Intercom, Inc.

JULY 21, 2021

It’s worth getting it right, and it will take some experimenting to find our ideal solution. . We’ve leaned on all three to begin creating our vision of hybrid work for Intercom. The feedback we received confirmed what was already becoming clear. We asked our employees how they want to work . What is activity-based working? .

Feedback Software 138

Feedback Software Construction Product Research Customer Experience 138

Product Management University

APRIL 12, 2021

You’re now in a great position to tell everyone what you’re going to do, why, and how it’s going to benefit them and the customers. Their feedback is welcome and will be far more constructive at this point because you’ve completely changed the complexion of the conversation from products to customer value.

Product Management 189

Product Management Product Manager Management Management 189

The Product Coalition

SEPTEMBER 2, 2022

The leadership team finally agreed on the vision. Clarity around the product vision, market opportunity, value to the user, how to win in the market, metrics, objectives, assumptions, dependencies, constraints, and how the product delivers results for the organization. Will it create value in an existing construct?—?e.g.,

Product Strategy 124

Product Strategy Strategy User Testing Weak Development Team 124

Imaginary Cloud - Design

SEPTEMBER 1, 2022

Therefore, it is essential that your website reflects the image of your brand and provides visitors with a positive and informative user experience. The purpose of analyzing user profiles and motivations is to understand the product concept, value proposition, usage, and user profiles of the product, feedback, and motivations.

Reporting Tools 52

Reporting Tools Research Software Data Visualization Feedback Software 52

PMLesson's Ace the PM Interview

JANUARY 15, 2021

These can be broken down into the following categories: Situational Situational interview questions are focused on how you would perform under certain circumstances while in your position as a product designer. It's during these questions that you can provide past examples of exemplary work in your previous positions.

Feedback Software 94

Feedback Software Vision Software Engineering Data Visualization 94

The Product Coalition

MARCH 8, 2020

A positive working environment with psychological safety , meaning they (a) aren’t burdened by stress or anxiety (b) can be themselves & speak their minds (c) can try new things /take some risks. Human emotions are often referred to as ‘open-loop systems’?—?simply Delegate & challenge constructively.

Leadership 78

Leadership Weak Development Team Reporting Tools Feedback Software 78

The Product Coalition

AUGUST 7, 2020

If you want to ship great products, you need to have a more balanced and constructive conversation. Usually, they’ve been burnt in the past by a release full of bugs, or they’ve released a solution that customers couldn’t use or didn’t want. So, in order to make a positive change, we’re going to draw upon negatives. insurance).

Feedback Software 89

Feedback Software User Testing Customer Experience Customer Feedback 89

Bain Public

JULY 12, 2021

It's a bottom-up process; you attempt to solve a problem with the team, get a signal early and use it to construct the bigger picture. By knowing your training dataset cold, you set the vision and direction of the product. Don’t expect it to behave like a traditional software project.

Artificial Inteligence 52

Artificial Inteligence Data Visualization Feedback Software Product Research 52

UX Studio

MARCH 11, 2024

With over 17 years of experience as a designer, he primarily assists others in their career growth by providing thoughtful, concise tips and tricks, whether related to tools or any form of communication. You have surface level: you’re completely dir ected, you are given a solution and you design the solution.

User Testing 66

User Testing Feedback Software Research Software Data Visualization 66

The Product Guy

NOVEMBER 21, 2018

A Customer Advisory Board (CAB) is a strategic source of feedback from people that have already purchased your product or may in the future. Get early feedback on UX efforts and how they attempt to solve customer needs. Ensure you encourage discussions that elicit NEW ideas and effective solutions to these ideas. Prioritization.

User Testing 139

User Testing Customer Experience Customer Feedback Product Research 139

Nulab

SEPTEMBER 5, 2019

Chat apps, project management tools, and other collaborative software are all common ways that global teams interface across offices. Nulab was founded by our current CEO, Masanori Hashimoto and CMO, Shinsuke Tabata who share a common vision to create products that make team’s lives easier.

Feedback Software 75

Feedback Software Construction Vision Workshop 75

Gainsight

JANUARY 18, 2021

Early in 2020, Lee Weiner became the Chief Innovations Officer at Rapid 7, a leading global technology and security services company based in Boston, Massachusetts. Through solutions, services, research, and guidance, they monitor your domain for malicious behavior, investigate and shut down attacks, and automate routine tasks.

Analytic Tools 52

Analytic Tools Research Software Feedback Software Customer Experience 52

BrainMates

SEPTEMBER 23, 2020

A well thought out and shared vision and strategy provides the baseline for all further activities. If there isn’t a clearly articulated product vision and product strategy that galvanises the team and anchors their roadmaps and backlogs, not only are the team’s efforts wasted but so too are the opportunities.

