Sachin Rekhi

FEBRUARY 1, 2016

One of the challenges we've long acknowledged in the tech industry is how difficult the transition can be from a software engineer to an engineering manager due to the vast distinction in the skill set to be great at the new role. Doing this right means a lot more than simply supporting your team. a product leader.

Systems Review 136

Systems Review Feedback Software Weak Development Team Technical Review 136

Userpilot

NOVEMBER 15, 2021

UserGuiding is a no-code tool for user onboarding. Interactive help centers enable your business to support more customers and improve customer satisfaction without having to rely solely on your support team. Segmentation features aren't very intuitive and may require additional help from a developer. UserGuiding reviews.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Onboarding KPIs 98

Userpilot

JUNE 21, 2021

The Net Promoter Score (NPS) captures your user sentiment and informs you how likely your users are to recommend your tool to their friends. But what is the best NPS feedback software for this task? Use the table of contents below to jump straight to the tool comparisons if you don’t need to know what NPS is and how it’s calculated.

Feedback Software 52

Feedback Software Analytic Tools Data Visualization User Testing 52

Userpilot

NOVEMBER 10, 2022

How to resolve the most common customers’ pain points. Support pain points occur when the customer support teams provide insufficient help or there aren’t enough available resources for the customer. The State of SaaS report found that 76% of the 100 SaaS applications reviewed have a friction-based sign-up flow.

User Friction 98

User Friction Customer Experience User Testing Product Research 98

Usersnap

MARCH 19, 2019

Should the Voice of Customer influence product development? In Frost & Sullivan’s survey research on R&D/innovation and product development priorities, 84% of the respondents declare that they employ the voice of customers (VoC) in their product development cycle. Do you consider customer feedback?

User Testing 76

User Testing Feedback Software Data Visualization Research Software 76

Userpilot

JUNE 22, 2021

To provide the best onboarding experience, you naturally need the best onboarding software for SaaS. In this post, we will very briefly discuss what to look for in the best onboarding software for SaaS for you, and then move on to analyzing the top 6 choices you may want to consider. Which is the best onboarding software for you?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

Userpilot

DECEMBER 9, 2021

In the competitive world of SaaS products, product positioning is definitely something your product marketing team can’t afford to ignore. This enables the marketing team to set clear expectations from the very beginning of the marketing campaign. Strong positioning makes the work of the marketing and sales teams easier.

Research Software 98

Research Software Feedback Software Analytic Tools Positioning 98

Userpilot

MAY 14, 2023

Customer feedback is the key to developing a customer-centric business. Check review platforms like Product Hunt and G2 to get direct feedback without asking customers. Indirect feedback – This is the feedback you need to actively look for without directly asking for information, such as from social media and product reviews.

Feedback Software 98

Feedback Software User Testing Customer Feedback Analytic Tools 98

UserVoice

JULY 28, 2017

How to use it: You can create Trello boards for each major project you’re working on, create “cards” representing to-do list items for each project, and track progress by moving the cards between “lists” such as “ideas” “To-Do” “In Progress” and “Done.”. What it does well: It’s an extremely basic, simple solution.

Research Software 215

Research Software Feedback Software Weak Development Team User Testing 215

Userpilot

APRIL 23, 2021

Depending on how many your product has, it may require several hours of interviews and a number of surveys to do each. In this article, we’ll take a quick look over what a user persona is and how to create one. How to create a user persona? How to create a user persona? What is a user persona? Source UXPressia.

Analytic Tools 98

Analytic Tools Feedback Software Research Software User Testing 98

Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Reporting Tools 211

Reporting Tools Data Visualization Software Review Technical Review 211

Userpilot

JANUARY 12, 2023

First, the use cases we’ve put together for this article present different angles of how to act on behavioral data at different stages of the customer journey. Behavioral segmentation helps you filter out power users so you can proactively reach them with in-app modals to ask for reviews on sites like G2 driving word of mouth.

Analytic Tools 98

Analytic Tools Data Visualization Feedback Software Customer Feedback 98

Userpilot

OCTOBER 20, 2023

You can collect feedback for analysis through in-app surveys, online reviews, social media mentions, and customer interviews. Sentiment analysis — also known as opinion mining — is used to analyze data that tells you how customers feel about your product or company. How to collect customer feedback and opinions for sentiment analysis?

