Userpilot

MARCH 25, 2024

In the article, we show you how to replicate the behavior flow report in GA4. How to access and navigate the Behavior Flow report Creating the Path exploration report in GA4 is easier than the Behavior Flow report in Universal Analytics. Userpilot dashboard. New User Activation dashboard in Userpilot. Best thing?

Data Visualization 102

Data Visualization Analytic Tools Feedback Software Reporting Tools 102

Userpilot

APRIL 22, 2024

How to effectively analyze product features: Define your objective. For example, Slack needs instant messaging to be called a collaboration app. For instance, Userpilot’s detailed analytics dashboards make it easy for any SaaS product team to get granular with user behavior data and extract actionable insights.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Weak Development Team 105

Userpilot

FEBRUARY 25, 2024

In the article, we show you how to identify and reduce customer friction in your SaaS product to boost product engagement. Once you tag the features, you can track the data from the Features & Events dashboard which consists of a scoreboard and graph displaying usage trends. Features & Events Dashboard in Userpilot.

Data Visualization 104

Data Visualization Analytic Tools Research Software User Friction 104

Userpilot

MAY 6, 2024

You will learn what it is, how it differs from a user persona, what data it may contain, and how to create it for your product using a product analytics tool. You can use the data to create more effective marketing messages and campaigns. How to create user profiles for your company? Let’s dive right in.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

JANUARY 15, 2024

However, this guide will show you how to measure customer experience in the fintech industry, make improvements, and pick the best tools for the job! How to measure customer experience in fintech? How to improve customer experience for fintech companies? Then you could display a message that leads them to interactive guidance.

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Userpilot

APRIL 24, 2024

How to implement AI to build better products. Based on these, you could design onboarding experiences that lead users to value in less time or tailor product messaging to reflect their interests and values. So you can drive account expansion with messages targeted at the right audience. What AI tools you can use.

Analytic Tools 96

Analytic Tools Feedback Software Data Visualization Reporting Tools 96

Userpilot

JANUARY 9, 2024

A step-by-step guide to the UX audit process There are no standardized steps on how to conduct a UX audit. Let's dive deeper into what these steps are and how to go about them. Keep error messages simple and include a constructive solution. Google Analytics dashboard. Hotjar dashboard. UserTesting dashboard.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

APRIL 30, 2024

This article will look at what the adoption rate is, what factors influence it, how you can calculate your adoption rate, and how to improve it. TL;DR Adoption rate measures how quickly new features or products gain popularity and usage, indicating their success and user appeal.

Onboarding KPIs 103

Onboarding KPIs Data Visualization User Testing Analytic Tools 103

Userpilot

OCTOBER 26, 2023

Personalized onboarding allows users to learn how to use the product and reduce time to value. Contextual in-app messages are a great tool to drive feature discovery and adoption. How to integrate the product-led approach in complex products? Contextual onboarding messages are an excellent tool for the job!

Analytic Tools 103

Analytic Tools Feedback Software Product Research Data Visualization 103

Userpilot

JANUARY 3, 2023

How to identify churn risk signs hiding in your product: Talk to your customer success team. Churn metrics you should be tracking and how to calculate them: Customer churn rate : the ratio of the customers you lost during a specific time frame to the customers you had at the start of the period, multiplied by 100.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

OCTOBER 5, 2023

Our guide explores: What exactly CAC payback is Why you should be tracking it How to calculate the CAC payback period for your SaaS What other metrics you need to track How to reduce your CAC payback period We also look at how Userpilot can help you do the job. How to calculate CAC payback period?

Feedback Software 105

Feedback Software Onboarding KPIs Analytic Tools Customer Experience 105

Intercom, Inc.

JUNE 1, 2021

As a result, we’ve seen some major, long-lasting changes to how businesses and consumers communicate and build relationships with one another: The popularity of messaging channels is on the rise – messenger-based support is now the second most used support channel.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Userpilot

JULY 5, 2023

Wondering how to improve customer satisfaction scores and foster long-term success for your SaaS business? Segmenting customers to send targeted in-app messages. Book a Userpilot demo to see how you can utilize them to enhance customer satisfaction. Analyzing feedback for uncovering actionable insights.

