Userpilot

MAY 2, 2024

Poor customer retention drains your resources, reduces revenue, brings operational instability, and harms your reputation. Provide self-service support resources like knowledge bases and chatbots for 24/7 assistance. Implement a retention dashboard to track vital metrics across user segments. Userpilot resource center.

Data Visualization 105

Data Visualization User Testing Customer Feedback Analytic Tools 105

The Product Coalition

DECEMBER 23, 2021

Fintech software represents specific challenges due to diverse dynamic content, graphs, tables, and more. Non-transparent system response Imagine a case: after starting an operation, the system stops responding. To increase working efficiency, users can tweak dashboards and choose the most topical tabs.

Weak Development Team 167

Weak Development Team UX User Testing Technical Review 167

Userpilot

MARCH 7, 2024

However, not all companies can invest precious resources in an analytics tool. Free tools cost nothing and offer basic tools like event tracking , user segmentation, reporting features, dashboards , and visualizations, but are limited in data processing, lack customizations and technical support, and have no integrations with other apps.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Research Software 105

Userpilot

MAY 7, 2024

Let’s review the top five no-code tools tailored for product teams, including their key features and usage in product management. Trello : A project management tool with a visual board, card system, automation, and extensive integrations to enhance productivity. But what is the best tech stack for product management? No user limits.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Software Review 105

Userpilot

MAY 7, 2024

Analytics dashboard : Track all your adoption-related metrics in one simple dashboard. Userpilot analytics dashboard. Growth : Starting at $749/month, the Growth plan includes features like advanced event-based triggers, resource centers , AI-powered content localization, domain hosting, and a dedicated customer success manager.

Analytic Tools 105

Analytic Tools Feedback Software Research Software Reporting Tools 105

Userpilot

APRIL 21, 2024

TL;DR You should know how to reduce support ticket volume to prevent customers from churning due to a poor support experience. Examine customer data to understand how you can further improve your help resources. However, there are no in-app resources available to guide you. You log in to try and use the product.

Feedback Software 105

Feedback Software Analytic Tools Data Visualization Customer Feedback 105

Sachin Rekhi

AUGUST 4, 2021

This is due to the very process by which the roadmap is developed. Beyond roadmaps and OKRs, the course will cover many other high-leverage tools spanning articulating a product strategy, developing a vision, gathering customer feedback, developing metric dashboards, writing product specs, and making product decisions.

Technical Review 166

Technical Review Onboarding KPIs User Testing Feedback Software 166

Userpilot

APRIL 22, 2024

Encouraging referrals and reviews to expand word-of-mouth. Avoid customer frustration with self-service knowledge bases A great opportunity to offer a top-notch customer experience is through an in-app resource center. Create help resources in different formats to directly tackle these challenges. Churnzero dashboard.

Analytic Tools 99

Analytic Tools Feedback Software Research Software Customer Experience 99

Userpilot

JANUARY 29, 2024

Provide self-serve resources to give users a feeling of ownership while using your SaaS products and use gamification to improve engagement. Intuitive content labels, simple and clear navigation systems, efficient search functions, and categorizing related information are elements of an information architecture done right.

Feedback Software 105

Feedback Software Analytic Tools Research Software Data Visualization 105

Userpilot

FEBRUARY 20, 2023

Pendo Dashboard. Pendo review. The ability to view insights retroactively on newly tagged features and pages is an excellent resource for historical data comparison and a real game-changer compared to other platforms. A review of Pendo. Dashboard in Amplitude. What do you dislike about Pendo?

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Userpilot

DECEMBER 15, 2022

In addition to linguistic and cultural changes, localization often requires changes to the pricing plans , payment systems, functionality, in-app experiences, or software/hardware customization. memeQ is a complete translation management system (TMS) with an asset repository that supports the centralized tracking of translation projects.

Research Software 98

Research Software Analytic Tools Feedback Software Reporting Tools 98

Userpilot

SEPTEMBER 21, 2022

This proactive support system improves the customer experience, which increases customer retention. Customers can locate resources quickly, without endlessly scrolling through your knowledge base. Multi-language support: Multi-language support extends your customer support system to those who don’t understand English.

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Data Visualization 98

Userpilot

JULY 24, 2023

Thanks to the Hootsuite integration, you can monitor and manage social media accounts and Zendesk tickets from one dashboard. With Agent Dashboard , you can integrate Looker, Power BI, and Tableau dashboards into Zendesk. With Agent Dashboard , you can integrate Looker, Power BI, and Tableau dashboards into Zendesk.

Embedded Analytics 97

Embedded Analytics Data Visualization Analytic Tools Feedback Software 97

Intercom, Inc.

