Userpilot

APRIL 30, 2024

Plus, progress tracking also helps identify how close customers are toward achieving a desired goal or outcome. Once you know all this, you can work on improving the customer experience to help speed up customer progress. How to track customer progress in your product? User profile features in Userpilot.

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

Userpilot

MARCH 14, 2024

This article lists key use cases for SaaS and explains how to implement them to unlock customer satisfaction and product growth. We also cover: Customer analytics categories. The three types of customer analytics and their significance. How to measure customer behavior with data analytics.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Customer Experience 90

Userpilot

APRIL 22, 2024

TL;DR Product feature analysis involves evaluating product features to understand their impact on user satisfaction and market performance. It’s often done to guide product planning , enhance account expansion , and optimize self-serve customer support channels. Increase user retention. Gain competitive advantage.

Data Visualization 84

Data Visualization Analytic Tools Feedback Software Weak Development Team 84

Userpilot

AUGUST 16, 2023

In-app surveys, such as NPS and CSAT , can track customer satisfaction levels , and you can deploy retention strategies for low-scoring users. Use a customer-centric approach by personalizing onboarding with the data collected via a welcome survey. Monitor user satisfaction by regularly conducting in-app surveys.

User Testing 95

User Testing Customer Experience Customer Feedback Analytic Tools 95

Userpilot

AUGUST 5, 2023

TL;DR Net Promoter Score (NPS) assesses customer satisfaction and loyalty by measuring how likely your customers are to recommend your products to others. You can identify NPS passives by: Triggering in-app NPS surveys at important touchpoints to gather valuable customer feedback and discover passive customers.

Data Visualization 88

Data Visualization Feedback Software Product Research Analytic Tools 88

Userpilot

JANUARY 3, 2023

Identifying churn helps to: Improve retention and increase your base of loyal customers. How to identify churn risk signs hiding in your product: Talk to your customer success team. A decline in customer engagement is almost always a cause for alarm, even if it was just one customer account that stopped engaging.

Analytic Tools 81

Analytic Tools Feedback Software Research Software Data Visualization 81

Userpilot

JULY 13, 2023

Are you trying to find out how to measure growth of a company? Measuring a company’s growth helps you understand how much you progressed and where you stand. In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula.

Onboarding KPIs 85

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 85

Userpilot

MAY 30, 2024

TL;DR A customer feedback loop is a process where feedback from users is collected, analyzed, and applied to improve a product. Implementing a customer feedback loop helps you identify and address customers’ needs. This boosts customer satisfaction and fosters loyalty and trust.

Product Research 73

Product Research Feedback Software Feedback Loop User Testing 73

Userpilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job!

Analytic Tools 74

Analytic Tools Feedback Software Reporting Tools Data Visualization 74

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? Many SaaS founders agree that customer insights are a key driver of product growth. After all, analyzing customer data can help you identify areas to improve upon and anticipate customer behaviors.

Data Visualization 92

Data Visualization Customer Experience Analytic Tools Customer Feedback 92

Userpilot

JANUARY 9, 2024

TL;DR A UX audit is a data-driven assessment of your website or product’s performance in terms of user experience. UX audits highlight usability issues that drive users away, along with opportunities for refinement to improve customer satisfaction. Let's dive deeper into what these steps are and how to go about them.

Analytic Tools 89

Analytic Tools Data Visualization Feedback Software Research Software 89

Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. TL;DR Customer friction is the obstacles that customers face on their journey with the product. That’s how you can spot negative patterns in feature usage caused by friction.

Data Visualization 80

Data Visualization Analytic Tools Research Software User Friction 80

Userpilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. This article focuses on user profiles in the SaaS context. You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool.

Analytic Tools 91

Analytic Tools Data Visualization Feedback Software Research Software 91

Userpilot

MAY 21, 2023

Always beta-test your features before releasing them to the whole user base. For feature or product announcements, use multiple channels, like in-app messaging , emails, social media, or blogs. At the market release stage, you can release your features either to all users at once, or incrementally.

