Generation Focus

JULY 20, 2021

Conducting UX research is an essential aspect of the product design process. Gathering insights and feedback from end-users before, during, and after the design phase can help facilitate the development of successful products. Interviews can be conducted in-person or virtually.

Customer Feedback 48

Customer Feedback Data Visualization User Testing Product Research 48

UX Studio

SEPTEMBER 6, 2023

Not long ago, we noticed an interesting trend: even businesses that had nothing to do with the usual tech sector were seeking UX studio’s help to improve their websites and apps. Even big B2B players (Business-to-Business) were interested in UX research. We had to think differently when doing research with B2B customers.

User Testing 59

User Testing Customer Feedback Research Software B2B 59

UX Planet

FEBRUARY 5, 2024

Only 56% of executives recognize the importance of UX design, and a mere 51% of product managers use user insights to shape their product roadmaps. The value of a dedicated UX researcher can be easily overlooked. Therefore, they might not fully grasp how a researcher can influence user interface and functionality.

User Testing 52

User Testing Research Software UX Product Research 52

UX Planet

MARCH 5, 2024

Just as the physical world operates under predictable cause-and-effect relationships, so too does the world of User Experience (UX) design. Behind every interaction on every digital interface, lies a series of cause-and-effect relationships, dictating the predictable outcomes and human behaviors we encounter as users.

Data Visualization 76

Data Visualization UX Research Software Feedback Software 76

UX Studio: Product Management

OCTOBER 16, 2020

As a UX researcher, I’ve had many opportunities to collaborate with people from different roles. While doing so, I have realized that areas of customer service and UX — traditionally quite different things — have a lot in common. But what is good customer service? Customer service as a resource for UX.

User Testing 97

User Testing UX Customer Feedback Customer Experience 97

UX Planet

FEBRUARY 25, 2024

UX DESIGN & UI DESIGN ONLINE COURSES A compass for self-taught designers My favorite UX and UI design courses — A compass for self-taught designers I help you choose So you want to become a designer, or improve your design skills? 10h Video + UX Training.

UX 88

UX User Testing Customer Experience Banking 88

Userpilot

FEBRUARY 6, 2024

Following UX writing best practices is the secret ingredient that turns good products into great user experiences. But how can you write UX copy that’s subtly helpful, improves the user experience, and retains customers? Be concise : Eliminate unnecessary words to improve usability and business outcomes.

User Testing 52

User Testing UX Analytic Tools Research Software 52

Usersnap

JULY 16, 2021

Google’s tech alone didn’t build them into a top company; User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 84

User Testing Research Software Customer Feedback Feedback Software 84

Userpilot

DECEMBER 13, 2022

Getting new users signed up and beginning to get value from your product is a challenge many product managers will face: onboarding UX best practices can help you tackle it effectively. When looking at onboarding new users to your product or service, it’s best to follow best practices. Ready to get into it?

Onboarding KPIs 87

Onboarding KPIs Feedback Software UX Data Visualization 87

Userpilot

FEBRUARY 25, 2024

Analyzing user behavior can help you understand how users perceive your product and brand. Since user preferences are always evolving, you need to be agile and swiftly adapt to new user behavior trends. TL;DR User behavior trends are not the same as consumer behavior trends.

Analytic Tools 89

Analytic Tools Data Visualization User Testing Reporting Tools 89

UX Planet

JANUARY 4, 2024

cover design idea from 32 Little Big Updates We can all agree that Figma has changed how we work in UX/UI design, making everything simpler and all in one place. It positions itself as a comprehensive user research platform, aimed at helping teams gain deep understanding of their audience for more informed decision-making.

Feedback Software 52

Feedback Software Research Software User Testing Data Visualization 52

The Product Coalition

MARCH 14, 2023

Know Your Customer (KYC) in mobile app banking is designed to protect financial businesses against crimes like fraud and money laundering. On the user’s side, it’s a process where they need to verify their identity, address, and purpose of using the app. Short attention span. Make support easily accessible.

User Testing 138

User Testing Analytic Tools Data Visualization Research Software 138

UX Planet

FEBRUARY 2, 2024

Have you ever questioned the role of a UX Designer ? Because we have readily acknowledged that UX Designers go beyond wireframing. They help shape experiences, evoke emotions, and design straightforward, accessible user journeys. Now, have you noticed how similar the skill set of a Content Designer mirrors that of a UX Designer?

