Mixpanel

APRIL 18, 2024

We have a wide range of user types, from marketers to engineers to product managers and more. This is crucial because it determines how we might position and market that feature, how we enable our sales team, and so on. Any new features we build have to appeal to some combination—and sometimes all—of these personas.

Data Visualization 101

Data Visualization B2B User Testing Customer Feedback 101

Userpilot

DECEMBER 6, 2022

Can marketing resource management help streamline your product marketing processes and workflows? It is also one of the busiest, most complex departments, often handling many tools, managing multiple campaigns and events, and coordinating with internal and external stakeholders. What is marketing resource management (MRM)?

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Customer Experience 98

Userpilot

APRIL 22, 2024

Product feature analysis is a powerful tool in the SaaS product manager’s arsenal. Best practices to help product managers perform feature analysis: Perform user research and analyze your competitors’ products to find market gaps. This article aims to simplify feature analysis. We cover: Types of product features.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Weak Development Team 105

Alchemer Mobile

NOVEMBER 10, 2022

Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. Apptentive also offers “codeless integration” through mParticle, without requiring customers to create a new series of events within their apps. This saves companies valuable time and resources. Apptentive.

Feedback Software 256

Feedback Software Analytic Tools Reporting Tools Data Visualization 256

Userpilot

FEBRUARY 15, 2024

TL;DR Funnel analytics refers to the analysis of events across all stages of every customer journey. Funnel analysis is an analytical technique that involves tracking and analyzing users’ progress through a sequence of steps leading to a key conversion event. Event tracking. Event tracking in Userpilot. Funnel analytics.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Alchemer Mobile

MAY 19, 2021

Mobile marketers and product managers can immediately take action on events in Apptentive by simply flipping a switch. Apptentive also offers “codeless integration” through mParticle, without requiring customers to create a new series of events within their apps. This saves companies valuable time and resources. Apptentive.

Feedback Software 236

Feedback Software Data Visualization User Testing Customer Feedback 236

Sachin Rekhi

JANUARY 20, 2020

While many of his ideas naturally appeal to those seeking to develop lifestyle habits like exercising, losing weight, or quitting smoking, I found his ideas to be equally relevant for product managers looking to accelerate their career. Maybe as part of that ritual, that's the time you take to review your daily dashboards.

Data Visualization 127

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Userpilot

FEBRUARY 24, 2023

Appcues allows you to segment your users based on user properties, flow interactions, checklist engagement, and event completion. Appcues click-to-track events allow you to monitor user engagement with different features in your product. The NPS dashboard in Userpilot is more detailed. What can you do with Appcues analytics?

Data Visualization 98

Data Visualization Analytic Tools Onboarding KPIs Software Review 98

Alchemer Mobile

JUNE 4, 2019

How do you manage all of that data? The mParticle platform helps mobile marketers, product managers, and data scientists seamlessly connect mobile data with the multitude of app services powering their growth initiatives. This helps product managers better understand where people are tapping and interacting with their app.

Feedback Software 240

Feedback Software Analytic Tools Data Visualization User Testing 240

Userpilot

MARCH 14, 2024

TL;DR Heap is a good choice for SaaS reporting and it comes with features such as in-app events, feature tags, behavioral analytics, and survey analytics. Built-in analytics dashboard for tracking the performance of in-app experiences (i.e., Offer a wide range of analytics dashboards like trends, paths, funnels , etc.,

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Reporting Tools 52

Userpilot

FEBRUARY 26, 2024

This means that its dashboards can only show you engagement metrics for content and experiences you’ve built within the Lou Assist platform rather than actual product analytics. Analytics dashboard to collect customer experience insights — by tracking user data events, feature usage, survey statistics, etc.

Data Visualization 52

Data Visualization Embedded Analytics Analytic Tools Customer Experience 52

Userpilot

FEBRUARY 25, 2024

Funnel analysis examples can help product managers find the missing puzzle pieces to improve user journeys. This lets product managers and marketers track how users progress through each stage. Then, generate funnel reports showing how many users completed each event. Creating funnel events in Userpilot.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Product Talk

FEBRUARY 14, 2024

Tali Melchior , Director of Product Management at Texthelp , was first inspired to experiment with opportunity solution trees in a previous role. Then when Tali moved to her current position, she brought her opportunity solution tree knowledge along and adapted it to the new setting. You can submit your story here.

