Alchemer Mobile

OCTOBER 21, 2021

Whether you’re new to the product management field or a seasoned professional, it’s always valuable to learn from your peers’ lived experiences. We recently sat down with four product experts and asked them about their experiences in this field. What have been your favorite ways to connect and get feedback from your customers?

User Testing 246

User Testing Data Visualization Product Management Product Manager 246

Userpilot

APRIL 7, 2024

When it comes to boosting your product growth, user tracking tools can make your life a lot easier. They offer insights into product performance , what your users are doing inside your product, and why they are doing it. Userpilot is the best user journey-tracking tool for web analytics. What is user tracking?

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Reporting Tools 81

Userpilot

APRIL 29, 2024

How can you use them for better customer engagement ? TL;DR Segmentation is a process of grouping customers by shared characteristics. A segmentation survey is used to gather the data necessary to segment customers. It also helps teams better understand their existing and prospective customer base. Let’s dive in!

Analytic Tools 79

Analytic Tools Research Software Feedback Software Product Research 79

TryMyUI

JULY 20, 2022

User experience is the concept of gauging the satisfaction or frustration of your users while they interact with your product/service. Optimizing the user’s experience throughout their journey is one of the best ways to improve your brand image and secure lasting engagement.

Customer Experience 98

Customer Experience User Experience User Testing KPI 98

The Product Coalition

SEPTEMBER 9, 2022

Companies understand the importance of the holistic approach to deliver value to customers-which is no longer exclusive to product viability. Historically, development teams have been executioners and could lose focus on what features users care for. However, think about which users you are accounting for.

Feedback Software 120

Feedback Software Analytic Tools User Testing Data Visualization 120

Usersnap

SEPTEMBER 21, 2021

How badly do you want to know if your customers are truly satisfied with your services? The success of every SaaS company lies in the hands of the consumer. A customer satisfaction survey is a lynchpin to developing a loyal, returning, and referring customer base. Why Is a Customer Satisfaction Survey Important?

Customer Satisfaction 94

Customer Satisfaction User Testing Feedback Software Product Research 94

Product Talk

DECEMBER 6, 2023

Why does the outcome focus on business value and not customer value? How do you test to make sure your opportunity is not a solution in disguise? Why can’t you just generate opportunities from what you know about your customers? How do you manage the messiness of the opportunity space over time?

Data Visualization 274

Data Visualization Product Research Analytic Tools Research Software 274

Userpilot

APRIL 23, 2021

Looking for user persona examples to inspire your research, or (product) marketing strategy? Creating a user persona can be hard sometimes. In this article, we’ll take a quick look over what a user persona is and how to create one. What is a user persona? How to create a user persona?

Analytic Tools 97

Analytic Tools Feedback Software Research Software User Testing 97

Mind the Product

JULY 18, 2017

This is the first of two posts that deep dive on A/B testing, expanding on a talk I gave at Google Playtime 2016 in London. In this post I share some of the learnings we’ve had after running 60+ A/B tests at Peak , looking at each step of the A/B testing cycle in turn. Brainstorm your A/B tests. Prioritise your A/B tests.

User Testing 168

User Testing Product Research Testing Feedback Software 168

Userpilot

JANUARY 23, 2023

Wondering what customer success OKRs are and how they can help your customer success team flourish? With OKRs, you can develop clear strategies to promote product growth and effectively communicate them to your customer success teams. – Use different types of surveys to collect customer feedback.

Feedback Software 73

Feedback Software Analytic Tools Onboarding KPIs Customer Experience 73

Userpilot

FEBRUARY 15, 2022

Are you looking for ways how to increase monthly active users for your SaaS? In this article you’ll learn: What monthly active users (MAUs) are and why you should care. 6 ways to turn passive customers into engaged users. The best user engagement tools to use to turn new users into active users.

Feedback Software 90

Feedback Software Analytic Tools User Testing Onboarding KPIs 90

Indicative

NOVEMBER 11, 2020

Experts predict the Customer Analytics market will top $24 billion by 2025. Organizations need customer data to provide the empathetic, personalized experiences customer demand—and to stay competitive. But inside many companies, customer data sits in silos, requiring technical know-how to access and analyze it.

Data Visualization 135

Data Visualization Analytic Tools User Testing Reporting Tools 135

Userpilot

NOVEMBER 6, 2023

Looking for ways to measure and increase customer growth? Here is what this customer growth guide covers: Customer growth explained: what is it? The top metrics to measure customer growth rate. Proven strategies for attracting users, retaining them , and driving account expansion. What is customer growth?

