Userpilot

NOVEMBER 23, 2023

How is the outcome-based roadmap different from regular roadmaps? Dave Martin on how product roadmaps kill outcomes. TL;DR Regular roadmaps kill outcomes by forcing teams to think in the categories of features and timelines. As companies scale, they often cannot satisfy customer needs equally well.

Feedback Software 105

Feedback Software Analytic Tools Product Research User Testing 105

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context.

User Testing 249

User Testing Customer Feedback Feedback Software Customer Experience 249

Userpilot

FEBRUARY 29, 2024

User behavior analytics helps you understand how users engage with your SaaS. By digging into the user flow data, you can spot friction points and identify improvements to enhance the user experience. In this article, we answer the question: how does user behavior analytics work? Reduce customer churn.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software User Testing 105

The Product Coalition

DECEMBER 13, 2021

The below image is a simple framework but it is a growth platform that helps in setting up startups, mid-size or even big enterprises. In due course, the startups need to invest a good amount of time in organizing the strategy and roadmap to track the product performance to get an early product-market fit and scalability.

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Userpilot

JUNE 26, 2023

Choosing the right feature request prioritization framework enables product teams to make informed decisions and deliver the maximum customer value possible, especially when resources are limited. Our guide introduces 15 popular prioritization frameworks along with their pros and cons. Let’s dive in.

Framework 98

Framework Feedback Software Onboarding KPIs User Testing 98

Userpilot

FEBRUARY 25, 2024

The Kano model helps you understand user preferences by using quick and powerful data analysis to design your product roadmap. The model is quick to implement, making it one of the best product development frameworks for SaaS. Five categories of potential customer reactions to new features.

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Customer Satisfaction User Testing Customer Experience Customer Feedback 105

Userpilot

SEPTEMBER 10, 2022

Do you know which user experience survey questions to ask? The right ones can give you data that uncover insights such as user sentiment and the like. This post lists the different questions to ask users on your survey concerning their experience with your software. What are user experience surveys?

Customer Feedback 98

Customer Feedback Product Research Feedback Software User Testing 98

The Product Coalition

NOVEMBER 14, 2023

If your customer base ages with you, you’re Woolworth’s.” — Jeff Bezos Ever question the value of a product development lifecycle? roadmaps?” I love how you call product frameworks sh*t, but your stuff is always amazing!”. Yes, all we want to do is build, not follow frameworks, but I assure you, this is worth your time.

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Feedback Software Roadmap Product Research User Testing 117

ProductPlan

JUNE 11, 2024

We’ve designed it to be as user-friendly as possible, empowering you to make ProductPlan the home for your entire product development lifecycle. We spent a lot of time doing what we love— talking with our customers. Our new set of endpoints has created a framework for you to synchronize ProductPlan with other tools.

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User Testing Customer Experience Customer Feedback Feedback Software 76

The Product Coalition

JANUARY 11, 2023

Leveraging the benefits of combining these two approaches, companies can maximize their insights and make data-driven decisions that are grounded in real-world understanding. By understanding these factors, market research can provide insight into the feasibility and the best approach for marketing a product.

User Testing 125

User Testing Product Research Data Visualization Customer Feedback 125

Folding Burritos

DECEMBER 7, 2017

As Product Managers, we perfectly understand the need to generate and use customer feedback. This led me to reach out to 14 leading Product Managers and talk with them about how they use customer feedback in their own companies and teams. Feedback is only relevant vs. a goal and user context.

User Testing 170

User Testing Customer Feedback Feedback Software Customer Experience 170

Userpilot

AUGUST 16, 2022

What if you knew that not all goal-setting frameworks are beneficial to your team? There are a plethora of goal-setting frameworks out there. But choosing a framework is easier said than done. Let’s dive into this article to find the perfect goal-setting framework to grow your product. Tiered goals framework.

