cs-ops-central 
Gainsight
FEBRUARY 21, 2023
Customer success (CS) is a multifaceted discipline. At the heart of this juggling act is Customer Success Operations (CS Ops). While CS ops is often viewed as a role or even a team, in reality, long before it’s a headcount, it’s a responsibility that often lives on the to-do list of the CS team lead.
Gainsight
MARCH 26, 2024
In a recent webinar, Unleash the Full Potential of CS for CSMs: Getting the Most of Gainsight , we sat down with Filley to find out how she approaches Customer Success, how she goes about her day, and what amazing results look like for her. The FloQast CS Ops team custom built their dashboards in collaboration with Gainsight.
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Gainsight
APRIL 14, 2022
Just as you wouldn’t expect to scale without a sales or marketing operations team, you can’t achieve the growth you dream of without a CS Operations team either. We’ve worked with a lot of companies making the transition to onboarding CS Ops and are sharing our best tips for building out your CS Ops team for the first time.
Gainsight
SEPTEMBER 29, 2021
So, you want to be a CS Ops Professional? For example, some companies ask for seven years of experience in CS operations in a field less than ten years old. Others may want education beyond a Bachelor’s degree, but universities currently offer no Major in CS. Well, have you been paying attention to the job market?
Gainsight
APRIL 2, 2021
At Workday, the CS Ops team has done a phenomenal job of aligning functions, roles, and processes to create quite the scaling machine. Like many in CS Ops, Kari found her role unexpectedly. She was a field Customer Success manager with over ten years in CS. ” The CS Ops Teammates.
Gainsight
APRIL 10, 2023
There’s no doubt that customer success (CS) has become existential to SaaS. But companies can no longer continue with the old ways of running CS for three primary reasons: Investors are asking to improve margins while also improving Gross Revenue Retention (GRR) and Net Revenue Retention (NRR).
Gainsight
MAY 13, 2020
CS and Product teams worked together to pivot the roadmap and new inputs were used to calculate the post-COVID-19 health score resulting in a 1% decrease in churn and an increase of 20 points in NPS scores. The natural answer for this ‘Gainster for life’ was Gainsight!
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