult feedback and criticism that others share with you.

User Testing 156

User Testing Product Research Weak Development Team Customer Experience 156

UX Planet

FEBRUARY 21, 2024

As a Product Designer working in a high-performing software team, I am tasked and responsible for championing user value, ensuring that the end user's needs are met when using the product. For example, a user recruitment would typically take 3 days, same goes for my interview script writing.

Feedback Software 98

Feedback Software Research Software User Testing Product Research 98

The Product Coalition

AUGUST 6, 2023

What you build is your product’s future, and following Product Development Stages is essential to create a customer-centered product, and also following these stages will help you create better, effective teamwork. Clear roadmaps will ensure you reach your goals. As you know teamwork makes the dream work. Bring your ideas to market!

Feedback Software 111

Feedback Software Development User Testing Customer Experience 111

Ronke PM

MARCH 26, 2024

Leaders must ensure their teams understand how their work impacts customers and the organization. Rule 2: Communicate Product Strategy and Roadmap Every organization and product leader handles the communication of product strategy and roadmap differently. Aligning early allows us to influence their roadmap and avoid surprises.

Weak Development Team 59

Weak Development Team User Testing Product Management Product Manager 59

Userpilot

JUNE 7, 2022

Product-centric vs customer-centric: which approach do you use for your SaaS business? By understanding the difference between a product-centric and a customer-centric approach, you can create a strategy that’s aligned with your SaaS growth goals. Have a pricing strategy that encourages users to engage with your product.

User Testing 52

User Testing Customer Experience Feedback Software Customer Feedback 52

The Product Guy

NOVEMBER 21, 2018

Truly understanding your customers and finding ways to improve your product is an overwhelmingly daunting task. Customer discovery is key to informing product strategy and there is a mountain of techniques and methods available for conducting customer discovery. It allows you to tap into the most influential customers.

User Testing 139

User Testing Customer Experience Customer Feedback Product Research 139

Gainsight

AUGUST 30, 2019

As a customer success professional, you talk to your customers every day and gather a ton of feedback straight from the frontlines. What’s really happening to product feedback? I dug into this burning question with customer success (CS) leaders at Pulse 2019. The Core Feedback Loop.

Feedback Software 40

Feedback Software User Testing Customer Feedback Product Research 40

Haines-Group

DECEMBER 11, 2023

Product Management establishes the vision for exactly what we should make, Engineering/Development designs and builds it, and Marketing figures out how to get customers to buy it. Afterall, they each live in different departments with different leaders, and each also has its own perspective about customers that also impacts alignment.

Customer Experience 78

Customer Experience Customer Feedback Vision Agile 78

Split

MARCH 20, 2024

Overall, mature release management capabilities lead to better version control, reduced time-to-market, higher quality production updates, and improved customer satisfaction. Teams simply wrap new features within conditional checks during milestones and manage dependencies via Split’s user-friendly interface.

Release Management 52

Release Management Reporting Tools Analytic Tools Feedback Software 52

UX Planet

FEBRUARY 2, 2024

In simple terms, prototyping helps validate the feasibility of the product or concept by matching it with user expectations and needs. Handing over the prototype of the product or application to its actual users truly reveals how they want to use the product. What happens within the process of prototyping? What is a Prototype?

Healthcare 95

Healthcare User Testing Feedback Software Product Research 95

Roman Pichler

MAY 11, 2021

But the value a product creates is ultimately determined by its users: No product will be successful in the long run if it does not solve a specific user problem, create a tangible benefit, or help the users achieve a specific goal. Stakeholders can be powerful and influential individuals.

Weak Development Team 325

Weak Development Team Product Research User Testing Customer Experience 325

Usersnap

JANUARY 18, 2024

Why do the most successful product managers always seem to pay attention to the power of a well-constructed NPS survey ? These leaders understand that a streamlined NPS tool distills vast customer sentiment into actionable data, guiding strategic decisions. It enables precise, actionable insights for enhancing business performance.

Data Visualization 52

Data Visualization Product Research Customer Feedback User Testing 52

Usersnap

JANUARY 8, 2024

From aviation’s decade-spanning aircraft design challenges to construction projects exceeding budgets and deadlines—the common thread is the struggle with unforeseen variables in the real-world. Learn how to use Usersnap for getting product feedback Jump into the example section immediately ? Testing & Feedback 5.

Feedback Software 59

Feedback Software Weak Development Team User Testing Development 59

The Product Coalition

MARCH 5, 2024

Challenging an emerging myth that Agile is dead, and providing insight on key principles & tactics to finding success with Agile-based product teams. Value People Over Process A core principle of agility is delivering value to users more quickly while adapting to real-world conditions. People are by far the messiest variable.

Agile 108

Agile Data Visualization Research Software Reporting Tools 108

The Product Coalition

OCTOBER 2, 2022

They showed me that being a great product person was enabled with having a great attitude, having empathy for your customers, and influencing your peers with rational thinking. You talk with customers. Be patient It takes time to collect feedback. As a result, I became great at my job and I grew into senior product roles.

Product Management 135

Product Management Product Manager Feedback Software User Testing 135

Lenny Rachitsky

APRIL 7, 2024

Brought to you by: • Orb —The flexible billing engine for modern pricing • Dovetail —Bring your customer into every decision • Vanta —Automate compliance. Normalize feedback: Create a culture where giving and receiving feedback is encouraged and valued.

User Testing 55

User Testing Customer Feedback Feedback Software Customer Experience 55

ProductPlan

JULY 24, 2020

We spend lots of time thinking about the best way to deliver our product roadmaps , give presentations, run effective meetings, and create stakeholder alignment. And there may be no more valuable type of email than a customer interview email that solicits customer feedback. Tell them what you want.

Customer Feedback 77

Customer Feedback User Testing Customer Experience Product Research 77

Mironov Consulting

DECEMBER 31, 2017

I get pulled into lots of discussions among product managers about the best ways to represent (and then present and present and present) roadmaps or backlogs, especially to internal sales/marketing/support audiences. Each functional group has its own product priorities, so each wants a different roadmap. Just sign here.”)

Roadmap 92

Roadmap Fractional VPE CTO Coach Data Visualization 92

Mind the Product

SEPTEMBER 20, 2018

They work at the intersection of the User Experience, Business, and Technical teams, and have the opportunity to tap into the collective knowledge of these teams, in addition to their own interactions with the market. Product managers have a unique view on what’s happening across the business, provided the relationships are working well.

User Testing 149

User Testing Customer Feedback Customer Experience Product Research 149