customers vend 
Intercom, Inc.
NOVEMBER 18, 2020
On the podcast, Dee Reddy talks to Vend founder Vaughan Fergusson , sustainable lifestyle retailer Sheelin Conlon ( The Kind ) and Mixtiles ‘s Ori Singer. Meeting your customers where they are. Listen below, and read on for our companion post. Enter the innovative ecommerce platforms and payment tools of the mid-2000s.
Intercom, Inc.
MAY 25, 2021
The channels we use to communicate have shifted dramatically, and customer expectations for fast, personalized support are higher than ever. As a result, companies need to understand their customers and deliver to their high standards if they want to stay competitive. Messaging is rapidly becoming a key channel for customer support.
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Intercom, Inc.
MARCH 28, 2022
Not only is this what customers want (and expect), but it also will have a significant impact on revenue for businesses going forward. When a customer reaches out with a question while they’re on a free trial, is that a support issue or a sales issue? Third, the lines between sales, marketing, product, and support are blurring.
Intercom, Inc.
DECEMBER 4, 2020
While the speed of these changes can make it feel revolutionary, a core theme we’ve heard from guests across the series is that new technologies are actually bringing us back to a more traditional way of shopping where customer experience, personalization, and even localization are at the forefront.
The Product Coalition
JANUARY 5, 2021
In 2022, there will be OMNY vending machines. Some of the problems they are looking to solve immediately: How can the MTA better predict subway incident impacts and serve customers with minimal impact? On May 31st, 2019, OMNY went live at select stations. In 2020, there will be a ticketing app for OMNY. Am I skeptical?
Intercom, Inc.
AUGUST 24, 2021
But at these pivotal moments, it’s just as important to prioritize your customer support strategy as it is to plan your product roadmap or your next big marketing campaign. With that in mind, here are three questions to ask when you want your customer support to grow with you – and some best practices to ensure it does.
Intercom, Inc.
NOVEMBER 26, 2020
This is thanks in no small part to what Vaughan Fergusson, founder of Vend , last week called “the absolute resilience of retailers,” many of whom have been making major strides in adapting to business-as-unusual. Value judgments. Overall, it seems that initial fears of a major downturn in holiday spending have been assuaged.
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