Onboarding KPIs 77

Onboarding KPIs User Testing Feedback Software Analytic Tools 77

Userpilot

OCTOBER 4, 2022

UX KPIs, or user experience key performance indicators, are essential numerical data points that are used to track, measure, and compare the experience users have with your SaaS product. User experience (UX) involves all aspects of user interactions with your product.

Analytic Tools 95

Analytic Tools Research Software Feedback Software Data Visualization 95

Userpilot

JANUARY 31, 2023

If there’s one critical skill for product managers to nail, it’s customer activation. In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from. What is customer activation?

Analytic Tools 88

Analytic Tools Feedback Software Research Software Data Visualization 88

Alchemer Mobile

NOVEMBER 25, 2019

How do you know what your customers need and want? In this webinar, Robi Ganguly, CEO and Co-Founder, Apptentive and Ben Johnson, VP Mobile Strategy, Rightpoint will cover the essentials to have in place both pre- and post-launch in order to provide the best customer experience possible.

Feedback Software 147

Feedback Software Research Software User Testing Customer Experience 147

Amir Rozenberg

JANUARY 24, 2018

Introduction Are you used to getting a certain amount of data from your testing practices? Did you know that today you can extract more data from your existing testing practice…with zero additional effort. Some of these include team structure, outdated perception of performance tests or the tools that are being used.

Customer Experience 75

Customer Experience Product Research Data Visualization User Testing 75

Userpilot

SEPTEMBER 23, 2019

With no-code user onboarding tools , it’s easy to start building onboarding journeys that don’t reflect reality—all in a vain attempt to get new users to activate faster so they don’t churn. User experience journey mapping makes us ask this question: How do users move through their own goals, not our hoops?

Customer Experience 67

Customer Experience User Testing User Experience Customer Feedback 67

The Product Coalition

JANUARY 5, 2023

Dark periods are when a product team knows what to design and develop and go about doing it, but the work has yet to be exposed to users in any significant way. Product dark periods are when a product team’s commitment and culture are tested. The why of the value to users, the team, and the company. The dark periods are a grind.

Customer Experience 113

Customer Experience Weak Development Team User Testing Customer Feedback 113

Gainsight

APRIL 18, 2022

Customer health dashboards are one of the critical keys to durable revenue growth. At its heart, a good dashboard can summarize tens or hundreds or even thousands of metrics on customer experience into one simple, impactful snapshot of sentiment and behavior. Ask uncomfortable questions if you need to.

Data Visualization 52

Data Visualization Dashboard User Testing Customer Experience 52

UX Planet

FEBRUARY 19, 2024

OKR vs KPI Before we dive into individual parts of OKR, it’s essential to explain the difference between KPI and OKR. Many people believe that KPI and OKR are the same thing, which is untrue. KPI and OKR serve different purposes. KPI and OKR. KPI helps us evaluate how well something is working in our organization.

KPI 75

KPI User Testing Product Research Customer Experience 75

Userpilot

SEPTEMBER 7, 2023

Surveys are one of the most effective ways to collect user feedback and actionable product analytics. TL;DR Analyzing survey data can help you identify patterns, get ahead of issues, and make data-driven decisions moving forward to reduce churn while improving customer satisfaction. Which survey delivery method is best?

Analytic Tools 76

Analytic Tools Data Visualization Feedback Software Product Research 76

Userpilot

NOVEMBER 15, 2021

Do you use data-driven product-led experiments in your company or you’re more into using trial and error to see the outcome of your efforts? If you’re still unsure whether you need to switch to a product experiment approach for your business then stay with us. Benefits of using product experiments. A/B testing.

Onboarding KPIs 91

Onboarding KPIs Framework User Testing Feedback Software 91

Mironov Consulting

FEBRUARY 6, 2020

But this raises three broad questions: Shouldn’t we spend more time choosing our specific KPIs (or OKRs) than deciding whether to adopt metrics in general ? Why KPIs from consumer companies don’t fit well with B2B/enterprise. Some B2B KPIs starting points, knowing that every company is different. [1]

B2B 118

B2B Enterprise Onboarding KPIs User Testing 118

Usersnap

OCTOBER 6, 2021

User behavior analytics are part of the puzzle for a SaaS company’s success. They unlock the insights, both said and unsaid, by customers, and create better product decisions for customers over time. We’re going to discuss user behavior, and give some context to make it clear how and when to use it.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software User Testing 52

The Product Coalition

JULY 13, 2021

You skip your meal to ensure timely delivery of those notifications. You do all this to make the tiny 256dp real estate in the user’s notification bar appealing. The users mercilessly swipe the notification away. Users receive a barrage of notifications every day. It lets developers design a custom notification layout.

