Userpilot

MAY 26, 2024

Spekit doesn’t have traditional customer feedback collection features like qualitative surveys or NPS dashboards. Uncover weak spots of your product and bottlenecks that disturb the customer journey. With it, you can target a specific user group with the survey. Spekit for customer feedback Source: Spekit.

Feedback Software 52

Feedback Software User Testing Customer Feedback Analytic Tools 52

Userpilot

SEPTEMBER 11, 2023

Ideas from feature request surveys for developing product roadmap. You can then easily identify the passives and detractors with an NPS dashboard, as it shows the scores and the percentage of each respondent category. NPS analytics dashboard in Userpilot. Tag feature event data in Userpilot. Trend analysis in Userpilot.

Data Visualization 87

Data Visualization Analytic Tools Feedback Software Customer Feedback 87

Userpilot

SEPTEMBER 14, 2023

TL;DR Customer discovery questions enable product teams to better understand customer needs and problems so that they can build products that the potential customer truly needs. Other data sources include product analytics, asking customer-facing teams, competitor analysis, and industry events.

Product Research 75

Product Research Customer Feedback Data Visualization User Testing 75

Userpilot

MAY 22, 2024

It enables product teams to create, implement, and test personalized in-app onboarding experiences. The solution makes it possible for teams to onboard, engage, and retain users without needing coding skills to create these in-app experiences. Uncover weak spots of your product and bottlenecks that disturb the customer journey.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

MAY 26, 2024

It enables product teams to create, implement, and test personalized in-app onboarding experiences. Uncover weak spots of your product and bottlenecks that disturb the customer journey. It can be a roadblock when your team members lack technical expertise, leaving you dependent on developers. You’re on a budget.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

MARCH 21, 2024

You can collect data via multiple sources, such as feedback surveys , user interviews, product data analytics , and firsthand observations from your customer-facing teams Create a high-level customer journey map with all the relevant touchpoints to contextualize the collected data. Let’s discuss these benefits in more detail.

Data Visualization 91

Data Visualization User Testing Customer Experience Customer Feedback 91

Userpilot

MAY 26, 2024

The solution makes it possible for teams to onboard, engage, and retain users without needing coding skills to create these in-app experiences. Spekit doesn’t have traditional customer feedback collection features like qualitative surveys or NPS dashboards. Spekit for customer feedback Source: Spekit.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

JANUARY 16, 2024

Going ahead to develop products or features based on assumption doesn’t always end well—you’re likely to build something that doesn’t solve real user problems. You also risk having web pages with confusing navigation, leading to a bad experience for visitors. This will confuse users and result in a poor UX experience.

User Testing 81

User Testing Feedback Software Research Software Product Research 81

Usersnap

MARCH 19, 2019

Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle. Do you consider customer feedback?

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Alchemer Mobile

FEBRUARY 2, 2021

According to an InMobi survey , the number one challenge facing app developers today isn’t design or development. The bad news? You don’t need a big budget or a dedicated marketing team to market your app. Participating in these groups is a great way to conduct market research (What is your target market talking about?

Feedback Software 264

Feedback Software Analytic Tools Research Software Product Research 264

Userpilot

MAY 12, 2024

TL;DR Mixpanel is a simple and powerful product analytics tool that allows product teams to track and analyze in-app product engagement. It allows your team to see every moment of the customer experience clearly, so you can make changes that work. Let’s dive in! In addition, it lets you explore data freely without using SQL.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Reporting Tools 52

Userpilot

APRIL 21, 2023

The aim of product analysis is to better understand its strengths and weaknesses, to evaluate how effective it is at satisfying user needs , and to identify areas for improvement. Product analysis benefits teams from across the organization, including your product , marketing , customer success , and UX design colleagues.

Analytic Tools 88

Analytic Tools Feedback Software Research Software Data Visualization 88

Userpilot

MARCH 27, 2023

We finish with an overview of product analytics tools that your team can benefit from. Product analytics are used not only by the product team but also by the customer success and the marketing team, as well as UX designers and devs. Cohort analysis breaks down users into groups and tracks their behavior over time.