Customer Satisfaction 98

Customer Satisfaction User Testing Data Visualization Customer Experience 98

Userpilot

MAY 21, 2023

For feature or product announcements, use multiple channels, like in-app messaging , emails, social media, or blogs. Userpilot allows you to collect feature requests, announce your releases with in-app messages, measure the success of new features and gather feedback on how well they satisfy users. Book the demo to see how!

Onboarding KPIs 97

Onboarding KPIs Feedback Software User Testing Product Research 97

Userpilot

MARCH 10, 2024

A quick funnel analysis reveals that new users drop off before they send the first message in the app. This data will help you understand how users navigate and engage with different features so you’re better able to develop strategies for improving the customer experience. Product usage dashboard in Userpilot.

Data Visualization 105

Data Visualization User Testing Customer Feedback Customer Experience 105

Userpilot

JULY 17, 2023

Do you want to learn how to use data analytics to improve customer experience? In this guide, we’re going to show you how to use data analytics to improve the customer experience! For instance, you could use an NPS dashboard to look at response rates for NPS surveys and the percentage of promoters versus detractors.

Data Visualization 98

Data Visualization Customer Experience Analytic Tools Customer Feedback 98

Userpilot

JULY 13, 2023

Are you trying to find out how to measure growth of a company? Measuring a company’s growth helps you understand how much you progressed and where you stand. In this article, we’ll go through how to measure growth of a company by delving deep into the basics, relevant metrics, and each necessary company growth rate formula.

Onboarding KPIs 98

Onboarding KPIs Feedback Software Customer Experience Customer Feedback 98

Userpilot

AUGUST 5, 2023

Segment passive customers and offer them targeted offerings through in-app messages. How to identify NPS passives? We’ll now go through how you can identify NPS passives. How to turn passives into promoters? Segment passives and provide targeted in-app messages in Userpilot.

Data Visualization 98

Data Visualization Feedback Software Product Research Analytic Tools 98

Userpilot

AUGUST 16, 2023

Use Pendo to provide user insights, guidance, and in-app messaging to improve user experience and drive product adoption. And constantly measure user retention metrics can help to understand user behavior to see how many users you are retaining. How to measure customer retention? A Pendo dashboard.

User Testing 98

User Testing Customer Experience Customer Feedback Analytic Tools 98

Userpilot

MAY 7, 2024

Analytics dashboard : Track all your adoption-related metrics in one simple dashboard. Userpilot analytics dashboard. Adoption funnel analysis : See how users progress through each step of the adoption funnel. Whatfix analytics dashboard. Use heatmaps to track feature engagement data. and customize them code-free.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

JUNE 22, 2023

Wondering how to reduce churn rate and increase retention? In this article, we’ll delve into how to identify churn and 12 practical tactics to reduce churn rate while increasing interaction. How to identify potential churn? Upcoming new features & event analytics dashboard in Userpilot.

Data Visualization 98

Data Visualization Feedback Software Analytic Tools Customer Experience 98

Userpilot

APRIL 30, 2022

You’ll learn what they are, and some best practices on how to use them. In the end, you’ll know how to create in-app notifications code-free. In-app messaging is a type of message that is sent to users while they are active in the app. In-app notifications are those messages you see when you are active in the app.

Feedback Software 98

Feedback Software Analytic Tools Software Review Customer Feedback 98

Userpilot

APRIL 14, 2022

Airtable uses a welcome message modal to greet users to the product: you can create and customize a flow in Userpilot to craft an engaging slideout of your own. The menu on the dashboard opens up and moves along as a user progresses with onboarding. Airtable mixes a slideout and a hotspot with the interactive dashboard.

Customer Experience 98

Customer Experience Analytic Tools Customer Feedback Data Visualization 98

Userpilot

JANUARY 3, 2023

Enhance the product experience with in-app messages and contextual help to handhold users through their journey. Net promoter score surveys ask users how likely they are to recommend your product or service to others on a scale from 1 to 10. How to calculate net promoter score? How to calculate NPS. Poor customer service.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Research Software 98

Userpilot

MARCH 7, 2024

When your user engagement analysis reveals that users don’t use a feature enough, design interactive in-app flows to help them discover the feature and teach them how to use it. User engagement could also refer to the strategies that businesses use to drive user interactions with the product, such as in-app messages or emails.

