Userpilot

DECEMBER 19, 2022

B2B marketing expenses can vary wildly depending on whether you’re building a brand on social media, investing in content, or targeting enterprise customers with account-based marketing. Try publishing research reports, whitepapers, free video courses, or case studies. What is B2B marketing? Have a referral program.

B2B 105

B2B User Testing Research Software Analytic Tools 105

Userpilot

JUNE 29, 2023

Great user documentation brings many benefits : it can help boost product adoption , improve customer retention and satisfaction , and reduce the burden on your support team. User documentation comes in many shapes and sizes: step-by-step guides or manuals, frequently asked questions, video tutorials, release notes , and more.

Document 98

Document Analytic Tools Feedback Software User Testing 98

Userpilot

JULY 29, 2021

By engaging with your customer across multiple communication channels (in-app experiences, live chat, self-service support, etc) your goal is to create a seamless experience that leads towards increased user satisfaction and ultimately, customer retention. Video games are engaging hence very addictive.

Feedback Software 98

Feedback Software Analytic Tools Reporting Tools Customer Communications 98

Userpilot

APRIL 9, 2024

Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions. Reducing time to value is essential for user retention and product adoption. It doesn’t stop there.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Gainsight

APRIL 12, 2024

The answer: Digital Customer Education (CE). Effective customer education empowers users to learn your platform quickly and efficiently, without interrupting their workflow. This translates to higher customer satisfaction, health scores , increased adoption rates , and ultimately, a thriving business.

Customer Experience 52

Customer Experience User Friction Customer Feedback Reporting Tools 52

Userpilot

FEBRUARY 4, 2023

Efforts that wow your customers tend to have a large ROI since they can optimize your conversion rate and generate revenue. How to wow a customer in SaaS There are 10 tried-and-tested ways to wow your customers and increase customer satisfaction. Users are fast to form opinions on brands and slow to change them.

User Testing 97

User Testing Customer Experience Customer Feedback Feedback Software 97

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Lou Assist is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Lou Assist is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if HelpHero is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether HelpHero is the ideal choice for your customer satisfaction needs. Let’s get started!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Embedded Analytics Analytic Tools 52

Usersnap

DECEMBER 10, 2023

The pricing is adaptable, with options catering to startups, mid-sized companies, and large enterprises, ensuring scalability and affordability. Crazy Egg Crazy Egg unveils user interaction insights, illuminating how users engage with a website, what captures their attention, and areas that may fall short.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

NOVEMBER 16, 2022

Automatically create onboarding videos with AI video production tools , like Synthesia. It integrates with Userpilot, so you can embed the AI videos directly into your UI elements. Free up your support team and save costs by automating customer support. Let’s explore them in more detail: Reduced customer churn.

Feedback Software 98

Feedback Software Analytic Tools B2B Embedded Analytics 98

Userpilot

JANUARY 16, 2024

Looking for an effective customer satisfaction tool and wondering if Userlane is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userlane is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

OCTOBER 17, 2023

You can tailor your products and services to meet user’s individual needs. Provides the means to improve customer satisfaction and retention by creating a product with market fit. It helps you come up with tactics like re-engagement strategies to bring inactive users back. Creating custom events with Userpilot.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Userpilot

FEBRUARY 26, 2024

Looking for an effective customer satisfaction tool and wondering if Userpilot is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Userpilot is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 25, 2024

Looking for an effective customer satisfaction tool and wondering if GainsightPX is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether GainsightPX is the ideal choice for your customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

MARCH 29, 2024

For example, if you’re strictly an enterprise SaaS, targeting individual users or small businesses will result in a lack of action. Lack of help resources : Users will inevitably have questions or hit roadblocks while using your product. The absence of it leads to user frustration and churn.

Data Visualization 105

Data Visualization User Testing Analytic Tools Feedback Software 105

Userpilot

JUNE 9, 2022

But the two popular digital adoption platforms are very different in terms of pricing, features, integrations, customer satisfaction and ux. Which is a better choice for you, Walkme vs Userlane, as an enterprise vs. a small business? Userlane and Walkme are both enterprise digital adoption tools. Read on to find out!

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

SEPTEMBER 25, 2023

It’s a popular strategy in the enterprise software space. Even the most successful ones have sales teams to close deals with high-value customers. A successful PLG motion allows organizations to reduce customer acquisition and support costs while continuously driving growth by leveraging WOM , product virality , and referral schemes.

Analytic Tools 105

Analytic Tools Onboarding KPIs Customer Experience Data Visualization 105

Userpilot

JANUARY 23, 2024

It can involve making comparisons that highlight your product’s advantages over others in the market—either in terms of functionality, additional features, proactive customer support , or overall value. Vowel’s website comparing itself with Zoom. This data will provide insights into what’s working and what needs adjustment.

Feedback Software 52

Feedback Software Research Software Analytic Tools Positioning 52

Userpilot

JULY 14, 2021

They are not helping you – the potential user; they are not helping our smaller competitors, who find themselves juxtaposed with enterprise software for a completely different user persona, and it’s not helping us – when we get leads that want something we can’t offer anyway. Best for large enterprises.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Chameleon is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Chameleon is the ideal choice for your Customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

DECEMBER 15, 2023

Looking for a good customer satisfaction tool and wondering which one of Pendo, Appcues, and Product Fruits is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

OCTOBER 26, 2023

Create growth loops for acquiring new customers Growth loops are a strategy that relies on embedded product virality to drive sustainable and compounding growth. Basically, the existing customers promote the product and drive new customer acquisition by simply using it. Users can also find there the feedback widget.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

FEBRUARY 21, 2023

Leverage onboarding checklists to activate users as soon as possible. Add in-app video tutorials to make the onboarding process smooth. Use gamification to encourage existing customers to engage with your app. Accelerate adoption with in-app video tutorials Do you know what’s better than walkthroughs?

