ProductPlan

JUNE 19, 2020

In our webinar Product Managers: Treat your Strategy as a Product , Hadrien Raffali discusses the importance of tracking market activity and tweaking plans accordingly. Watch the webinar, below! Watch the webinar, below! Also crucial is the ability to gain mindshare when trends and new technologies are still in nascent stages.

Product Strategy 83

Product Strategy Strategy Research Software Technical Review 83

Userzoom

DECEMBER 20, 2017

At the start of 2017 I made several predictions about UX design and research. We have seen several Researchers and Designers demonstrate value within their organizations and have climbed career ladders into leadership positions. 2) Measuring KPIs and conducting Competitive Benchmarks to demonstrate strategic value.

Data Visualization 50

Data Visualization User Testing Research Software Customer Experience 50

Revulytics

SEPTEMBER 18, 2019

Revulytics sponsors a series of Product Management Today webinars featuring innovative ideas from top software product management thought leaders. In these blog posts, we ask the presenters to share their insights - we encourage you to watch the full on-demand webinars for even more details. When should we use analytics?

Data Visualization 75

Data Visualization User Testing Information Product Research 75

Gainsight

OCTOBER 17, 2019

But in the world of SaaS, the entire venture is the product and therefore needs to be part of the conversation. Recurring KPIs for Product. If you have a SaaS business where you can see exactly how your customers are using your product there are a lot of metrics you might be tempted to add to your packet. What’s similar?

Data Visualization 45

Data Visualization Analytic Tools Research Software Feedback Software 45

Userpilot

OCTOBER 3, 2023

You can use Userpilot to track and improve your customer journey KPIs with features like user segmentation , in-app surveys , advanced product analytics , etc. How to choose the right customer journey KPIs? Selecting the right KPIs is critical if you want to gain actionable insights about your customer journey.

Onboarding KPIs 105

Onboarding KPIs Customer Experience User Testing Customer Feedback 105

Userzoom

AUGUST 24, 2017

How you can make your next research project more actionable and valuable. This is why a lot of companies are investing in User Research. It’s no wonder, then, that the number of research studies on the UserZoom platform are doubling every eighteen months (new Moore’s Law). ” I don’t mean it as a joke.

Data Visualization 55

Data Visualization Customer Feedback Customer Experience Technical Advisors 55

Gainsight

MAY 1, 2023

Our Grow and Tell webinar series hosted by Tim Van Lew is the latest resource for the tried-and-tested approaches CS leaders have proven in their programs. They were now able to leverage their SaaS and partner program expertise to better counsel customers on optimizing the platform.

Onboarding KPIs 59

Onboarding KPIs Research Software Customer Experience User Testing 59

Userpilot

SEPTEMBER 9, 2020

While most marketers are familiar and well-equipped with code-free tools that allow them to run such experiments, product managers often think they would need to involve development resources each and every time they want to test something. Social media scheduling tool Postfity used Userpilot to find out. Source: userpilot.com.

Onboarding KPIs 101

Onboarding KPIs Customer Experience User Testing Data Visualization 101

Amplitude

MARCH 21, 2018

This metric captures someone ordering from their mobile app (their current strategy focus) and having a good experience (customer getting value) because their delivery was completed without payment issues, logistics complaints or returns. Below is the example of a north star tree for a grocery ordering and delivery app.

Research Software 110

Research Software Customer Experience User Testing Data Visualization 110

Amplitude

MARCH 21, 2018

This metric captures someone ordering from their mobile app (their current strategy focus) and having a good experience (customer getting value) because their delivery was completed without payment issues, logistics complaints or returns. Below is the example of a north star tree for a grocery ordering and delivery app.

Customer Experience 110

Customer Experience Research Software User Testing Data Visualization 110

Userzoom

DECEMBER 11, 2019

Here are a few teasers of what’s to come: We can look forward to a further blossoming of the CX and UX relationship, where we move past the collection of pure attitudinal data towards a more holistic overview of experiences using quant and qual research. Becky Wright, Senior Product UX Researcher. UX Researcher, Professional Services.

Data Visualization 92

Data Visualization User Testing UX Research Software 92

Intercom, Inc.

FEBRUARY 10, 2022

The report highlighted how support teams were adopting conversational support tools to meet rising customer expectations and a flood of inbound queries. Almost half of support teams are slowed down because their tools aren’t integrated. Check with your team to know their pain points and use tools that allow for the most integrations.

Reporting Tools 211

Reporting Tools Research Software Feedback Software User Testing 211

Gainsight

JUNE 10, 2021

Building Programs That Drive Adoption at Scale: KC Duggan, Director of Revenue Systems at MINDBODY, JT Eborn MBA of PMP Instructure, Melissa Allen the Sr. But overall, having an interest in data and technology is key, after all, understanding data is fundamental to the job! Chart-Topping Customer Success Operations.

Feedback Software 52

Feedback Software Research Software User Testing Onboarding KPIs 52

Userzoom

NOVEMBER 18, 2019

These include: ‘Integrating user research into product development’ is the number one challenge faced by 64% of our respondents, last year it was ‘securing resources and budget’. But how can you get research into this early stage? Centralized UX teams are decreasing as more UXers are embedded throughout the product line.

User Testing 91

User Testing Product Research UX Data Visualization 91