User Testing 93

User Testing Customer Experience Research Software Analytic Tools 93

Userpilot

MAY 27, 2024

Product thinking is all about putting yourself in the other person’s (user) shoes. Only by adopting a product-thinking mindset and following it as a process can you get to know your users better. TL;DR Product thinking is the process of identifying problems and coming up with solutions by placing the user in the center.

Research Software 89

Research Software Analytic Tools Feedback Software Data Visualization 89

UX Studio

MAY 30, 2023

It is through design that we communicate with our users, either in proper words or with visual clues. Given all that, reliable brands are more likely to differentiate themselves and earn customer loyalty. How to build trust through UX design? With this in mind, how can we build trust through UX design?

UX 96

UX Reporting Tools Research Software Data Visualization 96

Userpilot

JANUARY 14, 2023

Examining the right customer education examples can help you improve your customer education program and the overall customer experience. As customer expectations continue to soar, a solid customer education program helps you stand out from the competition. What is a customer education program?

Customer Experience 91

Customer Experience Feedback Software Education Customer Feedback 91

Usersnap

APRIL 12, 2019

Google’s tech alone didn’t build them into a top company, User Research matters too! Such insight, and their acquisition of such continues broadening, then helps informs competitive user engagement strategies. User loyalty is the natural result. Keep reading for info on Google’s current user research.

User Testing 110

User Testing Research Software Customer Feedback Feedback Software 110

UX Planet

JANUARY 22, 2024

Accessibility for All Designing for accessibility isn’t just about accommodating users with disabilities, it’s about creating a user-friendly environment for everyone. By focusing on the extremes, we naturally enhance the experience for the average user. Understanding user behavior on the web is crucial.

Customer Experience 74

Customer Experience User Testing Research Software Customer Feedback 74

Userpilot

JANUARY 12, 2023

You’ll struggle to boost user engagement and retention if you don’t clearly define what an engaged user is. That is why this article will give you guidelines for defining engaged users and strategies for your company and increasing your engagement rates. Increase customer retention rate.

Feedback Software 90

Feedback Software Analytic Tools Customer Experience Customer Feedback 90

The Product Coalition

JANUARY 15, 2021

In this post, we’re gonna cover basic UI/UX strategies that help you create a solid cross-platform design. typically, designers know the guidelines, this is by no means a rockstar skill:D In terms of product design, two concepts need to be built?—?separately To make all user scenarios stupidly simple?—?whether

Feedback Software 122

Feedback Software UX User Testing Customer Experience 122

AB Tasty

MAY 3, 2024

Secondly, dive into your customer data by looking at your conversion points. Draw a parallel to where your customers are dropping off and mix them with your qualitative insights. You need clear guidelines to choose what ideas to test and what to leave behind. Should you focus on acquisition, retention, or loyalty?

User Testing 52

User Testing Product Research Testing Customer Feedback 52

AB Tasty

APRIL 25, 2024

Secondly, dive into your customer data by looking at your conversion points. Draw a parallel to where your customers are dropping off and mix them with your qualitative insights. You need clear guidelines to choose what ideas to test and what to leave behind. Should you focus on acquisition, retention, or loyalty?

User Testing 52

User Testing Product Research Testing Customer Feedback 52

Userpilot

JANUARY 31, 2023

How to prevent churn by identifying at-risk customers? In SaaS, you can grow your revenue only if your churn rate is low, so retaining at-risk customers is crucial. In this article, we will discuss the ins and outs of at-risk customers, how to detect them, and five actionable strategies to help you prevent churn.

Customer Feedback 91

Customer Feedback Feedback Software Customer Experience User Testing 91

Product Talk

SEPTEMBER 7, 2022

A lot of product teams claim to be focused on their users. They might even have regular steps in their processes that remind them to put their users’ needs first. It’s more about looking for new ways to collect insights from users, uncover underlying assumptions, and explore the opportunity space.

Product Research 199

Product Research User Testing Customer Experience Research Software 199

Userpilot

MARCH 17, 2022

End-user training bridges the gap between mere signups and actual usage of SaaS products. But proper user onboarding helps you avoid all that, and that’s exactly what we’ll be discussing in this article. End-user training is all about educating customers on what software offers and how they can maximize their usage.