JUNE 1, 2021

Challenge #1: Limited team bandwidth, resources, and budget. The most immediate change that took place due to the pandemic was the increased volume of customer or sales queries,” says Austin Guanzon, Overseas Manager and Product Specialist at Dialpad. “As The solution: Optimize your resources with the Conversational Support Funnel.

Data Visualization 232

Data Visualization Reporting Tools Research Software Customer Communications 232

Intercom, Inc.

APRIL 13, 2021

It underpins a whole host of core Intercom features – Inbox Views , API , Articles , the user list, Reporting , Resolution Bot , and our internal logging systems. To provide the needed level of this “invisible” management, we utilized a combination of two technologies – Chef and AWS Systems Manager (SSM). Architecture of the system.

Reporting Tools 249

Reporting Tools Data Visualization Customer Experience User Testing 249

Userpilot

FEBRUARY 14, 2024

The Resource Hero integration optimizes sales rep productivity by enabling detailed time tracking and resource allocation inside Salesforce. A Salesforce integration is the process of connecting the Salesforce CRM with other software applications, systems, or platforms. G2 rating No rating or review is available.

Data Visualization 105

Data Visualization Analytic Tools Reporting Tools Feedback Software 105

Userpilot

FEBRUARY 21, 2023

Dashboard in Heap. G2 reviewers give Heap an average score of 4.3, Heap vs Pendo: Heap Review. Another reviewer echos that: I have been able to use Heap to analyze the usage of my product features. Heap vs Pendo: Heap Review. It supports both mobile and web-based applications. which is a pretty solid result.

Data Visualization 98

Data Visualization Analytic Tools Feedback Software Reporting Tools 98

Mixpanel

FEBRUARY 10, 2021

Uptime: How long or how reliably a system has been running. Help docs usage: How users engage with help resources. Industry rank: A comparison to competitors based on factors such as estimated market value, number of customers, customer reviews, potential for growth and other factors. Outcome metrics. About Shreyas Doshi.

Data Visualization 145

Data Visualization Systems Review Customer Experience Reporting Tools 145

Userpilot

APRIL 9, 2024

There are a few benefits of investing in a dedicated onboarding system. Many onboarding tools allow companies to create self-service resources , like knowledge bases or video tutorials , for on-demand after-hours support. In addition, you can further support your users via the resource center. Dashboards. Event tracking.

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Customer Communications 52

Userpilot

JULY 18, 2023

Support – both self-help resources and high-touch support need to be easily available in case you need a hand. Templates – they save you a lot of time as you don’t have to create support resources, workflows, or surveys from scratch. Dedicated NPS analytics , including qualitative response tagging NPS dashboard.

Analytic Tools 98

Analytic Tools Feedback Software Research Software Reporting Tools 98

Userpilot

SEPTEMBER 2, 2022

SaaS companies need instructional design software tools because they make it easier and cheaper to create eLearning resources. Dashboards and analytics to track learning and engagement. Resource center for offering self-service support for your users – you can customize it to match your branding. Userpilot review on G2. “We

Analytic Tools 98

Analytic Tools Feedback Software Reporting Tools Software Review 98

Userpilot

JANUARY 9, 2024

Review and analyze to identify improvement opportunities. Here are the 10 usability best practices about key user flows to keep in mind: Communicate system status so users know what is going on. It is during this analysis and UX review that you will identify possible improvement opportunities. Google Analytics dashboard.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

JUNE 9, 2022

Userlane analytics dashboard provides insights into feature and process adoption within the software application, and it assists in making content creation decisions based on actual user behavior and needs. Userlane Reviews. out of 5 star reviews. Here’s a typical review of Userlane: “What do you like best?

Analytic Tools 52

Analytic Tools Feedback Software Reporting Tools Data Visualization 52

eG Innovations

NOVEMBER 30, 2022

This guide will focus on 7 key ways in which you can ensure SQL database health when using Azure SQL Database, including the key metrics, errors and logs to track and watch, troubleshooting tips, and how dashboards and reporting can be leveraged to communicate and track KPIs and SLAs. 5) Leverage Dashboards.

Data Visualization 52

Data Visualization Reporting Tools Analytic Tools Artificial Inteligence 52

Userpilot

OCTOBER 17, 2023

Therefore, they are vital for effective product strategies and ensure resource allocation aligns with customer needs. Online reviews to understand attributes that customers value most, such as specific features, ease of use, customer support, pricing, and so on. How to monitor online reviews? Reviewing G2 for customer reviews.