Feedback Software 86

Feedback Software Analytic Tools Data Visualization User Testing 86

Mind the Product

JANUARY 20, 2017

Jason Fleitz is Director of Web Operations at LivePerson, where they develop products such as LiveEngage- a platform that gives companies the ability to engage with their customers anytime on web sites, mobile and social networks. Establish Understanding of the Product Vision. Get to Know Your Users.

User Testing 70

User Testing Product Research Development Feedback Software 70

UX Planet

FEBRUARY 21, 2024

I’m sharing my insights and surprising parallels that I encountered during the courses on Systemic Design and Designing Resilient Regenerative Systems. It was a really insightful and encouraging journey through complex systems! Systemic design I’ll not go into details on what systemic design is.

Research Software 73

Research Software Feedback Software Government Differentiation 73

People-First Product Leadership

OCTOBER 22, 2023

The positive nature of appreciative inquiry resonated with me. The other AI promotes such a model by looking for the positive instead of the negative (or gaps). Dream: Unlock creativity and possibilities by imaging potential positive futures, representing multiple perspectives, opinions, and understandings.

Artificial Inteligence 52

Artificial Inteligence Leadership Travel Positioning 52

UX Studio: Product Management

JANUARY 29, 2020

MagicBricks is the go-to platform to buy, sell and rent property in India. Every day, hundreds of thousands of people browse their website, mobile app and mobile site to find their dream home, an office for their business, or to sell or rent out their property. A UX research-only project.

User Testing 75

User Testing Research Software Product Research Customer Experience 75

Modus Create

MARCH 8, 2022

In Agile, a release is a group of software features that can be developed and deployed to the users in a given period. You can become so feature-focused that you forget about the overall vision and strategy for your product’s success. Release planning comes after you’ve outlined the product vision & roadmap.

Agile 52

Agile Weak Development Team User Testing Customer Feedback 52

Izenda

JUNE 17, 2019

When a clear path and vision is necessary for success, it makes sense that taking the proactive approach would yield the best chances. Complications can come at any moment, especially in the technology field. If they are unable to remain calm and focused during a storm of issues, then the solution will likely be the wrong one.

Product Research 64

Product Research Product Management Product Manager Feedback Software 64

BrainMates

SEPTEMBER 23, 2020

A well thought out and shared vision and strategy provides the baseline for all further activities. If there isn’t a clearly articulated product vision and product strategy that galvanises the team and anchors their roadmaps and backlogs, not only are the team’s efforts wasted but so too are the opportunities.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization User Testing 52

UX Studio

NOVEMBER 21, 2017

The designer has presented their masterpiece; they anticipate feedback; you were awaiting it; the deadline nears. It doesn’t align to the product vision, nor to the business goals. Through collaboration we can gather the best ideas and a solution, and pull down all the barriers. Why is feedback important?

User Testing 75

User Testing Feedback Software Customer Feedback Weak Development Team 75

Mind the Product

MAY 16, 2018

You could point to his success at negotiating new contracts with labour unions to cut costs, increases in organisational efficiencies, or his introduction of a strong vision to enhance stakeholder value. Identify Your Blind Spots Through Continual Feedback. One of the best ways to beat your blind spots is to ask for honest feedback.

Weak Development Team 79

Weak Development Team Automotive Data Visualization Feedback Software 79

Product Innovation Educators

SEPTEMBER 25, 2017

Without products, whether they be a tangible item like consumer goods, such as toothpaste, a service such as Uber, a checking account, or any other product form, the economic system we enjoy would not exist. It means creating a system that improves the way the entire organization works. [8:58] His name is Adam Cohen.

User Testing 53

User Testing Customer Feedback Feedback Software Product Management 53

Bain Public

MAY 20, 2021

Ask for feedback and criticism on how to improve It's important to regularly ask for feedback on ways you can improve. Taking constructive criticism from your team is important because they can sometimes see flaws that you can’t! Positioning yourself to appeal to or appease various standpoints isn’t the end goal?—?it’s

User Testing 52

User Testing Product Management Product Manager Feedback Software 52

The Product Coalition

OCTOBER 28, 2019

Note: I worked on consumer products before but spent most of my career building complex enterprise (machine learning) solutions. Ask people, read a lot, and build your panel of experts for questions, best practices, and feedback. If any of these resonate with you, please reach out and let’s chat! Be resourceful!