Analytic Tools 223

Analytic Tools Research Software Product Research Data Visualization 223

Userpilot

JUNE 6, 2023

Product data analytics and product management are inseparable. Apart from product teams, product analytics benefit product marketing managers , UX designers , customer success managers, and developers. Customer success managers use product analytics data to better understand customer needs, preferences, and challenges.

Data Visualization 88

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 88

Mixpanel

NOVEMBER 8, 2021

How could a product manager possibly dig into the data and pull up something that’s genuinely useful for activation and retention? Now, I encourage product managers to just start getting their hands dirty with the data and see what they come up with. One great example was a dashboard aggregation product we developed with a client.

Data Visualization 116

Data Visualization Onboarding KPIs Analytic Tools Customer Feedback 116

Userpilot

MARCH 14, 2024

TL;DR Heap is a good choice for user behavior analysis and it comes with features such as in-app events, feature tags, user journey mapping, and user segmentation analysis. Here’s what to consider before opting for one: Event tracking – so you can track user behavior and activity. You need not set up custom events.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Feedback Software 52

Userpilot

APRIL 9, 2024

Renowned for its robust analytics and mobile app support, Pendo provides interactive in-app guides and retroactive analytics, positioning itself as a top choice for enterprises looking for comprehensive mobile onboarding solutions. Custom event tracking – to easily track multiple actions and trigger in-app experiences.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

MAY 7, 2024

Increase customer retention : A positive onboarding experience sets the tone for long-term customer retention —users who understand how to use your product effectively are more likely to stick around. Groupize Groupize is a meeting and event management platform that needed help with easy-to-grasp product walkthroughs.

Feedback Software 104

Feedback Software Analytic Tools Reporting Tools Customer Communications 104

Userpilot

OCTOBER 6, 2022

What is data product management? How is it different from product management ? Data product management is the discipline of collecting and analyzing data to develop and improve products. The data product manager role dates back to the early 2000s when companies realized they needed dedicated data professionals.

Data Visualization 98

Data Visualization Customer Feedback Analytic Tools User Testing 98

Userpilot

FEBRUARY 27, 2024

Funnel analytics is one of the buzzwords in marketing, sales, and product management. Start funnel analysis by mapping out the customer journeys for all your user personas , paying particular attention to conversion events at key touchpoints. Tag these events for tracking in your analytics tool. But what exactly does it involve?

Data Visualization 104

Data Visualization Analytic Tools Customer Experience Feedback Software 104

Userpilot

SEPTEMBER 14, 2023

What customer discovery questions should product managers ask to accurately identify the unsatisfied needs of potential customers and validate ideas? Other data sources include product analytics, asking customer-facing teams, competitor analysis, and industry events. Let’s get right to it! What are your current pain points?

Product Research 103

Product Research Customer Feedback Data Visualization User Testing 103

Userpilot

MARCH 28, 2024

User analytics play an essential part in the product development and management process. To conduct any analysis, you must collect user behavior data, which is done by tagging events and features. It involves mapping out user actions leading to a particular event – or following. Feature & Events dashboard in Userpilot.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Research Software 52

Userpilot

MARCH 9, 2023

We also have a look at a couple of alternative tools that might give product managers more bang for their buck. Product managers and their teams can use Pendo Free for product usage analytics and in-app communication (Guides). Features & Events Dashboard in Userpilot. Let’s get right to it! API access.

Data Visualization 98

Data Visualization Software Review Analytic Tools Feedback Software 98

Userpilot

JANUARY 16, 2024

This article discusses how you can build the perfect review funnel that influences product growth and attracts a consistent stream of positive online reviews on your website or third-party platforms. TL;DR A review funnel is a system that helps businesses manage customer feedback and increase chances of receiving positive reviews.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Systems Review 105

Userpilot

SEPTEMBER 29, 2022

What can product managers do to measure and increase it? The value proposition is the summary of the positioning strategy. If not, refine your positioning strategy. A product value proposition sums up the positioning strategy of the product. Features and Events Dashboard in Userpilot. Let’s dive in!