Analytic Tools 99

Analytic Tools Feedback Software User Testing Customer Experience 99

Userpilot

SEPTEMBER 5, 2023

With all the best practices out there, improving CX without a customer experience roadmap can get overwhelming. Building a roadmap can help you understand your customer’s point of view, determine the CX tactics you should apply, and prioritize the tasks with greater returns. Design the customer journey map.

Customer Experience 85

Customer Experience User Testing Data Visualization Customer Feedback 85

Userpilot

DECEMBER 22, 2023

Who is responsible for user research at your SaaS? In this article, we explore: What is research democratization Its benefits and downsides Different levels of UX research democratization How to implement democratization initiatives, and Best practices. What is user research democratization?

Data Visualization 82

Data Visualization Research Software User Testing Product Research 82

Userpilot

FEBRUARY 26, 2023

The customer success renewal playbook is central to keeping the incoming stream of recurring revenue flowing. Thanks to the subscription economy of SaaS companies, high customer retention is vital to staying afloat and enjoying growth. The renewal process begins immediately after a user signs up for your product.

Feedback Software 82

Feedback Software Analytic Tools Customer Experience Customer Feedback 82

UX Planet

APRIL 2, 2024

Usability testing is a crucial aspect of user experience design, focusing on evaluating a product or service by testing it with representative users. Remote Usability Testing: Actionable Insights in User Behavior Across Geographies and Time Zones ” by Judy Blostein and Nupoor Ranade Want To Master Usability Testing?

Books 76

Books User Testing Product Research Testing 76

UX Planet

FEBRUARY 21, 2024

Well-designed information architecture helps users find information and complete tasks efficiently on a website/in app. Define Goals and Objectives Understanding the goals of your business and the needs of your users is foundational. Identify user needs : Understand the target audience and their needs through user research.

Information 73

Information User Testing Data Visualization Product Research 73

Userpilot

DECEMBER 19, 2022

Indeed, customer retention becomes even more important as your business grows and customer acquisition costs soar. Existing customers are high-value, low-effort assets that can serve as primary revenue drivers. This makes customer retention an important performance indicator for any business strategy.

Feedback Software 87

Feedback Software Customer Experience Customer Feedback Product Research 87

Usersnap

OCTOBER 22, 2023

In the bustling streets of the digital landscape, customer engagement isn’t just a mere handshake; it’s a warm hug that leaves an everlasting impression. The magic key can lead you to the treasure chest of conversions and a community of jubilant customers. 5 essential customer engagement strategies for customer support 1.

Data Visualization 52

Data Visualization Customer Feedback Reporting Tools User Testing 52

Userpilot

MAY 19, 2022

Usability vs user experience – what’s the difference? As a UX designer , you aim to create app designs that facilitate the best experience. While the terms usability and user experience are used interchangeably, it’s important to know that there’s a difference between the two. Let’s dive in!

Customer Experience 72

Customer Experience User Experience User Testing Customer Feedback 72

The Product Coalition

OCTOBER 8, 2023

Explore the secrets of creating a successful Crypto Prediction and Opinion Platform, and provide users with insights to help them navigate the cryptocurrency market wisely. Crypto prediction platforms provide valuable insights into the volatile world of cryptocurrency markets, aiding users in making informed decisions.

Data Visualization 126

Data Visualization Reporting Tools Feedback Software Customer Feedback 126

UX Studio

SEPTEMBER 3, 2018

UX copywriting and user testing? It might sound like a new match in the UX design world. We, at UX studio , collected three methods that provide more insights than general AB testing. In this article, we give you an insight into: What is UX copywriting? What three methods test UX copy better?

User Testing 110

User Testing Product Research Testing UX 110

Userpilot

AUGUST 22, 2023

Clear guidelines enclosed in the tracking plan drive data democratization by fostering independent data analysis, and collaboration between teams. A tracking plan benefits teams and stakeholders from across the organization, like, product teams , marketing teams , or UX designers. Which customer data to include in a tracking plan?

Data Visualization 73

Data Visualization Analytic Tools Feedback Software Reporting Tools 73

UX Studio: Product Management

JANUARY 11, 2021

At UX Studio , while we develop our products, uxfol.io In this article, we’ll give some examples of how to increase the success of product development by improving the collaboration between the UX team and the developers. When certain use cases and edge cases are neglected, it will lead to user frustration. ?

Weak Development Team 94

Weak Development Team Feedback Software Reporting Tools Research Software 94