Alchemer Mobile

FEBRUARY 12, 2022

In this episode, Apptentive CEO and Co-founder, Robi Ganguly, sits down with the VP of Strategic Partnerships at WPP, Doug Chavez to talk about customer love. Doug and Robi dive into how customer feedback creates better products and therefore creates happier customers. 8:15 – How customer feedback creates better products.

User Testing 130

User Testing Customer Feedback Customer Experience Feedback Software 130

Alchemer Mobile

JUNE 21, 2022

In this episode of Customer Love Stories, the VP of Marketing at the Portland Timbers and the Portland Thorns, Mark Jacobs, sat down with Robi Ganguly to discuss all things customer love. -->. How can I support Customer Love Stories? Host: Apptentive CEO and Co-founder, Robi Ganguly. Connect with Mark here: [link].

Download 130

Download Marketing Branding Product Management 130

Alchemer Mobile

JUNE 6, 2022

What does Wonder Woman have to do with building products and brands customers love? In this episode of Customer Love Stories, tech executive, former CIO at Twilio, and active Apptentive board member, Michelle Grover, sat down with Robi Ganguly to ponder this question. -->. How can I support Customer Love Stories?

Technical Review 130

Technical Review Download Branding Marketing 130

Alchemer Mobile

FEBRUARY 13, 2022

In this episode, Apptentive CEO and Co-founder, Robi Ganguly, sits down with the CEO of Product School, Carlos Gonzales de Villaumbrosia to talk about customer love. How does Product School create happy customers and fans? 13:00 – Why happy customers do your marketing for you. And how can brands do the same thing?

Customer Experience 130

Customer Experience Branding Marketing Roadmap 130

The Secret PM Handbook

MARCH 28, 2018

In my articles about go to market , I always mention the importance of “customer stories.” These stories are a critical component of the knowledge that product management can provide to sales and marketing and sales engineers to help ensure sales success. Telling Stories Isn’t Necessarily Natural.

Customer Experience 207

Customer Experience Weak Development Team Demo Agile 207

The Secret PM Handbook

MARCH 28, 2018

In my articles about go to market , I always mention the importance of “customer stories.” These stories are a critical component of the knowledge that product management can provide to sales and marketing and sales engineers to help ensure sales success. Telling Stories Isn’t Necessarily Natural.

Customer Experience 170

Customer Experience Demo Agile Article 170

ProductPlan

JANUARY 24, 2022

The post Customer Story: Syngenta appeared first on.

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Product Talk

APRIL 3, 2024

Customer interviews are one of the most impactful activities a product team can do. Customer interviews are one of the most impactful activities a product team can do. Tweet This An early customer interviewing mistake is to spend your interview time exploring your solution ideas. But only if we use the right methods.

User Testing 165

User Testing Customer Experience Customer Feedback User Friction 165

UserInterviews

AUGUST 24, 2018

At User Interviews, we love helping our customers do more research to build better products. That's why we're so excited to launch our customer story series. Have a research story? Here's how Egnyte used our platform to make research a habit to build better products faster. Share it with us at erin@userinterviews.com!

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User Testing Research Software Product Research 49

Revulytics

OCTOBER 12, 2018

“Market problems should be defined based on multiple sources of data, not just anecdotes from visiting customer offices,” one respondent said. This year’s survey reveals that product managers spend an average of just seven hours a month talking to customers in non-sales situations.

Data Visualization 66

Data Visualization User Testing Customer Feedback Customer Experience 66

Business of Software Conference

FEBRUARY 5, 2021

Should you or shouldn’t you listen to your customers? So how do know when to listen to your customer feedback and when not to? why listening to your customers isn’t always a good idea. Sally Foote (VP of eCommerce, GoCompare) – The Stories Your Customers Will Tell You from Business of Software Conference.

Customer Feedback 52

Customer Feedback User Testing CTO Customer Experience 52

UserInterviews

AUGUST 24, 2018

At User Interviews, we love helping our customers do more research to build better products. That's why we're so excited to launch our customer story series. Have a research story? Here's how Egnyte used our platform to make research a habit to build better products faster. Share it with us at erin@userinterviews.com!

User Testing 40

User Testing Research Software Product Research 40

UserInterviews

AUGUST 24, 2018

At User Interviews, we love helping our customers do more research to build better products. That's why we're so excited to launch our customer story series. Have a research story? Here's how Egnyte used our platform to make research a habit to build better products faster. Share it with us at erin@userinterviews.com!

User Testing 40

User Testing Research Software Product Research 40

ProductBoard

NOVEMBER 15, 2021

When it comes to customer support, efficiency and customer experience tend to be two sides of the same coin. Providing a best-in-class support experience might be a path to maximum customer happiness — but often at maximum cost. So how, then, can companies offer both?

Customer Experience 98

Customer Experience Customer Satisfaction Product Management Product Manager 98

Product Talk

DECEMBER 20, 2023

You’re creating a regular habit of talking to customers , you’re identifying opportunities and assumptions and building out your opportunity solution tree and starting to run small tests to explore different ideas. ’ Knowing the target customer or user can help you identify which team would be best to evaluate this need.

Product Research 264

Product Research User Testing Customer Experience Differentiation 264

Product Talk

FEBRUARY 28, 2024

That’s certainly the case for Kelsey Terry , who’s sharing her story in today’s Product in Practice. We hope Kelsey’s story will remind you that your continuous discovery journey is likely to experience some twists and turns along the way, but it’s still worth sticking with it through those tough spots. You can submit yours here.