User Testing 105

User Testing Product Research Feedback Software Analytic Tools 105

Product Talk

JANUARY 17, 2024

A lot of these potential users were product managers, which got Kranthi interested in the field of product management and potential use cases for a tool like this. PostHog dashboards like the one shown here allow Kranthi to see a user’s interactions that indicate their progress toward an expected user behavior.

Customer Experience 221

Customer Experience User Friction User Testing Customer Feedback 221

Userpilot

NOVEMBER 21, 2022

What does the product launch manager do? Does your organization really need such a role if you already have a product manager ? The product launch manager coordinates the work of cross-functional teams and supports the product manager during product launches. On average, a product launch manager earns around $138,000.

Product launches 98

Product launches Product Research User Testing Research Software 98

Userpilot

FEBRUARY 19, 2024

These actions are vital for minimizing negative impacts on user experience and ensuring operational continuity during unforeseen events. Use this insight to allocate resources effectively, ensuring efficient and well-supported project management. Analyze data to identify areas for improvement and refine strategies based on insights.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

OCTOBER 27, 2022

Looking for the best customer experience management tool for your SaaS company? There are plenty of solutions for customer experience management on review sites, but they don’t make the choice any easier. The best 5 customer experience management tools in the SaaS market are Userpilot, Appcues, Userguiding, Pendo, and Chameleon.

Analytic Tools 52

Analytic Tools Feedback Software Data Visualization Research Software 52

Userpilot

MARCH 14, 2024

You must have a clear idea of the events that drive users back to your product and how often this happens. With Retention Analysis, you can get a clear idea of how many users complete an event after completing another event. This gives you a measure of the retention rate and helps you identify events that improve retention.

Data Visualization 52

Data Visualization Analytic Tools Technical Review Onboarding KPIs 52

Userpilot

APRIL 22, 2024

Teams of customer success are responsible for building playbooks , managing churn , streamlining onboarding, enhancing customer experiences, driving account expansion , and gathering feedback. Managing churn and customer retention , making sure that users stay with the brand as much as possible. Welcome survey example.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

DECEMBER 3, 2022

What role does customer lifecycle management play in SaaS? Customer lifecycle management (CLM) is the process of tracking and managing customer relationships through each phase. What is customer lifecycle management? Afterward, product managers use that knowledge to optimize the customer experience.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Customer Feedback 98

Userpilot

JANUARY 15, 2024

Creating a positive fintech customer experience for every lead who walks through the door of financial institutions is easier said than done. You can rig your surveys to be sent periodically like most types of NPS surveys or trigger them after specific events (e.g.

Analytic Tools 101

Analytic Tools Feedback Software Reporting Tools Data Visualization 101

Userpilot

OCTOBER 17, 2023

Leverage event data to perform funnel analysis and identify areas of friction within the conversion process, then fix them. So as a product manager, a customer insight strategy can bring many benefits to the table: It informs your decision-making so it can align with your customer’s preferences and desires.

Data Visualization 103

Data Visualization Analytic Tools Feedback Software Research Software 103

Userpilot

JANUARY 9, 2024

There are 4 main types of heatmaps that all product managers should know: Scroll tracking Eye tracking Feature tracking Mouse tracking Heatmap analysis can help reveal poor user experience and areas where UX improvements are needed. Similarly, you can also discover the positives, such as the most captivating areas on a specific page.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

FEBRUARY 25, 2024

TL;DR GainsightPX is a good choice for user engagement analysis and it comes with features such as feature tags, in-app events, behavioral analytics, and survey analytics. Monitoring and analyzing data from these events can help you assess product usage better. You can easily configure the initial settings of your custom event.

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Onboarding KPIs 52

Userpilot

MAY 31, 2021

The product marketing manager role has been growing steadily over the two decades: And no wonder – the exponential growth of the SaaS industry, combined with the Product-Led Growth trend created a lot more demand for (and awareness of) product marketing. But what does the average “SaaS Product Marketing Manager Role” entail?

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Analytic Tools Onboarding KPIs Research Software Product Marketing 97