Data Visualization 103

Data Visualization Analytic Tools Research Software Feedback Software 103

Atlassian

FEBRUARY 9, 2022

The size of our workforce grew, increasing the load on the existing system. To an extent, employees had to know how our IT teams operate and where to find a resource before they could get help. The reporting dashboard provides a wide range of statics and figures, presented both visually and numerically. We’ve fixed that.

Data Visualization 75

Data Visualization Reporting Tools Analytic Tools Customer Experience 75

Lenny Rachitsky

APRIL 9, 2024

.’ ” Another example—when Sam Altman, CEO of OpenAI, was asked four years ago how OpenAI would make money, here was his answer: “We have made a soft promise to investors that once we’ve built this generally intelligent system, we will ask it to figure out a way to generate an investment return.”

Data Visualization 118

Data Visualization ChatGPT Research Software Product Management 118

UX Planet

FEBRUARY 1, 2024

Why this Industry The finance industry presents a compelling opportunity for designing applications due to the significant and widespread challenges outlined in the problem statement. Seamless integration with banking platforms for quick fund transfers and a flexible invoicing system would be crucial.

Analytic Tools 86

Analytic Tools Data Visualization Research Software Reporting Tools 86

The Product Cafe

APRIL 14, 2024

While there's a plethora of resources catering to aspiring PMs, the lack of advanced courses for senior PMs is a gap Moe Ali's Product Faculty aims to fill. He says, “Strategizing can be incredibly helpful in getting you out of all sorts of problems, including resource blips. This focus is the key to rapid growth and success.

Product Management 52

Product Management Product Manager Customer Feedback Feedback Software 52

eG Innovations

MARCH 2, 2023

Recently another very significant outage occurred between 07:05 UTC and 09:45 UTC on 25th January 2023, manifesting as network latency and/or timeouts when attempting to connect to Azure resources in Public Azure regions, as well as other Microsoft services including M365 and Power BI. What if you cannot access Azure Monitor?

Analytic Tools 52

Analytic Tools Data Visualization Software Review Systems Review 52

Userpilot

AUGUST 15, 2022

Monitoring reviews and ratings on famous product review sites (G2, Capterra, and TrustPilot) allows you to understand the best and the worst parts of your product from the customer’s perspective. Self-service support with plenty of learning resources. Some advanced systems utilize powerful machine learning algorithms.

Feedback Software 98

Feedback Software Data Visualization Analytic Tools User Testing 98

Userpilot

FEBRUARY 15, 2024

In this article, we’ve compiled our favorite software and conducted an in-depth review for each, highlighting their main analytics features and pricing. Additionally, the breakdown tab of funnel reports lets you visualize data based on which operating system, device type, or browser your users are on. Source: Google Analytics.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Reporting Tools 105

Userpilot

MARCH 21, 2024

Providing exceptional customer service by offering 24/7 support through in-app resources and optimizing customer experience. Implementing loyalty programs to reward users who provide feedback, reviews, and referrals to boost retention and advocacy. Create help resources in different formats to directly tackle these challenges.

User Testing 105

User Testing Analytic Tools Research Software Feedback Software 105

eG Innovations

AUGUST 23, 2022

Azure Advisor analyzes your configurations and usage telemetry and offers personalized, actionable recommendations to help you optimize your Azure resources for reliability, security, operational excellence, performance, and cost. Note: The timeline can be adjusted to review different time periods. About Azure Advisor.

Reporting Tools 52

Reporting Tools Data Visualization Analytic Tools Systems Review 52

Userpilot

MAY 6, 2024

Your promoters, on the other hand, could be targeted with messages encouraging them to review the product on sites like G2 or take part in referral programs. Technographic data Technographic data includes information about the technologies the user interacts with, like the operating system, browser type, or device used.

Analytic Tools 105

Analytic Tools Data Visualization Feedback Software Research Software 105

Userpilot

JANUARY 26, 2023

Customer feedback is an invaluable resource for SaaS businesses. In this article, we’ll dive into what real-time feedback really means and teach you step-by-step to set up a feedback system. Steps for creating a successful system include the following: Defining important customer touchpoints or milestones to collect feedback on.

Feedback Software 98

Feedback Software Customer Feedback Customer Experience User Testing 98

Userpilot

OCTOBER 27, 2021

Neither platform publishes its pricing information, but user reviews indicate that WalkMe starts at around $9,000 per year and Whatfix at about $1,200 per month. WalkMe dashboard – Source: WalkMe. Whatfix Dashboard – Source: Whatfix. Whatfix analytics dashboard. However, Whatfix is more accessible to SMEs.

Analytic Tools 98

Analytic Tools Feedback Software Data Visualization Reporting Tools 98