Analytic Tools 93

Analytic Tools Data Visualization Feedback Software Onboarding KPIs 93

Userpilot

MARCH 9, 2023

The key causes of customer churn are poor customer support , buggy product, wrong product-market fit, bad user experience, poor onboarding process, high pricing, and long time-to-value. Bad customer support: One bad experience with your customer support team can push customers to consider leaving your product.

User Testing 91

User Testing Customer Experience Feedback Software Customer Feedback 91

Userpilot

MAY 19, 2024

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. The solution makes it possible for teams to onboard, engage, and retain users without needing coding skills to create these in-app experiences.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

DECEMBER 6, 2022

‘Feature factory’ is not exactly a positive term, especially if you’re aspiring to be a product-led SaaS product management team. John Cutler first used the term to describe such companies because their software development processes resemble factory assembly lines. What is a feature factory?

Onboarding KPIs 80

Onboarding KPIs Product Research Feedback Software User Testing 80

Userpilot

MARCH 28, 2024

User analytics play an essential part in the product development and management process. Its aim is to help teams understand user behavior and offer actionable insights on how to improve the user experience. Armed with such insights , teams can better prioritize product initiatives to deliver more customer value faster.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

JANUARY 17, 2024

The most common challenges that hinder SaaS growth are lack of product-market fit , ineffective sales and marketing strategies , customer churn, and long product development cycles. Provide the necessary training for your sales teams. Optimize your Saas product development team to set your business up for future success.

Feedback Software 87

Feedback Software Research Software Analytic Tools User Testing 87

Userpilot

FEBRUARY 21, 2023

TL;DR Heap is a digital insights platform that allows product teams to track user behavior in mobile and web-based applications. While Userpilot is developing funnel analysis functionality, you can achieve the same results by tagging and tracking Goals. Dashboard in Heap. Let's jump right into it!

Data Visualization 89

Data Visualization Analytic Tools Feedback Software Reporting Tools 89

Userpilot

MARCH 11, 2024

Let’s look at the most common scenarios where Mixpanel is NOT the right tool for your user onboarding needs and you should be looking into using a different one: You need better customer support : Mixpanel has been criticized for its poor customer service. Get a Demo 14 Day Trial No Credit Card Required What is Mixpanel?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

JANUARY 16, 2024

Perform a SWOT analysis, identify the strengths and weaknesses of your top competing products, etc. You may want to learn who your top competitors are, their value proposition , and their weaknesses. Can you help me with a list of the top 3 competitors in this space, their value propositions, and their weaknesses?

ChatGPT 83

ChatGPT Data Visualization Onboarding KPIs Research Software 83

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. To be successful, the product needs to be more effective than others at satisfying the unique needs of a unique group of customers. The sales team could be a good source of information.

Research Software 92

Research Software Feedback Software Analytic Tools Positioning 92

Userpilot

APRIL 7, 2023

When your product is catering to other businesses, it can be difficult for sales reps and other teams to understand the needs and experiences of the clients, especially if the client company sells multiple products. However, customer insights can help your teams understand all aspects of your B2B partners.

Data Visualization 81

Data Visualization Analytic Tools Feedback Software Research Software 81

Userpilot

JULY 31, 2023

TL;DR Pendo is a product growth platform for product , marketing , customer success , and UX design teams. Pendo is currently developing AI features to enhance experience personalization , product discovery and accelerate product-led growth. Pendo dashboard. We also have a quick look at Userpilot as a worthy Pendo alternative.

Data Visualization 74

Data Visualization Analytic Tools Feedback Software Reporting Tools 74

Userpilot

MARCH 11, 2024

Let’s look at the most common scenarios where Mixpanel is NOT the right tool for your user onboarding needs and you should be looking into using a different one: You need better customer support : Mixpanel has been criticized for its poor customer service. Offer a wide range of analytics dashboards like trends, paths, funnels , etc.,

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MAY 19, 2024

Pendo is a product adoption platform that lets teams monitor product usage, analyze user behavior, and publish in-app guides. Uncover weak spots of your product and bottlenecks that disturb the customer journey. You’ll also be able to view poll responses from your home dashboard by adding the poll widget. Let’s dive in!