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Feedback Software Research Software Framework User Testing 98

Alchemer Mobile

MAY 7, 2020

I’m going to take a wild guess and assume that you already understand the importance of mobile in-app feedback. You might already have a Voice of the Customer (VoC) program in place that you’re looking to improve, or perhaps you’re just trying to get started. Now, more than ever, your customers want to be heard.

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Feedback Software Analytic Tools Reporting Tools Data Visualization 147

The Product Coalition

OCTOBER 30, 2023

This was the third conversation we were having about the product, an app that served our own company along with external customers. And we all know that internal customers take more work to manage. But I also recognized it was a significant change for stakeholders and customers. So, what is an outcome-oriented roadmap?

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Roadmap Feedback Software Onboarding KPIs User Testing 112

Intercom, Inc.

NOVEMBER 30, 2021

Customer support is more business-critical than ever. But in today’s fast-paced world, your customer support can only be as effective as the technology that underpins it. Study after study shows that the vast majority of support teams are unhappy with their current customer support tech stacks. Let’s dive in.

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Technical Review Feedback Software Analytic Tools Reporting Tools 249

Intercom, Inc.

JUNE 2, 2021

What outcome does the customer want? . A well-crafted problem statement ensures the team shares an understanding of the core problem your customers are facing. To avoid this outcome, we apply a simple three-part framework before we start exploring solutions. Our simple team alignment framework . Why do they want it? .

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Customer Experience Framework Feedback Software Analytic Tools 251

Userpilot

AUGUST 23, 2023

Without good customer experience design, you may as well give up before you even start. No customer wants to experience a clumpy product or service that feels like it’s being held together with chewing gum. CX design focuses on all interactions on the whole customer journey.

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Customer Experience User Testing Customer Feedback Feedback Software 96

Sachin Rekhi

SEPTEMBER 28, 2023

Video: Annual Planning and the Art of Roadmapping with Sachin Rekhi It's that time of year that product managers find themselves engrossed in annual planning. But the traditional frameworks PMs have come to rely on for roadmapping, like RICE, often are ill-suited for putting together a highly strategic product roadmap for the upcoming year.

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Userpilot

MAY 1, 2024

Creating outstanding product experiences is essential for boosting user engagement , enhancing core feature adoption, and improving overall retention. TL;DR Digital product experience encompasses all customer touchpoints and interactions with a digital product across its lifecycle. It’s also not the same as user experience.

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Customer Experience Feedback Software Analytic Tools Product Research 105

ProductPlan

JUNE 7, 2022

As we help our customers overcome challenges, we’re using the same product we deliver to customers to overcome our own challenges. This year, we focus on the major priorities that help us achieve our vision while maintaining an easy-to-use, delightful, and flexible user experience. Why we built a customer-facing roadmap.

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User Testing Vision Customer Feedback Roadmap 73

ProductPlan

MAY 16, 2023

ProductPlan has consistently seen changes over the past 12 months, and our very own product roadmap has been a part of that journey. We’ve seen a little bit of everything, and the customer-facing roadmap has been critical during these changes. It’s almost ( almost ) as if the 2022 roadmap doesn’t exist.

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Roadmap User Testing Customer Feedback Customer Experience 52

Userpilot

JUNE 30, 2022

How is it useful for user onboarding? The product management jobs-to-be-done framework relies on the idea that the customer is ready to spend money on a product only when it helps them complete a particular job. Tony Ulwick has invented the model to help companies better identify and meet the needs of their customers.

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Feedback Software Research Software Framework User Testing 97

Roman Pichler

MARCH 14, 2023

Who are the users and, if appropriate, who are the customers? To create a strategy, I might choose middle aged men with busy jobs and an unhealthy lifestyle as the target users. The benefit the product should create for this user group might be to reduce the risk of developing type-2 diabetes.

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Product Strategy Strategy Vision Product Research 297

BrainMates

FEBRUARY 6, 2024

The Product Zoom Levels Framework By ADRIENNE TAN Product people often have to switch between different horizons. Frustrations like these can be minimised if we have a framework to check what level we’re operating at to ensure we are aligned in our discussions with our executives, peers, teams and stakeholders.