Customer Experience 135

Customer Experience User Testing Advertising Differentiation 135

The Product Coalition

FEBRUARY 14, 2023

Everyone talks about getting insights from digital products and processes, yet I’ve seen it done wrong so many times that the subject demands revisiting, especially in light of the emerging field of DataOps. If metrics are not stable, data-related problems will quickly compound and stymy efforts to generate insights.

Data Visualization 139

Data Visualization Customer Feedback KPI Customer Experience 139

The Product Coalition

AUGUST 26, 2022

It’s dozens of customer journeys, hundreds of processes in teams and subsystems. That conflict is easily manageable /if only that was so easy/ with introducing KPI/OKR adjustments for those departments and improving cross-functional processes. Because we were only focusing on one of the funnel stages when we designed the experiment.

Analytic Tools 120

Analytic Tools Research Software KPI Data Visualization 120

Amir Rozenberg

JANUARY 24, 2018

Introduction Are you used to getting a certain amount of data from your testing practices? Did you know that today you can extract more data from your existing testing practice…with zero additional effort. Some of these include team structure, outdated perception of performance tests or the tools that are being used.

Customer Experience 48

Customer Experience Product Research Data Visualization User Testing 48

The Product Coalition

FEBRUARY 27, 2023

Written by Michael Agombar Many times, we see a client’s data collection methods to be lacking, in which case we create analytic tracking plans. We like to look for a group of events that, when performed together, increase the likelihood of a user taking a high-value action. This, for the Champion example, was using the navigation.

Data Visualization 127

Data Visualization Customer Feedback Customer Experience Analytic Tools 127

Userpilot

NOVEMBER 8, 2022

OKRs are different from KPIs because a KPI is strictly a metric that reflects performance. Product marketing OKRs (objectives and key results) are the goals you set for your product marketing efforts. Product marketing OKRs vs KPIs. There are two main performance frameworks in product marketing – OKRs and KPIs.

Onboarding KPIs 90

Onboarding KPIs Product Marketing Marketing Data Visualization 90

Userpilot

SEPTEMBER 9, 2020

Product experiments help product managers and their users get better results. Experimentation and A/B testing are bread and butter in marketing, but in product…it gets complicated. And in companies where dev resources are scarce, product experiments are often dropped altogether. Goal Setting For Product Experiments.

Onboarding KPIs 72

Onboarding KPIs Customer Experience User Testing Data Visualization 72

Mind the Product

SEPTEMBER 5, 2019

The problem arises when we expect data to be the “secret sauce” that will immediately improve all aspects of our product, and that the answer to every question is always more (events, dashboards, tests). Improper Testing. Have you ever run an A/B test and ended up with more questions than answers?

Data Visualization 122

Data Visualization KPI Customer Experience User Testing 122

Userpilot

FEBRUARY 21, 2022

What are the pre-launch and post-launch steps (hint: user onboarding is a part of this)? During the pre-launch stage you need to conduct market research, define your UPS (Unique Selling Proposition), identify your target audience, and define user persona. The post-launch phase is all about user onboarding.

Research Software 87

Research Software Feedback Software Onboarding KPIs Product launches 87

Oren Steinberg

MAY 3, 2018

How to set product KPI without being limited by data? Why do we base product KPI on data to begin with . Product KPI is defined so we can measure how well the new feature works or resolve an AB testing. Defining product KPI based on existing data is like looking for the solution under spotlight.

KPI 64

KPI User Testing Product Research Product Strategy 64

The Product Coalition

SEPTEMBER 17, 2020

Or that an OKR is the same as a KPI. UX (User Experience) and UI (User Interface) design are, in the grand scope of tech roles, somewhat similar. UX, or User Experience design, was first laid out by Don Norman in his 1988 book The Design of Everyday Things.

UX 152

UX User Testing Product Research Research Software 152

The Product Coalition

APRIL 5, 2020

User Onboarding 101?—?Learn link] As an app developer or designer, there are several ways in which you can make the journey around your app easy for your new users. link] As an app developer or designer, there are several ways in which you can make the journey around your app easy for your new users. What is User Onboarding?

Onboarding KPIs 78

Onboarding KPIs Customer Experience User Testing Customer Feedback 78