Remove Customer Experience Remove Finance Remove Product Manager Remove Support Training
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GDPR: Who Should be Your Data Protection Officer?

Mind the Product

The GDPR will also apply to countries outside the EU who have customers within the EU. TalkTalk was fined £400,000 in 2016 for failing to have appropriate technical and organisational measures in place to secure its customers’ personal data, and for keeping their personal data for longer than necessary. The right of access.

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Designing an Organization for a Product Approach, Part 2

Johanna Rothman

Again, I am not saying this is the only way a product organization would look, but this is a possibility. The senior manager has P&L (Profit and Loss) responsibility for the entire product line, including Product Management (for this product line), Customer Support, Training, etc.

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A Product Manager’s Guide to Building Customer Loyalty

ProductPlan

In a world where advertising-supported products, SaaS products with monthly renewals, and free trials are de rigueur, customers don’t have nearly as much incentive to stick around as they used to. Customer loyalty isn’t built in a day. Customer loyalty is a team effort.

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Don’t Ask a PM: What’s a typical day as a product manager?

The Product Coalition

Photo by rawpixel on Unsplash Product Managers are one of the top ten careers that are trending right now. Since I started my full time career, I’ve been able to attend a number of these meetups, where both current and aspiring PMs meet together to share knowledge and insights. Product management is an interdisciplinary job.