Onboarding KPIs 74

Onboarding KPIs Feedback Software User Testing Product Research 74

Userpilot

FEBRUARY 28, 2023

If you’re wondering what different types of customer feedback are and how to collect them, you’re in the right place! In this article, we look at 13 different ways to collect feedback that product managers can leverage to gain a deep understanding of customer needs and make informed product decisions.

User Testing 80

User Testing Customer Feedback Feedback Software Product Research 80

Userpilot

MARCH 7, 2024

When your user engagement analysis reveals that users don’t use a feature enough, design interactive in-app flows to help them discover the feature and teach them how to use it. Webinars not only educate existing users and keep them engaged but also attract potential customers seeking a solution to their problems.

Analytic Tools 90

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 90

Userpilot

MARCH 19, 2024

TL;DR User experience optimization means understanding how users engage with your product to make their experience more enjoyable. Constant UX optimization is important because it improves user satisfaction , improves user engagement metrics, and drives customer loyalty.

Customer Experience 88

Customer Experience User Testing Research Software Feedback Software 88

Userpilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? While customer churn is a grave concern, retention is what can help you tackle it and make your product successful. Customer retention brings you more customers who tend to spend more, refer others, and provide valuable feedback that drives product improvement.

Data Visualization 81

Data Visualization Feedback Software Analytic Tools Customer Experience 81

Userpilot

SEPTEMBER 11, 2023

Wondering how to leverage customer analytics benefits to drive customer satisfaction? Customer analytics helps you seamlessly understand customers, predict their needs, and curate your offerings to their wants. Enhanced effectiveness of in-app communications with more relevant and contextual in-app messages.

Data Visualization 90

Data Visualization Analytic Tools Feedback Software Customer Feedback 90

Userpilot

FEBRUARY 9, 2023

You will also know how to track and use it for your SaaS business. TL;DR Predictive customer analytics uses data, statistical algorithms, and machine learning to analyze past customer behavior and predict future actions. What is predictive customer analytics? NPS analytics dashboard – Userpilot.

Data Visualization 87

Data Visualization Analytic Tools Customer Feedback Customer Experience 87

Userpilot

MAY 27, 2024

Loyalty segmentation helps you to tailor products, support, and marketing efforts by categorizing customers based on their loyalty levels. In other words, it lets you recognize and address each customer’s unique needs, making them feel valued and appreciated. The overall user experience. Analytics dashboards in Userpilot.

Data Visualization 85

Data Visualization Product Research User Testing Customer Experience 85

Userpilot

JANUARY 29, 2024

TL;DR SaaS UX design is a process of creating a smooth and pleasant user experience for SaaS products. A well-crafted UX design increases customer satisfaction, improves user engagement, minimizes friction and churn, and improves customer retention. Segment your users to provide webinars that offer specific value.

Feedback Software 99

Feedback Software Analytic Tools Research Software Data Visualization 99

Userpilot

MAY 13, 2024

Customer feedback surveys serve as invaluable tools for gathering actionable insights directly from your audience. However, it’s important to know when and how to trigger the forms to gather user feedback , for increased response rate and data credibility. Types of surveys include: Customer Satisfaction Score (CSAT).

Customer Feedback 94

Customer Feedback User Testing Feedback Software Product Research 94

Userpilot

MAY 2, 2024

Implement a retention dashboard to track vital metrics across user segments. Re-engage inactive users through automated email campaigns. Want to learn how to implement the tactics with Userpilot? It involves various tactics aimed at enhancing customer satisfaction and fostering customer loyalty.

Data Visualization 85

Data Visualization User Testing Customer Feedback Analytic Tools 85

Userpilot

OCTOBER 15, 2023

From our guide, you will learn: What product analytics marketing automation is Why marketers should use product analytics How to collect and analyze data to gain actionable insights Key metrics to track Best product analytics tools Let’s get right to it! Automated user onboarding reduces time to value by guiding users to the Aha!

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 87

Intercom, Inc.

MARCH 16, 2021

This is costly not just for your team’s bandwidth and budget – but also for your customers’ satisfaction and overall perception of your brand. Proactive support can drastically reduce the number of conversations that reach your support team, all while increasing customer satisfaction and retention.