Data Visualization 52

Data Visualization Analytic Tools Feedback Software Customer Satisfaction 52

The Product Coalition

FEBRUARY 5, 2019

You need your data to be as up-to-date as possible, and your analytics to be as accessible as possible, so you can pull open your dashboard at any time of day and know your app’s status. Decision-making isn’t easy for any mobile app team. You don’t necessarily know what tweaks to your app’s code or UI will have the results you want.

Data Visualization 60

Data Visualization Analytic Tools Customer Feedback Customer Experience 60

Amplitude

JANUARY 9, 2018

Most famously, it outlines the role of data in the build –> measure –> learn product development cycle, and what makes a good metric. A less well known concept discussed in Lean Analytics is a process in product development that they call ‘drawing a line in the sand’. After that, all decisions were emotional.”.

Data Visualization 79

Data Visualization Analytic Tools User Testing Weak Development Team 79

The Product Coalition

JANUARY 6, 2023

You have to integrate the SDK (Software Development Kit) of the mobile app analytics solution into your mobile app. This mobile app tracking SDK collects user interaction data and sends it into your mobile app analytics solution, where it will be processed and converted into insights on a dashboard for your product team.

Analytic Tools 118

Analytic Tools Data Visualization Onboarding KPIs Customer Feedback 118

Userpilot

OCTOBER 20, 2022

Do you want to improve NPS but are not sure how to achieve that? This helps you develop strategies to increase customer retention and reduce churn. How to calculate Net Promoter Score? Negative reviews from detractors can be very damaging to your product and brand image. Don’t worry, we’ve got you covered.

Feedback Software 98

Feedback Software Analytic Tools Research Software User Testing 98

eG Innovations

MARCH 7, 2023

Consider the scenario – You are an SRE (Site Reliability Engineer) joining a team to take charge of their Java applications. Getting a replica environment up and running is usually simple on the cloud provided you have the right IaC (Infrastructure as Code) tools set up.

Data Visualization 52

Data Visualization Reporting Tools User Testing Artificial Inteligence 52

Usersnap

APRIL 25, 2019

Countless times projects progress so slowly only due to poor ticket management. If you are using Usersnap, your team, clients or customers definitely are submitting more bug reports due to the convenience of capturing screens and annotating in-product. “A This could then be used as a development roadmap.

Reporting Tools 40

Reporting Tools Feedback Software Roadmap Weak Development Team 40

Intercom, Inc.

JANUARY 12, 2022

That stereotypical image of a room teeming with monitors and elaborate dashboards where all the decisions are made isn’t real, and it’s high time we move away from it. However, we’ve had a great team. People do have dashboards and we’re all checking how companies are performing and that kind of stuff.

Data Visualization 151

Data Visualization Analytic Tools Research Software Reporting Tools 151

Userpilot

JANUARY 30, 2023

The product adoption curve is a concept created by Everett Rogers back in 1962 and further developed by Geoffrey Moore in 2014. In SaaS, as you develop your product and achieve product-market fit , you must consider the five user segments so you can improve product adoption and grow your business. What is the product adoption curve?

User Testing 98

User Testing Feedback Software Research Software Onboarding KPIs 98

The Product Coalition

JUNE 8, 2018

Apptimize helps teams develop better digital products with easy to deploy SDKs and a centralized dashboard for all channels. It’s about understanding key differences and challenges of the platform and how to overcome them. By now, you’ve heard a great deal about the importance of being mobile.

Analytic Tools 60

Analytic Tools Feedback Software Reporting Tools Product Research 60

Userpilot

APRIL 22, 2024

A customer sentiment dashboard is a great way to visualize customer feedback and see what users love (or hate) about your product. But how do you collect the right data for your analysis? Customer sentiment dashboards help you generate the following: Sentiment trends over time. Monitor customer opinions on review sites.

Data Visualization 100

Data Visualization Dashboard Customer Feedback User Testing 100

Gainsight

OCTOBER 17, 2019

So buckle up as we debunk some myths and learn more about how to track success in you admin relationships. How technical are their objectives? How much do they want to be in control? These are all questions that not only help identify the admin, but also help get to the root of developing empathy for your admins.

Reporting Tools 40

Reporting Tools Customer Experience Data Visualization Customer Feedback 40

Amplitude

NOVEMBER 26, 2019

Data is often not accessible unless you can write code. People in non-technical roles rely on data every day to make decisions, develop ideas or measure success. We can create empathetic, intuitive systems When everyone on the team is empowered to understand data, they can make more informed decisions and measure their own success.