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Framework User Testing Customer Experience Product Research 52

ProductPlan

NOVEMBER 9, 2020

Customer feedback is the lifeblood of customer-centricity. It’s impossible to create and improve products without understanding customers’ experience, especially when customers have unengaged and do not provide feedback. It will paint a truer picture of the user experience.

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User Testing Customer Feedback Customer Experience Feedback Software 98

Userpilot

JULY 20, 2022

It also outlines its stages, looks at the House of Quality, and how to make sure the Voice of your Customers is heard. Quality Function Deployment (QDF) is a framework that helps teams translate customer requirements into technical requirements, and design the product and processes needed for its development. Are you ready?

User Testing 98

User Testing Feedback Software Customer Feedback Customer Experience 98

Userpilot

AUGUST 13, 2023

Examples of different prioritization frameworks. A product prioritization framework helps you maximize customer value and deliver the best ROI by encouraging methodical examination of data before making decisions. Customer requests aren’t enough to make product decisions. And what to do after prioritizing features.

Data Visualization 98

Data Visualization User Testing Customer Experience Feedback Software 98

Userpilot

DECEMBER 13, 2023

TL;DR UX strategy provides guidance to the UX design team on how to create and improve experiences that satisfy user needs. Such a strategy helps the team put themselves in the shoes of the users, better understand their needs and pain points , and make the user experience consistently good at all stages of the user journey.

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Research Software Analytic Tools Feedback Software User Testing 104

Userpilot

FEBRUARY 29, 2024

These bars play a crucial role in keeping users informed about ongoing processes, providing estimates on the expected duration of a task, and indicating whether a request is actively being executed. The following framework describes the psychological principle at play.

Customer Experience 105

Customer Experience Customer Feedback User Testing Systems Review 105

Usersnap

NOVEMBER 10, 2023

In his book “Start with Why” , Simon Sinek boldly claims that the ‘Why’ behind your actions matters more than the ‘What’ This principle isn’t limited to leadership or personal motivation; it extends to every facet of the business, including product roadmaps. So how to create and present roadmaps effectively?

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The Product Guy

JUNE 11, 2024

It’s about deeply understanding customer needs, prioritizing the right features and initiatives, and ensuring that the team is working on the most impactful things. Actions to Overcome: Clearly communicate the product strategy and roadmap, highlighting how each initiative ties back to key customer needs and business goals.

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Onboarding KPIs Data Visualization User Testing Product Management 60

Dear Strategy

MARCH 15, 2023

Now what about the new framework? In the spirit of using the blog to announce new happenings at Strategy Generation Company , I am pleased to present the latest revision of our acclaimed Strategy Generation Framework! Although these steps were covered in our classes and workshops, they were not separately indicated on the framework.

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Framework Workshop Blog Education 97

Userpilot

JANUARY 31, 2023

An effective customer activation funnel can be an extremely powerful way to channel new customers through your product and get them to experience value fast. In this article, we’ll explore what customer activation is, how to unlock it within your own product, and the best tactics, techniques, and onboarding tools for the job.

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Customer Experience Analytic Tools User Testing Customer Feedback 98

Melissa Perri

FEBRUARY 15, 2017

Product Roadmaps, in general, are confusing. Three years ago I wrote a blog post about Rethinking the Product Roadmap , in which I advocated for a focus on solving customer problems instead of listing out features with deadlines. I received lots of feedback on the post, much of it praise, but also some criticism.

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Userpilot

AUGUST 29, 2023

In this article, we’re going to unpack what is product management , how it differs from traditional project management, the role it plays in building products that delight your users, and the skills a good product manager must demonstrate to succeed. Champions a customer-centric approach. Let’s go! Drives product success.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Usersnap

JULY 22, 2021

In this post I’m going to show you how we handle product feedback and implement new product features. Everything backed by customer feedback. Gathering product and user information using product feedback tools. This will probably make you stop collecting information & feedback. Yes, any user.

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Feedback Software User Testing Customer Feedback Product Research 98