Analytic Tools 97

Analytic Tools Feedback Software Research Software Data Visualization 97

Userpilot

NOVEMBER 27, 2023

Looking for a good customer satisfaction tool and wondering which one of Pendo, Appcues, and UserGuiding is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 22, 2023

Looking for an effective Customer satisfaction tool and wondering if Appcues is the best option for your SaaS company? In this article, we’ll delve into precisely that – helping you determine whether Appcues is the ideal choice for your Customer satisfaction needs. Let’s get started!

Data Visualization 52

Data Visualization Customer Satisfaction Embedded Analytics Analytic Tools 52

Userpilot

FEBRUARY 21, 2023

Leverage onboarding checklists to activate users as soon as possible. Add in-app video tutorials to make the onboarding process smooth. Use gamification to encourage existing customers to engage with your app. Accelerate adoption with in-app video tutorials Do you know what’s better than walkthroughs?

Analytic Tools 91

Analytic Tools Feedback Software Research Software Data Visualization 91

Userpilot

OCTOBER 30, 2023

Looking for a good customer satisfaction tool and wondering which one of UserGuiding, Userflow, and Stonly is the best option for your SaaS company? There are plenty of tools for customer satisfaction on review sites, but they don’t make the choice any easier. Let’s compare them! Let’s dive in!

Customer Satisfaction 52

Customer Satisfaction Data Visualization Analytic Tools Feedback Software 52

Userpilot

SEPTEMBER 5, 2022

Customer reviews describe how customers feel about your products or services. The most common forms of customer reviews are texts, videos, numbers on a rating scale, or stars. Why should you ask for a customer review? They start from $249 for Traction, $449 for Growth, and $1,000 for the Enterprise package.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

Userpilot

AUGUST 31, 2023

Both Heap and GA4 come with a free plan and premium options for large businesses and enterprises. Google Analytics (GA4) for user behavior tracking Google Analytics 4 (GA4) also uses events to measure specific interactions or occurrences on your website or app. It also includes dedicated customer success and phone support.

Data Visualization 104

Data Visualization Analytic Tools Feedback Software Reporting Tools 104

Userpilot

MARCH 3, 2022

So as well as improving customer satisfaction , you’ll need fewer support agents on hand. Many SaaS companies rely on a large percentage of user queries being answered within their knowledge base. For your SaaS knowledge base to be truly helpful, it has to be user-friendly and cater to a range of needs.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Customer Experience 98

Split

JULY 27, 2023

Overview of Feature Toggles in Start-Up and Enterprise Environments Feature toggles bring great value to both enterprise businesses and startups, allowing developers and product teams to deploy features quickly, test them in production, and easily roll them back or disable them when needed.

Feedback Software 52

Feedback Software Software Review Systems Review Technical Review 52

Userpilot

FEBRUARY 4, 2022

SaaS sales can be broken down into three models: self-service, transactional, and enterprise. SaaS sales compensation tends to be higher when targeting enterprise customers since it takes longer to close deals and each contract brings in more annual recurring revenue ARR for the company. The enterprise model.

Feedback Software 98

Feedback Software Research Software Reporting Tools Onboarding KPIs 98

Usersnap

FEBRUARY 14, 2023

In this article, we’ll share tips and advice all about SaaS go-to-market strategies , with questions to ask, things to consider, and data to research so you can start your commercial enterprise on the right footing. Am I competing with SMB markets, mid-markets, or enterprises? Let’s dive in! Here’s a micro survey example by Usersnap.

Research Software 52

Research Software Feedback Software User Testing Product launches 52

Userpilot

MAY 17, 2024

Userzoom — Best customer feedback tool for enterprise-level UX research. Hotjar — Best customer feedback tool for collecting visual feedback and tracking the customer experience. Fider — Best open source tool for collecting customer feedback and letting users vote on feature requests.

Feedback Software 52

Feedback Software Data Visualization Analytic Tools Research Software 52

Userpilot

MAY 16, 2023

TL;DR Value metrics are the features of a product that customers associate with its value and are happy to pay for. Identifying value metrics allows you to acquire new customers, refine your pricing strategy, grow revenue , improve customer satisfaction , and develop products. To record longer videos, users must upgrade.

Feedback Software 98

Feedback Software Analytic Tools Onboarding KPIs User Testing 98

Userpilot

FEBRUARY 13, 2024

Reduce the workload on customer support teams, allowing them to think of more ways to provide exceptional customer service. Empower users and increase customer satisfaction. Self-service software is any tool that can empower your customers to access help resources and troubleshoot issues independently.

Analytic Tools 52

Analytic Tools Reporting Tools Feedback Software Embedded Analytics 52

Userpilot

APRIL 30, 2024

When marketing aligns with product development , customer service, and sales, the result is a more cohesive user experience that can increase customer satisfaction, loyalty, and product advocacy. Every second users have to wait for it to load reducing conversions by 7%. Add videos. Add a powerful CTA.

Analytic Tools 105

Analytic Tools Feedback Software Data Visualization Onboarding KPIs 105