Product Research 239

Product Research Onboarding KPIs Feedback Software User Testing 239

Mind the Product

NOVEMBER 22, 2016

But many people feel they have become story point implementing machines, and the focus on agile has meant that the original goals of focusing on clients and end users have become lost along the way. For them agile looks like a needless abstraction layer between the development team and their customers. Ideation sessions can also help.

User Testing 70

User Testing Customer Experience Product Research Customer Feedback 70

Product Management University

MARCH 14, 2024

If you’re a customer success manager, this is a great opportunity for a win-win scenario. You’ll have a good reason to get closer to your customers and your company gets higher product adoption (and possibly revenue) at the same time. If the word “story” comes to mind, your thought process is spot on.

Customer Experience 130

Customer Experience Document Reference Demo 130

ProductBoard

JULY 24, 2019

Written by Hiten Shah, Co-Founder at FYI, Product Habits, Crazy Egg, and KISSmetrics, for our ebook, The Path to Product Excellence: Stories and Advice From the Field. Crazy Egg gave me the product bug. It also was the beginning of a strange, powerful revelation: that people don’t often understand what really motivates them to do something.

Product Management 75

Product Management Product Manager Management Management 75

Product Talk

MARCH 20, 2024

April 2nd: Continuous Interviewing: Unlock the Power of Story-Based Customer Interviews This webinar is designed to help you better understand what a good customer interview looks like.

Product Research 238

Product Research Events User Testing Webinar 238

Product Talk

FEBRUARY 1, 2023

It helps you keep track of your high-level outcomes , the unmet needs, desires, and pain points (or what I collectively refer to as “ opportunities ”) you’re hearing about from customers, the solutions you’re considering, and sometimes the assumptions you’ve identified and tests you’re running to validate those assumptions.

Product Research 190

Product Research User Friction User Testing Customer Experience 190

Product Management University

OCTOBER 16, 2023

Even more strategic when customers use both, right? Beyond a healthier balance sheet, why do your target customers care about cash flow relative to their big picture strategy? Either way, both components give your story complete context. Remember, products are the proof points in a strong value story. What is it?

Positioning 147

Positioning Product Research User Friction Differentiation 147

Product Talk

FEBRUARY 7, 2024

Sandrine Veillet ’s Product in Practice story perfectly exemplifies this. As always, our goal with this story is not to paint a rosy picture of reality, but to show you how real product teams are making progress on their continuous discovery journey. Do you have a Product in Practice story you’d like to share?

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Product Research Reporting Tools User Testing Research Software 235

Product Talk

AUGUST 16, 2023

This story is a great example of how anyone can establish and benefit from a weekly interviewing practice, no matter what their role. Do you have a Product in Practice story you’d like to share? You can submit your story here. Build rapport and convey an interest in hearing every aspect of the interviewee’s story.

Product Research 169

Product Research Weak Development Team User Testing Customer Feedback 169

Intercom, Inc.

JANUARY 5, 2021

A problem statement focuses on what the customer needs, not what you think the solution should be. A problem statement should always contain three pieces of information: the outcome that the customer wants, why they want that outcome, and problems with the status quo. 1: The outcome the customer wants.

Transportation 279

Transportation Research Software User Testing Travel 279

Product Management University

FEBRUARY 12, 2024

Perhaps I’m biased here, but I think it’s the easiest transition into product marketing because you understand the sales process in depth and you have intimate knowledge of your target customers and the salesforce. At the time, this was a regular practice as all enterprise software was installed at the customer site.

Product Marketing 147

Product Marketing Marketing Customer Experience Differentiation 147

Intercom, Inc.

JULY 29, 2020

Companies work to unlock the story of their brand , to tell the story of their target customers, use data to tell stories about their industry or provide further insights. Meanwhile, CEOs are increasingly seen as leading their companies by the stories they tell. That’s what makes a story resonate.

Data Visualization 271

Data Visualization User Testing Branding Customer Feedback 271

The Product Coalition

APRIL 8, 2024

Curiosity and Problem-solving As a technical support agent, you’re curious about customer problems and deeply investigate to get to the bottom of the issues and find solutions. Instead of solving problems one customer at a time, you’ll solve bigger problems that impact an entire user base. That’s a key skill in navigating ambiguity.

Product Management 115

Product Management Product Manager Customer Experience User Friction 115

Product Talk

AUGUST 18, 2021

Good product discovery includes the customer throughout the decision-making process. Good product discovery includes the customer throughout the decision-making process. Good product discovery includes the customer throughout that process. If we are lucky, we might do some customer research at the beginning of the project.

Product Research 294

Product Research Research Software User Testing User Friction 294

The Product Coalition

FEBRUARY 23, 2024

Those bricks and dolls are tools for epic adventures and heartwarming stories, “hired” by kids to do specific “jobs” in their playtime universe. It’s about understanding the needs customers want fulfilled, the problems they crave solutions for. Share your product whisperings, and we’ll build a library of hidden customer motivations!

User Testing 124

User Testing Product Research Framework Customer Experience 124

Product Talk

OCTOBER 4, 2023

For many teams, creating roadmaps is a political game that allows stakeholders to argue over their own interests rather than putting customers or users first. What I really love about Ellen’s story is that she looked at where her organization was at to determine where she could introduce different pieces for the people who were receptive.

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Roadmap Product Research Customer Experience User Testing 309