Userzoom

DECEMBER 20, 2017

At the start of 2017 I made several predictions about UX design and research. We also launched our automated IntelliZoom participant sourcing engine that allows our customers reach 120+ million participants. 2) Measuring KPIs and conducting Competitive Benchmarks to demonstrate strategic value. Let’s see how I did.

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Data Visualization User Testing Research Software Customer Experience 50

Userzoom

DECEMBER 11, 2019

Here are a few teasers of what’s to come: We can look forward to a further blossoming of the CX and UX relationship, where we move past the collection of pure attitudinal data towards a more holistic overview of experiences using quant and qual research. Becky Wright, Senior Product UX Researcher. Lee Duddell, Senior UX Director.

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Data Visualization User Testing UX Research Software 92

Gainsight

MAY 1, 2023

The customer success (CS) community has come a long way in the last ten years since our first Pulse Conference in 2013. For many CS professionals, there is a clear track from Customer Success Manager (CSM) to Team Lead to Head of CS and eventually (Chief Customer Officer) CCO. The CSM team shifted to become customer advocates.

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Onboarding KPIs Research Software Customer Experience User Testing 59

Gainsight

JUNE 10, 2021

From major players in the field such as Delphix and ADP to Okta, Lumen, and Glint, get ready to hear about Customer Success Operations, CS at Scale, CS Strategy, Human First Customer Success, and Product Experience. Chart-Topping Customer Success Operations. There were more twists and turns than a “Stranger Things” episode.

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Feedback Software Research Software User Testing Onboarding KPIs 52

Userzoom

NOVEMBER 18, 2019

These include: ‘Integrating user research into product development’ is the number one challenge faced by 64% of our respondents, last year it was ‘securing resources and budget’. But how can you get research into this early stage? Centralized UX teams are decreasing as more UXers are embedded throughout the product line.

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User Testing Product Research UX Data Visualization 91

Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details.

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Data Visualization User Testing Information Product Research 75

Userpilot

SEPTEMBER 9, 2020

Product experiments help product managers and their users get better results. While most marketers are familiar and well-equipped with code-free tools that allow them to run such experiments, product managers often think they would need to involve development resources each and every time they want to test something. It’s that simple.

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Onboarding KPIs Customer Experience User Testing Data Visualization 72

Userzoom

AUGUST 24, 2017

How you can make your next research project more actionable and valuable. This is why a lot of companies are investing in User Research. It’s no wonder, then, that the number of research studies on the UserZoom platform are doubling every eighteen months (new Moore’s Law). ” I don’t mean it as a joke.

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Data Visualization Customer Feedback Customer Experience Technical Advisors 55

Gainsight

OCTOBER 17, 2019

Six years ago , people didn’t present about customer success (CS) in the boardroom unless it was a major escalation. But in the world of SaaS, the entire venture is the product and therefore needs to be part of the conversation. Customer Success: retention, health scores, etc. In parallel, the board meeting agenda is shifting.

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