Startups 74

Startups User Testing Product Management Product Manager 74

Intercom, Inc.

JANUARY 20, 2022

And sure enough, the feedback was that things were starting to slow down. Honest feedback can be hard to take, but it’s essential to develop the type of culture that encourages people to constructively criticize processes, leadership styles, or approaches. Being open to feedback. We learned a lot.

Feedback Software 249

Feedback Software Reporting Tools Product Research Data Visualization 249

Intercom, Inc.

JULY 25, 2019

Or is it like, “Hey, if this is a consistent pattern then we need to make sure no one ever repeats, we’ll have a principle about the positive behavior that we want.” Maybe it’s useful to actually to share some examples instead of talking about this in the abstract, but it’s basically about us having a predictable system.

Research Software 209

Research Software Feedback Software Product Research User Testing 209

Intercom, Inc.

JULY 19, 2022

We study our customer’s wants, needs, and behaviors so we can deeply understand their problems and provide the right solutions. Our insights are used to shape strategy and help the company focus on what matters most – building products that deliver value and positive impact to our customers and our business. . Tools and methods.

Data Visualization 118

Data Visualization User Testing Research Software Product Research 118

The Product Coalition

MAY 24, 2021

You get vague feedback on why you didn’t get the promotion, or unclear guidance on what you can do to position yourself for the next one. They lead their teams, building excitement on a product vision, roadmap, and features. Fostering growth in your team and creating a positive team culture requires thought and intention.

Product Research 178

Product Research User Testing Research Software Feedback Software 178

Intercom, Inc.

AUGUST 18, 2021

But all too often the way the underlying data is collected makes NPS little more than a vanity metric, easily rigged to give the impression of positive customer sentiment, leading to shallow insights and false assurances. Luckily, there are a number of great partners in our app store who integrate with Intercom for surveys and feedback.

Product Research 232

Product Research Data Visualization Customer Feedback User Testing 232

People-First Product Leadership

SEPTEMBER 4, 2023

Ron Howard What is the vision you have for your product team? In the words of Ron Howard on the Master’s of Scale podcast , I prefer to stay true to my vision. Don’t compete - Even though competition might be the norm at your organization, put your efforts into small, positive interactions. That’s leadership.

Weak Development Team 52

Weak Development Team Artificial Inteligence Development User Testing 52

UX Studio

FEBRUARY 15, 2024

The Challenges faced, specifically about the detailed insights and learnings from the 50 user interviews conducted, discussing how this data helped shape the core design and functionalities across the app in a user-centric manner. And also stay closely connected with UX and technology trends. I also support our sales team.

Research Software 62

Research Software Analytic Tools Transportation Feedback Software 62

Intercom, Inc.

MARCH 4, 2021

In this special episode, we sat down with Zanade to talk about allyship, empowering Black-owned businesses, and what it takes to change deeply seated systemic issues and affect policy at a national level. Use your position to open the door to people with little access , share resources, and good opportunities.

Reporting Tools 151

Reporting Tools Research Software Feedback Software Education 151

Usersnap

NOVEMBER 4, 2021

The scaling SaaS company often have to find out through practice what the difference is between a product owner vs product manager. For a mooning SaaS company with a medium-sized, sturdy ship in the middle of the thunderous ocean, the difference sometimes feels hazy. need a customer feedback workflow in place? Do You Need Both?

Product Research 52

Product Research User Testing Feedback Software Weak Development Team 52

Business of Software Conference

MARCH 27, 2019

Scott Berkun, author of The Dance Of The Possible, spoke at Business of Software Conference USA 2017 about how to unlock your creativity and pursue it in your workplace. Scott Berkun The Dance of the Possible BoS2017 from Business of Software Conference. We talk about building software – that comes from building.

Feedback Software 40

Feedback Software Research Software Weak Development Team Technical Review 40

Intercom, Inc.

SEPTEMBER 6, 2018

As a human being, storytelling is one of the most powerful tools in your arsenal. It works in just about every situation where other human beings are involved and, contrary to what you might think, it’s actually surprisingly simple to construct a compelling story. Up until now, I’ve been avoiding using the word “vision.”

Customer Feedback 151

Customer Feedback Construction User Testing Customer Experience 151

PMLesson's Ace the PM Interview

NOVEMBER 10, 2021

This program allows students the chance to contribute to software projects with other STEP interns and full-time Googlers. However, no matter their educational background, APM interns will need a strong passion for technology and taking " moonshots." You can learn more about moonshot ideas in our Google PM Interview Course here.

Technical Review 52

Technical Review Feedback Software Customer Experience Engineering 52