Analytic Tools 105

Analytic Tools Data Visualization Onboarding KPIs Feedback Software 105

Userpilot

MAY 2, 2024

Implement a retention dashboard to track vital metrics across user segments. Want to learn how to implement the tactics with Userpilot? How to measure customer retention rate? It also allows you to track and analyze user interactions and reach your customers with the right messaging at the right time. Book the demo!

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

Userpilot

MAY 8, 2024

Wondering how to build a customer success dashboard for your team? From the article, you will learn what a customer success dashboard is, why you need it, and what metrics it should include. And how to build a dashboard for your customer success team using Userpilot analytics ! If so, we’ve got you covered!

Data Visualization 105

Data Visualization Dashboard Onboarding KPIs Analytic Tools 105

Userpilot

MARCH 21, 2024

When done properly, learning how to optimize customer activity cycle can build lasting relationships and drive growth. This is possible by elevating the user experience at every stage with personalization, in-app guidance, and targeted messaging. Editing a loyalty program message with Userpilot. Userpilot ’s product analytics.

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

The Product Coalition

JULY 1, 2022

Have you ever got so frustrated with an app experience that you immediately started googling how to deactivate your account? How to measure mobile app churn rate First thing’s first: You can’t improve a metric that you’re not tracking properly. App churn rate formula: How to calculate your app’s churn rate. Your users have.

Analytic Tools 114

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 114

Userpilot

NOVEMBER 26, 2023

In this article, we're going to: Set out how quantitative data analysis can lead to conversion optimization. How to leverage CRO analytics data to enhance conversion processes. Once you’ve identified friction points , you can use contextually relevant in-app messaging to optimize the experience. Ready to make a start?

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Research Software 105

Userpilot

SEPTEMBER 29, 2023

At the same time, you could be targeting users who have already adopted the product with upsell messages to convert them into paying customers. For example, you could use it to assess if in-app marketing campaigns shorten the conversion funnels and how they improve important metrics, like retention rate. Heatmap in Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Customer Feedback Feedback Software 105

Userpilot

DECEMBER 22, 2023

A few common examples of microcopy in UX include CTAs, error messages, placeholders, in-app guidance and new feature announcements , and confirmation messages. In Userpilot, you can use AI to create microcopy for in-app messages and onboarding flows. Get the demo to see how! For example, run A/B and usability tests.

Analytic Tools 105

Analytic Tools Feedback Software UX Data Visualization 105

Userpilot

OCTOBER 1, 2022

Notification UX design best practices: Make notifications valuable by sending the right message to the right user at the right time. Split users into multiple user segments and create dedicated in-app messaging to personalize the user experience for each segment. For example, when you send a message to a friend on WhatsApp.

Customer Experience 98

Customer Experience User Testing User Experience Customer Feedback 98

Userpilot

FEBRUARY 29, 2024

Starts at $249/month and supports up to 250 survey responses per month, 10 user segments, 15 feature tags, a built-in NPS dashboard , and access to third-party integrations (except HubSpot/Salesforce). The account view in Totango allows business users to view all the customer insights from individual customers in one singular dashboard.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

JANUARY 26, 2023

Wondering how to run a successful SaaS onboarding process to make sure you are setting users up for success from the start? Here’s your best chance to explain how your product meets your customers’ needs and solves their problems. Greet new customers with welcome messages – it humanizes the onboarding process.

Analytic Tools 98

Analytic Tools Feedback Software Customer Experience Data Visualization 98

Userpilot

JULY 2, 2022

In this article, we’ll cover everything you need to know on how to announce pricing updates without losing customers. Let’s use Ahrefs as an example of how to turn negative news into something customers understand. Here’s how Ahrefs announced the recent price increase on the customers’ main dashboard.

User Testing 98

User Testing Feedback Software Customer Experience Customer Feedback 98

Userpilot

FEBRUARY 9, 2023

You will also know how to track and use it for your SaaS business. Predictive customer analytics can help you retain existing customers and improve customer experience by triggering personalized in-app experiences, adapting in-app messaging , and reaching out to at-risk customers. NPS analytics dashboard – Userpilot.

Data Visualization 98

Data Visualization Analytic Tools Customer Feedback Customer Experience 98