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Userpilot

MAY 26, 2024

It enables product teams to create, implement, and test personalized in-app onboarding experiences. It enables SaaS teams to leverage real-time user data to build beautiful on-brand experiences, improve user onboarding, and drive product-led growth. Uncover weak spots of your product and bottlenecks that disturb the customer journey.

Feedback Software 52

Feedback Software User Testing Customer Feedback Data Visualization 52

Mixpanel

MAY 23, 2024

Sometimes, features don’t even make it to the beta stage—and that’s often not a bad thing when you consider the alternative is overspending time and resources to force a feature that isn’t worth it. Even though you’re talking to customers, this isn’t really a research group. In beta, you’re still in closed development.

Data Visualization 52

Data Visualization User Testing Product Research Testing 52

Userpilot

MAY 12, 2024

Here are three scenarios where it makes sense to look for a Heap alternative : Your team lacks technical know-how – While it’s easy to install and configure Heap, navigating its features requires a bit of technical expertise. If your team members come from non-technical backgrounds, they might struggle to use Heap to the fullest.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

MARCH 11, 2024

Let’s look at the most common scenarios where Mixpanel is NOT the right tool for your user onboarding needs and you should be looking into using a different one: You need better customer support : Mixpanel has been criticized for its poor customer service. Cohort analysis : Mixpanel allows you to group and monitor user groups.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

SEPTEMBER 15, 2023

Let’s delve into the key benefits of concept tests: Build Lasting Customer Relationships : When you actively involve your customers in the development phase, it’s not just about getting feedback. Monadic testing In a monadic test, you’ll break down your target audience into multiple groups.

User Testing 87

User Testing Feedback Software Product Research Analytic Tools 87

Userpilot

JANUARY 10, 2024

User research methods for SaaS: Usability testing User testing User interviews Focus groups Session replays First click testing User feedback surveys Card sorting A/B testing Product analytics Heatmaps Userpilot can help you conduct user experience (UX) research and easily interpret the data. What is user research? What is user research?

User Testing 89

User Testing Research Software Analytic Tools Feedback Software 89

Userpilot

MARCH 11, 2024

Let’s look at the most common scenarios where Mixpanel is NOT the right tool for your user onboarding needs and you should be looking into using a different one: You need better customer support : Mixpanel has been criticized for its poor customer service. Get a Demo 14 Day Trial No Credit Card Required What is Mixpanel?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

FEBRUARY 20, 2023

Product analytics tools empower teams to make informed decisions on how to add more value and offer a better user experience. Both Pendo and Amplitude offer advanced segmentation features that allow you to group users. Its key objective is to develop a deeper understanding of who your users are, and how they interact with the product.

Data Visualization 92

Data Visualization Analytic Tools Feedback Software Reporting Tools 92

Userpilot

MAY 12, 2024

Those developing software for mobile devices or cross-platform use should look for alternatives with mobile support (such as the aforementioned Smartlook). It also helps product teams collect user feedback, streamline onboarding, and gather actionable insights from analytics. What do users say about Hotjar?

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Reporting Tools 52

Userpilot

JANUARY 9, 2024

In the market for product design tools to support your workflows and help your team work better? In this article, we distilled it to just 15 tools, showing each product’s strengths and weaknesses. Prototyping tools : Product teams use these to create efficient low-fidelity and high-fidelity prototypes.

Data Visualization 88

Data Visualization Analytic Tools Research Software Feedback Software 88

UserVoice

JULY 28, 2017

What it is: Trello is a project management tool that’s intended to keep groups organized, but it also works well for personal to-do list tasks. What it is: Asana is a versatile task management solution that allows you to manage both personal and team projects. Task Management Tools for Product Managers. Good Ole’ Google Docs .

Research Software 215

Research Software Feedback Software Weak Development Team User Testing 215