Data Visualization 137

Data Visualization UX Analytic Tools Reporting Tools 137

Userpilot

MARCH 25, 2022

Read the article and learn how to build simple but awesome in-app surveys to collect relevant user feedback with no friction. Well-executed visually and triggered contextually it can provide your product team with valuable feedback. Asking passers-by about the efficiency of using some drugs for sore throat treatment is a bad idea.

Feedback Software 98

Feedback Software Analytic Tools Data Visualization Product Research 98

Userpilot

MARCH 18, 2021

Customer Retention Strategy for Your Marketing & Sales Departments How to Build Products Designed for Retention The Role of Product Marketers in Customer Retention The Customer Support Strategy Why Is The Data You Collect So Important to CS and Retention? Take a look at how these companies position themselves: Product Onboarding Tool.

Feedback Software 52

Feedback Software Research Software User Testing Customer Experience 52

Gainsight

JUNE 20, 2019

Prioritizing feature developments and then driving adoption of them. Some great resources to look for include: Reviews. Nobody wants to spend hours setting up software. With Gainsight PX, you don’t need to know how to code, you don’t need to install other software, and you don’t need to go digging through the internet for help.

Data Visualization 45

Data Visualization Analytic Tools Feedback Software Reporting Tools 45

Userpilot

MARCH 15, 2024

Is Appcues or UserGuiding the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Let’s explore how Appcues and UserGuiding compare when it comes to enabling SaaS no-code growth.

Analytic Tools 52

Analytic Tools Data Visualization Feedback Software Software Review 52

Userpilot

JUNE 20, 2022

But how do you run successful tests? In this article, we’ll explain what A/B testing is, why it matters for product managers, and how product teams should plan and run a test. Split testing starts with developing a hypothesis that you want to verify. How to conduct an A/B test. However, how do you actually do it?

User Testing 52

User Testing Product Research Feedback Software Testing 52

Bain Public

MAY 29, 2020

If your chances of survival increase thanks to the right coaching support, where and how do you get the help you’re looking for? MAIN: Developing Entrepreneurship in Quebec. of startups assess their chances of survival as weak. The foundation of any successful team is their leader. Bain Public’s Career Development Plan.

CTO Coach 52

CTO Coach Research Software Startups Feedback Software 52

Userpilot

MARCH 22, 2021

The world of software is crowded with a variety of product marketing tools that are ‘supposed’ to transform your workflow. Product Marketing tools that can add real value to your business do exist, but finding the right software in such a noisy environment can be challenging. What Is Product Marketing? Primary Features.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Data Visualization 98

Userpilot

JANUARY 19, 2021

So in this post, we will debunk some myths around it, show you how to measure it, and most importantly – how to improve it with an omnichannel customer engagement strategy. How to Measure Customer Engagement? How to improve customer engagement? – learn how to delight your customers to enhance their engagement.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Customer Experience 98

Reveal

DECEMBER 13, 2021

Many times, they have faced limitations only due to the fact that they are living and breathing human beings; and there’s only so much that they can do with their time, energy, information, and resources available to them. Reveal Embedded Analytics. Healthcare, like any other industry today, is changing.

Data Visualization 52

Data Visualization Healthcare Analytic Tools Reporting Tools 52

Userpilot

MARCH 16, 2024

Is Appcues or WalkMe the best tool for no-code growth? And is there a better in-app onboarding software that would better fit your needs? With so many alternatives on review sites, it’s a bit tricky to really choose one. TL;DR Let’s explore how Appcues, and WalkMe compare when it comes to enabling SaaS no-code growth.

Analytic Tools 52

Analytic Tools Feedback Software Software Review Data Visualization 52

Userpilot

APRIL 22, 2024

In this article, we’ll show you how to offer support effectively and on a scale! TL;DR End-user support refers to how you assist your customers as they perform tasks on your platform or whenever they experience issues. End-to-end guides, in-app tutorials, or videos, on how to get around the platform. Product tutorials.

Data Visualization 105

Data Visualization Analytic Tools Feedback Software Reporting Tools 105

Userpilot

APRIL 15, 2024

How to identify customer pain points. From poor onboarding to slow response times and inadequate self-serve support, customer pain points significantly impact the customer experience, potentially leading to dissatisfaction, negative online reviews, and churn. Build CSAT surveys code-free with Userpilot. Unclear messaging.

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