Data Visualization 201

Data Visualization Onboarding KPIs User Friction Product Research 201

Userpilot

APRIL 29, 2024

Offer self-service support to improve customer satisfaction. Monitor customer health metrics to identify at-risk users. Routinely collect customer feedback and act on it. Trigger upsell messages at high-intent moments. Personalize the cross-sell messages based on user segment.

Feedback Software 77

Feedback Software Onboarding KPIs Data Visualization Customer Feedback 77

Userpilot

JUNE 6, 2024

TL;DR Customer retention is crucial for SaaS businesses. It ensures steady revenue and indicates customer satisfaction , with target rates of 85-90%. Measure customer retention with metrics like Customer Retention Rate, Customer Churn Rate, CLV, and MRR Churn. How to calculate Net Promoter Score.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Experience 52

Userpilot

JULY 31, 2023

It also offers surveys and feedback tools that allow you to measure customer insights and collect ideas on how to improve the product. Finally, Pendo enables you to design in-app onboarding experiences for both customers and staff and communicate with them inside your product to drive product adoption. Pendo dashboard.

Data Visualization 77

Data Visualization Analytic Tools Feedback Software Reporting Tools 77

Userpilot

FEBRUARY 29, 2024

TL;DR Customer analytics platforms are specialized tools that allow you to collect and analyze data. Customer analytics deliver many benefits for companies, such as improving customer satisfaction , driving customer loyalty , and increasing customer lifetime value. A KPI overview dashboard from Tableau.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Reporting Tools 88

Userpilot

APRIL 24, 2024

From marketing to product management and customer success, AI is improving productivity, helping teams make better decisions, and improving customer experience. How to implement AI to build better products. This means it can help you segment your users more accurately and identify their unique interaction patterns and needs.

Analytic Tools 68

Analytic Tools Feedback Software Data Visualization Reporting Tools 68

Userpilot

APRIL 30, 2024

The higher your adoption rate, the more customers will use your product, resulting in more revenue. This article will look at what the adoption rate is, what factors influence it, how you can calculate your adoption rate, and how to improve it. Interactive product tours that show key features and how to use them.

Onboarding KPIs 78

Onboarding KPIs Data Visualization User Testing Analytic Tools 78

Userpilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? Product adoption is key to creating loyal users for your SaaS and it’s important to track it regularly. In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption.

Onboarding KPIs 82

Onboarding KPIs Data Visualization Analytic Tools Customer Experience 82

Userpilot

MARCH 10, 2024

Monitoring different user behavior patterns comes in handy for analyzing and understanding customer behavior. Moreover, if your product supports these patterns, you can ensure that users achieve their goals without friction, which in turn improves customer satisfaction levels. Product usage dashboard in Userpilot.

Data Visualization 86

Data Visualization User Testing Customer Feedback Customer Experience 86

Userpilot

APRIL 19, 2024

Userpilot lets you create and style your NPS survey, add qualitative follow-up questions to get more context, select when and to whom to trigger the survey, localize content through translations, and view all the reports in one dashboard for further analysis. Get a Userpilot demo now to create your own NPS dashboard.

Data Visualization 52

Data Visualization Customer Feedback User Testing Feedback Software 52

Userpilot

MARCH 14, 2023

But where do you get started with user segmentation? In this article, we cover: Why user segmentation is essential for product managers. The most common ways to segment users. How to use segmentation to improve customer experience. JBTDs, user roles, etc.). Building tooltips in Userpilot.

Analytic Tools 88

Analytic Tools User Testing Customer Feedback Feedback Software 88

Userpilot

OCTOBER 20, 2022

Do you want to improve NPS but are not sure how to achieve that? The Net Promoter Score (NPS) is one of the most critical SaaS metrics as it measures user sentiment over time. In this article, we’ll discuss 10 strategies you can use to improve your Net Promoter Score and thus increase customer satisfaction and loyalty.

Feedback Software 92

Feedback Software Analytic Tools Research Software User Testing 92